Recensione: H4 Hotel Berlin Alexanderplatz
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Valutazione complessiva di 2768 recensioni
Dichiarazioni degli ospiti:
„Molto bene prezzo” hanno detto 937 ospiti
„Posizione ottimale” hanno detto 1097 ospiti
„Camere molto accoglienti” hanno detto 1010 ospiti
„Personale molto competente” hanno detto 1051 ospiti
„Colazione favolosa” hanno detto 656 ospiti
66%
Ok
- Camera80 / 100
- Posizione80 / 100
- Pulizia40 / 100
- Servizio80 / 100
- Prima colazione60 / 100
- Rapporto qualità prezzo60 / 100
Dear Lana,
Thank you for taking the time to review your recent stay at our H4 Hotel. We are very sorry that we couldnt convince you of our usual great service features and we deeply regret that your impressions were clouded especially by the lack of tidiness in your room. The satisfaction of our guests is our highest priority and we work hard every day to meet our quality level. Please rest assured that your opposite experiences aren't part of our usual standard and won't be tolerated as well. Therefore we will hold an appropriate consultation with our housekeeping team to improve their attention and to make sure faultlessly cleanliness is given at all times. Hopefully you will give us another opportunity to be your host as we would like to convince you of our common excellent hospitality in every way.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
06.07.22
73%
- Camera80 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Servizio60 / 100
- Prima colazione80 / 100
- Rapporto qualità prezzo60 / 100
Dear Petter,
Thank you for your time to rate on your recent stay with us. Although to our delight your positive impressions prevailed we must realize that unfortunately not everything met your expectations. For our understanding we would have liked to know how we can enhance our service features and amenities in your opinion to make your future visit more comfortable. Hopefully you will give us another opportunity to improve your point of view and convince you of our quality level in every way during a future visit.
Kind regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
05.07.22
80%
- Camera80 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Servizio80 / 100
- Rapporto qualità prezzo80 / 100
Dear guest,
Thank you for your review. Regarding to your given 80% we are glad that you enjoyed your stay with us overall although mentioned inconveniences clouded your impressions. Please accept our apologies for the inattentive service of our housekeeping team and rest assured that specified issues really arent a usual case. Your meaningful feedback will therefore be discussed to avoid further occurrences. Hopefully we can welcome you back again someday and fully convince you of our general excellent hospitality.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
02.07.22
62%
Eher heruntergekommen
- Camera40 / 100
- Posizione60 / 100
- Pulizia40 / 100
- Servizio80 / 100
- Prima colazione80 / 100
- Centro conferenze80 / 100
- Rapporto qualità prezzo60 / 100
Lieber Gast,
danke, dass Sie bei uns waren und eine Bewertung Ihrer Erfahrungen abgaben. Die Meinung unserer Gäste ist uns sehr wichtig, denn sie bildet die Grundlage für interne Verbesserungsprozesse. Mit großem Bedauern müssen wir feststellen, dass wir Ihre Erwartungen an unser Reinigungsteam nicht erfüllen konnten, was uns ebenso enttäuscht wie Sie, denn mangelnde Sauberkeit dies ist in unserem Hause gewiss nicht üblich. Für die Ihnen entstandenen Unannehmlichkeiten entschuldigen wir uns in aller Form und werden bezüglich Ihrer Anmerkungen mit unserer leitenden Hausdame Rücksprache halten. Wir legen großen Wert darauf, dass sich unsere Gäste wohl fühlen und werden Ihr Feedback zum Anlass nehmen, die Leistungen unserer Kollegen vom Housekeeping weiter zu steigern. Hoffentlich bekommen wir von Ihnen noch eine zweite Chance, ihnen genau dies zu beweisen.
Beste Grüße,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
02.07.22
80%
- Camera80 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Servizio80 / 100
- Rapporto qualità prezzo80 / 100
Liebe Julia,
wir danken Ihnen, uns hinsichtlich Ihrer Aufenthaltserfahrungen mit guten 80% bewertet zu haben und freuen uns, dass Sie eine insgesamt erholsame Zeit in unserem Hause verbrachten. Für die vergessene Tüte in Ihrem Zimmer möchten wir uns hingegen in aller Form entschuldigen. So etwas darf einfach nicht passieren und wir werden Ihre Anmerkung hierzu umgehend an unsere Hausdame weiterleiten. Gern möchten wir Ihre Eindrücke noch verbessern und hoffen auf eine weitere Gelegenheit, eines Tages erneut Ihr Gastgeber in Berlin sein zu dürfen.
Herzliche Grüße,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
28.06.22
70%
- Camera80 / 100
- Posizione40 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Centro conferenze60 / 100
- Rapporto qualità prezzo40 / 100
Lieber Gast,
danke für Ihren Aufenthalt in unserem Hause und für Ihre Zeit, diesen, entsprechend Ihrer Erfahrungen, bewertet zu haben. Bezugnehmend auf Ihre vergebenen 70% sind wir froh, dass es Ihnen insgesamt bei uns gefallen hat, auch wenn wir den gewünschten Wohlfühlfaktor bei Ihnen bedauerlicherweise nicht in vollem Umfang erreichen konnten. Schade, dass die Baustelle am Alexanderplatz, welche sich etwa 5 Gehminuten von unserem Hause entfernt befindet, Ihren Gesamteindruck so sehr trübte. Für die Ihnen entstandenen Unannehmlichkeiten bitten wir um Verzeihung und nehmen uns Ihre Anmerkungen zu unserer Executive Lounge zu Herzen. Wir hoffen auf eine weitere Möglichkeit Ihr Gastgeber zu sein, um Sie, wie die meisten unserer Gäste, vom gehobenen Standard unseres H4 Hotels in allen Bereichen zu überzeugen.
Beste Grüße,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
22.06.22
73%
- Camera60 / 100
- Posizione60 / 100
- Pulizia60 / 100
- Servizio100 / 100
- Prima colazione100 / 100
- Rapporto qualità prezzo60 / 100
Lieber Gast,
danke für Ihre Mühe, Ihren Aufenthalt in unserem Hotel bewertet zu haben. Hinsichtlich Ihrer vergebenen 73% sind wir froh, dass Ihre positiven Eindrücke überwogen. Wir bedauern jedoch, Sie nicht vollständig vom Komfort unseres Hauses überzeugt zu haben. Gern hätten wir gewusst, was genau Ihren Gesamteindruck trübte und in welchen Bereichen wir uns Ihrer Meinung nach verbessern können. Wir hoffen auf eine weitere Gelegenheit, eines Tages Ihr Gastgeber zu sein, damit wir Sie von unserem Qualitätsniveau in allen Bereichen überzeugen können.
Beste Grüße aus Berlin,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
22.06.22
76%
Very good, overpriced as a luxury hotel and its a 4 star
- Camera60 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Rapporto qualità prezzo40 / 100
Dear Mario,
We appreciate your feedback which confirms your mostly positive impressions and overall pleasant stay with us although we are sorry that our price-performance ratio didn't fully meet your expectations. Please be informed that in-house we work with a dynamic pricing system, whereby the rates are based on the current booking situation, as well as utilization and any events in Berlin. Thus, the room rates vary daily and a convenient booking is possible most time of the year. We kindly ask for your understanding in this regard and hope for another opportunity to change your point of view during your future stay.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
22.06.22
65%
- Camera60 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Prima colazione40 / 100
- Centro conferenze60 / 100
- Rapporto qualità prezzo60 / 100
Dear Louis,
Thank you for staying at our hotel and for taking the time to bring your review to our attention. We are glad that you at least overall had a pleasant abidance with us even though not everything met your expectations which we deeply regret. In order to find solutions for improvements we would have liked to know more detailed how we can enhance selection and quality of our breakfast in your opinion to make it more enjoyable. Furthermorewe are sorry for the mentioned technical issues in your room which will be checked by our maintenance team immediately. Next time please just inform us about any kind of defect already on site and we will do our very best to fix it right away or otherwise change your room. During your next visit we would like to improve your impressions and enable a more enjoyable abidance for you.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
22.06.22
80%
Sehr freundliches Personal, auf Nachfrage wurde auch sofort der Weißwein in der Lounge aufgefüllt.
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Rapporto qualità prezzo80 / 100
Lieber Gast,
Ihre gute Bewertung und das freundliche Feedback zum Aufenthalt in unserem Hause schätzen wir sehr. Schön, dass es Ihnen bei uns gefallen hat und wir mit unserem freundlichen Team punkten konnten. Ihre Hinweise zu unserer Executive Lounge nehmen wir uns dankend zu Herzen und entschuldigen uns für das Fehlen der Softgetränke. Wir würden uns freuen, eines Tages erneut Ihr Gastgeber zu sein, um Ihre Eindrücke weiter zu verbessern.
Beste Grüße,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
21.06.22
80%
gut
- Camera80 / 100
- Posizione80 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Rapporto qualità prezzo60 / 100
Lieber Gast,
herzlichen Dank, dass Sie sich Zeit genommen haben, eine freundliche Bewertung zu Ihrem angenehmen Aufenthaltes in unserem Hause abzugeben. Wir finden es toll, dass wir Sie mit hohem modernem Komfort, sowie gastorientiertem Service gewinnen konnten. Bitte fragen Sie uns das nächste Mal einfach nach einem Bademantel. Gern bringen wir Ihnen diesen auf Wunsch auf Ihr Zimmer. Berlin ist immer eine Reise wert und wir freuen uns darauf, Ihren nächsten Besuch bei uns noch erholsam werden zu lassen.
