Évaluation: H2 Hotel Berlin Alexanderplatz
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Découvrez ce que nos clients pensent de notre H2 Hotel Berlin Alexanderplatz ! Nous présentons ici un aperçu des évaluations laissées par les voyageurs sur différents portails.
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Évaluations : ce que disent nos invités de l'hôtel H2 Hôtel Berlin-Alexanderplatz
Note totale sur 3197 évaluations
Témoignages:
«Petit-déjeuner très copieux» a déclaré 843 invités
«Emplacement parfait» a déclaré 1273 invités
«Chambres attrayantes» a déclaré 1047 invités
«Grand prix» a déclaré 1069 invités
«Personnel très courtois» a déclaré 1172 invités
76%
- Chambre80 / 100
- Localisation80 / 100
- Propreté80 / 100
- Prix60 / 100
- Service80 / 100
- Wifi / Connexion à Internet80 / 100
Liebe Manuela,
wir freuen uns, dass Sie sich in unserem Hause insgesamt wohl fühlten und danken Ihnen dafür, eine entsprechend gute Bewertung abgegeben zu haben. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber in Berlin sein, um Ihre Eindrücke noch weiter zu verbessern.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
20.11.23
80%
Muy buena relación calidad precio, instalaciones nuevas, camas muy cómodas.
- Chambre60 / 100
- Localisation100 / 100
- Propreté80 / 100
- Petit-déjeuner60 / 100
- Prix100 / 100
- Service80 / 100
- Wifi / Connexion à Internet40 / 100
Dear guest,
Thanks a lot for posting a kind review of your recent stay confirming your appreciation for our conveniences and amenities. We are glad that your positive impressions prevailed and that your time with us was enjoyable. Please come back again someday and allow us to convince you of our great quality level in every way.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
20.11.23
76%
- Chambre80 / 100
- Localisation100 / 100
- Propreté80 / 100
- Petit-déjeuner40 / 100
- Prix80 / 100
- Service80 / 100
- Wifi / Connexion à Internet80 / 100
Dear Yonca,
Thank you for staying at our hotel and for bringing your experiences to our attention. We are grateful for your good rating and glad to know that you had a pleasant abidance with us overall. At the same time we regret that our otherwise popular breakfast wasn't to your full satisfaction. To help improving our quality and selection we would have liked to know what we can do in your opinion to make it more enjoyable. Hopefully you will give us another opportunity to be your host and enhance your impressions.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
18.11.23
66%
Vi er ok tilfredse
- Chambre60 / 100
- Localisation80 / 100
- Propreté80 / 100
- Restaurant40 / 100
- Prix60 / 100
- Service100 / 100
- Wifi / Connexion à Internet100 / 100
Dear guest,
Thank you for your time to rate and comment on your recent stay at our hotel. We regret that even though you overall enjoyed a pleasant abidance with us not everything fully met your expectations and we apologize for mentioned inconveniences which will be discussed with our responsible colleagues. Hopefully you will give us another chance to improve your impressions and convince you of our quality level.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
18.11.23
74%
Soggiorno buono, hotel con posizione ottima e molto comoda per visitare la città. Personale disponibile e pulizia adeguata.
Qualità e varietà della colazione migliorabili.
- Chambre60 / 100
- Localisation100 / 100
- Propreté80 / 100
- Petit-déjeuner60 / 100
- Restaurant60 / 100
- Prix80 / 100
- Service80 / 100
- Wifi / Connexion à Internet100 / 100
Dear Jessica,
Thank you for having stayed at our H2 Hotel and for bringing your experiences to our attention. We are glad that you overall enjoyed your time with us even though our breakfast and bistro dishes didn't fully meet your expectations which we regret. Please rest assured that your meaningful feedback is appreciated and will be discussed with our head chef. Furthermore we apologize for the changing water temperature in your shower and assure you to replace the faucet immediately. Hopefully we can welcome you back again someday and improve your impressions.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
16.11.23
70%
- Chambre60 / 100
- Localisation100 / 100
- Propreté40 / 100
- Petit-déjeuner80 / 100
- Prix60 / 100
- Service60 / 100
- Wifi / Connexion à Internet60 / 100
Dear guest,
Thank you for your review. Regarding to your given 70% we are glad that you enjoyed your stay with us overall although mentioned inconveniences clouded your impressions. Please accept our apologies for the inattentive service of our housekeeping team and rest assured that specified issues really aren’t a usual case. Your meaningful feedback will therefore be discussed and used for internal training purpose to avoid further occurrences. Besides you always have the possibility to ask us for additional room amenities in case something is missing. Hopefully we can welcome you back again someday and convince you of our general excellent hospitality.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
15.11.23
73%
- Chambre60 / 100
- Localisation100 / 100
- Propreté60 / 100
- Petit-déjeuner100 / 100
- Prix60 / 100
- Service60 / 100
- Wifi / Connexion à Internet80 / 100
Dear guest,
Thank you for taking the time to review the experiences you gained at our H2 Hotel Berlin Alexanderplatz. We appreciate your feedback and we are glad that all together you enjoyed a pleasant stay with us. With regrets we must realize though that not everything met your expectations. We strive to provide excellent service for every visitor and we give our very best each day to meet our quality level. Therefore we will discuss your meaningful notes with our team to find possible solutions for improvements. Hopefully you will give us another opportunity to be your host and improve your indentations.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
15.11.23
73%
Prima voor een kort bezoek aan Berlijn.
- Chambre80 / 100
- Localisation80 / 100
- Propreté80 / 100
- Petit-déjeuner60 / 100
- Prix60 / 100
- Service60 / 100
- Wifi / Connexion à Internet40 / 100
Dear Martien,
Thank you for taking the time to review your experiences at the H2 Hotel Berlin Alexanderplatz. With regrets we must realize that your impressions didn’t fully meet your expectations of a pleasant stay and we would like to express our sincere apologies for the mentioned inconveniences. We strive to provide excellent service for every customer and therefore we appreciate your meaningful feedback to find equal solutions for improvements. Please rest assured that we are taking the appropriate measures with our entire team to address the problems and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you during your future stay.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
14.11.23
80%
TUTTO BENE
- Chambre60 / 100
- Localisation100 / 100
- Propreté60 / 100
- Petit-déjeuner100 / 100
- Prix80 / 100
- Service100 / 100
- Wifi / Connexion à Internet60 / 100
Dear Michele,
We are thankful for your good rating and glad to know that your stay at our modern city hotel was enjoyable. To fully convince you of our warm hospitality and excellent service we would be pleased to welcome you back again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
14.11.23
80%
Un buon soggiorno nel complesso
- Chambre60 / 100
- Localisation100 / 100
- Propreté60 / 100
- Petit-déjeuner80 / 100
- Prix80 / 100
- Service100 / 100
- Wifi / Connexion à Internet100 / 100
Dear guest,
Many thanks for giving your stay impressions a good rating and kind comment. We are glad that you enjoyed your time with us and liked our great amenities. Your hint also is appreciated and will be considered. Hopefully we will meet again someday as we would like to even improve your impressions. Until then we remain with kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
14.11.23
76%
- Chambre80 / 100
- Localisation80 / 100
- Propreté80 / 100
- Petit-déjeuner80 / 100
- Prix60 / 100
- Service80 / 100
- Wifi / Connexion à Internet60 / 100
Lieber Gast,
wir danken Ihnen für Ihre gute Bewertung und freuen uns, dass die Annehmlichkeiten unseres modernen Hauses Ihren Geschmack trafen. Hoffentlich dürfen wir Sie eines Tages erneut bei uns im H2 Hotel willkommen heißen und noch mehr begeistern.
Beste Grüße aus Berlin,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
13.11.23
76%
Price is a little high for the experience
- Chambre60 / 100
- Localisation100 / 100
- Propreté100 / 100
- Petit-déjeuner40 / 100
- Prix60 / 100
- Service100 / 100
- Wifi / Connexion à Internet80 / 100
Dear Eden,
Thank you for your recent stay and for bringing your impressions to our attention. Regarding to your good 77% rating we are glad that your time with us was enjoyable overall. However we are very sorry for the deficiencies in your room and for the uncomely breakfast situation regarding to the high amount of guests at the same time. Please rest assured that your meaningful notes will be discussed with our responsible colleagues and during your future visit we would like to convince you of our excellent hospitality in every way.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
13.11.23
80%
Piacevole, ci tornerei, peccato per la colazione poco varia
- Chambre80 / 100
- Localisation100 / 100
- Propreté80 / 100
- Petit-déjeuner40 / 100
- Prix80 / 100
- Service80 / 100
- Wifi / Connexion à Internet80 / 100
Dear Gabriele,
Thank you for having stayed at our H2 Hotel and for bringing your experiences to our attention. We are glad that you overall enjoyed your time with us even though our breakfast didn't fully meet your expectations which we regret. Please rest assured that your meaningful feedback is appreciated and will be discussed with our responsible colleagues. Hopefully we can welcome you back again someday and improve your impressions.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
13.11.23
80%
- Chambre80 / 100
- Localisation100 / 100
- Propreté60 / 100
- Petit-déjeuner80 / 100
- Restaurant80 / 100
- Prix80 / 100
- Service80 / 100
- Wifi / Connexion à Internet60 / 100
Lieber Gast,
wir bedanken uns für Ihren Aufenthalt und Ihre Zeit, unser Haus gut bewertet zu haben. Bezugnehmend auf Ihre vergebenen 80% sind wir froh, dass Sie sich bei uns wohl fühlten und unsere Annehmlichkeiten wertschätzten. Während Ihres nächsten Besuches möchten wir Sie gern vollständig von unserem Qualitätsstandard überzeugen und hoffen auf ein Wiedersehen in Berlin.
