Calificación del hotel: H4 Hotel Wyndham Paris Pleyel Resort

Top! Sehr gut!

Ras

Great spacious and clean room, breakfast/bar/food only average.

conforme à mes attentes

Je suis énormément piqué par des insects, par des petits animaux, qui se trouvent dans le lit. (Punaises). Je me suis adressé à la réception et on m' a offert une autre chambre. (De 1302 à 3115) Terrible!! Le réceptionist a Preis 3 photos de ma tête.

On Wednesday 24th September we arrived. Our first night was greeted by the shower water not draining properly but we just thought this was a one off incident. That night we put the “please go not disturb” sign up so we could sleep in the following morning. We left around 10.30am on Thursday 25th and I saw the housekeeping lady cleaning the room next to us, so I asked her to do our room which she acknowledged. I asked her to replenish the coffee satchel’s. Upon returning that afternoon, our room was not cleaned. I must have called reception at least 4 times for more coffee and sugar, yet no one answered. The phone just rang and rang. So I went down to the foyer. I told the staff member I was trying to call but he dismissed it, even though he wasn’t even busy. There was no one in the foyer so I’m not sure why he didn’t answer. I asked him for coffee but he had no idea what I was asking so he got the attention of another colleague (female). She said she will organise housekeeping to bring some up to us. No one came. That night we showered and there definitely was an issue with the water not draining. So we limited our shower time. The next day, Friday 26th we both showered and it was pretty bad. I called reception but no one answered so I had to go to the foyer to report it. The water now was overflowing and seeping through the gap of the shower screen. It wasn’t draining at all. Service men came and fixed it while we were out. On my way out I requested a room clean etc… I have photos and video of this. When we returned, the room still wasn’t cleaned. I went to the foyer and asked for coffee and sugar and we spoke to 3 staff members about coffee satchel’s and no one had a clue. Finally spoke to Federica who dismissed me without any manners but says she’d send some up. Again nothing. I went downstairs again and finally a female worker went into a room behind the foyer desk and grabbed a handful for me. I was appalled it was that easy yet it seemed to be a hassle the previous requests. Finally on day 3 our room was cleaned and we received fresh towels. We were meant to stay 5 nights but we left after 4 because the running of this hotel was so poor, so understaffed, incredibly stupid, and basically bad manners. I don’t think anyone employed here had any clue about customer service, basic communication skills or how to pick up a phone. On one occasion, there was only 1 staff member serving and at least 15-20 people waiting in line. I took photos and video if you are interested to see this.

Parfaite

Bon hotel pas chère et moderne

Expérience positive malgré le changement de type de chambre, et peu d’explications concernant le paiement (prix différent que sur le site, en ayant déjà payé une partie qui n’a apparement servit uniquement que d’empreinte bancaire + des frais/taxes différent de ceux indiquées sur le site), sinon chambre au top, propreté nickel et lieu/placement top aussi.

gut , sauber ; freundliches Personal - Top!

Couldn't figure out how to get to the pool as the cards only allowed us to go to our own floor. Staff were too busy to ask questions. Restaurant menu did not seem that impressive for the price.

Je suis toujours dans l'attente de la facture de mon séjour qui etait tres agreable malgres la tele avec écran en veille toute la nuit impossible de l 'éteindre et pas de telecommande

Ras

Normale, ma poteva essere ottima.

Overall 2-3 star hotel amenities and things.

very nice. we will use Windham again soon.

Terrible Could be a 10 Was a 2

Très bien, super rapport qualité prix

This was my second time staying and I am glad I gave it a second change. At my first visit there were A/C problems but this time the A/C worked well. The rooms are good sized and the facilities are great.

Terrible I reported everything to the receptionist. She said will get back to me soon. Nobody contact me till now