Valutazione dell'hotel:
HYPERION Hotel Salzburg
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' HYPERION Hotel Salzburg
Valutazione complessiva di 1499 recensioni
Dichiarazioni degli ospiti:
"Hotel molto bello" hanno detto 753 ospiti
"Camere molto moderne" hanno detto 750 ospiti
"Posizione top" hanno detto 451 ospiti
"Personale molto cordiale" hanno detto 725 ospiti
"Colazione fantastica" hanno detto 263 ospiti
86%
- Camera80 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione60 / 100
- Rapporto qualità prezzo80 / 100
- Prima colazione100 / 100
- Wifi / WLAN100 / 100
Lieber Claus,
vielen Dank für Ihr super Feedback. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns im Hyperion Hotel genossen und sich bei uns rundum wohlgefühlt haben. Wir hoffen, Sie hatten eine angenehme Heimreise und kommen uns wieder einmal in Salzburg besuchen. Wir freuen uns schon auf Sie!
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
22.08.23
72%
Air conditioning didn't work, couldn't sleep as room too hot, despite getting an additional fan from staff
- Camera40 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Posizione80 / 100
- Rapporto qualità prezzo60 / 100
- Wifi / WLAN100 / 100
Dear David,
Thanks for your review. Nice that we could be your host in our Hyperion Hotel. We apologize for the technical defects in your room with the air condition and will forward them to our technical department for immediate rectification. However, we are still able to expand and therefore thank you for your rating. We look forward to seeing you again in beautiful Salzburg and send best regards,
Your H-Hotels team,
Stefanie Bergforth - Online Reputation Manager
22.08.23
100%
Great experience and service
Thanks for the reception employees bushra and crist for the great hospitality
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Rapporto qualità prezzo100 / 100
- Prima colazione100 / 100
- Wifi / WLAN100 / 100
Dear Ibrahim,
Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
22.08.23
52%
When we arrived we told to park our car outside the hotel
The car attended asked for the keys and said he would park it inside
It was left out all night and the hotel tried to bill us for parking
- Camera100 / 100
- Pulizia60 / 100
- Servizio20 / 100
- Posizione60 / 100
- Rapporto qualità prezzo20 / 100
Dear Sean,
It is a pity that our Hyperion Hotel did not meet all your expectations. We are sorry for the inconvenience with parking. We would like to apologize for this. We will be in touch with the hotel and staff so we can find out exactly what happened and how we will handle this in the future. We hope you still had a great time in Salzburg. Best regards
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
22.08.23
93%
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Rapporto qualità prezzo80 / 100
- Prima colazione80 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Many thanks for your wonderful review, which made the entire team very happy. It's great that we were able to convince you of our Hyperion Hotel and that we hope to continue to convince you in Salzburg in the future. We wish you all the best until then.
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
22.08.23
100%
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Rapporto qualità prezzo100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
the best praise for us is your satisfaction. Thank you for your extremely good rating of our Hyperion Hotel in Salzburg. Hopefully we can welcome you again soon in beautiful Salzburg.
Many warm regards,
Your H-Hotels team,
Stefanie Bergforth - Online Reputation Manager
22.08.23
46%
Non ci è piaciuto e non ci torneremo
- Camera40 / 100
- Pulizia60 / 100
- Servizio40 / 100
- Posizione80 / 100
- Rapporto qualità prezzo40 / 100
- Prima colazione20 / 100
- Wifi / WLAN60 / 100
Dear Francesco,
thank you very much for taking the time to rate our hotel. We are sorry to read that we were unable to convince and inspire you in several areas. Please be assured that we want to give each of our guests a pleasant stay. We are therefore very interested in your impressions and experiences and would like to take this opportunity to apologize for the inconvenience. Of course we hope that one day we will be able to convince you of our Hyperion Hotel and our standards. Until then, we wish you all the best and a good time. Best regards,
Your H-Hotels team
Stefanie Bergforth – Online Reputation Manager
21.08.23
73%
The AC did not work, which was the main issue. It was so hot in the room. Like 30C! After telling the reception desk about the issue, nothing happened. One problem is their window sensor that falsely detects the window as open. The second one is the AC is not powerful enough - they should get a refund and put in a proper actual AC. The third issue is the control of the AC is confusing and not intuitive - who bought this garbage? Based on the AC control it is impossible to know whether the AC is activated or not, what the room temperature is, etc.
- Camera20 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Posizione80 / 100
- Rapporto qualità prezzo60 / 100
- Prima colazione100 / 100
- Wifi / WLAN80 / 100
Dear Guest,
It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback. We apologize for the technical defects on the air condition in your room and will forward them to our technical department for immediate rectification. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then.
With kind regards,
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
21.08.23
84%
Good
- Camera100 / 100
- Pulizia100 / 100
- Servizio60 / 100
- Posizione100 / 100
- Rapporto qualità prezzo60 / 100
- Wifi / WLAN100 / 100
Dear Sunil,
Thanks for your review. Nice that we could be your host in our Hyperion Hotel. We hope you had a pleasant stay. We look forward to seeing you again in beautiful Salzburg so that we can fully convince you of us.
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
20.08.23
93%
- Camera100 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Posizione100 / 100
- Rapporto qualità prezzo80 / 100
- Prima colazione100 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thank you for your positive review that you have written for our Hyperion Hotel. We are pleased that you had a nice and pleasant time with us and hope to welcome you again soon in beautiful Salzburg.
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
20.08.23
96%
absolut tolles Hotel, freundliches Hotel, kommen gerne wieder!
