Valoración del hotel:
HYPERION Hotel Basel

Lieber Gast, danke für Ihre Bewertung und Ihre ehrlichen Worte zu Ihrem Aufenthalt in Basel. Das Thema Sauberkeit ist natürlich ganz besonders wichtig, deshalb kann ich Ihren Ärger in diesem Punkt gut verstehen und möchte mich bei Ihnen für diese Unannehmlichkeiten entschuldigen. Wir versichern Ihnen, dass es sich bei dem genannten Problem um eine Ausnahme handelt, die nicht dem allgemeinen Niveau unseres Hotels entspricht. Anregungen, sowie offene Kritik sind für uns sehr wichtig, denn durch diese können wir eine Atmosphäre schaffen, in der Sie sich wohl fühlen. Wir werden der Sache nachgehen und diesen Missstand beheben. Wir dürfen Ihnen versichern, dass die Gästezufriedenheit unser höchstes erklärtes Ziel ist und wir sind ehrlich unglücklich darüber, dass wir Ihnen das nicht vollends bieten konnten. Wir hoffen sehr, dass wir von Ihnen die Möglichkeit bekommen, uns erneut zu beweisen. Mit freundlichen Grüßen, Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

Dear guest, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Michel, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Victoria, Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay and would like to apologize regarding this experience. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Lieber Gast, es ist sehr schade, dass unser Hyperion Hotel nicht all Ihren Vorstellungen entsprochen hat. Wir werden das Personal entsprechend nachschulen, da Sie vollkommen Recht haben, dass die Auskunft mit dem Wechselkurs kommuniziert gehört. Wir hoffen, Sie hatten trotzdem eine schöne Zeit in Basel. Herzliche Grüße Ihr Team von den H-Hotels Stefanie Bergforth - Online Reputation Manager

Dear Guest, It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback. We are sorry that the bathrobe was not in your room. We will also speak to housekeeping so that they always remember to refill the minibar. Did you tell reception about this? We would then have filled the minibar for you directly. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then. With kind regards, Your H-Hotels team Stefanie Bergforth - Online Reputation Manager

Dear guest, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Basel. Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

Dear Mr. Leslie, We would like to apologize once again for accidentally booking twice and charging the breakfast. You have already been in direct contact with the colleagues from the front office and, after checking, they have refunded the excess amount charged directly to your credit card. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel in Basel. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear guest, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager