Recensione: H2 Hotel Budapest
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H2 Hotel Budapest
Valutazione complessiva di 1980 recensioni
Dichiarazioni degli ospiti:
„Personale molto cordiale” hanno detto 802 ospiti
„Camere molto piacevoli” hanno detto 805 ospiti
„Colazione molto ricca” hanno detto 679 ospiti
„Posizione ideale” hanno detto 816 ospiti
„Prezzo perfetto” hanno detto 801 ospiti
73%
- Camera60 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione80 / 100
- Posizione80 / 100
- Prezzo60 / 100
- Wifi / WLAN20 / 100
Dear guest,
Regarding to your 73% rating we are glad that you overall had a pleasant time with us. However we regret that we couldn't fully convince you of the amenities and comfort our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know how we can enhance ourselves in your opinion to enable your future visit more enjoyable. It is our aim to satisfy your expectations in every aspect and to do so we hope for another opportunity to be your host in Budapest.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manage
24.04.25
63%
A reggeliztető személyzet figyelmesebb lehetne ,mivel mindig szólni kellett ha valami étel kifogyott,nem töltötték folyamatosan!A tálca gyüjtő konténereket sűrübben üríthetnèk.A reggeli lehetne kicsit változatosabb,nem mindig ugyanaz.A szobákban polcos szekrèny ès szèf lehetne!A TV a 4 fős szobába semmilyen szögből nem nézhető az àgybôl.Pakolási lehetősèg nincs!Parkolási lehetősèg az èpületben kiválô!
- Camera60 / 100
- Pulizia100 / 100
- Servizio20 / 100
- Colazione40 / 100
- Posizione100 / 100
- Prezzo60 / 100
Dear guest,
We appreciate your efforts to review your recent stay experiences at our hotel but at the same time we deeply regret that our comfort and service features didn't fully meet your prospects. Please accept our sincere apologies for the described circumstances at breakfast and rest assured that we will discuss your meaningful notes with our responsible colleagues. The well-being of each guest is our top priority and we work hard every day to satisfy their expectations. Therefore we hope to meet again and prove it to you as well.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
23.04.25
68%
Room ok staff not helpful couldnt care attitude breakfast diappointment no butter for five days very Poór
- Camera80 / 100
- Pulizia80 / 100
- Servizio40 / 100
- Posizione80 / 100
- Prezzo60 / 100
- Wifi / WLAN40 / 100
Dear guest,
Thanks for staying with us and for sharing your experiences. Regarding your 68% rating we are glad that you overall enjoyed being our guest and that you acknowledged our conveniences. However we want to apologize for our colleagues who did not meet your idea of friendly and guest orientated service attitude. Please rest assured that impolite or inattentive behavior is not part of our usual norm and that our entire team generally is appreciated for their kindness. To make sure it stays that way we will hold an appropriate consultation with our staff. Furthermore we are sorry for the lack of butter due to supply bottleneck. Hopefully you will give us another chance to prove our common warm hospitality during a future visit.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
23.04.25
70%
Very good
- Camera80 / 100
- Pulizia60 / 100
- Servizio60 / 100
- Colazione80 / 100
- Wifi / WLAN80 / 100
- Posizione80 / 100
- Prezzo60 / 100
Dear guest,
We are thankful for your efforts to share a kind review which confirms the positive impressions of your recent stay. Next time we would like to fully convince you of our great advantages as well as excellent hospitality and hope to meet again.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
22.04.25
80%
Molto soddisfacente, l'albergo è centrale, confortevole e ben servito, la colazione è abbondante e varia.
- Camera100 / 100
- Pulizia60 / 100
- Servizio80 / 100
- Colazione100 / 100
- Posizione60 / 100
- Prezzo80 / 100
Dear guest,
Thanks a lot for sharing your kind online review. It was our pleasure to have enabled your stay comfortable and overall enjoyable. Next time we would like to fully win you with our super advantages and hope to meet again someday.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
19.04.25
68%
Soggiorno rilassante, ottima colazione con tante scelte...si potrebbe migliorare il caffè e la cordialità dello staff
- Camera80 / 100
- Pulizia60 / 100
- Servizio40 / 100
- Colazione80 / 100
- Ristorante60 / 100
- Posizione100 / 100
- Prezzo60 / 100
Dear Graziella,
Thank you for staying with us and for bringing your impressions to our attention. Regarding to your 69% rating we are glad that you overall enjoyed your time with us even though to our regrets not everything met your expectations. Please accept our apologies for the inconveniences caused and rest assured that we will discuss your meaningful notes with our colleagues in charge. During a future visit we would like to improve your impressions and hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
18.04.25
70%
Ok
- Camera60 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione40 / 100
- Wifi / WLAN100 / 100
- Posizione100 / 100
- Prezzo60 / 100
Dear guest,
Thank you for staying with us at the H2 Hotel Budapest. Although you overall enjoyed your time with us we regret that not everything was up to your expectations and our standard. Mentioned circumstances are not indicative of the service level we strive to achieve, and we have forwarded your meaningful feedback to our colleagues from the housekeeping as well as breakfast. We would like for you to stay with us again, so we can assure you that we have taken your valuable comments on board.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
17.04.25
80%
Ho scelto questa struttura in base alle ottime recensioni dei clienti, purtroppo ho dovuto annullare la prenotazione per gravi problemi di salute di un familiare -documentati sotto il profilo medico - pur avendo acquistato prenotazione non rimborsabile ho chiesto “collaborazione” alla struttura magari con voucher da utilizzare in futuro. La struttura si è dimostrata inflessibile e per nulla collaborativa addebitandomi la cancellazione al costo totale della prenotazione senza nemmeno provare a valutare le ragioni della richiesta di cancellazione.
