Évaluation: H2 Hotel Budapest
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Évaluation: H2 Hotel Budapest

Découvrez ce que nos clients pensent de notre H2 Hotel Budapest! Nous présentons ici un aperçu des évaluations laissées par les voyageurs sur différents portails.

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Évaluations : ce que disent nos invités de l'hôtel H2 Hotel Budapest

Note totale sur 2207 évaluations

Nos dernières notations:
1809 évaluations, afficher
336 évaluations, afficher
45 évaluations, afficher
14 évaluations, afficher
3 évaluations, afficher
Témoignages:

«Personnel très sympathique» a déclaré 802 invités

«Chambres très agréables» a déclaré 805 invités

«Petit-déjeuner très copieux» a déclaré 679 invités

«Situation idéale» a déclaré 816 invités

«Prix parfait» a déclaré 801 invités

Évaluations détaillées

Général

Chambre

Liens de transport

Propreté

Service

Prix

Petit-déjeuner

Restaurant


60%

De: Annett B.31.05.24

Air condition was shockingly bad- only blew out hot air ( not great when you are on the top floor). The room was tiny and not enough room to swing a cat. Nowhere to put our suitcase and no bedside tables didn’t help. View was lovely though (room 705)
  • Chambre
    40 / 100
  • Propreté
    80 / 100
  • Service
    60 / 100
  • Liens de transport
    80 / 100
  • Prix
    60 / 100
  • Petit-déjeuner
    40 / 100
  • Wifi / Connexion à Internet
    80 / 100
Dear Annett, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

31.05.24


60%

De: Wayne Emms and Sylvie V.29.05.24

To be honest, we would never return, nor would we recommend. The room itself was sufficent. However, the Air Conditioning was non-existent. Only 2 pillows. when most hotels provide 4 pillows. There wasn't a safe. There wasn't a mini fridge? What hotel doesn't have a safe or mini fridge in the room? And, you could not even get ice. And finally, the man checking us in was almost rude. This man is about mid twenties, fairly tall (6 feet) with glasses and a goatee. This man should not be dealing with customers.
  • Chambre
    40 / 100
  • Propreté
    100 / 100
  • Service
    20 / 100
  • Liens de transport
    60 / 100
  • Prix
    60 / 100
  • Petit-déjeuner
    80 / 100
  • Wifi / Connexion à Internet
    100 / 100
Dear Guests, We appreciate your meaningful feedback which reflects the experiences of your recent abidance with us. Regarding to your 60% rating we are glad that your positive impressions prevailed which made your stay overall enjoyable although specified inconveniences clouded your impressions. Please accept our apologies for the mentioned discomfort and be assured that we take your review very serious. As a matter of course we will discuss your concerns and suggestions with our heads of department to find solutions for improvements. Next time we would like to change your point of view and hope for another opportunity to be your host. Best regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

29.05.24


56%

De: Giuseppe21.05.24

Posizione ottima, per una poco trasparenza nella descrizione della camera, ho prenotato una camera con letti singoli, non è stato possibile cambiarla con una matrimoniale. Nessuna disponibilità dalla reception
  • Chambre
    20 / 100
  • Propreté
    100 / 100
  • Service
    20 / 100
  • Liens de transport
    60 / 100
  • Prix
    60 / 100
  • Petit-déjeuner
    80 / 100
  • Wifi / Connexion à Internet
    100 / 100
Dear Giuseppe, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

21.05.24


60%

De: Anonyme17.05.24

z
  • Chambre
    60 / 100
  • Propreté
    80 / 100
  • Service
    40 / 100
  • Liens de transport
    80 / 100
  • Prix
    60 / 100
  • Petit-déjeuner
    40 / 100
  • Wifi / Connexion à Internet
    80 / 100
Dear Guest, Thank you for posting a good review of your recent stay at our hotel. We are happy that you overall enjoyed your time with us and we would be pleased to welcome you back again someday to fully convince you of our excellent hospitality. Best regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

17.05.24


52%

De: Anonyme11.05.24

All in all, it's fine, but operating the air conditioner was difficult and uncomfortable, and it didn't cool enough, and there was no refrigerator for food
  • Chambre
    20 / 100
  • Propreté
    80 / 100
  • Service
    60 / 100
  • Liens de transport
    80 / 100
  • Prix
    20 / 100
  • Wifi / Connexion à Internet
    100 / 100
Dear Guest, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

11.05.24


46%

De: Miki06.05.24

Lokacija Odlicna sve ostalo ne vredi potrosenog novca .
  • Chambre
    40 / 100
  • Propreté
    60 / 100
  • Service
    20 / 100
  • Liens de transport
    60 / 100
  • Prix
    40 / 100
  • Petit-déjeuner
    60 / 100
  • Wifi / Connexion à Internet
    100 / 100
Dear Miki, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

06.05.24


60%

De: Anonyme02.05.24

Mittelmäßig. Service beim ohnehin eher schlechtem Frühstück unfreundlich und unaufmerksam. Das eh dürftige Bistro meistens nicht besetzt. Dafür freundliches Rezeptionspersonal.
  • Chambre
    40 / 100
  • Propreté
    100 / 100
  • Service
    80 / 100
  • Liens de transport
    80 / 100
  • Prix
    60 / 100
  • Petit-déjeuner
    40 / 100
  • Restaurant
    20 / 100
  • Wifi / Connexion à Internet
    100 / 100
Lieber Gast, danke für Ihr Feedback in Bezug auf Ihre Aufenthaltserfahrungen in unserem Hause. Wir bedauern sehr, dass Sie keine besseren Eindrücke sammeln konnten und unser Frühstücksbuffet nicht Ihren Geschmack traf. Gern hätten wir etwas detaillierter gewusst, in wie fern wir Ihrer Meinung nach unsere Auswahl, sowie die Qualität der Speisen optimieren können, um Ihren Wünschen und Vorstellungen zu entsprechen. Weiterhin möchten wir uns dafür entschuldigen, dass unser Team nicht mit dem gewohnt freundlichen, sowie hilfsbereiten Service überzeugen konnte, für welches es üblicherweise von unseren Gästen sehr geschätzt wird. Bitte seien Sie versichert, dass wir dieses Thema in einem intensiven Gespräch aufgreifen werden, um hier neben aller Professionalität nicht die Leidenschaft als Gastgeber zu vernachlässigen. Wir würden uns freuen, Sie eines Tages erneut willkommen heißen zu dürfen, um Ihren zukünftigen Besuch noch angenehmer zu gestalten und somit Ihre Sichtweise zu verbessern. Beste Grüße, Ihr Team von den H-Hotels, Thea Neumann - Online Reputation Manager

02.05.24


53%

De: Anonyme05.04.24

Xx
  • Chambre
    80 / 100
  • Propreté
    60 / 100
  • Service
    60 / 100
  • Liens de transport
    20 / 100
  • Prix
    60 / 100
  • Petit-déjeuner
    40 / 100
  • Wifi / Connexion à Internet
    60 / 100
Lieber Gast, mit großem Bedauern müssen wir feststellen, dass wir Ihren Erwartungen und Vorstellungen an einen gelungenen Aufenthalt in unserem Hause nicht vollständig gerecht werden konnten. Leider ist es uns ohne genaue Angaben bezüglich Ihres Unmutes nur bedingt möglich, entsprechend darauf einzugehen und zu reagieren. Dennoch möchten wir uns für etwaige Unannehmlichkeiten in aller Form entschuldigen und Ihnen versichern, dass das Wohl unserer Gäste bei uns im Vordergrund steht. Gern hätten wir detailliert erfahren, was Ihren Gesamteindruck so sehr trübte und wo genau wir uns Ihrer Meinung nach verbessern können. Hoffentlich bekommen wir von Ihnen eine weitere Möglichkeit Ihr Gastgeber zu sein, um Sie, wie die meisten unserer Gäste, vom hohen Qualitätsniveau unseres H2 Hotels in allen Bereichen zu überzeugen. Beste Grüße, Ihr Team von den H-Hotels, Thea Neumann- Online Reputation Manager

