Hotelbewertung: 
HYPERION Hotel Salzburg

Dear Wafa, Thank you for being our guest and providing us with feedback. We hope your stay was pleasant and would like to apologize for any inconveniences you may have experienced during your stay. Best regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

Dear guest, Thank you very much for your detailed feedback and for sharing your experience with us. We’re delighted that you enjoyed your room, our breakfast, and many aspects of your stay. We’re truly sorry to learn about your negative encounter at the café next door. While it is an independent business and not operated by our hotel, we understand how such experiences can affect the overall impression of a visit, and we regret that it happened during your time here. Unfortunately, we have no influence over their service, but we appreciate you letting us know. Regarding your comments on our check-in process, we take your observations seriously and will use them to check our efficiency and guest service. We hope to welcome you again in the future so we may provide you with an even smoother and more enjoyable experience. Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

Dear Maxin, Thank you for your kind words and positive feedback. I will be sure to share you compliments with the team as I know they will be delighted to hear it. We hope to welcome you back soon! Warmest Regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Ich wünschte, Sie hätten eine bessere Erfahrung gemacht und den gewohnten Service erlebt, aber wir lernen aus diesem Feedback und nutzen es, um in Zukunft besser zu reagieren. Wie Sie wissen, arbeiten wir stets hart daran, ein außergewöhnliches Gästeerlebnis zu bieten, und es ist offensichtlich, dass es diesmal bei Ihnen zu kurz gekommen ist. Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, Sie geben uns eine Chance, Ihr Vertrauen zurückzugewinnen und ich versichere Ihnen, dass wir unser Bestes geben werden, um Ihnen wieder ein großartige Hotelerlebnis zu bieten, so wie wir es uns für unsere Gäste wünschen. Mit freundlichen Grüßen, Ihr Team von den H-Hotels, Christina Dinklage - Online Reputation Manager

Lieber Gast, stimmt, unsere Lage ist ein Traum. :-) Wie großartig, dass Sie die genießen konnten. Kommen Sie bitte einfach wieder. In Salzburg und Umgebung gibt es immer etwas Neues zu entdecken. Sommerliche Grüße aus der schönen Mozartstadt Salzburg, Ihr Team von den H-Hotels, Christina Dinklage - Online Reputation Manager

Dear guest, We are grateful for your brilliant rating which is confirming the delightful impressions of your recent stay at our HYPERION Hotel Salzburg. How lovely to know that you had such a pleasant time with us. Please recommend us to your friends and come back again someday for another wonderful abidance in nice ambience as well as convenient location. Best regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

Lieber Gerhard, für Ihr fabelhaftes Feedback bezüglich Ihres Aufenthaltes in unserem Hause möchten wir uns bei Ihnen ganz herzlich bedanken. Wie schön, dass Sie Ihre Zeit in vollen Zügen genießen konnten. Bitte empfehlen Sie uns doch weiter und besuchen uns bald wieder für eine erneut hervorragende Zeit. Beste Grüße aus Salzburg, Ihr Team von den H-Hotels, Christina Dinklage - Online Reputation Manager

Lieber Gast, haben Sie vielen Dank für Ihre prima Bewertung. Schön, dass Ihnen unser HYPERION Hotel Salzburg gut gefallen hat. Gerne wären wir erneut Ihr Gastgeber und wünschen Ihnen bis dahin eine schöne Zeit. Herzliche Grüße und nur das Beste, Ihr Team von den H-Hotels, Christina Dinklage - Online Reputation Manager

Dear guest, Thank you for taking the time to share your feedback. We are truly sorry to read that you were not satisfied with your experience. We would like to clarify the situation from our side: you initially came to us as a walk-in guest and later decided not to stay. After a short time, you returned and booked a room. Upon seeing your first room, you felt it was too small, so we offered you an upgrade to a suite. As is standard in hotels, upgraded room categories come at an additional cost, which in this case was €120. And no issues with cleanliness or used items were reported to us during your stay. Had we known, we would have been happy to address this immediately. We also note that you decided to extend your stay for another night, which we understood as a sign that you were overall comfortable with your room. For this reason, we are surprised and saddened by your review. Nevertheless, we truly appreciate your comments. We hope you might give us another opportunity in the future to offer you a more enjoyable experience. Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

