Recensione: H+ Hotel Zürich
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Scoprite quello che pensano gli ospiti del nostro H+ Hotel Zürich. Di seguito è fornita una panoramica delle recensioni sull’hotel, che gli ospiti hanno lasciato su diversi siti.
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H+ Hotel Zürich
Valutazione complessiva di 1427 recensioni
Dichiarazioni degli ospiti:
"Ottimo hotel" hanno detto 572 ospiti.
"Camere molto piacevoli" hanno detto 528 ospiti.
"Personale molto amichevole" hanno detto 574 ospiti.
"Ottima posizione" hanno detto 595 ospiti.
"Colazione eccellente" hanno detto 262 ospiti.
40%
Poor. Unlikely to return. This is not really a hotel, it's ore a dormitory.
- Camera40 / 100
- Posizione60 / 100
- Pulizia40 / 100
- Servizio20 / 100
- Rapporto qualità prezzo40 / 100
- Wifi / WLAN20 / 100
Dear guest,
We are very sorry that we were not able to convince you of our H+ Hotel in Zurich. Hotels and furnishings are always a matter of taste and we are very sorry that we unfortunately did not meet your taste.
We hope to be able to welcome you to one of our H-Hotels at some point and wish you all the best until then.
Best regards,
Your team from the H-Hotels
Sergej Rosenberg - Online Reputation Manager
18.06.24
40%
The experience was less than expected service was poor and the room had issues too.
- Camera20 / 100
- Posizione60 / 100
- Pulizia60 / 100
- Servizio20 / 100
- Rapporto qualità prezzo40 / 100
Dear guest,
Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich.
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
30.05.24
28%
Un disastro. Non tornerò più nella vostra catena di hotel. Nel caso fosse necessario, avrei anche le foto da inviarvi della camera.
- Camera20 / 100
- Posizione60 / 100
- Pulizia20 / 100
- Servizio20 / 100
- Rapporto qualità prezzo20 / 100
- Wifi / WLAN20 / 100
Dear Luca,
We value your feedback as it helps us to successfully implement our daily optimization processes. We very much regret that we did not meet your expectations for a relaxing stay in our H+ Hotel. Please apologize for the inconvenience you have experienced due to the circumstances described and rest assured that we will take your comments as an opportunity to consult with our management. The well-being of our guests is very important to us and we work every day to meet our standards. We therefore hope for another opportunity to offer you a better experience during a future visit and to convince you of the quality level of our hotel in every respect.
Best regards,
Your team from H-Hotels
Sergej Rosenberg - Online Reputation Manager
29.04.24
26%
Pessimo mai più
- Camera20 / 100
- Posizione20 / 100
- Pulizia20 / 100
- Servizio20 / 100
- Prima colazione60 / 100
- Rapporto qualità prezzo20 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich.
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
19.10.23
36%
Bad experience for the price, the staff also don’t help you in case of problem, I will not recommend the hotel for nothing
- Camera60 / 100
- Posizione60 / 100
- Pulizia20 / 100
- Servizio20 / 100
- Rapporto qualità prezzo20 / 100
Dear Mr. Alsua,
Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
15.10.23
40%
Very poor and bad quality for the money I paid
never again
- Camera20 / 100
- Posizione80 / 100
- Pulizia40 / 100
- Servizio40 / 100
- Prima colazione20 / 100
- Rapporto qualità prezzo40 / 100
- Wifi / WLAN80 / 100
Dear Kate,
Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich.
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
17.09.23
40%
Would not recommend it
- Camera40 / 100
- Posizione60 / 100
- Pulizia60 / 100
- Servizio40 / 100
- Prima colazione20 / 100
- Rapporto qualità prezzo20 / 100
- Wifi / WLAN40 / 100
Dear guest,
Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay and would like to apologize regarding this experience. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
09.08.23
28%
للأسف سيئة ولن تتكرر
- Camera20 / 100
- Posizione20 / 100
- Pulizia60 / 100
- Servizio20 / 100
- Rapporto qualità prezzo20 / 100
- Wifi / WLAN20 / 100
Dear Amal Alwabel,
Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from the H+ Hotel Zürich.
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
11.07.23
32%
Mal. Muy muy caro. Ningún servicio de habitación.
- Camera20 / 100
- Posizione60 / 100
- Pulizia20 / 100
- Servizio40 / 100
- Wifi / WLAN60 / 100
- Rapporto qualità prezzo20 / 100
Dear Mr. Rivera,
Thank you for your honest critics. We are very sorry that you got such a bad experience with our Housekeeping service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service.
Sincerely,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
05.07.23
36%
Der Tiere fois ici
- Camera20 / 100
- Posizione80 / 100
- Pulizia20 / 100
- Servizio40 / 100
- Rapporto qualità prezzo20 / 100
Dear guest,
Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich.
Kind regards,
Your H-Hotels Team,
Sergej Rosenberg - Online Reputation Manager
14.06.23
40%
Terrible bed, unclean room and staff not helpful.
- Camera20 / 100
- Posizione80 / 100
- Pulizia20 / 100
- Servizio20 / 100
- Prima colazione80 / 100
- Rapporto qualità prezzo20 / 100
Dear guest,
Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich.
Kind regards,
Your H-Hotels Team,
Sergej Rosenberg - Online Reputation Manager
06.05.23
40%
By not miss-leading the guest and saying it is a 4 stars hotel were we have to come down to the reception to pick up essential things !!! Staff are very rude!!!
- Camera60 / 100
- Posizione20 / 100
- Pulizia80 / 100
- Servizio20 / 100
- Rapporto qualità prezzo20 / 100
Dear Rana,
Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service.
Sincerely,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
20.10.22
40%
SECURITY ISSUE!!
I was sleeping and Somebody broke into my room!! I was like WHO IS THAT and she immediately closed the door! this happened in my firs night at 7pm.
After that i went to reception to report about it but they said it was housekeeper!!! WHAT? cleaning room at 7pm?????????? doesn't make sense!
I was about to call the police and check out but couldn't find another hotel with cheap price so I decided to take the risk and stay with extra protection!
- Camera40 / 100
- Posizione40 / 100
- Pulizia20 / 100
- Servizio60 / 100
- Rapporto qualità prezzo40 / 100
Dear guest,
Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay and would like to apologize regarding this experience. Of course, we want all our guests to feel safe and comfortable with us. Our housekeeping late service still had a few rooms to check and is unfortunately in your room because it was displayed as not occupied due to a system error.
We would like to prove to you that you can feel completely comfortable and safe with us, and we hope to get the chance to welcome you back. Let us know if we can do anything for you.
Greetings from Zürich.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
03.10.22
Il nostro Indice di Customer Satisfaction
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