Évaluation: H+ Hotel Köln Brühl

Hotel veraltet. Lobby und Frühsstücksbereich schön renoviert - restliches Hotel enttäuschend.

Wäre ein schönes Hotel, wenn die Mitarbeiter freundlicher und kompetenter wären. Und die Zimmer Ausstattung dementsprechend würde wie auf der Website angegeben.

Die Sterne für das Hotel sind nicht gerechtfertigt. Am Ankunftsag wurde wir von einem Mitarbeiter in der Art begrüßt, dass er aus dem hinteren Raum mit offener Hose zu uns kam und diese sich vor uns erst geschlossen hat. Sein Kollege kam dann gleich nach ihm. Ein Herzlich Willkommen fehlte gänzlich. Wir können das Hotel nicht weiter empfehlen und können die positiven Bewertungen nicht nachvollziehen. Wir kennen ander H+ Hotels, aber das war eine Nullnummer. :-(

Also wenn ich eine Zimmer mit 4 Sterne Buchungen bekommen hätte? Dann hätte ich gesagt kann ich das empfehlen aber so nicht , weil ich fühle mich veräppelnd

Review: Disappointing, Unhygienic, and Unbearable Stay – Not Worth the 4-Star Rating I rarely leave negative reviews, but this stay was deeply disappointing and borderline unlivable. The room I was given was moldy, dusty, extremely small, and outrageously overpriced at €260/night (discounted rate). There was visible water damage, stained towels, no cleaning service despite the “please clean room” sign, and black hair on the bed—likely from cleaning staff. Dishes weren’t removed. There was no kettle, no minibar, and barely enough space to move. There was not enough space for two people and a dog to place their luggage, let alone move comfortably within the room. You literally have to close the bathroom door just to access the toilet. I had specifically requested a mold-free, allergy-friendly room due to severe mold toxicity and autoimmune conditions (for both myself and my dog). Instead, I was given a room with a visible water stain (potential mold hazard), musty toilet paper, and—despite my allergy request—down pillows and blankets, which are a well-known allergen and completely inappropriate for sensitive guests. I did not extend my stay because I loved it—but because I had no viable alternative at the time. If I’d had a choice, I would have checked out immediately. Additional Issues: • The hotel has three visible 5G towers mounted on the roof. While this might not affect every guest, for those with environmental sensitivities (like myself), the impact was immediate: nausea, dizziness, headaches, and a strong sense of physical unease. • The air conditioning and fan were both nonfunctional, which made the overheated room even more unbearable. Opening the window was not a solution, as guests frequently gathered and shouted just outside, making rest impossible. • On the second day, a third bed was inexplicably placed in the already cramped room—despite the fact that I was staying alone by that point. It blocked movement entirely. While staff removed it quickly upon request, no cleaning was done afterward due to a lack of available cleaning personnel. • In the restaurant, the floors were visibly dirty and sticky, with old, baked-on food residue that remained uncleaned for days. • The breakfast buffet had a decent variety, but the atmosphere was unpleasant. The breakfast staff loudly and openly gossiped about their coworkers, which made the experience feel unprofessional and uncomfortable. Positives: • The hotel offers great dog amenities, including a high-quality dog bed and treats, which were genuinely appreciated. • One friendly front desk staff member did their best to assist and showed genuine kindness. Conclusion: I stayed here seven years ago and was disappointed then, but gave the hotel a second chance after seeing the renovated lobby. Unfortunately, the rooms remain outdated, unsanitary, and far below the standard of a 4-star hotel. The lack of cleanliness, space, air circulation, noise control, and attention to basic health and allergy needs made this stay extremely uncomfortable. This hotel does not meet acceptable standards for comfort, hygiene, or guest care, particularly for sensitive individuals or those with health concerns. I will not return.

Not worth it. The management has to change

Und Jahre gekommen es Hotel. Benötigt mal ein Refresh. Zimmer zu klein

Sehr durchwachsen. Sauberkeit könnte durch eine Modernisierung der Bodenbeläge deutlich erhöht werden. Reinigung sollt nicht nur oberflächlich erfolgen

Ok

Dear H+ Hotel Köln Brühl Team, Unfortunately, my recent stay at your hotel was quite disappointing. Upon entering the room, there was an unpleasant smell, and it quickly became clear that the room was damp. The sheets were wet, as was the dressing gown provided, and the dampness was so pervasive that when I woke up, even my T-shirt felt damp. To make matters worse, the heating didn’t work correctly, making the room uncomfortable throughout my stay. I had expected a much higher standard of comfort and cleanliness, and it’s regrettable that my experience fell far short of that. I hope this feedback helps improve conditions for future guests. Kind regards,

I would not classify this hotel as a 4 stars one. They are quite a few things that made our stay rather unpleasant. 1. Rooms are not tight, they are very tight. Especially if you are a family. On the booking page, it was saying that we will have a double bed plus another bed for our son. We had 3 separate beds, with the 3rd one being really narrow, that our son decided to sleep in the same bed with us. 2. Bed, I had already mentioned the situation, but I must add that the mattresses are not par with the hotel reputation. 3. Room condition - I have been in many 4 stars hotels, where the furniture was not damaged - as you will see from the pictures. 4. All night we had a drowning noise coming from a fan, which we could not turn off of the love of God. Good Points. 1. Breakfast, really nice and varied, lots of options, however the tables were not cleaned and the oranges/grapefruits had no taste whatsoever. Good coffee machine though. 2. Great location. 3. Good service on the reception Overall, I would say the stay was “meh”. Not great but not worst either. But, again, I would not classify this a 4 stars hotel. Later edit. They do not even deserve 2 stars. Had breakfast, and as it buffet, I have asked for 2 coffee to go on a travel mug, just to be told by a guy who barely speak English (one with a ponytail) - you are not allowed to have our coffee to go. What if I stayed there and had 5 cappuccinos, would that still be the case ?

Schade, dass man uns am Empfang abgewiesen hat zu dem Hinweis der verschmutzen, bespritzen Tür, Fliesen und Wand im Bad - sauber ist anders! Das Personal Ansonsten freundlich und das Frühstück gut!

Service Reception super,sonnst müsste Mal renoviert,neu aufgemöbelt werden.Mehr geputzt werden,und viel kaputt in den Zimmern.Lage gut,man erreicht gut von dort alles.

Geht so

Teveel geld betaald voor weinig.

Das Haus ist eigentlich schön und gut ausgestattet. Teppiche auf den Fluren sollten gereinigt werden für ein gepflegtes Gesamtbild, Restaurant und Bar schön, Mitarbeiter nett nur die Sauberkeit der Zimmer ist seit Jahren schlecht.

Bin oft im Haus, sonst immer alles tadellos. Diesmal bin ich wirklich sauer.

Ok.

Das in die Jahre gekommene Hotel, hat einiges an Reparaturstau und sollte mal wieder auf neusten Stand gebracht werden.