Valutazione: H2 Hotel Berlin Alexanderplatz
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Valutazione: H2 Hotel Berlin Alexanderplatz

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Scoprite quello che pensano gli ospiti del nostro H2 Hotel Berlin Alexanderplatz! Di seguito è fornita una panoramica delle valutazioni sull’hotel che gli ospiti hanno lasciato su diversi siti.

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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H2 Hotel Berlin-Alexanderplatz

Valutazione complessiva di 3180 recensioni

Le nostre ultime valutazioni:
2363 recensioni, mostra
718 recensioni, mostra
86 recensioni, mostra
11 recensioni, mostra
4 recensioni, mostra
Dichiarazioni degli ospiti:

Colazione molto ricca” hanno detto 843 ospiti

Posizione perfetta” hanno detto 1273 ospiti

Camere attraenti” hanno detto 1047 ospiti

Grande prezzo” hanno detto 1069 ospiti

Personale molto cortese” hanno detto 1172 ospiti

Le recensioni in dettaglio

Valutazione complessiva

Posizione

Camera

Pulizia

Servizio

Rapporto qualità prezzo

Prima colazione

Ristorante


80%

Da: Cristina08.01.24

Nice.
  • Camera
    60 / 100
  • Posizione
    80 / 100
  • Pulizia
    80 / 100
  • Prima colazione
    80 / 100
  • Rapporto qualità prezzo
    80 / 100
  • Servizio
    100 / 100
  • Wifi / WLAN
    20 / 100
Dear Cristina, Thanks a lot for choosing our hotel for your recent trip to Berlin and for sharing your mostly positive impressions. Good to know that apart from the mentioned inconveniences which we regret your stay with us was pleasant and enjoyable. Please rest assured that our wifi generally works very well and that we will try to find out why it wasn't the case in your room. We hope to meet again someday and convince you of our great quality level in every way. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

08.01.24


76%

Da: anonimo08.01.24

  • Camera
    80 / 100
  • Posizione
    80 / 100
  • Pulizia
    80 / 100
  • Prima colazione
    60 / 100
  • Rapporto qualità prezzo
    80 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear guest, Thank you for letting us know that your stay at our modern city hotel was associated with overall positive impressions. We appreciate your good rating and to fully convince you of our great hospitality we hope to meet again someday. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

08.01.24


77%

Da: Enrico08.01.24

  • Camera
    60 / 100
  • Posizione
    100 / 100
  • Pulizia
    80 / 100
  • Prima colazione
    80 / 100
  • Ristorante
    60 / 100
  • Rapporto qualità prezzo
    80 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear Enrico, Thank you for choosing our modern hotel for your recent abidance in Berlin and for giving us a good rating. We are glad that most of our amenities as well as facilities met your expectations and we look forward to fully win you with our great advantages during your next stay. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

08.01.24


74%

Da: Nederland07.01.24

Prima voor 3 dagen.
  • Camera
    80 / 100
  • Posizione
    100 / 100
  • Pulizia
    80 / 100
  • Prima colazione
    60 / 100
  • Ristorante
    60 / 100
  • Rapporto qualità prezzo
    60 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear guest, Thank you for your recent stay and for bringing your impressions to our attention. Good to see that your time with us was enjoyable and our modern comfort as well as great conveniences part of your mostly positive experiences. Please rest assured that your meaningful notes regarding our breakfast as well as bistro dishes also are appreciated and will be considered. During a future visit we would like to fully convince you of our excellent hospitality and hope to meet again someday. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

07.01.24


76%

Da: anonimo05.01.24

  • Camera
    80 / 100
  • Posizione
    60 / 100
  • Pulizia
    80 / 100
  • Prima colazione
    80 / 100
  • Rapporto qualità prezzo
    80 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear guest, Thank you for choosing our H2 Hotel for your recent stay in Berlin and for giving us a good rating. We are happy that your positive impressions prevailed and that you enjoyed a pleasant time with us. During your next abidance we would like to fully convince you of our great hospitality and hope to meet again someday. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

