Valutazioni: H.ome Serviced Apartments München
Scoprite quello che pensano gli ospiti del nostro H.ome Serviced Apartments München! Di seguito è fornita una panoramica delle valutazioni sull’hotel, che gli ospiti hanno lasciato su diversi siti.
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H.ome Serviced Apartments München
Valutazione complessiva di 468 recensioni
Dichiarazioni degli ospiti:
„Personale molto amichevole” hanno detto 12 ospiti
„Camere attraenti” hanno detto 23 ospiti
„Grande posizione” hanno detto 16 ospiti
„Bellissimo hotel” hanno detto 9 ospiti
„Connessione al traffico ideale” hanno detto 13 ospiti
52%
Since I am staying in hotels in Munich every week, I pick the hotels based on several characteristics. One of them is the kitchen in the room with cooker and cooking equipment. After I checked in, which took cca 40 minutes since the 4 people of reception staff cannot handle faster 10 arriving guests coming at the same time, I got to the room where the electrical fuse for kitchen were switched off with note that it cannot be switched on. That means that the cooker did not work, neither the water boiling kettle. If I wanted to use another socket fort the kettle, the electricity stopped working in the whole room.
Long story short, you are offering services which made me to choose your hotel, but which eventually do not work.
- Pulizia60 / 100
- Posizione80 / 100
- Rapporto qualità prezzo40 / 100
- Camera20 / 100
- Servizio60 / 100
Dear David,
Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business. Our apologies for any encountered issues with check-in time and we are very sorry that the technique - the electrical fuse - did not work properly. We would like to apologize for this circumstances you had during your stay. Usually our hardworking maintenance team is repairing damages immediately assumed they have been informed about it. Please be assured that our maintenance team always is available in case of technical problems. Please know that it would be a pleasure if you would give us another chance to stay with us, and enjoy a wonderful experience!
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
18.11.19
56%
Ich würde aufgefordert, online einzuchecken. Das habe ich dann auch getan. Leider funktionierte dann der Self Service Check in am Terminal nicht. Keine Fehlermeldung, keine Mitarbeiter.
- Pulizia60 / 100
- Posizione60 / 100
- Rapporto qualità prezzo60 / 100
- Camera60 / 100
- Servizio40 / 100
Lieber Gast,
vielen Dank für die Bewertung Ihres Aufenthaltes, die leider nicht so positiv ausgefallen ist, wie wir es uns gewünscht hätten. Das enttäuscht uns natürlich auch, denn unser Ziel sind zufriedene Gäste, die sich bei uns wohlfühlen. Wir entschuldigen uns für die Unannehmlichkeiten beim Self Check in. Wir würden uns über einen weiteren Besuch sehr freuen und hoffen, Ihnen bei Ihrem nächsten Aufenthalt eine wundervolle Zeit ermöglichen zu können und wünschen Ihnen bis dahin alles Gute!
Herzliche Grüße -
Ihr Team von den H-Hotels,
Christina Dinklage – Online Reputation Manager
09.11.19
52%
In first room the TV channels did not work and maintenance could not fix them. So eventually I was given another room. In the new room one of the two curtains was missing, and the other curtain had dirty marks on it. I was told that the other curtain was out "for cleaning", but it never reappeared even after a week. I was also told by a different staff member that no room has a second curtain, but this was a lie because the first room I saw had had two curtains (also it was clear from the mounting that two curtains were intended). I was also told that I could cover the window using the shades instead of the curtain, but this was a lie because when it rains the shades automatically retract and cannot be lowered. In short the staff will say anything to get rid of me and will not fix any problem if it is at all difficult or inconvenient.
Dear Guest,
Thank you for taking the time to write a review about your recent stay at our Boardinghouse. We appreciate your feedback and we are very sorry for the issues you experienced with our service and rooms. We will take your comments under consideration as we continually work to improve our guests’ experience. At the moment we can only apologize, but we hope that we can welcome you once again to show you our improvements. We are looking forward to welcome you again in order to convince you of our services.
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
05.11.19
60%
Deberían mejorar en ciertos aspectos de la limpieza. Las habitaciones nunca quedaban completamente limpias.
- Pulizia20 / 100
- Posizione100 / 100
- Rapporto qualità prezzo40 / 100
- Camera60 / 100
- Servizio80 / 100
Dear guest,
Thanks a lot for your feedback. We hope you overall enjoyed your stay with us. Although we apologize for the mentioned discomfort you had regarding the cleanliness in your room. We will certainly consult our colleagues in charge to make sure it doesn't happen again. We would be delighted to welcome you back soon and convince you of our high level standard.
Best regards,
Your Team of H-Hotels
Christiane Hoffmann – Online Reputation Manager
18.08.19
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