Évaluation: H2 Hotel Budapest

Dear Benedetta, Thanks for having stayed at our hotel and for taking the time to bring your experiences to our attention. We deeply regret the uncomely impressions you experienced especially because of some colleagues that obviously didn't meet your idea of guest oriented and friendly service attitude. Please rest assured that our entire team generally is appreciated for their kindness and bearish or impolite behavior certainly not usual. To make sure it stays that way we will hold an appropriate consultation internally to avoid further occurrences. We hope for another opportunity to convince you of our common warm hospitality and would be happy to meet again someday. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear Nick, Regarding to your 60% rating we are glad that you overall had a pleasant abidance with us although we regret that we couldn't fully convince you of our amenities and modern comfort our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know how we can enhance ourselves in your opinion to enable your future visit more enjoyable. It is our aim to satisfy your expectations in every aspect and therefore we hope to meet again someday. Best regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

Dear guest, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advices. Until then we wish you a great time! Kind regards Your H-Hotels Team Fabienne Lennert - Online Reputation Manager West

Dear Ibrahim, Thanks for commenting on your recent abidance at our hotel. We are glad to know that you overall enjoyed being our guest and that you acknowledged most of our conveniences. On the other hand we want to apologize for our colleagues that didn't meet your idea of friendly and guest orientated service attitude. Please rest assured that impolite or inattentive behavior certainly isnt part of our usual norm as our entire team generally is appreciated for their kindness and helpfulness. To make sure it stays that way we will hold an appropriate consultation with our staff and hopefully you will give us another chance to convince you of our common warm hospitality during a future visit. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear Quelan, Thank you for having stayed at our H2 Hotel and for bringing your experiences to our attention. We are glad that you overall enjoyed your time with us even though our breakfast didn't fully meet your expectations which we regret. Please rest assured that your meaningful feedback with all your hint is appreciated and will be discussed internally. Hopefully we can welcome you back again someday and improve your impressions. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear Almudena, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear Guest, Thank you for choosing our H2. We are very sorry that there was no water available for a short time and that we did not act in a service-oriented manner in your opinion. We would be happy if we could show ourselves from a better side at a later date and hope to see you again in beautiful Budapest. Kind regards, Your H-Hotels Team Nicole Krötz Online Reputation Manager

Cara Frida, Grazie per il suo soggiorno nel nostro hotel e per la sua recensione! Ci scusiamo per l'esperienza che ha avuto durante il suo soggiorno. Siamo sempre alla ricerca di modi per migliorare la nostra esperienza del cliente poiché la sua soddisfazione è molto importante per noi e ci sforziamo di garantire a tutti i nostri ospiti un ottimo soggiorno. Ci scusiamo a nome della compagnia di taxi per la sua esperienza. Abbiamo già parlato con il manager. Anche se l'autista descrive questa situazione in modo diverso, non sarà più utilizzato in futuro. Speriamo di darvi il benvenuto di nuovo in futuro per assicurarti un soggiorno completamente soddisfacente a Budapest. Cordiali saluti, Il team H Hotels Nicole Krötz Responsabile della reputazione online

Dear Guest, With regrets we must realize that the impressions you gained at our hotel didn't fully meet your expectations of a pleasant stay. We are really sorry that especially our breakfast which usually is appreciated by our guests wasn't to your satisfaction. To our understanding we would have liked to know in detail how we can improve quality and selection in your opinion to ensure better indentations. We hope to meet again someday to improve your impressions and thus change your point of view. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Lieber Gast, vielen Dank für Ihren Aufenthalt in unserem modernen Hotel und die daraus resultierende Bewertung. Gern möchten wir Sie darüber informieren, dass unsere Rezeption, welche 24 Stunden besetzt ist, eine Vielzahl an Safes zur kostenfreien Nutzung für unsere Gäste bereithält. Hoffentlich dürfen wir eines Tages erneut Ihr Gastgeber sein, um Sie mit den Vorzügen unseres Hauses vollständig zu gewinnen. Herzliche Grüße, Ihr Team von den H-Hotels // Thea Neumann - Online Reputation Manager

Dear Guest, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear Guest, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear Guest, Thank you for your time to rate and comment on your recent stay with us. Please accept our apologies for the way you have felt related to the incident, the comfort and feelings of our guests are our main priority. I can assure you, that the handling of the topic, has nothing to do with discriminitaion, rather the opposite, we are not discriminating anyone, and therefore cannot use other penalties, depending on the way something in our rooms or other parts of the hotel have been damaged. We do have the deepest understanding for what happened, but still we will need to buy new bed linen, towels, and even a new blanket, as the laundry will not be able to wash those in a hygenic and appealinng way, so that other guests in future might use them again. In general the fee for such demage is approximately 300.-EUR, but due to your kindness contacting us, we counted the things to be replaced, and only asked you to pay for the concerned items. Please also let me thank you in the name of our housekeeping, that you have been so kind to let them know, and it did not hit them as a surprise. They are also really thankfull for the recieved 5.000.-HUF (approx. 12,50.-EUR) tip they, this is always appreciated. Again, please let me appologize in the name of our full team, and hope you can understand, that discrimination is not our profile, neither negative, nor the positive way, which would have been the case in your case. Hopefully you will give us another opportunity to be your host and convince you of our general excellent hospitality to change your point of view. Kind regards, Your team from the H-Hotels // Anita Sieber - General Manager

Dear Guest, We deeply regret that your stay with us wasn't as pleasant as you would have expected. Please accept our apologies for the mentioned inconveniences and be assured that we do our very best each day to meet the quality level of our hotel. The satisfaction of each guest is our highest priority and as a matter of course we will discuss your meaningful feedback internally. Hopefully you will give us one more opportunity to change your point of view and win you with our great advantages during a future visit. Sincerely, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear Guest, What a pity that you gave your recent stay only 52%. We are working hard each day to satisfy our guests expectations and to meet the quality level of our H2 Hotel in every aspect. Therefore we regret not to have fully reached your conception of a pleasant abidance. Please accept our apologies for any inconveniences that may have occurred but to improve our service features and quality norm a constructive feedback is important for us. We sincerely hope for another opportunity to change your point of view and convince you of our great hospitality during a future visit. Kind regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear Guest, Thank you for reviewing the experiences of your recent stay at our hotel. Regarding to your 53% rating we are glad that apart from the pillows your time at our hotel was enjoyable overall. Next time please just ask us for additional pillows. We will be happy to provide as many as you need to feel 100% comfortable and hopefully we will meet again someday for a more delightful abidance. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear Guest, We appreciate your efforts to rate and comment on your recent abidance at our H2 Hotel but at the same time we regret that our price-performance ratio didn't meet your expectations. Please be informed that in-house we work with a dynamic pricing system, whereby the rates are based on the current booking situation, as well as utilization and any events in Budapest. Thus, the room rates vary daily and a more convenient booking is possible most time of the year. We kindly ask for your understanding in this regard and hope for another opportunity to change your point of view during your future stay. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear Guest, We deeply regret that your stay with us wasn't as pleasant as you would have expected. Please accept our apologies for the mentioned inconveniences and be assured that we do our very best each day to meet the quality level of our hotel. The satisfaction of each guest is our highest priority and as a matter of course we will discuss your meaningful feedback internally. Hopefully you will give us one more opportunity to change your point of view and win you with our great advantages during a future visit. Kind regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear Guest, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager