Évaluation: H2 Hotel Budapest
Découvrez ce que nos clients pensent de notre H2 Hotel Budapest! Nous présentons ici un aperçu des évaluations laissées par les voyageurs sur différents portails.
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Évaluations : ce que disent nos invités de l'hôtel H2 Hotel Budapest
Note totale sur 2412 évaluations
Témoignages:
„Personnel très sympathique”
„Hôtel très moderne”
„Staff were helpful”
„Situation idéale”
„Very nice”
53%
Nel hoteL non molto bene.
- Chambre40 / 100
- Propreté80 / 100
- Service40 / 100
- Liens de transport100 / 100
- Prix40 / 100
- Petit-déjeuner20 / 100
- Wifi / Connexion à Internet100 / 100
Dear Al,
Thank you for your recent abidance at our hotel. We are sad to see that there were aspects regarding to our colleagues that had fallen short of your expectations and our common norm. Please be assured that bearish or impolite behavior certainly doesn't match our general standard and that our entire team usually is appreciated for their kindness. Therefore we take your meaningful feedback very serious and will be passing it along to our department manager for his consideration. We kindly ask you to accept our apologies for the occurred inconveniences and we do sincerely hope that these unsightly experiences do not deter you from staying with us again in the future as we would like to change your mind.
Best regards,
Your team from the H-Hotels,
Thea Neumann - Online Reputation Manager
18.09.23
60%
Pros: staff are courteous, patient and willing to help; nice location
Cons: I stayed in two rooms during this visit (due to extending my stay and limited room availability). The first room was clean; but the second room (421) was horrible: rusted/molded shower stall floor; hair (from previous customer) hanging from the desk; staled, damp air.
Something to think about: breakfast was decent, with nice selections of bread. But coffee quality is below par. And contents of breakfast remains substantially unchanged throughout the week. Would be great to add changes everyday.
Would be great that water and coffee remain available throughout the day, rather than only during breakfast hour.
- Chambre60 / 100
- Propreté20 / 100
- Service80 / 100
- Liens de transport80 / 100
- Prix60 / 100
- Petit-déjeuner60 / 100
- Wifi / Connexion à Internet60 / 100
Dear Guest,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
07.09.23
53%
De prijs-kwaliteit verhouding vind ik slecht. We hadden een kamer voor 2 volwassenen en 2 kinderen. Deze kamer is echt klein voor 4 personen. Daarnaast kregen we bij de receptie te horen dat je voor parkeren €25 moet betalen, stond niet vermeld op hun site. De hygiëne was goed, de kussens waren heel plat waardoor ik niet goed kon slapen. Voor mij niet voor herhaling vatbaar.
- Chambre20 / 100
- Propreté80 / 100
- Service60 / 100
- Liens de transport80 / 100
- Prix20 / 100
- Petit-déjeuner60 / 100
- Wifi / Connexion à Internet100 / 100
Dear Siner,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
18.08.23
60%
Not bad for a relatively low cost hotel.
- Chambre60 / 100
- Propreté80 / 100
- Service60 / 100
- Liens de transport80 / 100
- Prix60 / 100
- Petit-déjeuner40 / 100
- Restaurant40 / 100
- Wifi / Connexion à Internet60 / 100
Dear Guest,
Thank you for taking the time to leave your honest review. We are sorry that we did not meet your expectations during your stay and apologize for any dissatisfaction. Your comment about your experience is very important for us and we thank you for sharing your concerns with us. Statements such as yours help us to see how we can make improvements for the future.
Best regards,
Your H-Hotels Team,
Anika Müller - Online Reputation Manager
09.08.23
60%
Eier beim Frühstück egal zu welcher Uhrzeit ( sogar zur Öffnung um 6:30 Uhr) kalt. Tische beim Frühstück sollten öfter abgewischt werden.
- Chambre60 / 100
- Propreté60 / 100
- Service60 / 100
- Liens de transport80 / 100
- Prix60 / 100
- Petit-déjeuner60 / 100
- Restaurant40 / 100
- Wifi / Connexion à Internet40 / 100
Liebe Alexandra,
wir schätzen Ihr konstruktives Feedback, denn es hilft uns dabei, stetige Optimierungsprozesse erfolgreich umzusetzen. Gut zu wissen, dass es Ihnen insgesamt bei uns gefallen hat. Schade nur, dass wir Sie nicht vollständig vom Qualitätsniveau unseres Hauses und freundlichem Service all unserer Kollegen überzeugen konnten. Ihre Anmerkungen haben wir aufmerksam gelesen und werden diese intern besprechen, um unserem hohen Standard jederzeit zu entsprechen. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und hoffen auf eine weitere Gelegenheit, Sie vollständig für unser modernes H2 Hotel zu gewinnen.
Beste Grüße,
Ihr Team von den H-Hotels,
Thea Neumann- Online Reputation Manager
15.07.23
56%
Mal.
No hay armario en la habitacion, con lo que no se puede guardar la ropa en ningun sitio.
No hay cajones.
No hay nevera ni para poder tener una botella de agua fria.
El personal de la recepcion es borde y desagradable.
No hay cafe descafeinado en el desayuno.
Pedimos si nos podian meter una botella de vino en la nevera para poder beberla tranquilamente y nos pusieron mala cara y nos dijeron que solo unos minutos . Asi que tampoco pudismo beberla fria.
Habitacion 610 del 30 de Junio al 2 de Julio.
- Chambre40 / 100
- Propreté80 / 100
- Service40 / 100
- Liens de transport80 / 100
- Prix40 / 100
- Petit-déjeuner60 / 100
Dear Guest,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
01.07.23
56%
The room was modern and looked new. But the shower had black mold. Also, the air conditioning was on full when I first got in the room. I had to turn off the a/c and open the window. It took several hours for the temperature to be comfortable for me. You should keep the room at room temperature and allow guests to make it colder if needed.
- Chambre40 / 100
- Propreté40 / 100
- Service40 / 100
- Liens de transport100 / 100
- Prix60 / 100
- Petit-déjeuner60 / 100
Dear Guest,
We deeply regret that your stay with us wasn't as pleasant as you would have expected. Please accept our apologies for the mentioned inconveniences and be assured that we do our very best each day to meet the quality level of our hotel. The satisfaction of each guest is our highest priority and as a matter of course we will discuss your meaningful feedback internally. Hopefully you will give us one more opportunity to change your point of view and win you with our great advantages during a future visit.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
23.06.23
60%
Nice hotel
Poor breakfast 🙃
- Chambre60 / 100
- Propreté80 / 100
- Service60 / 100
- Liens de transport80 / 100
- Prix60 / 100
- Petit-déjeuner20 / 100
Dear Esther,
With regrets we must realize that the impressions you gained at our hotel didn't fully meet your expectations of a pleasant stay. We are really sorry that especially our breakfast which usually is appreciated by our guests wasn't to your satisfaction. To our understanding we would have liked to know in detail how we can improve quality and selection in your opinion to ensure better indentations. We hope to meet again someday to improve your impressions and thus change your point of view.
Best regards,
Your team from the H-Hotels //
Thea Neumann - Online Reputation Manager
16.06.23
56%
Poor service, bad breakfast
- Chambre60 / 100
- Propreté100 / 100
- Service20 / 100
- Liens de transport100 / 100
- Prix40 / 100
- Petit-déjeuner20 / 100
Dear Viktor,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
29.04.23
48%
Personale poco attento al benessere del cliente. Quando abbiamo effettuato il check out, alle 5.30 del mattino, abbiamo chiesto un bicchiere d’acqua in reception e ci è stato detto che non era possibile poiché la sala colazione era ancora chiusa. Mi sembra estremamente poco cortese e di pessimo gusto. Dovete stare attenti al vostro personale. Non ci ritorneremo!!!
- Chambre60 / 100
- Propreté40 / 100
- Service20 / 100
- Liens de transport80 / 100
- Prix40 / 100
- Petit-déjeuner60 / 100
- Restaurant40 / 100
Dear Benedetta,
Thanks for having stayed at our hotel and for taking the time to bring your experiences to our attention. We deeply regret the uncomely impressions you experienced especially because of some colleagues that obviously didn't meet your idea of guest oriented and friendly service attitude. Please rest assured that our entire team generally is appreciated for their kindness and bearish or impolite behavior certainly not usual. To make sure it stays that way we will hold an appropriate consultation internally to avoid further occurrences. We hope for another opportunity to convince you of our common warm hospitality and would be happy to meet again someday.
