Évaluation: H+ Hotel Berlin Mitte

Liebe Gäste, mit großem Bedauern müssen wir feststellen, dass wir Ihre Erwartungen an einen gelungenen Aufenthalt in unserem Hause nicht erfüllen konnten. Für die erhebliche Unachtsamkeit unseres Teams vom Housekeeping möchten wir uns aufrichtig entschuldigen und Ihnen versichern, dass solch gravierende Mängel keinesfalls unser herkömmliches Qualitätsniveau sowie Anspruch an uns selbst widerspiegeln. Bitte verzeihen Sie die Ihnen entstandenen Unannehmlichkeiten und gehen Sie davon aus, dass wir Ihre Kritik sehr ernst nehmen. So etwas, wie von Ihnen beschrieben, darf einfach nicht passieren und ein klärendes Gespräch mit unserer leitenden Hausdame wird noch heute erfolgen. Zudem wird ein Austausch der Teppiche zeitnah erfolgen und all unsere Zimmer in einem neuen Glanz erstrahlen lassen. Das Wohl unserer Gäste liegt uns sehr am Herzen und wir arbeiten täglich hart, um unserem Standard gerecht zu werden. Daher sind wir über Ihre gegenteiligen Erfahrungen umso trauriger und werden sicherstellen, ein erneutes Vorkommen zukünftig gänzlich auszuschließen. Hoffentlich bekommen wir von Ihnen noch eine weitere Gelegenheit bekämen, Ihre Meinung zu über uns zu ändern. Mit freundlichen Grüßen, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, Thank you for choosing our hotel for your recent trip to Berlin. With regrets we must realize that you couldn't gain better impressions at our otherwise popular H+ Hotel. We are very sorry that obviously your expectations of a pleasant stay weren't satisfied although our guests generally appreciate our conveniences and service features. For our understanding we would have liked to know how we can enhance ourselves in your opinion to create better experiences for future visits. To improve your perception and convince you of our great quality level we hope to meet again someday. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, What a pity that you gave your recent stay such a sad feedback. We are working hard each day to satisfy our guests expectations and to meet the quality level our H+ Hotel generally is appreciated for. Therefore we deeply regret not to have reached your conception of a pleasant abidance. Please accept our sincere apology for your room which wasn't to your satisfaction at all. As a matter of course we will check it straight away as we actually haven't heard anything like your complaint before. Also be informed that you can always consult our reception team in case you are not happy. They could have easily offered you a room change or another kind of compenstation. Hopefully your future trip to Berlin will be more delightful for you. Kind regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, Thank you for your recent abidance at our hotel. We are sad to see that there were aspects especially regarding our colleagues that had fallen short of your expectations and our common norm. Please be assured that bearish or impolite behavior certainly doesn't match our general standard and that our entire team usually is appreciated for their kindness. Therefore we take your meaningful feedback very serious and will be passing it along to our restaurant manager for his consideration. We will also forward your complaint about the room service to our housekeeping team and we apologize for the inconveniences. Hopefully these unsightly experiences do not deter you from staying with us again as we would like to change your point of view during a future stay. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager