Évaluation: H2 Hotel Berlin Alexanderplatz

Dear Mikey, We appreciate your efforts to rate and comment on your recent abidance at our H2 Hotel but at the same time we regret that our price-performance ratio didn't meet your expectations. Please be aware that in-house we work with a dynamic pricing system, whereby the rates are based on the current booking situation, as well as utilization and any events in Berlin like exhibitions or marathons. Thus, the room rates vary daily and a more convenient booking is possible most time of the year. Also be informed that our aircon doesn't work as long as the outside temperature is under 23 degrees. It actually is a heater during the cold months and we kindly ask for your understanding in this regard. Hopefully you will us another opportunity to improve your impressions during a future stay. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear Nuno, Thank you for choosing our hotel for your recent stay in Berlin and for sharing your impressions. We are glad that you overall enjoyed your time with us and appreciated most of our conveniences. Although we would like to apologize that your room apparently hasn't been cleaned properly which is very unusual and certainly will be discussed with our housekeeping team. Furthermore we are very sorry for the confusion with your payment and we assure you to forward your meaningful notes to our front desk team for their consideration. Please allow us to convince you of our general excellent service features and hospitality during a future abidance. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Lieber Gast, besten Dank für Ihre gute Bewertung und das freundliche Feedback. Wie schön, dass es Ihnen bei uns gefallen hat, auch wenn die beschriebenen Umstände Ihren Gesamteindruck etwas trübten. Bitte entschuldigen Sie die Unannehmlichkeiten und seien Sie versichert, dass wir Ihre Anmerkung in unserem täglichen Teammeeting zur Sprache bringen. Insbesondere auf einwandfreie Sauberkeit legen wir großen Wert und werden alles daransetzten, dass dies auch stets umgesetzt wird. Wir hoffen auf eine weitere Gelegenheit, Ihre Eindrücke während eines zukünftigen Besuches zu verbessern. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, Thank you for your recent stay and feeback. Regarding to your good 77% rating we are glad that apart from mentioned iconveniences which we regret you enjoyed your time with us. Please make sure to always provide valid credit card details to guarantee your reservation or otherwise we will have to follow the appropriate booking conditions. We kindly ask for your understanding especially since we informed you about it and gave you the opportunity to change your credit card. Contrary to your assumption you also had the chance to reactivate your reservation or to make a new one for the same rate. We hope that these uncomely experiences do not deterr you from visiting us again in the future for more delightful impressions. Kind regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Lieber Gast, vielen Dank für Ihren Aufenthalt und Ihre daraus resultierende gute Bewertung. Wir freuen uns, dass Sie eine insgesamt angenehme Zeit in unserem Hause verbringen konnten und hoffen, schon bald wieder einmal Ihr Gastgeber in Berlin sein zu dürfen, um Sie dann sogar vollständig für uns zu gewinnen. Herzliche Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

Dear Anthon, Thank you for your good 73% rating despite your negative experiences which we terribly regret. Please accept our sincere apologies for the unbelievable incident and rest assured that our insurance will take care of your loss. We also set your room out of order straight away to extensively repair the lock and make sure it doesn't happen again. That uncomely situations frustrates us just as much as you and as a precaution we will check all of our door locks immediately. We can only hope for another opportunity to be your host again someday and improve your impressions. Kind regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manage

Dear Sasha, Thanks a lot for sharing your good online review. It was our pleasure to have enabled your stay comfortable and overall enjoyable. Next time we would like to fully win you with our super advantages and hope to meet again someday. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, Thank you for your recent stay and for taking the time to share your review. We are glad that your abidance generally was enjoyable although there were some aspects regarding to our colleagues from the front desk that had fallen short of your expectations and our usual standards. Please accept our apologies for your uncomely impressions and be assured that we take your feedback serious. Therefore will be passing your comment along to our front office manager and his team for their consideration. We do sincerely hope that this negative experience does not deter you from staying with us again in the future as we would like to convince you of our common warm hospitality and thus improve your impressions. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, Thank you for having stayed at our H2 Hotel in Berlin and for taking the time to review your experiences. We appreciate your kind feedback and we are glad that your abidance was pleasant overall. Next time we would like to fully convince you of our great hospitality and hope to meet again someday. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Lieber Gast, vielen Dank, dass Sie sich die Mühe machten, Ihren Aufenthalt gut zu bewerten. Wie schön, dass Sie bei uns eine erholsame Zeit in tollem Ambiente und zentraler Lage verbringen konnten. Gern heißen wir Sie während Ihres nächsten Besuches in Berlin erneut in unserem H2 Hotel willkommen, um Sie dann vollständig mit unseren Annehmlichkeiten und Vorzügen zu gewinnen. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

