Reviews: Hyperion Hotel Basel

Name: HYPERION Hotel Basel
Address: Messeplatz 12, Basel, Basel-Stadt, 4058, CH
Telephone: +41 61 5604000
Price range: Pricerange : 145,00 - 1,300,00€ (Based on the average prices of a standard room):
Rating: 86

What our guests are saying...

Find out what guests think of the Hyperion Hotel Basel. Here we show you an overview of the hotel reviews that travellers have submitted on various portals.

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Evaluation overview: What our guests say about the Hyperion Hotel Basel

Overall rating from 14074 evaluations

Our latest ratings:

1079 evaluations, show

207 evaluations, show

37 evaluations, show

3 evaluations, show

0 evaluations,

Guest statements:

1223 guests said "very nice rooms"

1066 guests said "great hotel"

894 guests said "very competent staff"

788 guests said "super location"

852 guests said "great view"

Detailed evaluations

Overall

Room

Location

Cleanliness

Service

Price

Breakfast

Restaurant

Bar

Conference / Banquet

Wifi / WLAN

37%

From: anonymous26.04.23

This is a business hotel in business section of town. It’s not good for leisure travelers.

Room
60 / 100
Location
20 / 100
Cleanliness
60 / 100
Service
20 / 100
Breakfast
20 / 100
Wifi / WLAN
60 / 100
Price
20 / 100

Dear Guest, thank you for your feedback. Too bad that we couldn't convince you of our hotel and the location and offers. We hope to be able to welcome you to one of our H-Hotels one day and wish you all the best until then. Best regards, Your H-Hotels team Sergei Rosenberg - Online Reputation Manager

26.04.23

30%

From: anonymous06.03.23

War jahrelang Gast im Messeturm. Auch das handover an H Hotels mitgemacht. Schon bei Letzten besuchen unzufrieden. Jetzt eine Gruppe für ein Wochenende zu euch gebracht - aber es war das letzte mal.

Room
20 / 100
Location
60 / 100
Cleanliness
20 / 100
Service
20 / 100
Bar
40 / 100
Price
20 / 100

Lieber Gast, danke für Ihr Feedback. Schade, dass wir Sie bei Ihrem letzten Aufenthalt nicht von unserem Hotel nicht überzeugen konnten. Wir werden Ihre Punkte direkt Prüfen und weiterleiten. Gerne möchten wir Ihnen beweisen, dass Sie sich bei uns rundum wohl fühlen können und hoffen auf eine zweite Chance, Ihr Gastgeber sein zu dürfen. Herzliche Grüße, Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager

06.03.23

36%

From: anonymous16.07.22

Room
20 / 100
Location
40 / 100
Cleanliness
20 / 100
Service
60 / 100
Breakfast
40 / 100
Price
40 / 100

Dear guest, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

16.07.22

Our Customer Satisfaction Index

86%

Based on 14074 ratings out of 16 portals

Certificate from:

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Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.

How does the review process work?

Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.

What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

What is this?

All reviews

Customer Alliance89%
Agoda85%
Atrapalo94%
Booking.com84%
Ctrip88%
Expedia88%
Facebook94%
Google90%
HolidayCheck87%
Hotel.de81%
Hotels.com88%
HRS82%
Travelocity100%
TrustYou85%
Yelp90%
Zoover85%

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