Evaluation de l'hôtel : H4 Hotel Wyndham Paris Pleyel Resort

Average we are well travelled and this is the first time in a Wyndham. We made one booking for two rooms. One room got upgraded and one didn't. I saw this as very unfair as the booking was done directly with the hotel and not using a travel site. I work in an industry where treating customers fairly is key to the overall experience and I felt this was not an value that Wyndham Paris adhered to. Also one of the rooms was not ready until an hour after the official check in time! As we had a poor experience on this occasion I would not recommend this hotel.

Room and conference place were very good. breakfast very disappointing

Dommage que lorsque nous payons en avance, la taxe de séjour ne soit pas comprise dès le départ car le check out est long lorsque groupe important

Bien

The hotel looks very nice and modern. However the temperature in the room and the rooftop were much to high. The temperature in the room could not be lowered by the airconditioning which resulted in no sleep at all. Which was unfortunate as the bed was really comfortable. The use of elevators is time consuming. It takes around 10 minutes to get an elevator to go somewhere. The staff is not friendly and seem to be overworked or 'cannot be bothered' mentality. Because of this experience I do not believe the price is valid.

L'hôtel est maintenant dans sa phase de croisière. Il y a eu des ajustements à faire depuis l'ouverture durant les JO de Paris. Désormais, les équipes sont formées et il n'y a plus de mauvaises surprises.

good

Ich würde und werde Ihr Hotel sehr gerne weiterempfehlen.

Très agréable comme toujours, avec cette fois ci deux bémols : absence de clim efficace et temps d'attente exagérément long pour les ascenseurs, transformes en omnibus (c'est long quand on descend du 35eme!)

good

Vous proposez 2 bouteilles d'eau dans les chambres c'est bien mais mpossible de les ouvrir en tirant sur la languette en métal. Je me suis cassée 2 ongles. J'étais furieuse et frustrée. Je les ai même descendues à la reception pour leur montrer. J'ai voulu aller au roof bar et à la salle de sport : IMpossible l'acces était refusé depuis le 4 ième étage. Il était tard je n'ai pas voulu aller à la reception pour demander pourquoi je n'avais pas d'accès. Hotel trop compliqué pour moi, je préfère le Marriott d'à côté.

So good

Worse ever hotel I stayed and I travel around the world

Agréable sauf le personnel

La climatisation non fonctionnelle état désagréable Temps d'attente trop long au check in

Excellent experience. Staff spoke English well which helped make my visit even better.

-

J’avais fait quelques jours au Novotel Gare de Lyon avant de venir et j’ai été déçue par l’espace de la chambre, l’accessibilité par les ascenseurs, il n’y a pas grand chose autour de l’hôtel sans parler de l’absence de Clim par la chaleur étouffante

Fidi bequi The hotel is beautiful and very well maintained. Margot at reception was exceptionally kind, as were the other staff members we interacted with. However, a few aspects of our stay fell below expectations. Our room was uncomfortably warm. Although we tried adjusting the temperature, it wouldn’t go below 19.5°C, and it felt significantly warmer than that. Our friends on the room just the next door had experienced the same and we also heard other guests complaining. More frustrating, however, was the cleaning service. Despite our efforts to coordinate this with reception, our room was not cleaned at all during our stay. We left the room after the standard cleaning hours and specifically requested the service at reception, but returned to find it untouched. The following morning, despite the “Do Not Disturb” sign turned on, a staff member entered and woke us up. We kindly asked her to leave and, once again, informed reception of our request before heading out. Unfortunately, the room was still not cleaned upon our return. That evening, I contacted reception out of frustration and requested fresh towels, which took more than half an hour to arrive. Since the trash hadn’t been emptied and we had used towels piling up, I called to ask if we could leave the waste and linens outside the door for pickup. I was told someone would come shortly, but even an hour later, everything was still there. Eventually, I had to personally ask a cleaning staff member to take them, as she had passed by without acknowledging them. Additionally, the policy requiring pool reservations with a strict one-hour limit was disappointing. It was further complicated by the fact that access to the pool required taking an emergency stairwell, as the elevator does not reach the 40th floor. Most of these issues seem relatively easy to address, which is why the experience was particularly frustrating. The hotel has great potential, and the staff are genuinely kind. However, encountering these problems repeatedly on a leisure trip was not what we expected from a 4-star hotel. We chose this hotel prioritizing quality over proximity to the city center, and while the rooms were lovely, the service had several unfortunate hiccups.

Déçue car hôtel injoignable. Surclassement impossible