05.01.24


80%

Da: anonimo04.01.24

Leider kenne ich von H2 Hotels eine bessere Qualität.
  • Camera
    80 / 100
  • Posizione
    80 / 100
  • Pulizia
    80 / 100
  • Prima colazione
    60 / 100
  • Rapporto qualità prezzo
    80 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    80 / 100
Lieber Gast, vielen Dank für Ihr Feedback, welches, zu unserer Freude, insgesamt positiv ausfiel. Für die technischen Mängel in Ihrem Zimmer entschuldigen wir uns hingegen in aller Form. Unsere fleißigen Handwerker sind jedoch täglich vor Ort, um etwaige Defekte umgehend zu beheben oder Neuerungen vorzunehmen. Zudem haben Sie, je nach Auslastung unseres Hauses, stets die Möglichkeit, einen Zimmertausch vorzunehmen, sollte etwas nicht in Ordnung sein. Ihre Beanstandungen haben wir selbstverständlich an die zuständigen Kollegen weitergeleitet, welche sich umgehend um die Instandsetzung kümmern werden, falls dies nicht bereits geschehen ist. Schade nur, dass unsere Frühstücksbrötchen nicht Ihren Geschmack trafen, obwohl diese täglich frisch von unserem Bäcker geliefert werden. Ihre Kritik hierzu haben wir bereits an die zuständigen Kollegen, zu deren Berücksichtigung, weitergeleitet. Schade auch, dass unsere Backwaren zum Frühstück nicht Ihren Geschmack trafen, obwohl diese täglich frisch von unserem Bäcker geliefert werden. Selbstverständlich werden wir hierzu Rücksprache halten. Es wäre toll, wenn wir eines Tages erneut Ihr Gastgeber sein dürften, um Sie davon zu überzeugen, dass Sie sich bei uns rundum wohl fühlen können. Bis dahin verbleiben wir mit besten Grüßen aus Berlin, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

04.01.24


62%

Da: anonimo04.01.24

Leggermente sotto media, nulla di eccezionale. Rivedere le pulizie delle camere, ampliare l’offerta della colazione (pochi dolci) e rivedere l’accoglienza del personale al check-in è out.
  • Camera
    60 / 100
  • Posizione
    60 / 100
  • Pulizia
    60 / 100
  • Prima colazione
    60 / 100
  • Ristorante
    80 / 100
  • Rapporto qualità prezzo
    60 / 100
  • Servizio
    60 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, We deeply regret that we couldn't win you with the modern comfort and great amenities our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our top priority and we work hard each day to meet our quality level. Therefore we are very sad not to have reached your expectations of a pleasant stay and we are sorry for mentioned inconveniences. As a matter of course we will forward your feedback to our colleagues in charge. Please be informed that you always have the possibility to ask for a room change in case something isn't the way you expected it to be. Hopefully you will give us another opportunity to change your point of view during a future abidance. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

04.01.24


68%

Da: Marinus02.01.24

  • Camera
    80 / 100
  • Posizione
    60 / 100
  • Pulizia
    40 / 100
  • Prima colazione
    80 / 100
  • Ristorante
    80 / 100
  • Rapporto qualità prezzo
    60 / 100
  • Servizio
    60 / 100
  • Wifi / WLAN
    80 / 100
Dear Marinus, Thank you for reviewing your stay at our H2 Hotel Berlin Alexanderplatz. Good to know that you overall enjoyed your time with us. However we apologize for the mold in your bathroom which is not acceptable and will be removed immediately. We hope to meet again someday and convince you of our great comfort in every way. Best regards, Your H-Hotels team Linda Prutz - Online Reputation Manager

02.01.24


80%

Da: Bertin02.01.24

  • Camera
    80 / 100
  • Posizione
    80 / 100
  • Pulizia
    80 / 100
  • Rapporto qualità prezzo
    80 / 100
  • Servizio
    80 / 100
Dear guest, We are thankful for your good rating and glad to know that you enjoyed a pleasant time at our hotel. During your next stay we would like to fully convince you of our great advantages and hope to meet again someday. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

02.01.24


80%

Da: anonimo02.01.24

Für einen kürzeren Aufenthalt ohne gehobene Ansprüche ist das Hotel völlig in Ordnung. Das Frühstück ist sehr gut, die Zimmer sind sauber und die Lage ist ganz hervorragend.
  • Camera
    60 / 100
  • Posizione
    100 / 100
  • Pulizia
    80 / 100
  • Prima colazione
    80 / 100
  • Rapporto qualità prezzo
    80 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    80 / 100
Lieber Gast, vielen Dank, dass Sie nach Ihrer Heimkehr an uns gedacht haben und Ihren Aufenthalt mit guten 80% bewerteten. Ihr freundliches Feedback, welches Ihre positiven Eindrücke widerspiegelt, wissen wir ebenfalls zu schätzen und hoffen auf ein baldiges Wiedersehen, um Sie sogar noch mehr zu begeistern. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

02.01.24


76%

Da: anonimo02.01.24

Ich bin bereits zum 4ten Mal in einem Hotel der H-Gruppe und leider war das H2 in Berlin bisher das schlechteste Hotel. Allein in diesem Jahr habe ich in 56x Hotels übernachtet und das H2 gehört zum unteren Drittel. -> Parkplatz absolut TOP, Preislich entspricht es den typischen Hotelpreisen. -> Sauberkeit ist ein PLUS Punkt. -> Frühstücksbuffet und -raum sind nicht ansprechend, zu dem noch sehr laut! -> Freundlichkeit vom Personal war vorbildlich. -> Zimmerauswahl, wie bereits beschrieben, eher negativ. Bei Buchung hatte ich die Wahl zwischen dem H2 und dem H4 Hotel in Berlin, Preisunterschied waren für 4 Tage/3 Nächte gerade einmal 70 EUR mehr im H4. Sollte ich nocheinmal nach Berlin reisen, werde ich mich für das H4 Hotel entscheiden, aufgrund oben genannter Punkte.
  • Camera
    80 / 100
  • Posizione
    80 / 100
  • Pulizia
    100 / 100
  • Prima colazione
    40 / 100
  • Rapporto qualità prezzo
    60 / 100
  • Servizio
    100 / 100
  • Wifi / WLAN
    60 / 100
Lieber Gast, danke für Ihr freundliches und konstruktives Feedback, welches wir aufmerksam gelesen haben. Schade, dass unser besonderes und innovatives Low Budget Hotelkonzept, insbesondere in Bezug auf unser Frühstücksrestaurant, nicht Ihren Geschmack traf. Für Ihren nächsten Besuch in Berlin empfehlen wir Ihnen unser angrenzendes H4 Hotel, welches durch hochwertigere und umfangreichere Ausstattungsmerkmale besticht. Wir würden uns freuen, bald wieder einmal Ihr Gastgeber in einem unserer H-Hotels sein zu dürfen, um Ihre Meinung zu verbessern. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

02.01.24


76%

Da: anonimo01.01.24

  • Camera
    80 / 100
  • Posizione
    80 / 100
  • Pulizia
    80 / 100
  • Prima colazione
    80 / 100
  • Rapporto qualità prezzo
    60 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear guest, Thank you for sharing the kind thoughts of your recent abidance at our modern H2 Hotel. We are glad that altogether you enjoyed your time with us and appreciated our amenities just as much as our warm hospitality. Please come back again someday and allow us to fully win you with our great advantages. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

01.01.24


63%

Da: Rowena01.01.24

Just ok but not going back
  • Camera
    60 / 100
  • Posizione
    80 / 100
  • Pulizia
    60 / 100
  • Prima colazione
    80 / 100
  • Rapporto qualità prezzo
    40 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    60 / 100
Dear Rowena, We appreciate your efforts to review your stay experiences at our hotel but at the same time we deeply regret that our comfort and conveniences didn't fully meet your prospects. Please accept our sincere apologies for mentioned trouble and rest assured that we will discuss each point with our responsible colleagues. The well-being of our guests is our top priority and we work hard every day to satisfy their expectations. Therefore we hope to meet again and prove it to you as well. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

01.01.24


66%

Da: anonimo31.12.23

Nothing spectacular but enough
  • Camera
    60 / 100
  • Posizione
    100 / 100
  • Pulizia
    60 / 100
  • Prima colazione
    60 / 100
  • Rapporto qualità prezzo
    60 / 100
  • Servizio
    60 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Thank you for taking the time to review the experiences you gained at our H2 Hotel Berlin Alexanderplatz. We appreciate your feedback and we are glad that all together you enjoyed a pleasant stay with us. With regrets we must realize though that not everything met your expectations. We strive to provide excellent service for every visitor and we give our very best each day to meet our quality level. Therefore we will discuss your meaningful notes with our responsible colleagues. Hopefully you will give us another opportunity to be your host and improve your indentations. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

31.12.23


77%

Da: anonimo31.12.23

Veldig bra!
  • Camera
    60 / 100
  • Posizione
    80 / 100
  • Pulizia
    80 / 100
  • Prima colazione
    80 / 100
  • Ristorante
    80 / 100
  • Rapporto qualità prezzo
    80 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear guest, Thank you for your efforts to rate on your recent stay at our H2 Hotel. Good to know that you enjoyed an overall pleasant time with us in nice atmosphere and central location. We hope to welcome you back again someday as we would like to convince you of our great standards in every aspect. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

31.12.23


73%

Da: anonimo31.12.23

War ganz gut
  • Camera
    80 / 100
  • Posizione
    80 / 100
  • Pulizia
    80 / 100
  • Prima colazione
    60 / 100
  • Rapporto qualità prezzo
    60 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    80 / 100
Lieber Gast, danke für die Mühe, nach Ihrer Heimkehr, ein Feedback abzugeben. Schön, dass Ihnen unser modernes Haus in toller zentraler Lage insgesamt gefallen hat. Gern möchten wir Sie während Ihres nächsten Aufenthaltes noch mehr begeistern und würden uns über ein baldiges Wiedersehen sehr freuen. Herzliche Grüße aus der quirligen Hauptstadt, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

