Recensione: H4 Hotel Berlin Alexanderplatz
Scoprite quello che pensano gli ospiti del nostro H4 Hotel Berlin Alexanderplatz.
Prenotate direttamente al miglior prezzo garantito e approfittate di vantaggi esclusivi.
Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H4 Hotel Berlin Alexanderplatz
Valutazione complessiva di 2733 recensioni
Dichiarazioni degli ospiti:
„Molto bene prezzo” hanno detto 937 ospiti
„Posizione ottimale” hanno detto 1097 ospiti
„Camere molto accoglienti” hanno detto 1010 ospiti
„Personale molto competente” hanno detto 1051 ospiti
„Colazione favolosa” hanno detto 656 ospiti
93%
9/10
Typical but better than any other same hotells in German
- Camera100 / 100
- Posizione80 / 100
- Colazione80 / 100
- Prezzo100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Wifi / WLAN60 / 100
Dear guest,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see
you again very soon.
Greetings from Berlin,
Your Team of H-Hotels,
Michelle Steinegger - Online Reputation Assistent West
01.07.24
51%
I asked a calm room, which is was not the fact. Bad experience
- Camera40 / 100
- Posizione60 / 100
- Colazione60 / 100
- Ristorante20 / 100
- Prezzo60 / 100
- Pulizia40 / 100
- Servizio80 / 100
- Wifi / WLAN40 / 100
Dear guest,
Thank you for reviewing your experiences at our hotel. We regret that the street noises due to our super central location clouded your stay impressions so much. Please rest assured that our guest’s requests always are respected and considered but can only be fulfilled due to availability on the arrival day. That’s why we can't and actually never do guarantee any room preferences in advance. In case we are not able to fulfill a wish straight away we do offer a room change the next day or as soon as the possibility is given. However you do have the possibility to firmly book a quiet room in advance for a small additional charge. Hopefully you will give us another opportunity to be your host as we would like to improve your impressions.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
30.06.24
63%
thanks ı hope that ı can stay next time again
- Camera60 / 100
- Posizione80 / 100
- Colazione60 / 100
- Prezzo60 / 100
- Pulizia60 / 100
- Servizio60 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for taking the time to review the experiences you gained at our H4 Hotel Berlin Alexanderplatz. We appreciate your kind feedback and we are glad that all together you enjoyed a pleasant stay with us. With regrets we must realize though that not everything met your expectations. We strive to provide excellent service for every visitor and we give our very best each day to meet our quality level. Therefore we will discuss your meaningful notes with our team to find possible solutions for improvements. Hopefully you will give us another opportunity to be your host and improve your indentations.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
30.06.24
100%
Erg fijn hotel, super bed..zeer goed ontbijt en super aardig personeel.
- Camera100 / 100
- Posizione100 / 100
- Colazione100 / 100
- Prezzo100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Dear guest,
How lovely to see the fantastic review of your recent stay at our H4 Hotel. We are grateful for your praising words and delighted to know that our conveniences as well as our warm hospitality met your prospects. Please come back soon for another pleasant abidance with us in nice atmosphere and convenient location.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
30.06.24
91%
- Camera100 / 100
- Posizione100 / 100
- Colazione80 / 100
- Bar100 / 100
- Prezzo60 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Liebe Jacqueline,
besten Dank für die super Bewertung Ihres Aufenthaltes in unserem Hause. Es freut uns sehr, dass unsere Annehmlichkeiten Ihren Erwartungen entsprachen und wir mit tollem Ambiente, sowie herzlicher Gastfreundschaft überzeugen konnten. Hoffentlich dürfen wir Sie schon bald wieder einmal bei uns im H4 Hotel Berlin Alexanderplatz willkommen heißen.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
30.06.24
93%
Very nice staff Beautiful accommodations and good location
- Camera100 / 100
- Posizione100 / 100
- Bar100 / 100
- Prezzo60 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Dear Mary Ann,
Many thanks for sharing a lovely feedback. It was our pleasure to have satisfied your expectations of a delightful stay and we look forward to enable your next abidance just as or even more enjoyable.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
30.06.24
90%
- Camera100 / 100
- Posizione80 / 100
- Bar100 / 100
- Prezzo100 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Wifi / WLAN60 / 100
Dear guest,
We are grateful for your super rating and happy to know that your stay at our hotel was associated with delightful impressions. Hopefully we can welcome you back again someday for another enjoyable abidance with us in the heart of Berlin.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
30.06.24
92%
Es war ein sehr schöner Aufenthalt. Trotz der erhöhten Auslastung wegen der EM war das Personal äußerst freundlich, hilfsbereit und kompetent. Die Lage ist perfekt.
- Camera100 / 100
- Posizione100 / 100
- Prezzo60 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
herzlichen Dank für Ihr freundliches Feedback zum Aufenthalt in unserem Hause. Es war uns eine Ehre, Ihr Gastgeber gewesen zu sein und Ihren Vorstellungen entsprochen zu haben. Hoffentlich dürfen wir Sie schon bald wieder einmal willkommen heißen.
Mit besten Grüßen aus Berlin,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
30.06.24
94%
Superlækkert hotel, som vi besøger igen
- Camera100 / 100
- Posizione100 / 100
- Colazione100 / 100
- Ristorante60 / 100
- Prezzo100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Dear Peter,
Thank you for choosing our hotel for your recent stay in Berlin and for posting a lovely review of your experiences. We are more than happy that you enjoyed your time with us and we can't wait to enable your future abidance just as or even more delightful.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
30.06.24
96%
We are truly satisfied with the experience at this hotel. The staff was very professional and friendly.
Loved the big variety for breakfast.
Only problem was the AC, no matter how cold we set it to be it never worked.
- Camera100 / 100
- Posizione100 / 100
- Colazione100 / 100
- Prezzo80 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Wifi / WLAN60 / 100
Dear guest,
Thank you for choosing our hotel for your recent trip to Berlin and for sharing a kind review. Good to know that apart from your point of criticism which we regret your stay with us was pleasant and enjoyable. We are really sorry that the aircon in your room didn't seem to have worked properly which is very unusual and will be checked immediately. Hopefully we will meet again someday for an even more delightful time.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
29.06.24
100%
Hotel served as wonderful place to stay near my son in Berlin.
- Camera100 / 100
- Posizione100 / 100
- Prezzo100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Dear Kim,
Many thanks for having stayed at our H4 Hotel and for bringing your beautiful thoughts to our attention. We are delighted to know how much you enjoyed your time with us and we can't wait to welcome you back again soon for another fantastic abidance in best central location.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
29.06.24
83%
- Camera100 / 100
- Posizione80 / 100
- Colazione80 / 100
- Prezzo60 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
es freut uns, dass der moderne Komfort, sowie die tollen Annehmlichkeiten unseres Hauses überzeugen konnten und Sie sich bei uns wohl fühlten. Ihren nächsten Aufenthalt möchten wir sogar noch angenehmer gestalten und hoffen auf eine weitere Möglichkeit, Ihr Gastgeber sein dürfen.
Herzliche Grüße aus Berlin,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
29.06.24
96%
Alles war wunderschön, ich komme definitiv wieder!
- Camera100 / 100
- Posizione100 / 100
- Colazione80 / 100
- Prezzo100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Wifi / WLAN80 / 100
Liebe Natasha,
wie schön, dass Sie bei uns waren und sich die Mühe machten, ein solch großartiges Feedback abzugeben. Es war uns eine Freude, Ihren Vorstellungen entsprochen zu haben und wir wären begeistert, bald wieder einmal Ihr Gastgeber im pulsierenden Berlin sein zu dürfen.
Herzlichst,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
29.06.24
97%
Sehr gepflegtes und freundliches Haus
- Camera100 / 100
- Posizione100 / 100
- Colazione100 / 100
- Ristorante100 / 100
- Prezzo100 / 100
- Pulizia80 / 100
- Servizio100 / 100
- Wifi / WLAN40 / 100
Lieber Manfred,
herzlichen Dank für Ihre tolle Bewertung und das freundliche Feedback, resultierend aus den überwiegend positiven Eindrücken Ihres Aufenthaltes. Wir freuen uns sehr, dass Sie sich in unserem komfortablen Hause wohl fühlten und nehmen uns Ihre Hinweise zu Herzen. Wir wären begeistert, Sie während eines zukünftigen Besuches in Berlin, erneut bei uns willkommen heißen zu dürfen.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
29.06.24
70%
- Camera80 / 100
- Posizione60 / 100
- Colazione100 / 100
- Prezzo60 / 100
- Pulizia60 / 100
- Servizio60 / 100
- Wifi / WLAN60 / 100
Lieber Gast,
für Ihren Aufenthalt und die Zeit, welche Sie sich für Ihre Bewertung nahmen, möchten wir uns bei Ihnen bedanken. Bezugnehmend auf Ihre vergebenen 70% sind wir froh, dass Ihre positiven Eindrücke überwogen und Sie sich insgesamt bei uns wohl gefühlt haben. Schade nur, dass wir Sie nicht in jeglicher Hinsicht vom Qualitätsniveau unseres modernen Hauses überzeugen konnten. Ihre Anmerkungen zu unserem Frühstück nehmen wir uns zu Herzen und bitten für die Unannehmlichkeiten um Verzeihung. Während eines zukünftigen Aufenthaltes möchten wir Ihnen beweisen, dass Sie sich bei uns im H4 Hotel Berlin Alexanderplatz rundum wohl fühlen können und hoffen auf ein Wiedersehen.