Visiterò sicuramente Budapest quando possibile ma sceglierò altra struttura!
- Camera80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Posizione80 / 100
- Prezzo80 / 100
Dear Filippo,
Thank you for your recent stay and constructive feedback. We are very sorry for your uncomely experiences and we do understand your frustration about it. However, we also kindly ask you to see our point of view. We have to follow our booking rules and therefore can't reverse prepaid or non-cancellable reservations. Please be aware that you always have the possibility to choose between different rates with variable conditions. You can either book the flexible rate which allows you to cancel until 6pm on the day of arrival (except for special occasions like exhibitions or events in Berlin) or the cheaper non flexible one with no cancelation possibility at all. Therefore it is your choice to secure yourself from unpredictable incidents. We sincerely hope you can comprehend our sight and despite the negative impressions stay with us again sometime.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
17.04.25
80%
Piacevole, sicuro e comodo.
- Camera80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione80 / 100
- Posizione80 / 100
- Prezzo80 / 100
Dear Lucia,
Thank you for having stayed at our H2 Hotel in Budapest and for reviewing your experiences. We appreciate your kind feedback and we are glad that your time with us was pleasant. During your future visit we would like to fully convince you of our great hospitality and hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
15.04.25
66%
The breakfast is very poor, the same food every morning. The scrambled eggs are bad. Overall, below average. The room is missing slippers, a hair cap, body lotion, a mini bar, and a kettle.
- Camera60 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Colazione40 / 100
- Wifi / WLAN80 / 100
- Posizione100 / 100
- Prezzo60 / 100
Dear guest,
We deeply regret that your stay with us wasn't as pleasant as you would have expected it to be. However, we kindly ask you to be aware that our H2 is a low budget hotel which does not offer all the additional amenities you would expect from a higher-class hotel. Besides, a detailed description can be found on the homepage and other online travel agencies. Furthermore we are sorry that our breakfast also didn't fully meet your expectations. Please rest assured that your notes will be discussed with our responsible colleagues. We look forward to meeting again someday for a more enjoyable time and remain with kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
31.03.25
63%
Disappointed. Unfortunately quality over the years dropped a lot. We have been staying since 2022 always in this hotel and see the difference over the time
- Camera100 / 100
- Pulizia20 / 100
- Servizio60 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
- Posizione80 / 100
- Prezzo40 / 100
Dear Ana,
Thank you for your loyalty and constructive as well as honest review. Good to now that you had multiple delightful stays at our H2 Hotel and used to appreciate the great conveniences. Therefore, we deeply regret that you have the impression our service features and quality level have dropped during the past years. Please accept our sincere apologies for the inattentive housekeeping team and rest assured that specified issues are not the usual case. Your meaningful feedback will still be discussed and used for internal training purposes to avoid further occurrences. Besides, you always have the opportunity to ask us for a room change in case something is missing or not the way you expect it to be. Next time we would like to prove our common excellent hospitality you are used to and hope to meet again.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
30.03.25
80%
Good
- Camera80 / 100
- Pulizia100 / 100
- Servizio60 / 100
- Colazione80 / 100
- Ristorante80 / 100
- Wifi / WLAN80 / 100
- Posizione100 / 100
- Prezzo60 / 100
Dear Mr. Vacanti,
Thank you for letting us know that your stay at our city hotel was associated with overall positive impressions. We appreciate your good rating and to fully convince you of our great hospitality we hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
28.03.25
76%
Good, but not perfect. Breakfast not good
- Camera80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione40 / 100
- Wifi / WLAN80 / 100
- Posizione100 / 100
- Prezzo80 / 100
Dear guest,
Thank you for having stayed at our H2 Hotel and for bringing your experiences to our attention. We are glad that you overall enjoyed your time with us even though our breakfast didn't fully meet your expectations which we regret. Please rest assured that your meaningful feedback is appreciated and will be discussed with our responsible colleagues. Hopefully we can welcome you back again someday and improve your impressions.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
27.03.25
73%
All the pillows should be replaced.
