Valutazioni: H2 Hotel München Olympiapark
Scoprite quello che pensano gli ospiti del nostro H2 Hotel München Olympiapark.
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H2 Hotel München Olympiapark
Valutazione complessiva di 4514 recensioni
Dichiarazioni degli ospiti:
„Grande posizione” hanno detto 1923 ospiti
„Eccellente prezzo” hanno detto 1714 ospiti
„Personale molto gentile” hanno detto 1770 ospiti
„Colazione molto ricca” hanno detto 1470 ospiti
„Camere meravigliose” hanno detto 1768 ospiti
51%
uns war es zu voll. Vielleicht schlechten Zeitpunkt gewählt.
- Camera20 / 100
- Posizione100 / 100
- Prezzo60 / 100
- Colazione100 / 100
- Ristorante20 / 100
- Pulizia20 / 100
- Servizio40 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
wir danken Ihnen für Ihre Zeit, unser Haus bezüglich Ihrer Aufenthaltserfahrungen bewertet zu haben und finden es sehr schade, dass Sie in Bezug auf Sauberkeit, sowie Serviceleistungen unseres Teams keine besseren Erfahrungen machen konnten. Für die aufgeführten Unannehmlichkeiten entschuldigen wir uns in aller Form, denn diese entsprechen, wie Sie wissen, nicht unserem Niveau, sowie den Anforderungen an uns selbst. Gastorientierter Service und einwandfreie Reinheit haben bei uns höchste Priorität, daher werden wir umgehend mit den entsprechenden Abteilungsleitern Rücksprache halten, um unserem Standard wieder gerecht zu werden. Hoffentlich geben Sie uns eine weitere Möglichkeit, Ihr Gastgeber zu sein, um Sie mit unserer gewohnt hohen Qualität in allen Bereichen zurückgewinnen zu können.
Beste Grüße,
Ihr Team von den H-Hotels,
Thea Neumann - Online Reputation Manager
18.08.23
42%
Vreselijk
- Camera60 / 100
- Posizione60 / 100
- Prezzo20 / 100
- Colazione60 / 100
- Ristorante20 / 100
- Pulizia20 / 100
- Servizio60 / 100
- Wifi / WLAN80 / 100
Dear Robin,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
17.08.23
53%
- Camera20 / 100
- Posizione100 / 100
- Prezzo20 / 100
- Colazione80 / 100
- Pulizia20 / 100
- Servizio80 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thank you for taking the time to review your recent stay experiences at our H2 Hotel. We deeply regret your uncomely impressions regarding to our cleaning service and we kindly ask you to accept our apologies for the lack of tidiness in your room which in fact is very unusual. Please rest assured that concerning to your points of criticism we will hold an appropriate consultation with our housekeeping team to improve their attention and efforts. Hopefully you will give us another opportunity to change your point of view and convince you of our excellent hospitality in every way.
Best regards,
Your team from the H-Hotels,
Thea Neumann - Online Reputation Manager
11.08.23
60%
I had made an advance payment to avoid my son and his friends having to pay when they arrived at the hotel,
when they arrived at the checkin to my son was asked to credit and debited the full amount again.
At today the credit card charge is still pending
- Camera80 / 100
- Posizione60 / 100
- Prezzo60 / 100
- Colazione60 / 100
- Pulizia80 / 100
- Servizio20 / 100
- Wifi / WLAN60 / 100
Dear Riccardo,
Thank you for letting us know what went wrong with your son's stay. As you've probably noticed, this is a form of guarantee and not a debit from the account. We'll look into it immediately if it's not already done. This is a common procedure used in many hotels. We hope that despite everything, your son and his friends had a great time with us at the H2 Hotel and that they got home safely. We would be very happy to give you a second chance to convince you of our service.
Kind regards,
Your H-Hotels Team,
Nicole Krötz - Online Reputation Manager
09.08.23
45%
Vier-Sterne-Katastrophe !