Mit besten Grüßen,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
12.11.23
73%
A good hotel in a great location . It would benefit from a bar lounge as we visited the Park Inn for this.
- Chambre60 / 100
- Localisation100 / 100
- Propreté80 / 100
- Petit-déjeuner60 / 100
- Prix60 / 100
- Service80 / 100
- Wifi / Connexion à Internet100 / 100
Dear Elizabeth,
Thank you for rating and commenting on your recent stay at our H2 Hotel. Your feedback is appreciated as it helps continuously improving ourselves. We regret that you couldn't gain better impressions during your abidance and we apologize for the mentioned discomfort as it doesn't reflect our usual norm. Please be assured that we will discuss your points of criticism with our team internally. Why don't you visit the cozy bar at our adjoining H4 Hotel next time you stay with us? Our service team there will be happy to welcome you and serve you a lovely drink or tasty dish. We look forward to enable your future abidance more pleasant.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
07.11.23
63%
We were disappointed that the bedclothes were dirty, they cannot have been changed after the previous guests.
It was also very unpleasant with the sewage smell in the room.
When I complained to lady at the reception, I was told that we could not get a new room, as the hotel was full.
I was given clean bedclothes that I had to change myself.
- Chambre60 / 100
- Localisation100 / 100
- Propreté20 / 100
- Petit-déjeuner60 / 100
- Prix80 / 100
- Service60 / 100
- Wifi / Connexion à Internet80 / 100
Dear guest,
We work hard each day to meet our quality level and therefore deeply regret that we couldn't fully convince you of the service features our entire H2 Hotel Team generally is appreciated for. Please accept our sincere apologies for the considerable inattention of our housekeeping and rest assured that specified issues really aren’t a usual case. As a matter of course we will not only discuss your meaningful feedback with our responsible colleagues but also use it for internal training purpose to avoid further occurrences. Hopefully we can welcome you back again someday and win you with our common excellent hospitality.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
06.11.23
77%
- Chambre80 / 100
- Localisation80 / 100
- Propreté80 / 100
- Petit-déjeuner80 / 100
- Restaurant40 / 100
- Prix80 / 100
- Service80 / 100
- Wifi / Connexion à Internet80 / 100
Dear guest,
Thank you for choosing our hotel for your recent trip to Berlin and for giving us a good rating. It shows that our daily efforts were appreciated which made your stay overall enjoyable. Next time we would like to fully convince you of our great advantages and hope to welcome you back again.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
06.11.23
76%
Buono
- Chambre60 / 100
- Localisation100 / 100
- Propreté60 / 100
- Petit-déjeuner80 / 100
- Prix80 / 100
- Service80 / 100
- Wifi / Connexion à Internet80 / 100
Dear guest,
Thank you for your time to leave us a kind review of your stay experiences at our hotel. Good to know that you enjoyed being our guest and that most of our amenities were to your satisfaction. We also appreciate your suggestions for improvement which will be considered and we hope to fully convince you of our quality level during your next stay.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
06.11.23
80%
Hyvä ja siisti hotelli, loistavalla sijainnilla. En viettänyt aikaa hotellissa, eikä ole sellainen hotelli. Mutta kaikki oleellinen oli kunnossa.
- Chambre80 / 100
- Localisation100 / 100
- Propreté80 / 100
- Petit-déjeuner60 / 100
- Prix80 / 100
- Service80 / 100
- Wifi / Connexion à Internet60 / 100
Dear guest,
Thanks a lot for sharing your kind online review. It was our pleasure to have enabled your stay comfortable and overall enjoyable. Next time we would like to fully win you with our super advantages and hope to meet again someday.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
06.11.23
72%
- Chambre60 / 100
- Localisation100 / 100
- Propreté60 / 100
- Prix60 / 100
- Service80 / 100
- Wifi / Connexion à Internet60 / 100
Dear guest,
Thank you for staying at our modern hotel and for taking the time to review your experiences. We are glad that you overall enjoyed your abidance with us although we regret that not everything was to your full satisfaction. We kindly ask you to accept our sincere apologies for the deficient tidiness in your room as it certainly isn’t part of our norm quality level and usual neatness. Please be assured that we will consult our head of department to ensure that impeccable cleanliness is given at all times. Hopefully you will give us another opportunity to prove our excellent service features in every aspect during a future visit.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
06.11.23
Notre indice de satisfaction client
Certificat de:
- Service d'évaluation indépendant
- Évaluations de véritables clients sans manipulation
Note moyenne