Évaluation: H2 Hotel Budapest
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Évaluation: H2 Hotel Budapest

Découvrez ce que nos clients pensent de notre H2 Hotel Budapest! Nous présentons ici un aperçu des évaluations laissées par les voyageurs sur différents portails.

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Évaluations : ce que disent nos invités de l'hôtel H2 Hotel Budapest

Note totale sur 2414 évaluations

Nos dernières notations:
2020 évaluations, afficher
344 évaluations, afficher
37 évaluations, afficher
9 évaluations, afficher
4 évaluations, afficher
Témoignages:

„Personnel très sympathique”

„Hôtel très moderne”

„Staff were helpful”

„Situation idéale”

„Very nice”

Évaluations détaillées

Général

Chambre

Liens de transport

Propreté

Service

Prix

Petit-déjeuner

Restaurant


24%

De: jean-francoid d.15.09.23

Dramatique, une nuit dans un couloir / dortoir
  • Chambre
    20 / 100
  • Propreté
    40 / 100
  • Service
    20 / 100
  • Liens de transport
    20 / 100
  • Prix
    20 / 100
  • Wifi / Connexion à Internet
    20 / 100
Dear Jean-Francois, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

15.09.23


36%

De: gp25.07.23

ripp off horrible beds
  • Chambre
    20 / 100
  • Propreté
    20 / 100
  • Service
    20 / 100
  • Liens de transport
    60 / 100
  • Prix
    20 / 100
  • Petit-déjeuner
    80 / 100
  • Wifi / Connexion à Internet
    80 / 100
Dear Guest, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. We regret that you found our beds to be not very comfy although they are appreciated by most of our guests. Still we hope to welcome you back again someday for a more enjoyable time. Kind regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

25.07.23


40%

De: Anonyme24.06.23

Front desk employee are not knid. Need to educate them for service.
  • Chambre
    60 / 100
  • Propreté
    60 / 100
  • Service
    20 / 100
  • Liens de transport
    60 / 100
  • Prix
    20 / 100
  • Petit-déjeuner
    20 / 100
Dear Guest, Thank you for your recent abidance at our hotel. We are sad to see that there were aspects regarding to our colleagues that had fallen short of your expectations and our common norm. Please be assured that bearish or impolite behavior certainly doesn't match our general standard and that our entire team usually is appreciated for their kindness. Therefore we take your meaningful feedback very serious and will be passing it along to our department manager for his consideration. We kindly ask you to accept our apologies for the occurred inconveniences and we do sincerely hope that these unsightly experiences do not deter you from staying with us again in the future as we would like to change your mind. Best regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

24.06.23


34%

De: Victis05.03.23

Hhh
  • Chambre
    40 / 100
  • Propreté
    40 / 100
  • Service
    20 / 100
  • Liens de transport
    40 / 100
  • Prix
    40 / 100
  • Petit-déjeuner
    20 / 100
  • Restaurant
    40 / 100
Dear Victis, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

05.03.23


31%

De: Amalie26.02.23

Aircondition fungerte ikke, ansatte ba oss om å åpne dør. Heldigvis hadde vi betalt ekstra for terrasse slik at vi faktisk hadde terrassedør som kunne åpnes, men pga veiarbeid utforbi som startet 0530 hver morgen har vi aldri sovet så dårlig på hotel. Svært begrenset utvalg til frokost, langt ifra hva man ser for seg. Kunstig eggerøre og pølser var det eneste av varmmat. Ingen kaffe utenfor frokostens åpningstid. Veldig skuffet.
  • Chambre
    20 / 100
  • Propreté
    60 / 100
  • Service
    40 / 100
  • Liens de transport
    40 / 100
  • Prix
    20 / 100
  • Petit-déjeuner
    20 / 100
  • Restaurant
    20 / 100
Dear Amalie, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