05.04.24


56%

De: Anonyme03.04.24

Didnt sleep for four nights because of heat/noise in the room. Not a hotel i will visit again un less they get aircondition.
  • Chambre
    20 / 100
  • Propreté
    80 / 100
  • Service
    60 / 100
  • Liens de transport
    60 / 100
  • Prix
    60 / 100
  • Petit-déjeuner
    60 / 100
  • Wifi / Connexion à Internet
    60 / 100
Dear Guest, I'm sorry to hear that your stay was affected by heat and noise. This is certainly not the standard we strive for. We take your feedback seriously and will look into how we can provide a more comfortable experience for our guests. We hope to welcome you back in the future and provide you with an improved experience. Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

03.04.24


50%

De: Zdene03.03.24

Not recommended. I booking SURPRISE room and it was really surprise in negative notation. I wanted to changed but they did not. When i make surprise room booking i expected smtg nice, better something surprise positive way but i got bunk beds. Even i pleased to pay more i have not got new room.
  • Chambre
    20 / 100
  • Propreté
    80 / 100
  • Service
    40 / 100
  • Liens de transport
    60 / 100
  • Prix
    40 / 100
  • Petit-déjeuner
    60 / 100
  • Wifi / Connexion à Internet
    80 / 100
Dear Zdene, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please note the special booking conditions: When booking this room category, the special room allocation is based on availability on the day of arrival. Accommodation is in a comfort twin, comfort double, superior double or multiple bed room for single or double use (is declared under show equipment). Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

03.03.24


50%

De: Sabrina22.01.24

The room was nice, but it had a dirty toilet, cheapest breakfast options, moldy bath
  • Chambre
    60 / 100
  • Propreté
    20 / 100
  • Service
    60 / 100
  • Liens de transport
    60 / 100
  • Prix
    60 / 100
  • Petit-déjeuner
    40 / 100
  • Wifi / Connexion à Internet
    60 / 100
Dear Sabrina, Thank you for taking the time to review your recent stay at our H2 Hotel. We deeply regret that we couldn’t convince you of our usual great service features and we are sorry that especially the lack of tidiness in your room clouded your overall impressions so much. The satisfaction of our guests is our highest priority and we work hard every day to meet our standard. Please rest assured that your opposite experiences aren't part of our high quality level and won't be tolerated as well. Therefore we will hold an appropriate consultation with the head of the housekeeping department to make sure that attention and efforts of our cleaning team will be improved. Hopefully you will give us another opportunity to be your host as we would like to change your point of view and convince you of our common excellent hospitality. Best regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

22.01.24


60%

De: Chiara06.01.24

Soggiorno sufficiente, molto comodo per visitare la città. Peccato per la colazione mediocre ma soprattutto per la pulizia dei tavoli della colazione. Devono essere puliti ogni volta che qualcuno si alza
  • Chambre
    60 / 100
  • Propreté
    60 / 100
  • Service
    60 / 100
  • Liens de transport
    80 / 100
  • Prix
    60 / 100
  • Petit-déjeuner
    40 / 100
  • Wifi / Connexion à Internet
    80 / 100
Dear Chiara, Thank you for taking the time to review your experiences at the H2 Hotel Budapest. With regrets we must realize that your impressions didn’t fully meet your expectations of a pleasant stay and we would like to express our sincerest apologies for the mentioned inconveniences. We strive to provide excellent service for every customer and therefore we appreciate your meaningful feedback to find equal solutions for improvements. Please rest assured that we are taking the appropriate measures with our entire team to address the problems and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you during your future stay. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

06.01.24


56%

De: Beryl H.19.12.23

The room size was inadequate for stays longer than 2/3 days. There was no storage space whatsoever also there was no fridge or tea and coffee facilities. We found the reception staff to be friendly and helpful. The location of the hotel was excellent.
  • Chambre
    40 / 100
  • Propreté
    80 / 100
  • Service
    60 / 100
  • Liens de transport
    60 / 100
  • Prix
    40 / 100
  • Petit-déjeuner
    60 / 100
Dear Mr. Heywood, Firstly, we would like to thank you for your stay and for taking the time to review our hotel in Budapest. With reference to your comment, we are very sorry that we could not win you over with all our amenities. It is a pity that you did not like our concept, but as you have surely heard on our homepage, we are a budget hotel that specialises in essential comfort at a reasonable price. you are always welcome to contact our staff on site, they are your contact person 24 hours a day. we wish you a pleasant time until your hopefully soon next stay with us. With kind regards, Your team from H-Hotels, Fabienne Lennert - Online Reputation Manager West

19.12.23


48%

De: Anonyme18.12.23

My room was terrible
  • Chambre
    20 / 100
  • Propreté
    60 / 100
  • Service
    80 / 100
  • Liens de transport
    60 / 100
  • Prix
    20 / 100
  • Petit-déjeuner
    60 / 100
  • Restaurant
    40 / 100
  • Wifi / Connexion à Internet
    100 / 100
Dear guest, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We wish you and your family a Merry Christmas and hope to see you again in beautiful Budapest. Best regards, Your H-Hotels Team, Nicole Krötz - Online Reputation Manager

18.12.23


56%

De: Anonyme29.11.23

Room was okey however the cleaning is not and so much dusty. The reception staff was so kind but the breakfast staff was not. The biggest plus was the location.
  • Chambre
    60 / 100
  • Propreté
    40 / 100
  • Service
    60 / 100
  • Liens de transport
    60 / 100
  • Prix
    80 / 100
  • Petit-déjeuner
    40 / 100
  • Wifi / Connexion à Internet
    100 / 100
Dear Guest, We deeply regret that your stay with us wasn't as pleasant as you would have expected. Please accept our apologies for the mentioned inconveniences and be assured that we do our very best each day to meet the quality level of our hotel. The satisfaction of each guest is our highest priority and as a matter of course we will discuss your meaningful feedback internally. Hopefully you will give us one more opportunity to change your point of view and win you with our great advantages during a future visit. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

29.11.23


50%

De: Leo10.11.23

Very average
  • Chambre
    60 / 100
  • Propreté
    60 / 100
  • Service
    60 / 100
  • Liens de transport
    60 / 100
  • Prix
    20 / 100
  • Petit-déjeuner
    40 / 100
  • Wifi / Connexion à Internet
    100 / 100
Dear Leo, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

10.11.23


56%

De: Gabriel21.10.23

La ubicación del hotel está muy bien, en pleno centro de Budapest y muy cerca de los monumentos más emblemáticos. Teníamos el desayuno incluido y debo destacar ciertos aspectos importantes; básico, poca variedad, fácilmente te encuentras mesas sin limpiar y recoger de otros huéspedes y reponían con poca frecuencia. En cuanto a la limpieza de la habitación, muy mejorable. La primera noche de dos que estuvimos nos encontramos dos tiritas pegadas en la pared de la ducha, no dijimos nada porque era tarde y un error lo tiene cualquiera además de pensar que a la mañana siguiente cuando fueran a limpiar la habitación las quitaran pero no fue así y estuvieron allí pegadas durante toda nuestra estancia. También vimos pelos por el suelo que tampoco recogieron. Las almohadas son muy incómodas, lo comentamos a la chica de limpieza en la mañana para ver si nos podían poner otras, nos dijo que sí pero no lo hizo. Tuvimos que reclamar en recepción cuando volvimos al hotel en la noche y nos dieron otras más confortables. En definitiva, aspectos muy mejorables.
  • Chambre
    60 / 100
  • Propreté
    20 / 100
  • Service
    60 / 100
  • Liens de transport
    80 / 100
  • Prix
    60 / 100
  • Petit-déjeuner
    60 / 100
  • Wifi / Connexion à Internet
    80 / 100
Dear Gabriel, Thank you for taking the time to review your recent stay experiences at our H2 Hotel. We deeply regret your uncomely impressions regarding to our cleaning service and we kindly ask you to accept our apologies for the lack of tidiness in your room which in fact is very unusual. Please rest assured that concerning to your points of criticism we will hold an appropriate consultation with our housekeeping team to improve their attention and efforts. Hopefully you will give us another opportunity to change your point of view and convince you of our excellent hospitality in every way. Best regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

21.10.23


43%

De: Bruno C.10.10.23

Muy mala atencion por parte del personal del hotel, ademas de sus actitudes sospechosas, por ejemplo, el empleado de recepcion siguiendonos por el hotel y espiandonos
  • Chambre
    60 / 100
  • Propreté
    40 / 100
  • Service
    20 / 100
  • Liens de transport
    80 / 100
  • Prix
    40 / 100
  • Petit-déjeuner
    20 / 100
  • Wifi / Connexion à Internet
    20 / 100
Dear Bruno, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

10.10.23


53%

De: Al18.09.23

Nel hoteL non molto bene.
  • Chambre
    40 / 100
  • Propreté
    80 / 100
  • Service
    40 / 100
  • Liens de transport
    100 / 100
  • Prix
    40 / 100
  • Petit-déjeuner
    20 / 100
  • Wifi / Connexion à Internet
    100 / 100
Dear Al, Thank you for your recent abidance at our hotel. We are sad to see that there were aspects regarding to our colleagues that had fallen short of your expectations and our common norm. Please be assured that bearish or impolite behavior certainly doesn't match our general standard and that our entire team usually is appreciated for their kindness. Therefore we take your meaningful feedback very serious and will be passing it along to our department manager for his consideration. We kindly ask you to accept our apologies for the occurred inconveniences and we do sincerely hope that these unsightly experiences do not deter you from staying with us again in the future as we would like to change your mind. Best regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

18.09.23


60%

De: Anonyme07.09.23

Pros: staff are courteous, patient and willing to help; nice location Cons: I stayed in two rooms during this visit (due to extending my stay and limited room availability). The first room was clean; but the second room (421) was horrible: rusted/molded shower stall floor; hair (from previous customer) hanging from the desk; staled, damp air. Something to think about: breakfast was decent, with nice selections of bread. But coffee quality is below par. And contents of breakfast remains substantially unchanged throughout the week. Would be great to add changes everyday. Would be great that water and coffee remain available throughout the day, rather than only during breakfast hour.
  • Chambre
    60 / 100
  • Propreté
    20 / 100
  • Service
    80 / 100
  • Liens de transport
    80 / 100
  • Prix
    60 / 100
  • Petit-déjeuner
    60 / 100
  • Wifi / Connexion à Internet
    60 / 100
Dear Guest, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

07.09.23


Notre indice de satisfaction client
90%

Basé sur 2207 avis

Certificat de:
Customer Alliance
  • Service d'évaluation indépendant
  • Évaluations de véritables clients sans manipulation

Qu’est-ce que le Certificat Customer Alliance?

Customer Alliance est un fournisseur d’avis indépendant au service des entreprises. Nous les aidons à collecter des avis certifiés auprès de leurs clients. Ainsi, notre “Review Certificate” permet de créer une relation de confiance entre l’entreprise et vous - le client.

Comment les avis sont-ils collectés?

Notre questionnaire est envoyé à tous les clients. Par conséquent, chaque avis que vous trouverez a été laissé par un véritable client et ne peut avoir été manipulé. Seul les clients ayant été en lien avec l’entreprise peuvent laisser un avis.

Qu’est ce que l’Indice de satisfaction client?

L’Indice de satisfaction client est basé sur une moyenne calculée à partir de tous les avis client. Il montre dans quelle mesure les clients sont satisfaits des prestations de l'entreprise, 100% étant la note la plus élevée.

Qu'est-ce que c'est?
Note moyenne
  • Customer Alliance90%
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