Evaluation de l'hôtel : H4 Hotel Wyndham Paris Pleyel Resort

Moyen impersonnel ascenseur lent par rapport à la hauteur de l’immeuble

Bon séjour malgré les remarques ci dessus

We were a bit disappointed because we were expecting a beautiful view, but instead we got a room facing the corner of a building.

Très surpris par la qualité de cet hotel. Le personnel était accueillant et professionnel

Très négative. Lieu déshumanisé sans aucune convivialité. Signalétique intérieure particulièrement inéfficace et peu intuitive.

Satisfaisante

CHAMBRE TRES BIEN (ATT PORTE DES TOILETTE TRES DUR A OUVRIR CH 3307). PERSONELS DE NUIT TRES SERVIABLES ET EFFICACES.

There's an sbsolute need to replace the framed pictures in the rooms which create a strange and dark atmosphere. Need paintings that lighten up the mood and make guests feel a positive atmosphere

Très bien et je compte y retourner

Incroyable expérience, à renouveler dans lors de notre prochain passage sur Paris

I like it new and contemporary.

Trés bien, c’était pratique de loger au même endroit du congrès

Très bon contacts lors de l'inscription et des réponses apportées . Très bon accueil sur place , y compris sur restaurant . Un petit bémol , l'utilisation de l'accès de l'ascenseur le matin , si grosse affluence , le signal vous réponds ''Accès refusé '' et vous laisse x fois renouvelé l'appel de l'ascenseur ... Pour terminer , très agréable séjour dans votre établissement !.

R A S

Ce fut un séjour très court, mais très très agréable. J’aime beaucoup aimé l’ambiance de l’hôtel et je compte bientôt revenir à nouveau Merci. H4

Dommage que le Skybar ne soit accessible que sur réservation. Dans ce cas il faut le communiquer !

Rabbi nous a très bien accueilli merci à lui

A very pleasant stay

Dear Sir or Madam, I would like to express my deep disappointment – and even sadness – following the welcome I received upon my arrival at your establishment. After more than two tiring hours of driving, in heavy traffic and under the rain, I attempted to access your parking area, which appeared almost empty. To my surprise, the security staff turned me away, stating that I had to check in first and therefore park on the street. Once at the reception desk, I requested access to the parking. I was told, rather abruptly, that the parking was full and that I would have to park “elsewhere,” a 17-minute walk away. I mentioned my fatigue and my difficulty driving at night, but was met with the same curt response, without any empathy or attempt to help. What shocked me most was hearing, at that very moment, the receptionist offering a parking spot to the client next to me – who had not booked one – for an additional €35. This unequal treatment, with no explanation, left me feeling deeply humiliated. Fortunately, a manager who happened to be passing by noticed my distress and managed to find a solution so I could access the parking after all. Yet neither the receptionist nor the hotel the following day offered the slightest apology. I went up to my room feeling genuinely demeaned. The evening only reinforced this negative impression: – the restaurant was not serving, – the bar only offered cold dips, – and my glass of Lillet rosé was served like a whisky: barely a few milliliters at the bottom, drowned in a mountain of ice. This is extremely regrettable, especially since your hotel is beautiful and seems ideal for business stays and conferences. But such a painful customer experience, caused by staff who are clearly not properly trained in guest relations, leaves a truly deplorable impression. I wanted to sincerely share this experience with you, in the hope that you will address these major issues so that no other guest has to go through such a distressing arrival. Kind regards,

quite good apart from the lunch during the conference