Reviews: Hyperion Hotel Basel
What our guests are saying...
Find out what guests think of the Hyperion Hotel Basel. Here we show you an overview of the hotel reviews that travellers have submitted on various portals.
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Evaluation overview: What our guests say about the Hyperion Hotel Basel
Overall rating from 8149 evaluations
Guest statements:
1223 guests said "very nice rooms"
1066 guests said "great hotel"
894 guests said "very competent staff"
788 guests said "super location"
852 guests said "great view"
100%
- Cleanliness100 / 100
- Location100 / 100
- Price100 / 100
- Room100 / 100
- Service100 / 100
Dear Jim
thanks a lot for your positive rating and lovely feedback. Please come back soon for another enjoyable stay.
Best regards
Your H-Hotels team
Lena Achstaller - Guest Service Manager
11.10.19
100%
Alles in allem war es ein sehr schöne Aufenthalt in Ihrem Haus. Hoffentlich sehen wir uns bald wieder.
- Bar100 / 100
- Breakfast100 / 100
- Cleanliness100 / 100
- Location100 / 100
- Price100 / 100
- Room100 / 100
- Service100 / 100
Lieber Gast,
herzlichen Dank für Ihr fantastisches Feedback, über das sich das gesamte Team sehr gefreut hat. Es gibt nichts Schöneres für uns, als zufriedene und glückliche Gäste die sich wohlgefühlt haben und uns in positiver Erinnerung behalten. Wir freuen uns auf Ihren nächsten Besuch und heißen Sie schon heute „Herzlich Willkommen“.
Herzliche Grüße,
Ihr Team von den H-Hotels,
Lena Achstaller - Guest Service Manager
11.10.19
100%
Unforgettable experience. Incredible services.
Dear Ali
Thank you for your wonderful review! Our greatest desire is to make our guests' stay as pleasant as possible and we are very pleased that we have achieved this with you. We are happy that you felt comfortable and that you enjoyed our breakfast, the spacious rooms and our great location. We look forward to welcoming you soon again!
Best regards
Your H-Hotels team
Lena Achstaller - Guest Service Manager
10.10.19
65.71%
- Bar80 / 100
- Breakfast80 / 100
- Cleanliness80 / 100
- Location60 / 100
- Price60 / 100
- Room20 / 100
- Service80 / 100
Dear guest
thank you very much for the feedback regarding your stay in our Hotel. We thank you for being our guest and we regret that we were not able to convince you about our service and our hotel. We would like to know what your expectations were and what you missed, we would be very grateful if you write us: [email protected]
Best regards
Your H-Hotels team
Lena Achstaller - Guest Service Manager
09.10.19
100%
sehr gutes Hotel
- Cleanliness100 / 100
- Location100 / 100
- Price100 / 100
- Room100 / 100
- Service100 / 100
Lieber Gast,
das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so nett bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.
Herzliche Grüße,
Ihr Team von den H-Hotels,
Lena Achstaller - Guest Service Manager
09.10.19
68%
- Staff at breakfast restaurant were great. Thanks to Nadja ;-)
- The breakfast itsself was good
- Room can be cleaner
- Location was great
- Staff at the reception can really improve the friendliness
- The room service forgot to refill the mini-bar and should be reminded
Dear Lenu
thank you for your recent stay with us at our hotel. We appreciate the time you have taken to review us. We would like to apologize for the encountered issue with the cleanliness and the friendliness in some parts of the hotel.
Your positive personal feedback is a great motivation for our team! We hope the get a second chance to provide you with a comfortable stay, so please do not hesitate to let us know when staying with us again. Best wishes!
Best regards
Your H-Hotels team
Lena Achstaller - Guest Service Manager
08.10.19
83.33%
Very good. Absolutly recommendable.
07.10.19
76.67%
Very comfortable, a bit anxious about location initially but actually trams very convenient
Dear Lee
thank you for your kind and honest review. Good to see that you had a pleasant stay at our hotel. We also thank you for your advice, which we forwarded to our technical department head.
We would be pleased to welcome you again soon.
Best regards
Your H-Hotels team
Lena Achstaller - Guest Service Manager
06.10.19
97.14%
- Breakfast100 / 100
- Cleanliness100 / 100
- Location100 / 100
- Price80 / 100
- Room100 / 100
- Service100 / 100
Cher Client
Notre hôtel aimerait vous remercier pour votre excellente évaluation. Il n'y a rien de plus beau pour nous que des invités satisfaits et heureux qui se sont sentis à l'aise et qui gardent un souvenir positif de leur séjour.
Nous attendons avec impatience votre prochaine visite et vous souhaite déjà aujourd'hui la "bienvenue" dans notre Hyperion Basel.
Bien cordialement
Votre H-Hotels team
Lena Achstaller - Guest Service Manager
05.10.19
97.14%
Everything was clean and overall perfect.
- Breakfast100 / 100
- Cleanliness100 / 100
- Location100 / 100
- Price100 / 100
- Room100 / 100
- Service100 / 100
Dear Daniel
thank you so much for choosing us for your visit to Basel. We are so glad that we could be a part of your wonderful experience. We are happy to hear that our h-hotels properties are your top choice during your travels and thank you for recommending us!
Best regards
Your H-Hotels team
Lena Achstaller - Guest Service Manager
05.10.19
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