Dear Gill, Thank you very much for choosing our hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We are very sorry that the air conditioning did not work properly. We hope to welcome you back very soon. Greetings from Salzburg! Kind regards, Your H-Hotels Team, Christina Dinklage - Online Reputation Manager

Dear Mehmet, Thank you for your fantastic review regarding your recent stay at our hotel. We are more than happy about your 100% rating. Please come back soon for another brilliant stay. Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

Dear guest, Thank you for your time to rate and comment on your recent stay at our hotel. We regret that even though you overall enjoyed a pleasant time with us not all of our services have fully met your expectations. Please accept our apologies. Our staff typically does a terrific job responding to our guests’ needs. Hopefully you will visit us again someday as would like to fully convince you of our general great hospitality in every aspect. Best regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

Dear Rachel, Thank you very much for your excellent review and for taking the time to share your detailed impressions with us. We are delighted that you found our hotel beautiful and that you particularly enjoyed the quiet and clean rooms and the friendliness of our team. It's nice to read that you appreciated our helpfulness regarding the room issue and that you felt comfortable with the upgrade offered. At the same time, we are very sorry that your experience in the restaurant did not meet your expectations and that you had to wait at short notice. We take your feedback very seriously. Courteous and friendly service is a matter of course for us – we will discuss this again with the team, as consistently appreciative service is important to us. We would be delighted to have the opportunity to impress you with our usual high standards on your next visit and thank you again for your recommendation. Best regards from Salzburg, Your H-Hotels team, Christina Dinklage - Online Reputation Manager

Dear guest, We couldn’t be happier about your awesome rating and we are very thankful for sharing it with us as well as our future guests. How lovely to know that you gained such positive impressions while staying at our comfortable and modern designed hotel. Please visit us again someday and re-experience our great hospitality. Best regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

Dear guest, We are happy to know you enjoyed your overall time with us. However, we are sorry you had problems with cleanliness in your room. We can only recommend talking directly to our friendly staff to assist you urgently during your stay. We are there for our guests 24 hours a day to immediately fulfill any wishes or rectify defects. Your concerns have been shared with our team, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to make it up to you! Sincerely, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

Lieber Gast, vielen lieben Dank für Ihre positive Bewertung! Wir freuen uns sehr, dass Sie eine schöne Zeit in Salzburg verbracht haben und dass unser Team einen Teil zu einem gelungenen Aufenthalt beitragen konnte. Es ist schön zu lesen, dass wir Ihre Erwartungen erfüllt haben. Wir freuen uns auf Ihren nächsten Besuch und wünschen Ihnen alles Gute! Freundliche Grüße aus Salzburg, Ihr Team von den H-Hotels, Christina Dinklage - Online Reputation Manager

Lieber Gast, wie großartig, Sie hatten einen perfekten Aufenthalt. Was können wir uns noch mehr wünschen? :-) Wir freuen uns und senden viele liebe Grüße. Kommen Sie ganz bald einmal wieder. Wir wünschen ein schönes Wochenende. Herzliche Grüße aus Salzburg, Ihr Team von den H-Hotels, Christina Dinklage - Online Reputation Manager

Lieber Gast, vielen lieben Dank für Ihren Besuch und die super Bewertung. Unser Team bemüht sich stets unseren Gästen eine wundervolle Zeit zu ermöglichen und wir freuen uns, dass uns dies erfolgreich gelungen ist. Kommen Sie uns gerne wieder besuchen - wir freuen uns schon auf Sie! Herzliche Grüße, Ihr Team von den H-Hotels, Christina Dinklage - Online Reputation Manager

Dear Kris, Our entire team says "thanks a million" for sharing such an awesome review of your recent stay. It always is a pleasure to satisfy our guests’ expectations to the fullest and we are infinitely grateful for positive feedback like yours as a result of our daily efforts. Gladly we will forward your beautiful praise to our colleagues and already look forward to enabling your future visit just as wonderful. Sorry that our pillows didn`t meet your expectations. Next time please feel free to ask for another pillow or a second pillow. We look forward to welcome you soon again in Salzburg! Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

Dear Alejandro, We are delighted that the positive impressions of your recent stay made you rate us with amazing 100%. Thanks a million for letting us and our future guests know that you enjoyed a pleasant time at our HYPERION Hotel Salzburg in modern ambience. You are always welcome to our HYPERION Hotel! Best wishes, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager