Évaluation: H2 Hotel Berlin Alexanderplatz

Lieber Gast, danke, dass Sie ein Feedback zum Aufenthalt in unserem Hause abgegeben haben. Bezugnehmend auf Ihre gute Bewertung sind wir froh, dass Sie sich im Allgemeinen bei uns wohl fühlten. Ihre Kritikpunkte bedauern wir hingegen sehr und versichern Ihnen, dass wir diese intern besprechen werden, um hier Optimierungsmaßnahmen anzustreben. Hoffentlich dürfen wir eines Tages erneut Ihr Gastgeber sein, um Sie, wie die meisten unserer Gäste, von unserem tollen Standard in allen Bereichen überzeugen zu können. Herzliche Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, Thanks for choosing our modern city hotel for your recent trip to Berlin and for giving us a good rating. We are glad that your abidance was pleasant and associated with mostly positive impressions. We would be delighted to fully convince you of our great quality level during your next stay and hope to meet again someday. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Lieber Herr Krauel, für Ihren Aufenthalt und die daraus resultierende gute Bewertung möchten wir uns bedanken. Schön, dass Ihnen unser modernes H2 Hotel gefiel und Sie dessen Vorzüge wertschätzten. Wir bedauern hingegen, dass die Straßengeräusche, aufgrund unseres zentralen Standorts, Ihren Gesamteindruck trübten. Bitte geben Sie uns vor Ihrem nächsten Besuch einfach kurz Bescheid, dass Sie eines unserer ruhigen und zum Innenhof gelegenen Zimmer bevorzugen. Je nach Verfügbarkeit würden wir uns freuen, Ihren Wunsch zu berücksichtigen. Hoffentlich dürfen wir bald wieder einmal Ihr Gastgeber in Berlin sein, um Sie davon zu überzeugen, dass Sie sich in unserem Haus rundum wohl fühlen können. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

Dear Laura, Thank you for choosing our modern hotel for your recent abidance in Berlin and for posting a kind review. We are glad that you overall enjoyed your time with us and appreciated our conveniences. Although we would like to apologize for the lack of tidiness in your room as it is not usual and won't be tolerated. We assure you to discuss the matter with our cleaning team to improve their efforts and attention. Hopefully you will visit us again someday as would like to fully convince you of our general great hospitality in every aspect. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear Margery, We appreciate your meaningful feedback which reflects the experiences of your recent stay with us. Regarding to your 70% rating and kind words we are glad that you at least overall enjoyed being our guest although specified issues clouded your impressions. Please accept our apologies for the inconveniences and be assured that we take your review serious. As a matter of course we will discuss your points of criticism with our colleagues in charge to avoid further occurrences. Also be informed that irons and iron boards are available on request. Next time we would like to fully convince you of our common excellent hospitality and hope for another opportunity to be your host in Berlin. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Lieber Gast, wir danken Ihnen für die Mühe, Ihren Aufenthalt in unserem H2 Hotel bewertet zu haben und sind froh, dass Sie sich aufgrund Ihrer insgesamt positiven Erfahrungen bei uns wohl fühlten. Schade nur, dass unser Preis/Leistungsverhältnis nicht überzeugte. Gern möchten wir Sie darüber informieren, dass wir in unserem Hause mit einem dynamischen Preissystem arbeiten, wobei sich die Raten stets nach der aktuellen Buchungslage, sowie Auslastung und etwaigen Veranstaltungen in Berlin richten. Somit variieren die Zimmerpreise täglich und eine günstigere Buchung ist die meiste Zeit im Jahr über möglich. Wir bitten Sie diesbezüglich um Ihr Verständnis und hoffen, eines Tages erneut Ihr Gastgeber in Berlin sein zu dürfen, um Ihre Meinung zu verbessern. Herzliche Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

Dear Janne, Thank you for sharing a kind feedback of your recent stay with us. We are glad that your positive impressions prevailed and that your abidance at our modern city hotel was overall enjoyable. Next time we would like to fully convince you of our excellent hospitality and hope to meet again. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Lieber Gast, vielen Dank für Ihre gute Bewertung, resultierend aus den überwiegend positiven Eindrücken Ihres Aufenthaltes in unserem Berliner City Hotel. Schön, dass wir mit modernem Komfort, sowie herzlicher Gastfreundschaft punkten konnten und Sie eine insgesamt angenehme Zeit bei uns verbrachten. Während Ihres nächsten Besuches möchten wir Sie gern vollständig von unseren Annehmlichkeiten überzeugen und hoffen auf ein baldiges Wiedersehen. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

