Valutazione dell'hotel:
HYPERION Hotel Basel
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' Hyperion Hotel Basel
Valutazione complessiva di 1209 recensioni
Dichiarazioni degli ospiti:
"Camere molto belle" hanno detto 561 ospiti.
"Ottimo hotel" hanno detto 558 ospiti.
"Personale molto competente" hanno detto 572 ospiti.
"Eccellente posizione" hanno detto 603 ospiti.
"Grande prezzo" hanno detto 506 ospiti.
Le recensioni in dettaglio
Valutazione complessiva
Camera
Posizione
Pulizia
Servizio
Prezzo
Colazione
Ristorante
Bar
Centro conferenze
48%
Da: anonimo
24.10.23
Mostra dettagli
- Camera20 / 100
- Posizione100 / 100
- Pulizia20 / 100
- Servizio80 / 100
- Prezzo20 / 100
Lieber Gast,
danke für Ihre Bewertung und Ihre ehrlichen Worte zu Ihrem Aufenthalt in Basel. Das Thema Sauberkeit ist natürlich ganz besonders wichtig, deshalb kann ich Ihren Ärger in diesem Punkt gut verstehen und möchte mich bei Ihnen für diese Unannehmlichkeiten entschuldigen. Wir versichern Ihnen, dass es sich bei dem genannten Problem um eine Ausnahme handelt, die nicht dem allgemeinen Niveau unseres Hotels entspricht. Anregungen, sowie offene Kritik sind für uns sehr wichtig, denn durch diese können wir eine Atmosphäre schaffen, in der Sie sich wohl fühlen. Wir werden der Sache nachgehen und diesen Missstand beheben. Wir dürfen Ihnen versichern, dass die Gästezufriedenheit unser höchstes erklärtes Ziel ist und wir sind ehrlich unglücklich darüber, dass wir Ihnen das nicht vollends bieten konnten.
Wir hoffen sehr, dass wir von Ihnen die Möglichkeit bekommen, uns erneut zu beweisen.
Mit freundlichen Grüßen,
Ihr Team von den H-Hotels,
Fabienne Lennert - Online Reputation Manager West
24.10.23
60%
Da: anonimo
18.10.23
Mostra dettagli
- Camera40 / 100
- Posizione60 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Prezzo40 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
18.10.23
50%
Da: Michel
02.10.23Prijs kwaliteit niet op orde. Sportschool kan echt niet meer, echt een schande.
Mostra dettagli
- Camera40 / 100
- Posizione80 / 100
- Pulizia40 / 100
- Servizio20 / 100
- Bar80 / 100
- Prezzo40 / 100
- Wifi / WLAN80 / 100
Dear Michel,
Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time!
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
02.10.23
48%
Da: Victoria
07.08.23I wouldn’t recommend this hotel. Only good thing are the views of the city and the staff. Really good and professional.
Mostra dettagli
- Camera60 / 100
- Posizione40 / 100
- Pulizia20 / 100
- Servizio100 / 100
- Colazione60 / 100
- Ristorante20 / 100
- Prezzo40 / 100
- Wifi / WLAN80 / 100
Dear Victoria,
Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay and would like to apologize regarding this experience. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
07.08.23
56%
Da: anonimo
03.08.23Ein solides Hotel aber im ganzen würde ich es nur meinen Freunden empfehlen wenn sie das kleine Zimmer nehmen und sich nicht überreden lassen.
Zudem muss man den Kunden die Wechselkurse sagen um eine gewisse Transparenz zu geben.
Mostra dettagli
- Camera20 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Servizio20 / 100
- Prezzo40 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
es ist sehr schade, dass unser Hyperion Hotel nicht all Ihren Vorstellungen entsprochen hat. Wir werden das Personal entsprechend nachschulen, da Sie vollkommen Recht haben, dass die Auskunft mit dem Wechselkurs kommuniziert gehört. Wir hoffen, Sie hatten trotzdem eine schöne Zeit in Basel. Herzliche Grüße
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
03.08.23
60%
Da: anonimo
02.08.23bon hôtel mais attention aux prestations promises (chambre supérieure = yc peignoirs et pantoufles mais pas présents dans la chambre; minibar inclus = nous avons fait 2 nuits et celui-ci n'a pas été complété le 2e jour)
Mostra dettagli
- Camera40 / 100
- Posizione80 / 100
- Pulizia60 / 100
- Servizio80 / 100
- Colazione60 / 100
- Prezzo40 / 100
- Wifi / WLAN80 / 100
Dear Guest,
It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback.
We are sorry that the bathrobe was not in your room. We will also speak to housekeeping so that they always remember to refill the minibar. Did you tell reception about this? We would then have filled the minibar for you directly. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then.
With kind regards,
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
02.08.23
45%
Da: anonimo
25.06.23Front desk staff very rude- not helpful at all. The room was warm- the advertised “minibar included “ was apple juice, water, and 2 beers
Mostra dettagli
- Camera40 / 100
- Posizione60 / 100
- Pulizia20 / 100
- Servizio20 / 100
- Bar60 / 100
- Wifi / WLAN60 / 100
- Prezzo60 / 100
Dear guest,
Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Basel.
Kind regards,
Your H-Hotels Team,
Sergej Rosenberg - Online Reputation Manager
25.06.23
60%
Da: Eddie L.
06.06.23I was double charged for breakfast with (thus far) a refund being refused. This is unacceptable and I am unlikely to stay here for business travel again
Mostra dettagli
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio40 / 100
- Wifi / WLAN60 / 100
- Prezzo20 / 100
Dear Mr. Leslie,
We would like to apologize once again for accidentally booking twice and charging the breakfast.
You have already been in direct contact with the colleagues from the front office and, after checking, they have refunded the excess amount charged directly to your credit card.
We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel in Basel.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
06.06.23
60%
Da: anonimo
28.05.23Ok mais pas génial. Nous étions venus il y a quelques années et le service du votre personnel était nettement meilleur
Mostra dettagli
- Camera60 / 100
- Posizione80 / 100
- Pulizia40 / 100
- Servizio60 / 100
- Prezzo60 / 100
Dear guest,
Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time!
Best regards,
Your H-Hotels Team,
Sergej Rosenberg - Online Reputation Manager
28.05.23
Il nostro Indice di Customer Satisfaction
90%
Sulla base di 1209 valutazioni
Certificato da
- Servizio di valutazione indipendente
- Recensioni di ospiti reali senza manipolazioni
Valutazione media
- Customer Alliance90%