Évaluation: H2 Hotel Berlin Alexanderplatz
Ne cherchez pas plus loin - toutes les évaluations en un coup d’œil
Découvrez ce que nos clients pensent de notre H2 Hotel Berlin Alexanderplatz ! Nous présentons ici un aperçu des évaluations laissées par les voyageurs sur différents portails.
Réservez ici directement avec la garantie du meilleur prix et profitez d’avantages exclusifs.
Évaluations : ce que disent nos invités de l'hôtel H2 Hôtel Berlin-Alexanderplatz
Note totale sur 2687 évaluations
Témoignages:
«Petit-déjeuner très copieux» a déclaré 5142 invités
«Emplacement parfait» a déclaré 6629 invités
«Chambres attrayantes» a déclaré 4019 invités
«Hôtel très agréable» a déclaré 3795 invités
«Personnel très courtois» a déclaré 2969 invités
20%
Terrible you have taken an additional payment from my credit card and you are not able to provide an explanation as to why. It is for a room that was paid for at check in so why has this charge been taken?
- Chambre20 / 100
- Localisation20 / 100
- Propreté20 / 100
- Petit-déjeuner20 / 100
- Prix20 / 100
- Service20 / 100
Dear guest,
Thank you for your recent abidance and concerning feedback. We are sad to see your negative rating and we are deeply sorry for the hassle with the double charge of one of the rooms. As a matter of course we would like to take the opportunity and explain the incident. First of all we want you to know that the additional payment on the credit card actually is only a blocked amount caused by a system failure. On the arrival day we ask our guest if they want to pay for their stay right away of on the check out day. If they decide to pay later we ask for a credit card as a guarantee. Our system then authorizes the amount of the reservation which will automatically convert into an actual payment after check out. Unfortunately for one of your booked rooms it didn't work out the way it should and used to but we promise to check the issue immediately. Please rest assured that authorizations will always be released within one month depending on the guests bank institute. It was certainly not a bad intention on our part and we really regret the unusual situation just as much as you do. Hopefully these uncomely experiences do not deter you from visiting us again in the future as we would like to improve your impressions and win you with our common great service features.
Kind regards,
Your team from the H-Hotels /
Linda Prutz - Online Reputation Manager
04.05.23
20%
- Chambre20 / 100
- Localisation20 / 100
- Propreté20 / 100
- Petit-déjeuner20 / 100
- Prix20 / 100
- Service20 / 100
Dear guest,
We are sad to see your poor rating. What a pity that we couldn't convince you of the great modern comfort and super service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know what we can do in your opinion to enhance our quality level and conveniences to make it more enjoyable. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully your future visit to Berlin will meet your expectations.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
16.03.23
Notre indice de satisfaction client
Certificat de:
- Service d'évaluation indépendant
- Évaluations de véritables clients sans manipulation
Note moyenne