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Rapporto qualità prezzo100 / 100
- Prima colazione80 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
das gesamte Team sagt „Dankeschön“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hyperion Hotel so klasse bewertet haben. Wir freuen uns, dass auch dieser Aufenthalt mit so vielen tollen Eindrücken verbunden war, dass wir uns schon heute darauf freuen, Sie erneut von unserem Service begeistern zu dürfen. Dass Sie uns erneut besuchen würden, ist das schönste Lob, dass Sie aussprechen können und wir sind sehr stolz und dankbar für Ihre lobenden Worte. Bis ganz bald im schönen Salzburg.
Herzliche Grüße,
Ihr Team von den H-Hotels,
Stefanie Bergforth – Online Reputation Manager
19.08.23
84%
It was ok but room was not very large and 5 stars means a pool in Germany, Canada, Switzerland, America so confusing when none there. Computers didn't work at check-in which was annoying and one small elevator is not sufficient for the number of rooms.
- Camera60 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Rapporto qualità prezzo60 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thank you for taking the time to write a review. We are very sorry that your stay was not perfect in all areas. We will continue to work on this so that you are completely satisfied next time and keep us in positive memory.
Warm regards from Salzburg,
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
18.08.23
100%
Marvellous 7 nights
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Rapporto qualità prezzo100 / 100
- Wifi / WLAN100 / 100
Dear Ahmed,
Many thanks for your wonderful review, which made the entire team very happy. It's great that we were able to convince you of our Hyperion Hotel and that we hope to continue to convince you in Salzburg in the future. We wish you all the best until then.
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
18.08.23
96%
بصراحة الفندق رائع وهادئ جداً جذاً انصح به وبشدة وسأعيد التجربة مرة اخرى ان شاءالله
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Rapporto qualità prezzo80 / 100
- Prima colazione100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us at the Hyperion Hotel and that you felt completely comfortable with us. We hope you had a pleasant journey home and will visit us again in Salzburg. We are looking forward to seeing you!
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
17.08.23
100%
It was superb, especially the reception staff!
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Rapporto qualità prezzo100 / 100
- Prima colazione100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us at the Hyperion Hotel and that you felt completely comfortable with us. We hope you had a pleasant journey home and will visit us again in Salzburg. We are looking forward to seeing you!
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
17.08.23
100%
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Rapporto qualità prezzo100 / 100
- Prima colazione100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us at the Hyperion Hotel and that you felt completely comfortable with us. We hope you had a pleasant journey home and will visit us again in Salzburg. We are looking forward to seeing you!
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
17.08.23
100%
I loved my stay at your Hotel.It has an old world charm,which sets the 'stage' for what to expect of the rest of Salzburg..Elegant/classy,clean .Just a treat..
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Rapporto qualità prezzo100 / 100
- Prima colazione100 / 100
- Wifi / WLAN100 / 100
Dear guest,
thank you very much for your great feedback. We are very pleased that you enjoyed your first stay with us at the Hyperion Hotel and that you felt completely comfortable with us. We hope you had a pleasant trip and will visit us many more times in Salzburg. We are looking forward to seeing you!
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
16.08.23
96%
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Rapporto qualità prezzo80 / 100
- Wifi / WLAN80 / 100
Dear guest,
thank you very much for your great feedback. We are very pleased that you enjoyed your first stay with us at the Hyperion Hotel and that you felt completely comfortable with us. We hope you had a pleasant trip and will visit us many more times in Salzburg. We are looking forward to seeing you!
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
16.08.23
90%
sehr junges und engagiertes Team, sehr freundlich und hilfreich. Gratulation!
Leider wurde beim Frühstück an frischem Obst, Säften und Kaffee gespart. Das ist in diesem Preissegment der falsche Ort zu sparen. Hier geht es um höchstens 2 %.
Ich habe die Züre im Badezimmer sehr vermisst, ebenso das Waschbecken auf der Toilette.
Das ist gar nicht angenehm.
- Camera80 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Rapporto qualità prezzo80 / 100
- Prima colazione80 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
vielen Dank für Ihr super Feedback. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns im Hyperion Hotel genossen und sich bei uns wohlgefühlt haben. Wir nehmen Ihre Anregungen ernst und werden diese im Team besprechen. Wir hoffen, Sie hatten eine angenehme Heimreise und kommen uns wieder einmal in Salzburg besuchen. Wir freuen uns schon auf Sie!
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
16.08.23
23%
Das Preis-Leistungsverhältnis passt ganz und gar nicht: Reinigung Zimmer ungenügend (keine Bodenreinigung, WC nicht sauber etc.). Das Personal war nicht gut geschult. Grundsätzlich sind unsere Erwartung nicht erfüllt worden. Andere 5-Sterne-Hotels sind deutlich besser aufgestellt.
- Camera20 / 100
- Pulizia20 / 100
- Servizio20 / 100
- Posizione40 / 100
- Rapporto qualità prezzo20 / 100
- Prima colazione20 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
wir bedauern es sehr zu lesen, dass Ihre Wünsche und Erwartungen nicht erfüllt wurden - dafür möchten wir uns ganz herzlich entschuldigen. Wir hoffen allerdings, dass Sie uns bei Ihrem nächsten Aufenthalt in Salzburg eine weitere Chance geben, Sie von unserem Service zu überzeugen, denn Ihre Beobachtungen entsprechen in keinster Weise unserem Anspruch. Wir werden unsere Abläufe intern prüfen und versuchen diese zu verbessern. Wir werden uns auch mit dem Personal hinsetzen und dieses erneut schulen. Bis dahin wünschen wir Ihnen alles Gute und eine schöne Zeit.
Ihr Team von den H-Hotels
Stefanie Bergforth – Online Reputation Manager
16.08.23
Il nostro Indice di Customer Satisfaction
95%
Sulla base di 1499 valutazioni
Certificato da:
- Servizio di valutazione indipendente
- Recensioni di ospiti reali senza manipolazioni
Valutazione media