The guy at the reception was nice.
- Camera60 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione60 / 100
- Wifi / WLAN80 / 100
- Posizione80 / 100
- Prezzo80 / 100
Dear Hanna,
Thank you for reviewing the impressions you experienced at our hotel. We are glad that apart from the pillows your stay at our hotel was enjoyable. Next time please just ask us for additional ones. We will be happy to provide as many as you need to feel 100% comfortable and hopefully we meet again someday for a more delightful abidance.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
22.03.25
76%
Okay, aber es fehlt im Detail etwas mehr Aufmerksamkeit des Personals.
- Camera80 / 100
- Pulizia100 / 100
- Servizio40 / 100
- Colazione60 / 100
- Wifi / WLAN60 / 100
- Posizione100 / 100
- Prezzo80 / 100
Lieber Hubert,
vielen Dank für die gute 77% Bewertung Ihres Aufenthaltes in unserem H2 Hotel. Schön, dass Sie viele tolle Eindrücke sammeln konnten und eine angenehme Zeit bei uns verbrachten. Für unsere Kollegen, welche nicht Ihren Vorstellungen von freundlichem und aufmerksamem Verhalten entsprachen, möchten wir uns hingegen aufrichtig entschuldigen. Wie Sie den zahlreichen positiven Rezensionen entnehmen können, entspricht dies keinesfalls dem herkömmlichen Auftreten unseres sonst so engagierten Teams. Ihr Feedback, welches wir sehr ernst nehmen, werden wir daher in einem intensiven Gespräch erneut aufgreifen, um neben aller Professionalität nicht unsere Leidenschaft als Gastgeber zu vernachlässigen. Hoffentlich dürfen wir Sie eines Tages erneut willkommen heißen und vollständig für uns gewinnen.
Mit besten Grüßen aus Budapest,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
18.03.25
76%
nice
- Camera80 / 100
- Pulizia60 / 100
- Servizio80 / 100
- Colazione60 / 100
- Wifi / WLAN100 / 100
- Posizione100 / 100
- Prezzo80 / 100
Dear Lucia,
Thank you for your time to give your overall pleasant stay at our comfortable hotel a good rating. We are glad that your positive impressions prevailed and we look forward to enable your future visit even more enjoyable.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
17.03.25
73%
Great location, but the breakfast was nothing special and the room too small and not very clean.
- Camera60 / 100
- Pulizia40 / 100
- Servizio100 / 100
- Colazione60 / 100
- Posizione100 / 100
- Prezzo80 / 100
Dear Andrea,
Thank you for your recent stay and constructive feedback. We are glad that all together you enjoyed your stay at our comfy hotel in convenient location. However, we regret that not everything was up to your satisfaction and we will consider your meaningful notes. Please come back again someday and allow us to improve your impressions.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
16.03.25
70%
OK. Staff not generally up to scratch but location was excellent
- Camera80 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Colazione40 / 100
- Wifi / WLAN80 / 100
- Posizione100 / 100
- Prezzo60 / 100
Dear Peter,
Thank you for your recent stay and for bringing your impressions to our attention. Good to see that your time with us was overall enjoyable. Please rest assured that your meaningful notes which we apologize for also are appreciated and will be considered. During a future visit we would like to fully convince you of our excellent hospitality and look forward to meet again.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
12.03.25
73%
Good
- Camera80 / 100
- Pulizia40 / 100
- Servizio80 / 100
- Colazione80 / 100
- Wifi / WLAN80 / 100
- Posizione80 / 100
- Prezzo80 / 100
Dear Erika,
We are glad to know that your recent stay at our H2 Hotel was associated with mostly positive impressions. Please come back again someday and allow us to enable your future visit even more delightful.
Warm regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
09.03.25
70%
- Camera80 / 100
- Pulizia60 / 100
- Servizio80 / 100
- Colazione60 / 100
- Posizione60 / 100
- Prezzo80 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you for choosing our hotel for your recent stay in Budapest and for sharing your impressions. We are glad that you overall enjoyed your time with us and appreciated our conveniences. However we would like to apologize that your bathromm apparently has not been cleaned properly which is very unusual and certainly will be discussed with our housekeeping team. Please allow us to convince you of our excellent service features during a future visit.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
09.03.25
Il nostro Indice di Customer Satisfaction
Certificato da
- Servizio di valutazione indipendente
- Recensioni di ospiti reali senza manipolazioni
Valutazione media