Recensione: H+ Hotel München
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Scoprite quello che pensano gli ospiti del nostro H+ Hotel München! Di seguito è fornita una panoramica delle recensioni sull’hotel, che gli ospiti hanno lasciato su diversi siti.
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H+ Hotel München
Valutazione complessiva di 7715 recensioni
Dichiarazioni degli ospiti:
"Personale molto amichevole" hanno detto 1282 ospiti.
"Colazione perfetta" hanno detto 861 ospiti.
"Ottimo hotel" hanno detto 1101 ospiti.
"Camere attraenti" hanno detto 944 ospiti.
"Molto vicino alla stazione" hanno detto 543 ospiti.
24%
We have travelled for over 20 years and only twice have we had horrible experiences. And this was one. We arrived to find out that they didn’t have our 2 rooms. I had paid over 6 months prior for 2 double rooms. Excuses ranged from we are full and don’t know how it happened to we have construction going on, to we had a flood. They wanted us to travel to their other hotel to stay. Didn’t even offer to take us there. And this was from the manager.
After pushing them to get us rooms they miraculously found one double and then gave us two single rooms separating myself from my husband, one of which was on the main floor near the front. Super noisy. Didn’t do anything about the charge because the manager was “on holidays “ the next day when we were checking out.
Definitely look elsewhere to stay.
- Pulizia40 / 100
- Posizione20 / 100
- Rapporto qualità prezzo20 / 100
- Camera20 / 100
- Servizio20 / 100
Dear Mrs. Chrissanthakopoulos,
Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Also we are sorry, that we weren`t able to reach you in advance to clarify the situation and offer a convenient solution. Also we would like to apologize for the encountered issue with the noise during your stay with us. Please be assured that we take your review very seriously and share them with the hotel management and to our colleagues to improve in our quality of service.
Sincerely,
Your Team of H-Hotels
Christiane Hoffmann – Online Reputation Manager
26.08.19
33.33%
- Prima colazione60 / 100
- Pulizia20 / 100
- Posizione60 / 100
- Rapporto qualità prezzo20 / 100
- Camera20 / 100
- Servizio20 / 100
Dear guest,
thank you very much for your feedback regarding your stay in our H+ Hotel München.
We regret, that you were not completely satisfied with your stay and we like to recommend talking directly to our friendly staff to assist you urgently.
We are available 24/7, please just ask in case of questions.
I am more than interested in your feedback, your experiences in our hotel and I would appreciate if you would write me: [email protected]
We hope to welcome you again in our Hotel to convince you about our service and quality.
Kind regards,
Your Team of the H-Hotels
Sabrina Höfler – Online Reputation Manager
07.04.19
36%
Smelly hotel with bad ventilation
- Pulizia20 / 100
- Posizione20 / 100
- Rapporto qualità prezzo20 / 100
- Camera20 / 100
- Servizio100 / 100
13.10.18
24%
Terrible
- Pulizia20 / 100
- Posizione40 / 100
- Rapporto qualità prezzo20 / 100
- Camera20 / 100
- Servizio20 / 100
12.10.18
30%
null
- Prima colazione60 / 100
- Pulizia40 / 100
- Connessione dei trasporti20 / 100
- Rapporto qualità/prezzo20 / 100
- Camera20 / 100
- Cortesia del personale20 / 100
07.05.18
Il nostro Indice di Customer Satisfaction
Certificato da:
- Servizio di valutazione indipendente
- Recensioni di ospiti reali senza manipolazioni
Valutazione media