Valoraciones: H+ Hotel Zürich
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Valoraciones: H+ Hotel Zürich

No busque más - todas las valoraciones de un vistazo

Descubra qué piensan los huéspedes de nuestro hotel H+ Hotel Zürich. Aquí le presentamos un resumen de las valoraciones publicadas por clientes de hoteles en diversos portales.


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Vista general de las valoraciones: esto es lo que dicen nuestros huéspedes sobre el H+ Hotel Zürich

Valoración total de 1485 valoraciones

Nuestras últimas calificaciones:
1150 valoraciones, mostrar
266 valoraciones, mostrar
53 valoraciones, mostrar
13 valoraciones, mostrar
3 valoraciones, mostrar
Testimonios de los huéspedes:

Gran hotel" dijeron 572 invitados.

Habitaciones muy agradables“ dijeron 528 invitados.

Personal muy amable“ dijeron 574 invitados.

Muy buena ubicación“ dijeron 595 invitados.

Excelente desayuno“ dijeron 262 invitados.

Valoraciones detalladas

Total

Habitación

Ubicación

Limpieza

Servicio

Relación calidad/precio

Desayuno

Sala de Conferencias


40%

Por: T30.05.24

The experience was less than expected service was poor and the room had issues too.
  • Habitación
    20 / 100
  • Ubicación
    60 / 100
  • Limpieza
    60 / 100
  • Servicio
    20 / 100
  • Relación calidad/precio
    40 / 100
Dear guest, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

30.05.24


28%

Por: Luca29.04.24

Un disastro. Non tornerò più nella vostra catena di hotel. Nel caso fosse necessario, avrei anche le foto da inviarvi della camera.
  • Habitación
    20 / 100
  • Ubicación
    60 / 100
  • Limpieza
    20 / 100
  • Servicio
    20 / 100
  • Relación calidad/precio
    20 / 100
  • Wifi / WLAN
    20 / 100
Dear Luca, We value your feedback as it helps us to successfully implement our daily optimization processes. We very much regret that we did not meet your expectations for a relaxing stay in our H+ Hotel. Please apologize for the inconvenience you have experienced due to the circumstances described and rest assured that we will take your comments as an opportunity to consult with our management. The well-being of our guests is very important to us and we work every day to meet our standards. We therefore hope for another opportunity to offer you a better experience during a future visit and to convince you of the quality level of our hotel in every respect. Best regards, Your team from H-Hotels Sergej Rosenberg - Online Reputation Manager

29.04.24


26%

Por: anónimo19.10.23

Pessimo mai più
  • Habitación
    20 / 100
  • Ubicación
    20 / 100
  • Limpieza
    20 / 100
  • Servicio
    20 / 100
  • Desayuno
    60 / 100
  • Relación calidad/precio
    20 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

19.10.23


36%

Por: Marco a.15.10.23

Bad experience for the price, the staff also don’t help you in case of problem, I will not recommend the hotel for nothing
  • Habitación
    60 / 100
  • Ubicación
    60 / 100
  • Limpieza
    20 / 100
  • Servicio
    20 / 100
  • Relación calidad/precio
    20 / 100
Dear Mr. Alsua, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

15.10.23


40%

Por: Kate17.09.23

Very poor and bad quality for the money I paid never again
  • Habitación
    20 / 100
  • Ubicación
    80 / 100
  • Limpieza
    40 / 100
  • Servicio
    40 / 100
  • Desayuno
    20 / 100
  • Relación calidad/precio
    40 / 100
  • Wifi / WLAN
    80 / 100
Dear Kate, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

17.09.23


40%

Por: anónimo09.08.23

Would not recommend it
  • Habitación
    40 / 100
  • Ubicación
    60 / 100
  • Limpieza
    60 / 100
  • Servicio
    40 / 100
  • Desayuno
    20 / 100
  • Relación calidad/precio
    20 / 100
  • Wifi / WLAN
    40 / 100
Dear guest, Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay and would like to apologize regarding this experience. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

09.08.23


28%

Por: Amal a.11.07.23

للأسف سيئة ولن تتكرر
  • Habitación
    20 / 100
  • Ubicación
    20 / 100
  • Limpieza
    60 / 100
  • Servicio
    20 / 100
  • Relación calidad/precio
    20 / 100
  • Wifi / WLAN
    20 / 100
Dear Amal Alwabel, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from the H+ Hotel Zürich. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

