Recensione: H4 Hotel Wyndham Paris Pleyel Resort

Dear Nelly ortiz, Thank you for taking the time to share your feedback about your recent stay. We are truly sorry to learn that your experience did not meet your expectations and that you encountered several inconveniences during your visit. Your comments regarding the lack of clear information about room key usage, the delay in room availability after your long journey, and the absence of comfortable seating in the lobby are concerning to us. We understand how frustrating it must have been to wait without support or guidance, especially after a tiring flight, and regret that our team did not offer suggestions or assistance during this time. We also take note of your observations on the state of your room, including issues with housekeeping, missing amenities, and the absence of an iron. The impression you received from our staff and the lack of a welcoming attitude are not in line with our standards, and we apologize that you felt unsupported and unwelcome during your stay. Your feedback regarding cleanliness, transport information, and overall value is important to us. Please be assured that your comments will be shared with the appropriate departments as we continue working to improve the quality of our services. Thank you again for providing your insights, as they help us to better understand where we have room for improvement. The H4 Hotel Wyndham Paris Pleyel Resort Team

Dear Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your stay was marked by numerous challenges, including issues with room maintenance, building facilities, and your interactions with our team. It is especially concerning to learn of your experience at the entrance and how it made you feel unwelcome. Your comments regarding the condition of the room, broken amenities, elevator outages, and the overall standard of the facilities have been noted with care. We also regret that you did not find the staff’s demeanor consistently friendly or helpful, and we understand how disappointing this must have been. We truly value your input and will review each point you have raised with the relevant departments. Your feedback is important to us in our ongoing efforts to improve the experience we offer to all our guests. The H4 Hotel Wyndham Paris Pleyel Resort team