Mit besten Grüßen,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
29.06.24
40%
- Camera40 / 100
- Posizione40 / 100
- Prezzo40 / 100
- Pulizia40 / 100
- Servizio40 / 100
- Wifi / WLAN40 / 100
Lieber Gast,
mit großem Bedauern müssen wir feststellen, dass wir Ihren Erwartungen, an einen gelungenen Aufenthalt in unserem Hause, nicht gerecht werden konnten. Leider ist es uns ohne genaue Angaben bezüglich Ihres Unmutes nur bedingt möglich, entsprechend darauf einzugehen und zu reagieren. Dennoch möchten wir uns für etwaige Unannehmlichkeiten in aller Form entschuldigen und Ihnen versichern, dass das Wohl unserer Gäste bei uns im Vordergrund steht. Gern hätten wir detailliert erfahren, was Ihren Gesamteindruck so sehr trübte und wo genau wir uns Ihrer Meinung nach verbessern können. Hoffentlich bekommen wir von Ihnen eine weitere Möglichkeit Ihr Gastgeber zu sein, um Sie, wie die meisten unserer Gäste, vom Qualitätsniveau unseres H4 Hotels in allen Bereichen zu überzeugen.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
29.06.24
90%
- Camera80 / 100
- Posizione80 / 100
- Colazione100 / 100
- Ristorante100 / 100
- Bar100 / 100
- Prezzo80 / 100
- Pulizia80 / 100
- Servizio100 / 100
- Wifi / WLAN60 / 100
Dear Jim,
Many thanks for choosing our hotel for your recent trip to Berlin. We are happy that because of your positive experiences you gave us a great rating and we already look forward to enable your next stay just as or even more enjoyable.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
29.06.24
100%
- Camera100 / 100
- Posizione100 / 100
- Colazione100 / 100
- Prezzo100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you for taking the time to share your great review with us and other guests. We are very
happy to read that you had a good experience at the Hotel. Your positive feedback is a great
motivation for the entire team. Thank you very much! We are looking forward to welcoming you
again.
Best regards from Berlin,
Your Team of H-Hotels,
Michelle Steinegger - Online Reputation Assistent West
28.06.24
65%
What really drags down the impression and rating, is an incident where the toilet in our never stopped running during the entire night between Tuesday/Wednesday 18/19 June, which made so much noise that it fucked up the sleeping for that night, and ruined much of the Wednesday. This started around 23:00, a guy checked it and couldn't stop it, we were offered to switch rooms but were told that if so, all our stuff needed to be moved immediately. My wife was already exhausted, and we had our kids asleep in the room next-door, and they needed to know where we were. We tried with silicone earplugs. That didn't work for me, at 01 I went down to the lobby, to check if I could get the new room now, and move the stuff the next morning, since having a quiet room and a working toilet is the most basic minimum to expect from a hotel. When you're a visiting tourist, with all the costs involved and busy day schedule, you need your sleep. But the night receptionist was 100% not flexible! "That's all we can offer". Infuriating! 08:30 the next morning, after hardly ANY sleep, it was possible to flush again and the water running stopped. About half an hour later, the repair-man came ... After breakfast, we asked for compensation, since this was obviously substandard, and only got 10% (!) off the price of that dreadful night. And that's where you - whoever is in charge - showed your true colours: not going for the returning customer, only going for the fast buck.
- Camera40 / 100
- Posizione100 / 100
- Colazione100 / 100
- Ristorante80 / 100
- Prezzo40 / 100
- Pulizia60 / 100
- Servizio40 / 100
- Wifi / WLAN60 / 100
Dear David Liljemark,
Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We thank you for letting us know your impression and look forward to welcoming you back to the hotel soon!
Kind regards,
Your H-Hotels Team,
Fabienne Lennert - Online Reputation Manager West
28.06.24
94%
Sehr positiv
- Camera80 / 100
- Posizione100 / 100
- Colazione100 / 100
- Bar100 / 100
- Prezzo80 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Wifi / WLAN80 / 100
Lieber Herr Friedmann,
tausend Dank für Ihr wundervolles Feedback, über das sich das gesamte Team sehr gefreut hat. Schön, dass wir Sie von unserem Hotel überzeugen konnten. Hoffentlich sehen wir uns bald wieder!
Sonnige Grüße aus dem H4 Hotel Berlin Alexanderplatz,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
27.06.24
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