Best regards,
Your team from the H-Hotels //
Thea Neumann - Online Reputation Manager
26.04.23
60%
The hotel are average. The sales pictures oversellls the hotel.
- Chambre60 / 100
- Propreté60 / 100
- Service60 / 100
- Liens de transport60 / 100
- Prix60 / 100
Dear Nick,
Regarding to your 60% rating we are glad that you overall had a pleasant abidance with us although we regret that we couldn't fully convince you of our amenities and modern comfort our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know how we can enhance ourselves in your opinion to enable your future visit more enjoyable. It is our aim to satisfy your expectations in every aspect and therefore we hope to meet again someday.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
11.04.23
50%
Budapest is abeautuful ciiy, walkable . Food and service are average . Beautiful sights ...
- Chambre40 / 100
- Propreté40 / 100
- Service40 / 100
- Liens de transport80 / 100
- Prix40 / 100
- Petit-déjeuner60 / 100
Dear guest,
Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advices. Until then we wish you a great time!
Kind regards
Your H-Hotels Team
Fabienne Lennert - Online Reputation Manager West
02.04.23
48%
Very bad, the stuff wasnt cheerful and helpful, they need to be trained better than this, at least , train them how to smile in front of their clients, all of them are horrible including the director, except one person who showed us the room but unfortunately I dont remember his name, anyway, will never stay in this hotel again.
- Chambre40 / 100
- Propreté100 / 100
- Service20 / 100
- Liens de transport40 / 100
- Prix20 / 100
- Petit-déjeuner40 / 100
- Restaurant80 / 100
Dear Ibrahim,
Thanks for commenting on your recent abidance at our hotel. We are glad to know that you overall enjoyed being our guest and that you acknowledged most of our conveniences. On the other hand we want to apologize for our colleagues that didn't meet your idea of friendly and guest orientated service attitude. Please rest assured that impolite or inattentive behavior certainly isnt part of our usual norm as our entire team generally is appreciated for their kindness and helpfulness. To make sure it stays that way we will hold an appropriate consultation with our staff and hopefully you will give us another chance to convince you of our common warm hospitality during a future visit.
Best regards,
Your team from the H-Hotels //
Thea Neumann - Online Reputation Manager
18.02.23
53%
Trop bruyant, trop de lumière dans la chambre. petit déjeuner digne d'un formule 1 sans plus.
- Chambre40 / 100
- Propreté80 / 100
- Service40 / 100
- Liens de transport80 / 100
- Prix60 / 100
- Petit-déjeuner20 / 100
Dear Quelan,
Thank you for having stayed at our H2 Hotel and for bringing your experiences to our attention. We are glad that you overall enjoyed your time with us even though our breakfast didn't fully meet your expectations which we regret. Please rest assured that your meaningful feedback with all your hint is appreciated and will be discussed internally. Hopefully we can welcome you back again someday and improve your impressions.
Best regards,
Your team from the H-Hotels //
Thea Neumann - Online Reputation Manager
28.11.22
50%
Deludente
- Chambre40 / 100
- Propreté60 / 100
- Service20 / 100
- Liens de transport80 / 100
- Prix40 / 100
- Petit-déjeuner60 / 100
23.11.22
43%
Limpieza deficiente, la gente de la recepción poco agradable. El hotel no tiene bistró
- Chambre40 / 100
- Propreté20 / 100
- Service40 / 100
- Liens de transport60 / 100
- Prix40 / 100
- Petit-déjeuner60 / 100
Dear Almudena,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your team from the H-Hotels //
Thea Neumann - Online Reputation Manager
06.11.22
60%
Hotel is fine. The water was out due to construction. Understandable but the hotel didnt tell us until after checking in and made no accommodations for guest by providing bottled water during the time there was no water.
- Chambre60 / 100
- Propreté60 / 100
- Service20 / 100
- Liens de transport100 / 100
- Prix60 / 100
- Petit-déjeuner60 / 100
Dear Guest,
Thank you for choosing our H2. We are very sorry that there was no water available for a short time and that we did not act in a service-oriented manner in your opinion. We would be happy if we could show ourselves from a better side at a later date and hope to see you again in beautiful Budapest.