- Camera40 / 100
- Posizione100 / 100
- Prezzo20 / 100
- Colazione20 / 100
- Ristorante20 / 100
- Pulizia100 / 100
- Servizio20 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
wir danken Ihnen für Ihren Besuch in unserem H2 Hotel am Olympiapark und Ihre Bewertung. Uns würde interessieren, wie Sie auf die Vier-Sterne-Kategorie kommen und freuen uns, wenn Sie uns ein kurzes Feedback geben, um weitere Verwechslungen zu vermeiden. Für mehr Komfort würden wir Ihnen gern unser H4 Hotel oder unser HYPERION Hotel in München empfehlen. Hier finden Sie ganz sicher, was Ihnen in unserem H2 Hotel gefehlt hat. Egal, wie Sie sich entscheiden, Sie sind in all unseren H-Hotels herzlich willkommen. Nochmal vielen Dank und alles Gute für Sie.
Ihr Team von den H-Hotels,
Nicole Krötz - Online Reputation Manager
06.08.23
50%
- Camera60 / 100
- Posizione80 / 100
- Prezzo40 / 100
- Colazione20 / 100
- Pulizia40 / 100
- Servizio60 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
vielen Dank für Ihren Besuch in unserem H2 Hotel und für Ihre ehrlich Bewertung. Durch Kritik und Lob ist es uns möglich, die Qualität unseres Hauses ständig zu verbessern und dadurch die vollste Gästezufriedenheit zu erreichen. Daher würden wir uns sehr freuen, Sie wieder einmal in unserem Haus begrüßen und überzeugen zu dürfen.
Herzliche Grüße aus München,
Ihr Team von den H-Hotels,
Nicole Krötz – Online Reputation Manager
03.08.23
43%
Einfach
- Camera40 / 100
- Posizione100 / 100
- Prezzo20 / 100
- Colazione40 / 100
- Pulizia20 / 100
- Servizio40 / 100
- Wifi / WLAN60 / 100
Lieber Gast,
es ist sehr schade, dass unser H2 Hotel am Olympiapark nicht all Ihren Vorstellungen entsprochen hat. Wir hoffen, Sie hatten trotzdem eine schöne Zeit in München und sehen uns das nächste Mal vielleicht in unserem H4 oder HYPERION Hotel München.
Herzliche Grüße,
Ihr Team von den H-Hotels
Nicole Krötz - Online Reputation Manager
01.08.23
60%
- Camera80 / 100
- Posizione60 / 100
- Prezzo40 / 100
- Colazione20 / 100
- Ristorante60 / 100
- Pulizia100 / 100
- Servizio60 / 100
- Wifi / WLAN60 / 100
Dear guest,
Thank you for having stayed at our Hotel and for bringing your experiences to our attention. We are pleased that you enjoyed your time with us overall, even if our breakfast room was too crowded for you, which we regret. Hopefully we can welcome you back again someday and improve your impressions.
Kind regards,
Your H-Hotels Team,
Nicole Krötz – Online Reputation Manager
01.08.23
46%
Very poor. We expected far more than we got. The air conditioning didn’t work in one room and the hotel was full so my wife and I sweated it out all night long. We left the next day as we had two days originally booked but could longer take staying there without any air conditioning. Just a really poor experience which was disappointing as we had high hopes for a great time. Again, very disappointed.
- Camera60 / 100
- Posizione60 / 100
- Prezzo40 / 100
- Colazione80 / 100
- Pulizia20 / 100
- Servizio20 / 100
- Wifi / WLAN40 / 100
Dear Guest,
We deeply regret that your stay with us wasn't as pleasant as you would have expected. Please accept our apologies for the mentioned inconveniences and be assured that we do our very best each day to meet the quality level of our hotel. The satisfaction of each guest is our highest priority and as a matter of course we will discuss your meaningful feedback internally. Hopefully you will give us one more opportunity to change your point of view and win you with our great advantages during a future visit.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
20.07.23
56%
- Camera40 / 100
- Posizione100 / 100
- Prezzo20 / 100
- Pulizia20 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
13.07.23
Il nostro Indice di Customer Satisfaction
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