Evaluation de l'hôtel : H4 Hotel Wyndham Paris Pleyel Resort

Bad. The hotel has the potential to deliver quality services, but the staff need to be more trained

bad

All in all - would never recommend this hotel to anybody! The staff was annoyed and had no desire to work and they were very unfriendly! The quality of the food at the breakfast was very bad and there wasn't much choice! The hotel was far away from the city - we knew that - but we booked it because of the swimmingpool. The only reason for booking also turned out to be a disappointment - the swimmingpool was very cold and one of us got sick because of it. Just the Room and cleaning of the room was good! I will never come again - that´s for sure!

Great hotel, but I don't know if there's not enough staff or they're incompetent but the concierge made us wait 30 minutes in the line to get our luggage and there wasn't any line, the responsable was just not there and it's 2 pm, fortunately we had some time because otherwise we would've lost the train for the airport, disappointing because the hotel is beautiful

Nul, je ne revaudrai pas et je déconseillerai cet hôtel trop cher pour le service rendu.

One of the worst stays I have experienced in Europe. You can tell the hotel was built for the Olympics and now is not doing so well. It is not in a very nice area of town and walking/ exploring the area is not possible. Here are a list of specific concerns/ issues that occurred during my stay: The front doors were broken the entire length of our stay. The hotel seems like its running on the bare essentials, not many amentities provided. Housekeeping kept reusing towels, such as hand towels in the room, even after requests to change them after my 3rd night. All the refrigerators were removed from the rooms and they request "a fee" to put the refrigerators back in the room. The restuarant is understaffed and both lunch and dinner took 2-3 hours. The SkyBar and restaurant closed when they wanted and did not maintain their posted hours. The pool was by reservation only and I suspect this is because they do not maintain the pool area. The hotel required 100% payment upfront; I tried to shorten my stay to leave/checkout a few days earlier. Even with giving 5 days notice of the new checkout date, they refused. Conference area is bare essentials and is paper cups for coffee and tea. Staff was average friendliness, which didn't help the experience. You felt you were a burden to some of the staff, while others were pleasant.