Lieber Herr Wanders, vielen Dank für Ihren Aufenthalt und Ihre Zeit, diesen, entsprechend Ihrer Erfahrungen, bewertet zu haben. Wir sind froh, dass Sie sich insgesamt bei uns wohl fühlten bedauern jedoch, dass unsere Frühstücksprodukte nicht vollständig Ihren Erwartungen entsprachen. Schade, dass insbesondere unser Kaffee und unsere Frühstücksbrötchen nicht Ihren Geschmack trafen, obwohl diese, entgegen Ihrer Annahme, täglich frisch von unserem Bäcker geliefert werden. Bitte seien Sie versichert, dass wir all Ihre Anmerkungen mit den zuständigen Kollegen besprechen werden, um etwaige Optimierungsmaßnahmen anzustreben. Gern möchten wir Sie während Ihres nächsten Besuches vollständig für unser modernes Haus gewinnen und hoffen auf ein baldiges Wiedersehen. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, With regrets we must realize that the impressions you gained at our hotel didn't fully meet your expectations of a pleasant stay. We are sorry that our otherwise popular breakfast wasn't to your satisfaction. To our understanding we would have liked to know in detail how we can enhance quality and selection in your opinion to ensure better indentations. We hope to meet again someday to improve your impressions and thus change your point of view. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear Henry, Thank you for sharing the kind thoughts of your recent abidance with us and our future guests. We are happy that you enjoyed your stay at our hotel and experienced attentive hospitality. To enable your future visit even more delightful we hope to meet again someday. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, Thank you for staying at our hotel and for bringing your experiences to our attention. We are thankful for your good rating and glad to know that you had a pleasant abidance with us overall. At the same time we regret that our otherwise popular breakfast wasn't to your full satisfaction. To help improving our quality and selection we would have liked to know what we can do in your opinion to make it more enjoyable. Hopefully you will give us another opportunity to be your host and enhance your impressions. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear Dirk, Thank you for your recent stay and for sharing an online review with your experiences. We are glad to have reached your expectations in most aspects and enabled your abidance overall enjoyable although not everything was to your full satisfaction which in turn we regret. Just to differentiate us from other hotels we offer little Berliner meat balls for breakfast instead of bacon. Please rest assured that your meaningful feedback with all your hints regarding to our service team will be discussed and to improve your impressions we hope to meet again someday. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, We appreciate your feedback which confirms your mostly positive impressions and overall pleasant stay with us although we are sorry that our price-performance ratio didn't fully meet your expectations. Please be informed that in-house we work with a dynamic pricing system, whereby the rates are based on the current booking situation, as well as utilization and any events in Berlin. Thus, the room rates vary daily and a convenient booking is possible most time of the year. We kindly ask for your understanding in this regard and hope for another opportunity to change your point of view during your future stay. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, Thank you for sharing a kind feedback of your recent stay with us. We are glad that your positive impressions prevailed and that your abidance at our modern city hotel was overall enjoyable. Next time we would like to fully convince you of our excellent hospitality and hope to meet again. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear Mario, Thank you for staying at our modern hotel and for taking the time to bring your review to our attention. We are glad that you overall had a pleasant abidance with us even though our breakfast didn't fully meet your expectations which we regret as it usually is very popular with our guests. In order to find solutions for improvements we would have liked to know how we can enhance selection and quality in your opinion to make it more enjoyable. Hopefully we can welcome you back again someday and change your point of view. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear Baltussen, Thank you for giving your recent stay a good rating. We are glad to know that you enjoyed a pleasant time at our H2 Hotel overall and appreciated most of our conveniences. During your next visit we would like to fully convince you of our quality level and hope to meet again someday. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, Thank you for your review. Regarding to your 72% rating we are glad that you enjoyed your stay with us overall although mentioned inconveniences clouded your impressions. Please accept our apologies for the inattentive service of our housekeeping team and rest assured that specified issues really arent a usual case. Your meaningful feedback will therefore be discussed and used for internal training purpose to avoid further occurrences. We are also sorry for our colleagues who didn't meet your idea of friendly and guest orientated attitude. We assure you that impolite or inattentive behavior certainly isnt part of our usual norm as our entire staff generally is appreciated for their kindness and helpfulness. Hopefully we can welcome you back again someday and fully convince you of our general excellent warm hospitality. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear Ahmet Ihsan, Thank you for staying at our modern hotel and for taking the time to bring your review to our attention. We are glad that you overall had a pleasant abidance with us even though our breakfast didn't fully meet your expectations which we regret as it usually is very popular with our guests. In order to find solutions for improvements we would have liked to know more detailed how we can enhance selection and quality in your opinion to make it more enjoyable. Hopefully we can welcome you back again someday and change your point of view. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Lieber Gast, für Ihren Aufenthalt und das daraus resultierende freundliche Feedback, möchten wir uns bedanken. Schön, dass wir Ihren Vorstellungen insgesamt gerecht wurden und Sie eine angenehme Zeit bei uns im Hause verbrachten. Ihre Kritik bedauern wir hingegen sehr und nehmen uns diese zur Optimierung zu Herzen. Wir hoffen auf ein baldiges Wiedersehen, um Ihre Eindrücke zu verbessern und Sie mit den tollen Vorzügen unseres modernen H2 Hotels vollständig zu gewinnen. Mit freundlichen Grüßen, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager