Valutazioni: H.ome Serviced Apartments München
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Valutazioni: H.ome Serviced Apartments München

Scoprite quello che pensano gli ospiti del nostro H.ome Serviced Apartments München! Di seguito è fornita una panoramica delle valutazioni sull’hotel, che gli ospiti hanno lasciato su diversi siti.

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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H.ome Serviced Apartments München

Valutazione complessiva di 920 recensioni

Le nostre ultime valutazioni:
194 recensioni, mostra
33 recensioni, mostra
6 recensioni, mostra
2 recensioni, mostra
0 recensioni, 
Dichiarazioni degli ospiti:

Personale molto amichevole” hanno detto 12 ospiti

Camere attraenti” hanno detto 23 ospiti

Grande posizione” hanno detto 16 ospiti

Bellissimo hotel” hanno detto 9 ospiti

Connessione al traffico ideale” hanno detto 13 ospiti

Le recensioni in dettaglio

Valutazione complessiva

Camera

Posizione

Pulizia

Servizio

Rapporto qualità prezzo


52%

Da: anonimo21.11.21

Sehr unfreundliches Personal beim Check in. Völlig unverhältnismäßiger Ton wegen der falschen Maske. Schade das so wenig Menschlichkeit in den großen Städten ist
  • Camera
    60 / 100
  • Pulizia
    40 / 100
  • Posizione
    80 / 100
  • Servizio
    20 / 100
  • Rapporto qualità prezzo
    60 / 100
Lieber Gast, wir danken Ihnen für Ihren Aufenthalt in unserem Hause und Ihre Mühe, ein konstruktives Feedback zu Ihren Erfahrungen abzugeben. Mit Bedauern müssen wir feststellen, dass wir Ihren Vorstellungen an die Serviceleistungen unserer Mitarbeiter nicht in vollem Umfang gerecht wurden. In aller Form möchten wir uns daher entschuldigen, dass Ihnen nicht die Freundlichkeit und Hilfsbereitschaft entgegengebracht wurden, wofür unser gesamtes Team üblicherweise sehr geschätzt wird. Bitte seien Sie versichert, dass wir Ihre Kritik sehr ernst nehmen und in einem intensiven Gespräch aufgreifen, um hier wieder unserem gewohnten Standard zu entsprechen. Wir würden uns freuen, wenn Sie uns noch eine weitere Gelegenheit geben, Sie vom Gegenteil zu überzeugen und somit Ihre Meinung zu ändern. Mit besten Grüßen, Ihr Team von den H-Hotels // Thea Neumann - Online Reputation Manager

21.11.21


60%

Da: SL26.10.21

Das Parken in der Tiefgarage sollte ohne Aufpreis im Zimmerpreis enthalten sein.
  • Camera
    80 / 100
  • Pulizia
    80 / 100
  • Posizione
    40 / 100
  • Servizio
    40 / 100
  • Rapporto qualità prezzo
    60 / 100
Lieber Gast, danke, dass Sie unser Gast waren und uns hinsichtlich Ihrer Aufenthaltserfahrungen bewertet haben. Mit Bedauern müssen wir jedoch feststellen, dass wir Sie nicht vom Qualitätsniveau unseres Hauses überzeugen konnten und hätten gern gewusst, in wie fern wir Ihrer Meinung nach unsere Serviceleistungen, sowie Annehmlichkeiten optimieren können, um Ihre Eindrücke zu verbessern. Wir würden uns freuen, Sie eines Tages erneut willkommen heißen zu dürfen, um Sie von den tollen Vorzügen, in allen Bereichen zu überzeugen. Beste Grüße, Ihr Team von den H-Hotels // Thea Neumann - Online Reputation Manager

26.10.21


52%

Da: David S.18.11.19

Since I am staying in hotels in Munich every week, I pick the hotels based on several characteristics. One of them is the kitchen in the room with cooker and cooking equipment. After I checked in, which took cca 40 minutes since the 4 people of reception staff cannot handle faster 10 arriving guests coming at the same time, I got to the room where the electrical fuse for kitchen were switched off with note that it cannot be switched on. That means that the cooker did not work, neither the water boiling kettle. If I wanted to use another socket fort the kettle, the electricity stopped working in the whole room. Long story short, you are offering services which made me to choose your hotel, but which eventually do not work.
  • Camera
    20 / 100
  • Pulizia
    60 / 100
  • Posizione
    80 / 100
  • Servizio
    60 / 100
  • Rapporto qualità prezzo
    40 / 100
Dear David, Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business. Our apologies for any encountered issues with check-in time and we are very sorry that the technique - the electrical fuse - did not work properly. We would like to apologize for this circumstances you had during your stay. Usually our hardworking maintenance team is repairing damages immediately assumed they have been informed about it. Please be assured that our maintenance team always is available in case of technical problems. Please know that it would be a pleasure if you would give us another chance to stay with us, and enjoy a wonderful experience! Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