Beste Grüße,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
21.06.22
73%
- Camera60 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Prima colazione80 / 100
- Rapporto qualità prezzo60 / 100
Dear guest,
Thank you for your recent stay at our hotel and for your review. Regarding to your 73% rating we are glad that you overall had a pleasant time with us even though the air con in your room didn't seem to have worked properly which we deeply regret. Please rest assured that we will get our maintenance team to check on it as it should function faultlessly in each room. You also have the possibility to change your room in any case of any displeasure. We would be happy to welcome you back again someday for an even more enjoyable abidance.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
21.06.22
80%
- Camera80 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Servizio60 / 100
- Prima colazione100 / 100
- Centro conferenze80 / 100
- Rapporto qualità prezzo80 / 100
Dear guest,
Thank you for choosing our modern hotel for your recent abidance in Berlin and for posting a kind review. We are glad that you overall enjoyed your time with us and appreciated our conveniences. Although we would like to apologize for the lack of tidiness in your room as it is not usual and won't be tolerated. We assure you to discuss the matter with our cleaning team to improve their efforts and attention. Hopefully you will visit us again someday as would like to fully convince you of our general great hospitality in every aspect.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
20.06.22
80%
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio100 / 100
- Prima colazione80 / 100
- Ristorante80 / 100
- Bar40 / 100
- Centro conferenze100 / 100
- Rapporto qualità prezzo80 / 100
Dear guest,
Many thanks for your good 80% rating and kind feedback, reflecting the predominantly positive experiences of your stay at our H4 Hotel. Please be aware that since the hotel bar is closed during the summer our beautiful restaurant with direct acces to the lovely terrace not only serves a great selection of delicious dishes but also offers a nice range of lovely drinks. Just like our bar it is open until late and we look forward to enable your future visit even more enjoyable.
Best regards,
Your H-Hotels team //
Linda Prutz - Online Reputation Manager
20.06.22
76%
Gute und zentrale Lage.
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Bar80 / 100
- Rapporto qualità prezzo60 / 100
Lieber Gast,
für die gute Bewertung Ihres Aufenthaltes in unserem Hause möchten wir Ihnen danken. Schön, dass Sie sich bei uns wohl gefühlt haben und unser zentraler Standort für Sie ein perfekter Ausgangspunkt war, um Berlin zu erkunden. Gern heißen wir Sie zukünftig erneut bei uns willkommen und freuen uns schon heute auf ein Wiedersehen.
Beste Grüße,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
20.06.22
74%
- Camera60 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Prima colazione80 / 100
- Centro conferenze80 / 100
- Rapporto qualità prezzo60 / 100
Dear Sergio,
Thank you for rating on your recent stay at our H4 Hotel. We are glad that most of our conveniences met your expectations and made your abidance overall enjoyable. It is our objective though to please our guests prospects to the fullest and we are sorry not to have managed to reach yours in every aspect. Therefore we hope for another opportunity to be your host and improve your impressions.
Sincerely,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
19.06.22
77%
it was generally a good experience, too small room, a pity that there was no desk and far too little space to store your things; had a very good breakfast; temperature was good, little trouble with noise, generally friendly staff
- Camera60 / 100
- Posizione60 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Prima colazione100 / 100
- Centro conferenze100 / 100
- Rapporto qualità prezzo80 / 100
Dear guest,
Thanks for giving your recent stay at our hotel a good rating. We are glad that you enjoyed a pleasant abidance associated with overall positive impressions even though sadly the size of your room wasnt to your full satisfaction. For your future visit we would like to recommend our beautiful and spacious suites for even more comfort. Hopefully we can welcome you back again someday and improve your impressions.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
18.06.22
80%
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Rapporto qualità prezzo80 / 100
Dear guest,
Thanks a lot for choosing our modern city hotel for your recent trip to Berlin. We are grateful for your good rating and glad that you overall enjoyed a pleasant stay with us. Next time we would like to fully convince you of our quality level and hope to meet again someday.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
18.06.22
80%
The Hair dryer kept stopping the like that it got too hot - took forever to do hair. Breakfast was excellent and the conference facilities were quite good.
- Camera60 / 100
- Posizione60 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Prima colazione100 / 100
- Bar80 / 100
- Centro conferenze80 / 100
- Rapporto qualità prezzo80 / 100
Dear guest,
Thank you for giving your recent stay at our modern hotel a kind review. We are glad that you had a pleasant time with us and especially liked our tasty breakfast. On the other hand we would like to apologize for the hair dryer in your room that didn't work properly. As a matter of course we have already sent our maintenance team to replace it. and hopefully we will meet again someday for an even more enjoyable abidance.
Best wishes,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
18.06.22
71%
- Camera60 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio40 / 100
- Bar80 / 100
- Centro conferenze80 / 100
- Rapporto qualità prezzo60 / 100
Dear Michele,
We appreciate your feedback as it helps us to continuously improve ourselves. Good to know that your stay with us was pleasant although to our regrets not all of our colleagues met your idea of friendly and guest oriented service features. Please accept our apologies for your uncomely impressions and rest assured that bearish or harshly behavior is very unusual as our entire team generally is very popular with our guests. To make sure it stays that way we will forward your review to our staff for their consideration. Hopefully you will give us another opportunity to prove our common warm hospitality during a future visit.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
18.06.22
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