Recensione: H+ Hotel Salzburg
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Scoprite quello che pensano gli ospiti del nostro Hotel H+ Salzburg. Di seguito è fornita una panoramica delle recensioni sull’hotel, che gli ospiti hanno lasciato su diversi siti.
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H+ Hotel Salzburg
Valutazione complessiva di 1867 recensioni
Dichiarazioni degli ospiti:
"Posizione ottimale" hanno detto 690 ospiti
"Personale molto utile" hanno detto 661 ospiti
"Hotel eccellente" hanno detto 667 ospiti
"Camere molto belle" hanno detto 648 ospiti
"Colazione favolosa" hanno detto 374 ospiti
64%
Uncomfortable. One of the check in employees made very uncomfortable comments about how they knew my room number, it was very weird. I also got locked in the stairwell and only was let out after I knocked on the door for 20 minutes at night. When I told the staff they might want to put up some clear signage not to enter the stairwell (which was open), the guy who I believe was the hotel manager told me the sign was obvious enough. Clearly not! I ran into someone else who also got stuck in the stairwell, this was quite scary.
- Rapporto qualità prezzo60 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio20 / 100
- Wifi / WLAN40 / 100
Dear guest,
Thank you for taking the time to leave your honest review. We are sorry that we did not meet your expectations during your last stay and apologize for any dissatisfaction. Your comment about your experience is very important for us and we thank you for sharing your concerns with us. Statements such as yours help us to see how we can make improvements for the future.
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
15.07.23
76%
- Rapporto qualità prezzo80 / 100
- Camera80 / 100
- Posizione80 / 100
- Pulizia100 / 100
- Servizio40 / 100
- Prima colazione80 / 100
- Wifi / WLAN40 / 100
Dear guest,
Thank you for your time to rate and comment on your recent stay at our hotel. We regret that even though you overall enjoyed a pleasant time with us not all of our services have fully met your expectations. Please accept our apologies. Our staff typically does a terrific job responding to our guests’ needs. Hopefully you will visit us again someday as would like to fully convince you of our general great hospitality in every aspect.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
14.07.23
64%
The value for money is poor. I've never seen a hotel without a refrigerator before. The room was so hot that I couldn't sleep well.
- Rapporto qualità prezzo40 / 100
- Camera40 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
12.07.23
70%
Overall good experience
- Rapporto qualità prezzo60 / 100
- Camera60 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Prima colazione80 / 100
- Wifi / WLAN80 / 100
Dear Mr. Captain,
Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
12.07.23
76%
- Rapporto qualità prezzo60 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio100 / 100
- Prima colazione60 / 100
- Wifi / WLAN80 / 100
Lieber Daniel,
vielen Dank für Ihre Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Sonnige Grüße aus Salzburg,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
10.07.23
80%
Great - would be excellent value for money if AC working properly.
Overall, we appreciated staff service levels and friendliness and being so close to the Railway Station and will consider staying here again next time we visit Salzburg.
- Rapporto qualità prezzo60 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio100 / 100
- Prima colazione80 / 100
Dear Derek,
Thank you for your positive review. We are thrilled that you enjoyed your stay with us so much and we take note of your comment on the air conditioning, for which we again formally apologize. Hopefully we can be your hosts in Salzburg again soon.
King regards,
Your H-Hotels team
Sergei Rosenberg - Online Reputation Manager
10.07.23
76%
noch viel Luft nach oben!
- Rapporto qualità prezzo60 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Prima colazione60 / 100
- Wifi / WLAN60 / 100
Lieber Gast,
wir wissen Ihr Feedback zu schätzen, denn es bildet die Grundlage dafür, unseren Service stetig zu optimieren. Schade, dass Ihre Erwartungen nicht vollständig erfüllt wurden und wir entschuldigen uns in aller Form für die dadurch entstandenen Unannehmlichkeiten. Wir hätten uns aber auch gefreut, wenn Sie Ihre Anregungen und Hinweise direkt an der Hotel - Rezeption mitgeteilt hätten, um Ihre Kritikpunkte noch während Ihres Aufenthalts beilegen zu können. Unser Team steht allen unseren Gästen stets zur Verfügung, um einen rundum angenehmen Aufenthalt sicherzustellen.
Wir hoffen, dass wir noch einmal die Möglichkeit bekommen, Sie zu begeistern und wünschen Ihnen bis dahin eine schöne Zeit.
Mit herzlichen Grüßen,
Ihr Team von den H-Hotels,
Fabienne Lennert - Online Reputation Manager West
07.07.23
70%
- Rapporto qualità prezzo20 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Servizio100 / 100
- Prima colazione80 / 100
Lieber Gast,
vielen Dank für Ihren Besuch und, dass Sie sich die Zeit genommen haben, uns nach Ihrem Aufenthalt zu bewerten. Schade, dass wir Ihren Erwartungen nicht vollends entsprochen haben. Wir hoffen sehr, Sie dennoch wieder einmal bei uns im Haus begrüßen zu dürfen.
Mit freundlichen Grüßen,
Ihr Team von den H-Hotels,
Christina Dinklage - Online Reputation Manager
03.07.23
76%
- Rapporto qualità prezzo60 / 100
- Camera80 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio60 / 100
Lieber Gast,
wir sagen Ihnen von Herzen DANKE SCHÖN für Ihren Besuch und Ihre freundliche Bewertung. Es wäre schön, Sie bald wieder bei uns willkommen heißen zu dürfen.
Herzliche Grüße,
Ihr Team von den H-Hotels
Christina Dinklage - Online Reputation Manager
30.06.23
76%
- Rapporto qualità prezzo60 / 100
- Camera100 / 100
- Posizione20 / 100
- Pulizia100 / 100
- Servizio100 / 100
Dear Pat,
How nice that we were able to fulfill your wishes and ideas for the most part and that you had a pleasant time with us. Our team would be very happy to see you again soon. We wish you a safe journey.
Best regards,
Your H-Hotels team,
Christina Dinklage - Online Reputation Manager
25.06.23
70%
- Rapporto qualità prezzo60 / 100
- Camera100 / 100
- Posizione20 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Prima colazione80 / 100
Dear guest,
Thank you very much for the feedback regarding your stay in our H+ Hotel. Thank you for being our guest and we regret that we were not able to convince you of our value for money and our transport connections. We would be delighted to welcome you back.
Kind regards,
Your H-Hotels Team,
Christina Dinklage - Online Reputation Manager
22.06.23
80%
- Rapporto qualità prezzo60 / 100
- Camera80 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Prima colazione80 / 100
Lieber Gast,
haben Sie vielen Dank für Ihre prima Bewertung. Schön, dass Ihnen unser H+ Hotel Salzburg gut gefallen hat. Gerne wären wir erneut Ihr Gastgeber und wünschen Ihnen bis dahin eine schöne Zeit.
Herzliche Grüße und nur das Beste,
Ihr Team von den H-Hotels,
Christina Dinklage - Online Reputation Manager
22.06.23
68%
The hotel violates the rights of its guests by closing the air conditioning on a daily basis from 12 midnight to the morning without giving reasons or warning. When asking for help, they tell you that they cannot help. This is something surprising that I have not seen in any hotel in the world.
- Rapporto qualità prezzo60 / 100
- Camera80 / 100
- Posizione60 / 100
- Pulizia80 / 100
- Servizio60 / 100
Dear guest,
We are sorry to hear that your expectations were not met, as our guest experience is our most valued asset. We are always looking to improve the guest experience, so we will be sure to look into the issues you mentioned. On behalf of our entire team, we wish you happy travels ahead.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
21.06.23
80%
- Rapporto qualità prezzo80 / 100
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Prima colazione80 / 100
Dear Tatiane,
Thanks for staying with us. We greatly value your feedback. It was a pleasure to host you and we look forward to welcoming you again.
Sincerely,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
15.06.23
66%
Not good at all. As I said, the air conditioning was not working throughout our stay so it was difficult to sleep.
- Rapporto qualità prezzo40 / 100
- Camera40 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio100 / 100
- Prima colazione60 / 100
Dear guest,
Thanks a lot for your kind feedback. Good to hear that you overall enjoyed your stay with us. Although we apologize for the mentioned discomfort you had regarding the temperature in your room. We would be delighted to welcome you back soon and convince you of our high-level standard.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
12.06.23
70%
- Rapporto qualità prezzo60 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Servizio60 / 100
- Prima colazione80 / 100
Lieber Gast,
schön, dass wir Ihnen einen angenehmen Aufenthalt bereiten konnten. Es wäre uns eine große Freude, Sie bald wieder willkommen zu heißen. Bis dahin wünschen wir Ihnen alles Gute und verbleiben
mit freundlichen Grüßen,
Ihr Team von den H-Hotels,
Christina Dinklage - Online Reputation Manager
11.06.23
70%
Overall good experience. Excellent location.
- Rapporto qualità prezzo60 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Servizio60 / 100
- Prima colazione80 / 100
Dear guest,
Thank you for being our guests at H+ Hotel Salzburg. We hope you had a pleasant stay overall, and we are glad you liked our convenient location. It was our pleasure hosting you, and we look forward to seeing you soon.
With kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
10.06.23
76%
Very friendly staff, rooms are clean. Fairly short walk to get to Old Town. If we ever get to Salzburg again, we will definitely stay here.
- Rapporto qualità prezzo80 / 100
- Camera80 / 100
- Posizione60 / 100
- Pulizia80 / 100
- Servizio80 / 100
Dear Mansoor,
Thank you for your wonderful review! Our greatest concern is to make our guests' stay as pleasant as possible and we are very pleased that we have largely succeeded in doing so. We are happy that you felt comfortable. Please know that we value your loyalty and we look forward to welcoming you again soon whenever your travels bring you back to the area.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
06.06.23
76%
We enjoyed our stay. Our room was comfortable. Amazingly we couldn't hear the train station next door! Staff professional and not overly friendly.
- Rapporto qualità prezzo80 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Servizio60 / 100
- Prima colazione100 / 100
Dear Rebecca,
Thank you for choosing our Hotel for your recent stay and for giving us a good rating. We are happy that your positive impressions prevailed and that you generally enjoyed a pleasant time with us. During your next abidance we would like to fully convince you of our great hospitality and hope to meet again someday.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
04.06.23
63%
It was ok.
- Rapporto qualità prezzo60 / 100
- Camera40 / 100
- Posizione80 / 100
- Pulizia60 / 100
- Servizio60 / 100
- Prima colazione80 / 100
Dear Divya,
Thank you for your efforts to review the experiences of your recent stay at our hotel. We regret that not everything met your expectations but regarding to your 63% rating we are glad that your positive impressions prevailed and that your abidance was overall enjoyable. Please accept our apologies for mentioned inconveniences though and rest assured that we will discuss your meaningful feedback internally to find solutions for improvements. Your future visit we would like to enable more comfortable and hope to meet again someday.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
04.06.23
Il nostro Indice di Customer Satisfaction
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