Recensione: H+ Hotel & SPA Engelberg
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H+ Hotel & SPA Engelberg
Valutazione complessiva di 1198 recensioni
Dichiarazioni degli ospiti:
"Ottimo hotel" hanno detto 320 ospiti.
"Molto bene personale" hanno detto 350 ospiti.
"Camere meravigliose" hanno detto 295 ospiti.
"Grande prezzo" hanno detto 275 ospiti.
"Eccellente posizione" hanno detto 377 ospiti.
37%
Very poor
- Camera20 / 100
- Posizione80 / 100
- Pulizia60 / 100
- Servizio20 / 100
- Colazione40 / 100
- Ristorante40 / 100
- Centro benessere20 / 100
- Wifi / WLAN80 / 100
- Prezzo20 / 100
Dear Guest,
Thank you for taking the time to share your experience with us.
We are very sorry to hear that your stay did not meet your expectations. We sincerely apologize for any inconvenience, especially regarding the temporary credit card reservation.
Please allow us to emphasize that the amount of CHF 300 was merely a reservation to secure your booking and not a charge. The credit card company will automatically authorize the credit card after your departure, but this may take a few business days depending on the bank. Should you nevertheless notice any discrepancies, please contact us directly so that we can immediately follow up and resolve any issues.
We also take your comments regarding the breakfast offerings, the wellness area, and the dining options very seriously and will forward them to the relevant departments. Thank you.
We are very sorry that you did not feel comfortable during your stay and hope you will give us the opportunity to impress you with our service on your next visit.
Sincerely,
Your H-Hotels Team
Sergej Rosenberg – Online Reputation Manager
23.05.25
32%
Negatief.
- Camera40 / 100
- Posizione20 / 100
- Pulizia60 / 100
- Servizio40 / 100
- Colazione40 / 100
- Ristorante20 / 100
- Bar20 / 100
- Prezzo20 / 100
- Wifi / WLAN60 / 100
Dear Mrs. Termeer,
Thank you for your recent stay with us at our hotel. We appreciate the time you have taken to review us. We would like to apologize for the encountered issue with the noise during your stay with us. We hope the get a second chance to provide you with a comfortable stay, so please do not hesitate to let us know when staying with us again. Best wishes!
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
03.08.24
36%
Per un 4 * ... rapporto qualità prezzo troppo caro.
Eravamo lì per il week-end del 1° agosto: nessuna bandiera, nessun riferimento !!!
- Camera20 / 100
- Posizione80 / 100
- Pulizia20 / 100
- Servizio40 / 100
- Prezzo20 / 100
- Wifi / WLAN80 / 100
Dear Ticico,
thank you for your feedback. It is a pity that we could not convince you of our hotel. We would like to prove to you that you can feel completely comfortable with us and hope for a second chance to be your host.
Best regards,
Your H-Hotels team
Sergei Rosenberg - Online Reputation Manager
05.08.23
Il nostro Indice di Customer Satisfaction
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- Recensioni di ospiti reali senza manipolazioni
Valutazione media