31.12.23


70%

Da: Klinger, G.26.12.23

  • Camera
    80 / 100
  • Posizione
    80 / 100
  • Pulizia
    60 / 100
  • Prima colazione
    60 / 100
  • Rapporto qualità prezzo
    60 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    60 / 100
Lieber Herr Klinger, danke für Ihre Mühe, uns hinsichtlich Ihrer Aufenthaltserfahrungen bewertet zu haben. Bezugnehmend auf Ihre vergebenen 70% sind wir froh, dass Sie sich insgesamt bei uns wohl fühlten. Schade nur, dass wir Sie nicht im vollen Umfang vom Qualitätsniveau unseres modernen Hauses überzeugen konnten. Gern hätten wir etwas detaillierter von Ihnen erfahren, welche Bereiche wir, Ihrer Meinung nach, optimieren können, um einen besseren Eindruck zu hinterlassen. Es wäre toll, wenn wir von Ihnen eine weitere Chance bekämen, Sie während eines zukünftigen Besuches vollständig für unser H2 Hotel, im Herzen Berlins, gewinnen zu können. Beste Grüße aus Berlin, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

26.12.23


80%

Da: anonimo21.12.23

  • Camera
    80 / 100
  • Posizione
    100 / 100
  • Pulizia
    60 / 100
  • Rapporto qualità prezzo
    80 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    60 / 100
Dear guest, Thanks a lot for choosing our modern city hotel for your recent trip to Berlin. We are grateful for your good rating and glad that you overall enjoyed a pleasant stay with us. Next time we would like to fully convince you of our quality level and hope to meet again someday. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

21.12.23


76%

Da: Jordi19.12.23

Por precio y ubicación está bien, pero para mi la limpieza es fundamental y algunas cosas de la habitación estaban muy sucias.
  • Camera
    60 / 100
  • Posizione
    100 / 100
  • Pulizia
    60 / 100
  • Rapporto qualità prezzo
    80 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    100 / 100
Dear Jordi, Thank you for choosing our hotel for your recent stay in Berlin and for sharing your impressions. We are glad that you overall enjoyed your time with us and appreciated most of our conveniences. However we would like to apologize that your room apparently hasn't been cleaned properly which is very unusual and certainly will be discussed with our housekeeping team. Please allow us to convince you of our excellent service features during a future abidance. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

19.12.23


80%

Da: anonimo18.12.23

Perfektes Hotel für einen Kurztrip in einer Stadt wie Berlin. Wir würden es auf jeden Fall weiter empfehlen.
  • Camera
    80 / 100
  • Posizione
    100 / 100
  • Pulizia
    60 / 100
  • Prima colazione
    60 / 100
  • Rapporto qualità prezzo
    80 / 100
  • Servizio
    80 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, danke, dass Sie sich einen Moment Zeit nahmen, die Eindrücke Ihres Aufenthaltes zu teilen. Wir sind froh, dass es Ihnen bei uns gefallen hat. Ihre Hinweise, für welche wir um Verzeihung bitten, nehmen wir uns zu Herzen und hoffen, Sie während Ihres zukünftigen Besuches vollständig für unser H2 Hotel gewinnen zu können. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

18.12.23


Il nostro Indice di Customer Satisfaction
87%

Sulla base di 3180 valutazioni

Certificato da:
Customer Alliance
  • Servizio di valutazione indipendente
  • Recensioni di ospiti reali senza manipolazioni

Cos’è il certificato Customer Alliance?

Customer Alliance aiuta gli hotel nella gestione delle recensioni online, permettendo loro di ottenere recensioni autentiche dagli ospiti. In questo modo, il certificato Customer Alliance colma il gap di fiducia che ci può essere tra gli hotel e i loro ospiti.

Come funziona il processo di recensione?

Customer Alliance invia un questionario di valutazione a tutti gli ospiti che hanno soggiornato nell'hotel. Ogni singola recensione che potete leggere su questa pagina è stata lasciata da un ospite reale e non può essere alterata. Solo gli ospiti che hanno effettivamente soggiornato nell'hotel e che hanno compilato il questionario di valutazione possono lasciare una recensione.

Cos’è l’indice di customer satisfaction?

Offre un rating medio basato su tutte le recensioni fornite dagli ospiti. Indica quindi il grado di soddisfazione dei clienti dell' hotel in questione. Il valore massimo corrisponde al 100%

Che cos'è?
Valutazione media
  • Customer Alliance87%
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