Recensione: H4 Hotel Berlin Alexanderplatz
Scoprite quello che pensano gli ospiti del nostro H4 Hotel Berlin Alexanderplatz.
Prenotate direttamente al miglior prezzo garantito e approfittate di vantaggi esclusivi.
Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H4 Hotel Berlin Alexanderplatz
Valutazione complessiva di 2452 recensioni
Dichiarazioni degli ospiti:
„Molto bene prezzo” hanno detto 937 ospiti
„Posizione ottimale” hanno detto 1097 ospiti
„Camere molto accoglienti” hanno detto 1010 ospiti
„Personale molto competente” hanno detto 1051 ospiti
„Colazione favolosa” hanno detto 656 ospiti
62%
- Camera80 / 100
- Posizione60 / 100
- Colazione40 / 100
- Ristorante60 / 100
- Prezzo40 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Wifi / WLAN80 / 100
Dear guest,
We appreciate your efforts to review your recent stay experiences at our hotel but at the same time we deeply regret that our conveniences and service features didn't fully meet your prospects. Please accept our sincere apologies for mentioned trouble and rest assured that we will discuss it with our responsible colleagues. You are right, the rate increase was due to the famous Berlin Marathon which was taking place last weekend and actually it was the case in all hotels. The well-being of our guests is our top priority and we work hard every day to satisfy their expectations. Therefore we hope to meet again and prove it to you as well.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
28.09.23
76%
- Camera60 / 100
- Posizione100 / 100
- Centro conferenze80 / 100
- Prezzo60 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
vielen Dank für Ihren Aufenthalt in unserem H4 Hotel. Wir sind froh, dass Sie sich bei uns wohl fühlten und überwiegend positive Eindrücke mit nach Hause nahmen. Schon heute hoffen wir auf ein baldiges Wiedersehen, wo wir Sie dann vollständig für unser komfortables Haus gewinnen möchten.
Herzliche Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
27.09.23
63%
No volvería
- Camera40 / 100
- Posizione100 / 100
- Colazione100 / 100
- Prezzo40 / 100
- Pulizia60 / 100
- Servizio40 / 100
- Wifi / WLAN20 / 100
Dear Alejandra,
Thank you for taking the time to review your recent stay experiences at our H4 Hotel. We deeply regret your uncomely impressions especially regarding our cleaning service and we kindly ask you to accept our apologies for the lack of tidiness in your room which in fact is very unusual. Please rest assured that concerning to your meaningful notes we will hold an appropriate consultation with our housekeeping team to improve their attention and efforts. Hopefully you will give us another opportunity to change your point of view and convince you of our excellent hospitality in every way.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
25.09.23
76%
- Camera60 / 100
- Posizione80 / 100
- Colazione80 / 100
- Prezzo60 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Wifi / WLAN60 / 100
Dear guest,
We are thankful for your good rating and glad to know that you overall enjoyed a pleasant time at our hotel. Hopefully we can welcome you back again someday to fully convince you of our excellent service and warm hospitality.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
22.09.23
77%
Prima
- Camera80 / 100
- Posizione80 / 100
- Colazione80 / 100
- Bar40 / 100
- Prezzo80 / 100
- Pulizia80 / 100
- Servizio100 / 100
- Wifi / WLAN40 / 100
Dear guest,
Thank you for your recent stay and for sharing your online review. Even though to our regrets not everything was to your satisfaction we are still glad to have enabled your abidance overall enjoyable. Please come back again someday for a more delightful time.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
22.09.23
68%
Ok!
- Camera80 / 100
- Posizione80 / 100
- Colazione80 / 100
- Bar80 / 100
- Prezzo60 / 100
- Pulizia20 / 100
- Servizio80 / 100
- Wifi / WLAN80 / 100
Lieber Oliver,
danke für die Bewertung Ihres Aufenthaltes in unserem Hause. Schade, dass wir bei Ihnen den gewünschten Wohlfühleffekt nicht in jeglicher Hinsicht erzielen konnten. Für die Unachtsamkeit unseres Teams vom Housekeeping möchten wir uns aufrichtig entschuldigen und werden die Kopfkissen in Ihrem Zimmer umgehend austauschen. Bitte seien Sie versichert, dass so etwas ganz gewiss nicht unser herkömmliches Qualitätslevel oder Anspruch an uns selbst widerspiegelt. Ihre Enttäuschung können wir absolut nachvollziehen und um sicherzustellen, dass so etwas nicht noch einmal passiert, werden wir bezüglich Ihrer Anmerkungen umgehend mit unserer leitenden Hausdame Rücksprache halten. Gern möchten wir Ihne zudem mitteilen, dass Sie Slippers auf Wunsch von unseren Kollegen an der Rezeption erhalten. Hoffentlich bekommen wir von Ihnen noch eine weitere Gelegenheit, Ihre Eindrücke, während eines zukünftigen Besuches, zu verbessern. Bis dahin verbleiben wir mit freundlichen Grüßen aus Berlin,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
20.09.23
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