Hotelbewertung: H2 Hotel Mainz

The check in experience was not the most pleasant. When we arrived, there was not anyone at the front desk and eventually someone around the corner near the restaurant saw us and told us they would “be there in a minute”. Once we were checked in and requested our luggage, which was in a locked room behind the front desk, the staff made us wait until they checked in a 2nd couple who was waiting after us, before giving us our luggage. When we asked if there was a place to fill our water bottles, the staff member at check in told us the water was not good to drink from the faucet, and that we would need to purchase bottled water. We have frequently visited Germany, and have found the tap water to be excellent in all the municipalities in general. After researching the tap water available at the H2 location, we found that it was in fact safe to drink, and good. She also did not inform us that breakfast was complimentary while we were staying there. The next morning, when we purchased a couple of cups of coffee, the kitchen staff who accepted our payment then asked us if we were guests of the hotel. When we responded that we were, she told us we should not be charged or have to pay for our coffee. She then asked us “were you not told that your breakfast and beverages, juice, coffee, tea are provided each morning?” When we responded that we had not been informed, she immediately had her supervisor come and refund us for the coffee we had already paid for. We did not expect her to do that and she had gone over and beyond to make us feel welcomed and well taken care of when we had not requested or inquired about any of this. She took the initiative to communicate and take care of us. The front desk staff that morning was also very kind and helpful. We had inquired about taking a bus, and she not only told us the proper bus number that we would need, but she took the time to write it down along with arrows showing the directions of where we need to walk to catch the bus. She also went over and beyond what we could have anticipated. Both of these staff members continued to greet us, ask us how our day was, if we found the bus OK, and were genuinely friendly and kind. Also, the gentleman working in the kitchen the evening we arrived was most helpful and friendly too. We did not require housekeeping during the two nights we were staying at H2, but the 2nd day we were there, we saw the housekeeper in the hall and requested one item. She was very kind, helpful and insisted that we take two rather than just one of the items we requested. All of the staff with the exception of the front desk person at the time of check in, were outstanding. We were very grateful for the way they assisted us, with kindness and friendliness. Something that we never take for granted and very much appreciate!

Super nettes Personal , Top Küche, To Zimmer...komme sehr gerne

Overall good but it would have been nice to informed about the closure of the road in front of the hotel when booking and a bit quicker internet connection.

Sehr gut und nettes Personal

Ein sehr gepflegtes und gut eingerichtetes Hotel. Wünsche werden erfüllt und man ist um das Wohlergehen des Gäste immer bemüht.

insgesamt sehr guter Eindruck

Super. Propre, confortable et calme Environnement et emplacement parfait Petit dejeuner parfait

freundliches hilfsbereites Personal, alles sehr sauber und übersichtlich

Sehr engagiertes Personal. Allerdings hatten wir ein Zimmer, das sehr dunkel war, Fenster konnte nur gekippt werden, Lüftung ging nicht. Bad war behindertengerecht ohne eine Einschränkung unsererseits. Wir hatten nicht das Gefühl, dass das Hotel ausgelastet ist, ein anderes Zimmer wäre schöner gewesen

Sehr gepflegt und modern. Frühstück top!

Modern, schönes Ambiente , gutes Frühstück, top Lage

Sehr modern, alles durchdacht, freundliches Personal. Bis auf zu wenig Parkplätze in der Tiefgarage haben wir nichts auszusetzen!

War sehr zufrieden. Angenehmer Aufenthalt

Der Aufenthalt im Hotel H2 hat uns gut gefallen. Die Befienung an der Rezeption und im Restaurant war sehr freundlich und das Morgenessen gut.

Die Mitarbeitenden, egal ob im Service, an der Rezeption oder abends im Küchendienst sind der Hammer. Behandelt sie immer gut, bezahlt sie gut und schätzt sie wert, sonst weiß ich, wo ich tolle Mitarbeitende zum abwerben finde.

Sehr gut wir kommen gerne wieder!

Dfffgtgttttttttrrrrtf

Schönes Hotel, ich hatte ein Zimmer mit tollem Ausblick aufs Wasser, es war schön!

Modernes neues hippes Hotel. Saubere Zimmer, netter Empfang an der Rezeption, günstige Tarife. Frühstück hat meine Erwartungen bei diesem Preis absolut übertroffen. Auf jeden Fall wieder wenn ich mal wieder in Mainz bin.

Sehr positiv überrascht