18.11.19


56%

Da: anonimo09.11.19

Ich würde aufgefordert, online einzuchecken. Das habe ich dann auch getan. Leider funktionierte dann der Self Service Check in am Terminal nicht. Keine Fehlermeldung, keine Mitarbeiter.
  • Camera
    60 / 100
  • Pulizia
    60 / 100
  • Posizione
    60 / 100
  • Servizio
    40 / 100
  • Rapporto qualità prezzo
    60 / 100
Lieber Gast, vielen Dank für die Bewertung Ihres Aufenthaltes, die leider nicht so positiv ausgefallen ist, wie wir es uns gewünscht hätten. Das enttäuscht uns natürlich auch, denn unser Ziel sind zufriedene Gäste, die sich bei uns wohlfühlen. Wir entschuldigen uns für die Unannehmlichkeiten beim Self Check in. Wir würden uns über einen weiteren Besuch sehr freuen und hoffen, Ihnen bei Ihrem nächsten Aufenthalt eine wundervolle Zeit ermöglichen zu können und wünschen Ihnen bis dahin alles Gute! Herzliche Grüße - Ihr Team von den H-Hotels, Christina Dinklage – Online Reputation Manager

09.11.19


52%

Da: anonimo05.11.19

In first room the TV channels did not work and maintenance could not fix them. So eventually I was given another room. In the new room one of the two curtains was missing, and the other curtain had dirty marks on it. I was told that the other curtain was out "for cleaning", but it never reappeared even after a week. I was also told by a different staff member that no room has a second curtain, but this was a lie because the first room I saw had had two curtains (also it was clear from the mounting that two curtains were intended). I was also told that I could cover the window using the shades instead of the curtain, but this was a lie because when it rains the shades automatically retract and cannot be lowered. In short the staff will say anything to get rid of me and will not fix any problem if it is at all difficult or inconvenient.
  • Camera
    40 / 100
  • Pulizia
    40 / 100
  • Posizione
    80 / 100
  • Servizio
    40 / 100
  • Rapporto qualità prezzo
    60 / 100
Dear Guest, Thank you for taking the time to write a review about your recent stay at our Boardinghouse. We appreciate your feedback and we are very sorry for the issues you experienced with our service and rooms. We will take your comments under consideration as we continually work to improve our guests’ experience. At the moment we can only apologize, but we hope that we can welcome you once again to show you our improvements. We are looking forward to welcome you again in order to convince you of our services. Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

05.11.19


60%

Da: DC18.08.19

Deberían mejorar en ciertos aspectos de la limpieza. Las habitaciones nunca quedaban completamente limpias.
  • Camera
    60 / 100
  • Pulizia
    20 / 100
  • Posizione
    100 / 100
  • Servizio
    80 / 100
  • Rapporto qualità prezzo
    40 / 100
Dear guest, Thanks a lot for your feedback. We hope you overall enjoyed your stay with us. Although we apologize for the mentioned discomfort you had regarding the cleanliness in your room. We will certainly consult our colleagues in charge to make sure it doesn't happen again. We would be delighted to welcome you back soon and convince you of our high level standard. Best regards, Your Team of H-Hotels Christiane Hoffmann – Online Reputation Manager

18.08.19


Il nostro Indice di Customer Satisfaction
86%

Sulla base di 920 valutazioni a 5 portali

Certificato da:
Customer Alliance
  • Servizio di valutazione indipendente
  • Recensioni di ospiti reali senza manipolazioni

Cos’è il certificato Customer Alliance?

Customer Alliance aiuta gli hotel nella gestione delle recensioni online, permettendo loro di ottenere recensioni autentiche dagli ospiti. In questo modo, il certificato Customer Alliance colma il gap di fiducia che ci può essere tra gli hotel e i loro ospiti.

Come funziona il processo di recensione?

Customer Alliance invia un questionario di valutazione a tutti gli ospiti che hanno soggiornato nell'hotel. Ogni singola recensione che potete leggere su questa pagina è stata lasciata da un ospite reale e non può essere alterata. Solo gli ospiti che hanno effettivamente soggiornato nell'hotel e che hanno compilato il questionario di valutazione possono lasciare una recensione.

Cos’è l’indice di customer satisfaction?

Offre un rating medio basato su tutte le recensioni fornite dagli ospiti. Indica quindi il grado di soddisfazione dei clienti dell' hotel in questione. Il valore massimo corrisponde al 100%

Che cos'è?
Valutazione media
  • Customer Alliance90%
  • Booking.com85%
  • Expedia86%
  • Google88%
  • Hotels.com86%
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