11.07.23


32%

Por: Manuel R.05.07.23

Mal. Muy muy caro. Ningún servicio de habitación.
  • Habitación
    20 / 100
  • Ubicación
    60 / 100
  • Limpieza
    20 / 100
  • Servicio
    40 / 100
  • Wifi / WLAN
    60 / 100
  • Relación calidad/precio
    20 / 100
Dear Mr. Rivera, Thank you for your honest critics. We are very sorry that you got such a bad experience with our Housekeeping service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service. Sincerely, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

05.07.23


36%

Por: anónimo14.06.23

Der Tiere fois ici
  • Habitación
    20 / 100
  • Ubicación
    80 / 100
  • Limpieza
    20 / 100
  • Servicio
    40 / 100
  • Relación calidad/precio
    20 / 100
Dear guest, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

14.06.23


40%

Por: anónimo06.05.23

Terrible bed, unclean room and staff not helpful.
  • Habitación
    20 / 100
  • Ubicación
    80 / 100
  • Limpieza
    20 / 100
  • Servicio
    20 / 100
  • Desayuno
    80 / 100
  • Relación calidad/precio
    20 / 100
Dear guest, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

06.05.23


40%

Por: Rana20.10.22

By not miss-leading the guest and saying it is a 4 stars hotel were we have to come down to the reception to pick up essential things !!! Staff are very rude!!!
  • Habitación
    60 / 100
  • Ubicación
    20 / 100
  • Limpieza
    80 / 100
  • Servicio
    20 / 100
  • Relación calidad/precio
    20 / 100
Dear Rana, Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service. Sincerely, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

20.10.22


40%

Por: anónimo03.10.22

SECURITY ISSUE!! I was sleeping and Somebody broke into my room!! I was like WHO IS THAT and she immediately closed the door! this happened in my firs night at 7pm. After that i went to reception to report about it but they said it was housekeeper!!! WHAT? cleaning room at 7pm?????????? doesn't make sense! I was about to call the police and check out but couldn't find another hotel with cheap price so I decided to take the risk and stay with extra protection!
  • Habitación
    40 / 100
  • Ubicación
    40 / 100
  • Limpieza
    20 / 100
  • Servicio
    60 / 100
  • Relación calidad/precio
    40 / 100
Dear guest, Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay and would like to apologize regarding this experience. Of course, we want all our guests to feel safe and comfortable with us. Our housekeeping late service still had a few rooms to check and is unfortunately in your room because it was displayed as not occupied due to a system error. We would like to prove to you that you can feel completely comfortable and safe with us, and we hope to get the chance to welcome you back. Let us know if we can do anything for you. Greetings from Zürich. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

03.10.22


28%

Por: anónimo07.07.22

  • Habitación
    20 / 100
  • Ubicación
    20 / 100
  • Limpieza
    60 / 100
  • Servicio
    20 / 100
  • Relación calidad/precio
    20 / 100
Dear guest, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

07.07.22


Nuestro índice de satisfación
88%

Basado en 1485 valoraciones

Certificado por:
Customer Alliance
  • Servicio de valoración independiente
  • Valoraciones de huéspedes reales sin manipularlas

¿Que es Customer Alliance?

Customer Alliance ayuda de manera independiente a diferentes negocios a recolectar retroalimentación auténtica de sus clientes. Como resultado, este certificado de evaluaciones crea confianza entre el negocio y usted – el cliente del mismo.

¿Cómo funciona el proceso de retroalimentación?

Nuestro cuestionario se envía a todos los clientes. Lo cual asegura que cada una de las evaluaciones emitidas son opiniones reales de los mismos y no pueden ser manipuladas. Sólo los clientes que interactuaron con el negocio, pueden dejar una evaluación.

¿Qué es el índice de satisfacción?

El índice de satisfacción le ofrece un promedio de todas las evaluaciones en toda la retroalimentación. Es una indicación sobre que tan feliz esta la gente con el negocio. El mejor resultado será un 100%.

¿qué es esto?
Evaluación promedio
  • Customer Alliance88%
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