Kind regards,
Your H-Hotels Team
Nicole Krötz Online Reputation Manager
25.10.22
45%
Eravamo un gruppo di 8 persone appena arrivati abbiamo subito notato la poca gentilezza del personale della reception. Appena entrati in camera ho notato che cerano dei capelli nel letto e le lenzuola erano sporche di ruggine. Inoltre la colazione era un po confusa, le bevande calde e fredde erano annacquate; abbiamo fatto un paio di domande allo staff in merito alla colazione e non ci hanno risposto. Ma la cosa peggiore di tutte è stata l esperienza del transfer da hotel all aeroporto che è arrivato con mezzora di ritardo e nessuno della reception ci ha avvisati nonostante fossimo seduti sui divanetti dentro l hotel. Quando ho chiesto al ragazzo della reception ho detto che non avremmo pagato la somma intera ma avremmo chiesto sconto per il disservizio ed ero sicura lo avesse detto all autista, cosa che invece non ha fatto. Al suo arrivo l autista invece di scusarsi per il ritardo ci ha trattato in modo arrogante e quando durante il tragitto per l aeroporto gli abbiamo detto che non avremmo pagato la somma intera ci ha portato in unaerea di sosta da un benzinaio e non si muoveva da lì finché non gli dicevamo che avremmo pagato l importo intero. Una specie di sequestro di persona. Una cosa molto grave
- Chambre60 / 100
- Propreté60 / 100
- Service40 / 100
- Liens de transport20 / 100
- Prix60 / 100
- Petit-déjeuner40 / 100
- Restaurant40 / 100
Cara Frida,
Grazie per il suo soggiorno nel nostro hotel e per la sua recensione! Ci scusiamo per l'esperienza che ha avuto durante il suo soggiorno. Siamo sempre alla ricerca di modi per migliorare la nostra esperienza del cliente poiché la sua soddisfazione è molto importante per noi e ci sforziamo di garantire a tutti i nostri ospiti un ottimo soggiorno. Ci scusiamo a nome della compagnia di taxi per la sua esperienza. Abbiamo già parlato con il manager. Anche se l'autista descrive questa situazione in modo diverso, non sarà più utilizzato in futuro. Speriamo di darvi il benvenuto di nuovo in futuro per assicurarti un soggiorno completamente soddisfacente a Budapest.
Cordiali saluti,
Il team H Hotels
Nicole Krötz Responsabile della reputazione online
24.10.22
46%
Hladno u sobi, doručak jako slab.
- Chambre60 / 100
- Propreté40 / 100
- Service40 / 100
- Liens de transport60 / 100
- Prix60 / 100
- Petit-déjeuner20 / 100
Dear Guest,
With regrets we must realize that the impressions you gained at our hotel didn't fully meet your expectations of a pleasant stay. We are really sorry that especially our breakfast which usually is appreciated by our guests wasn't to your satisfaction. To our understanding we would have liked to know in detail how we can improve quality and selection in your opinion to ensure better indentations. We hope to meet again someday to improve your impressions and thus change your point of view.
Best regards,
Your team from the H-Hotels //
Thea Neumann - Online Reputation Manager
13.10.22
60%
Im Zimmer erwarte ich zum Ablegen der Kleidung einen Kleiderschrank sowie für einen Safe für die Aufbewahrung meiner Wertgegenstände
- Chambre60 / 100
- Propreté80 / 100
- Service40 / 100
- Liens de transport80 / 100
- Prix40 / 100
- Petit-déjeuner60 / 100
Lieber Gast,
vielen Dank für Ihren Aufenthalt in unserem modernen Hotel und die daraus resultierende Bewertung. Gern möchten wir Sie darüber informieren, dass unsere Rezeption, welche 24 Stunden besetzt ist, eine Vielzahl an Safes zur kostenfreien Nutzung für unsere Gäste bereithält. Hoffentlich dürfen wir eines Tages erneut Ihr Gastgeber sein, um Sie mit den Vorzügen unseres Hauses vollständig zu gewinnen.
Herzliche Grüße,
Ihr Team von den H-Hotels //
Thea Neumann - Online Reputation Manager
11.09.22
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