Dear Lucas, We appreciate your efforts to rate and comment on your recent abidance at our H2 Hotel but at the same time we regret that our price-performance ratio didn't meet your expectations. Please be informed that in-house we work with a dynamic pricing system, whereby the rates are based on the current booking situation, as well as utilization and any events in Berlin like exhibitions. Thus, the room rates vary daily and a more convenient booking is possible most time of the year. We kindly ask for your understanding in this regard and hope for another opportunity to change your point of view during a future stay. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear Kristina, Thank you for rating on your recent stay and for sharing your thoughts. We are glad that you enjoyed a pleasant time at our modern hotel and experienced guest oriented service features. On the other hand we would like to apologize for the bad smell in your bathroom. Generally it is just the siphon, which does not sit on the drain properly and can easily be fixed. Hopefully we can welcome you back again soon for another delightful abidance in the heart of Berlin. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Lieber Gast, wir danken Ihnen für Ihren Aufenthalt und Ihre Zeit, ein freundliches Feedback zu verfassen. Schön, dass Sie sich bei uns wohl fühlten. Für die Unannehmlichkeiten, welche Ihnen aufgrund des nicht voll funktionstüchtigen Föns entstanden sind, entschuldigen wir uns hingegen. Da sich diese durch Überhitzung bedauerlicherweise viel zu zeitig abschalten, haben wir bereits begonnen, in jedem unserer Zimmer einen Austausch vorzunehmen. Alternativ ist es auch möglich, den Fön ausschließlich auf Stufe 2 zu nutzen. Diese ist nicht so heiß und verhindert ein ständiges Abschalten. An unserer Rezeption erhalten Sie zudem auf Wunsch auch einen Austauschfön. Hoffentlich dürfen wir Sie bald wieder einmal in unserem H2 Hotel willkommen heißen und verbleiben bis dahin mit besten Grüßen aus Berlin, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, Thank you for giving your recent stay a good rating. We are glad to know that you enjoyed a pleasant time at our H2 Hotel and appreciated most of our conveniences. During your next visit we would like to fully convince you of our quality level and hope to meet again someday. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Lieber Gast, besten Dank für das freundliche Feedback zu Ihren Aufenthaltserfahrungen in unserem H2 Hotel. Wie schön, dass es Ihnen bei uns gefallen hat und Sie überwiegend positive Eindrücke sammelten. Ihre Anmerkungen schätzen wir ebenso sehr und nehmen uns diese zur Optimierung zu Herzen. Bitte entschuldigen Sie die Unannehmlichkeiten und besuchen uns eines Tages erneut, damit wir Sie vollständig für uns gewinnen können. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, Thank you for staying at our modern hotel and for taking the time to bring your review to our attention. We are glad that you overall had a pleasant abidance with us even though our breakfast didn't fully meet your expectations which we regret as it usually is very popular with our guests. In order to find solutions for improvements we would have liked to know how we can enhance selection and quality in your opinion to make it more enjoyable. Hopefully we can welcome you back again someday and change your point of view. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear Daniela, Thank you for your review. Regarding to your given 80% we are glad that you enjoyed your stay with us overall although mentioned inconveniences clouded your impressions. Please accept our apologies for the inattentive service of our housekeeping team and rest assured that specified issues really arent a usual case. Your meaningful feedback will therefore be discussed and used for internal training purpose to avoid further occurrences. Hopefully we can welcome you back again someday and convince you of our general excellent hospitality. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, Thank you for sharing the kind thoughts of your recent abidance at our modern H2 Hotel in the heart of Berlin. We are glad that altogether you enjoyed your time with us and appreciated our amenities. Please accept our apologies for the changing water temperature in your shower and rest assured that we will replace the faucet immediately. To fully win you with our great advantages we hope to meet again someday. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear Jane, We appreciate your meaningful feedback which reflects the experiences of your recent abidance with us. Regarding to your 70% rating we are glad that your positive impressions prevailed which made your stay at least overall enjoyable. We are sorry though that obviously just the lack of filter coffee clouded your impressions so much. Next time please just get in touch with us and we will be happy to provide filter coffee for you. We hope for another opportunity to convince you of our great facilities and super service features. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, Thank you for letting us know that your stay at our city hotel was associated with overall positive impressions. We appreciate your good rating and to fully convince you of our great hospitality we hope to meet again someday. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager