Recensione: H+ Hotel & SPA Engelberg
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Valutazione complessiva di 1315 recensioni
Dichiarazioni degli ospiti:
"Ottimo hotel" hanno detto 320 ospiti.
"Molto bene personale" hanno detto 350 ospiti.
"Camere meravigliose" hanno detto 295 ospiti.
"Grande prezzo" hanno detto 275 ospiti.
"Eccellente posizione" hanno detto 377 ospiti.
40%
Nous n avons pas apprécié cet hôtel vieillot année genre 1970! On devait faire 2 nuits nous sommes parti après une nuit
- Camera20 / 100
- Posizione40 / 100
- Pulizia60 / 100
- Servizio60 / 100
- Colazione40 / 100
- Ristorante60 / 100
- Centro benessere20 / 100
- Prezzo20 / 100
Dear guests,
Thank you for taking the time to share your impressions of your stay with us.
We are sorry to hear that our hotel did not meet your expectations and that you had to cut your stay short. We understand how important modern and attractive accommodations are for our guests' well-being.
We take your feedback regarding the condition of the room and the general atmosphere very seriously and use it to further improve our service. We hope you were still able to enjoy your stay with us.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
08.08.25
37%
Very poor
- Camera20 / 100
- Posizione80 / 100
- Pulizia60 / 100
- Servizio20 / 100
- Colazione40 / 100
- Ristorante40 / 100
- Centro benessere20 / 100
- Wifi / WLAN80 / 100
- Prezzo20 / 100
Dear Guest,
Thank you for taking the time to share your experience with us.
We are very sorry to hear that your stay did not meet your expectations. We sincerely apologize for any inconvenience, especially regarding the temporary credit card reservation.
Please allow us to emphasize that the amount of CHF 300 was merely a reservation to secure your booking and not a charge. The credit card company will automatically authorize the credit card after your departure, but this may take a few business days depending on the bank. Should you nevertheless notice any discrepancies, please contact us directly so that we can immediately follow up and resolve any issues.
We also take your comments regarding the breakfast offerings, the wellness area, and the dining options very seriously and will forward them to the relevant departments. Thank you.
We are very sorry that you did not feel comfortable during your stay and hope you will give us the opportunity to impress you with our service on your next visit.
Sincerely,
Your H-Hotels Team
Sergej Rosenberg – Online Reputation Manager
23.05.25
32%
Negatief.
- Camera40 / 100
- Posizione20 / 100
- Pulizia60 / 100
- Servizio40 / 100
- Colazione40 / 100
- Ristorante20 / 100
- Bar20 / 100
- Prezzo20 / 100
- Wifi / WLAN60 / 100
Dear Mrs. Termeer,
Thank you for your recent stay with us at our hotel. We appreciate the time you have taken to review us. We would like to apologize for the encountered issue with the noise during your stay with us. We hope the get a second chance to provide you with a comfortable stay, so please do not hesitate to let us know when staying with us again. Best wishes!
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
03.08.24
Il nostro Indice di Customer Satisfaction
Certificato da
- Servizio di valutazione indipendente
- Recensioni di ospiti reali senza manipolazioni
Valutazione media