26.02.23


40%

De: Antonio18.10.22

Will never ever return. The fact that we had a shower towel with dried blood on it....disgusting!!! (It wasn't just a drop, but at least 15% of the towel covered with dried blood). And the receptionist, after a complaint accused us of doing it... well, that is totaly unacceptable. Breakfast average, what we disliked a lot is that we had to wait for a table for about 10 minutes, with other at least dozen people. I mean, such a big hotel and such a small dining room, have never ever happend to us before. Stylish rooms, cold inside, excellent location, that's all.For the money, big dissapointment....
  • Chambre
    60 / 100
  • Propreté
    20 / 100
  • Service
    20 / 100
  • Liens de transport
    60 / 100
  • Prix
    40 / 100
  • Petit-déjeuner
    40 / 100
Dear Antonio, Thank you for taking the time to review your recent stay at our H2 Hotel. We deeply regret that we couldnt convince you of our usual great service features and we are sorry that especially the lack of tidiness in your room clouded your overall impressions so much. The satisfaction of our guests is our highest priority and we work hard every day to meet our standard. Please rest assured that your opposite experiences aren't part of our high quality level and won't be tolerated as well. Therefore we will hold an appropriate consultation with the head of the housekeeping department to make sure that attention and efforts of our cleaning team will be improved. Hopefully you will give us another opportunity to be your host as we would like to change your point of view and convince you of our common excellent hospitality. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

18.10.22


36%

De: Kevin01.08.22

The H2 hotel is so expensive. But there is no refrigerator nor water boiler.
  • Chambre
    40 / 100
  • Propreté
    40 / 100
  • Service
    20 / 100
  • Liens de transport
    40 / 100
  • Prix
    20 / 100
  • Petit-déjeuner
    60 / 100
Dear Kevin, we were very pleased to welcome you as our guest. We are sorry that you did not like your stay with us. However, since your booking, we have neither increased the prices nor removed the refrigerator. We would love to convince you of our hotel and hope to be able to give you a warm welcome again sometime. Have a nice time until then Best wishes, Your H-Hotels Team Nicole Krötz Online Reputation Manager

01.08.22


33%

De: John m.02.07.22

Not pleasant. The room was very noisy, you could hear every conversation of each person walking the hallway outside our door. We booked a king and we received two beds pushed together with a large gap between which one would fall into if trying to reach the other in bed. I am 62 tall, the blanket provided was very short. Durning the night I kept waking because if I tried to cover my feet, half my upper torso was exposed. When I pulled up the blanket to cover my chest, all of a sudden my ankles and feet were exposed out from under the blanket. We were booked for four nights, we checked out after the first night and found another hotel where we could actually get some rest. When I asked at the front desk if we could possibly cancel the remaining three nights or get any semblance of a refund we were told in no uncertain terms, no. We had booked through Expedia. A representative from Expedia called the hotel requesting the possibility of canceling the remaining reservation and they were told no as well. So we checked out, returned the keys and left after one night, and the hotel was now able to rent our room to someone else if they saw fit, which Im certain if there was demand that they did. I was far from pleased with the stay and will not recommend others to stay there unless they dont value a quite and comfortable room and require sleep. I will also add that the lay out of the room leaves much to be desired. The shower and sink for bathroom are in the same room as and right next to the bed, with no divisional wall. So any attempt to get up and shower and brush ones teeth in the morning and allow your partner to sleep longer is not possible
  • Chambre
    20 / 100
  • Propreté
    80 / 100
  • Service
    20 / 100
  • Liens de transport
    20 / 100
  • Prix
    20 / 100
  • Petit-déjeuner
    40 / 100
Dear Mr. Moore, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

02.07.22


36%

De: MIchal02.06.22

nedoporučuji
  • Chambre
    40 / 100
  • Propreté
    60 / 100
  • Service
    20 / 100
  • Liens de transport
    40 / 100
  • Prix
    20 / 100
Dear Michal, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

02.06.22


Notre indice de satisfaction client
90%

Basé sur 2414 avis

Certificat de:
Customer Alliance
  • Service d'évaluation indépendant
  • Évaluations de véritables clients sans manipulation

Qu’est-ce que le Certificat Customer Alliance?

Customer Alliance est un fournisseur d’avis indépendant au service des entreprises. Nous les aidons à collecter des avis certifiés auprès de leurs clients. Ainsi, notre “Review Certificate” permet de créer une relation de confiance entre l’entreprise et vous - le client.

Comment les avis sont-ils collectés?

Notre questionnaire est envoyé à tous les clients. Par conséquent, chaque avis que vous trouverez a été laissé par un véritable client et ne peut avoir été manipulé. Seul les clients ayant été en lien avec l’entreprise peuvent laisser un avis.

Qu’est ce que l’Indice de satisfaction client?

L’Indice de satisfaction client est basé sur une moyenne calculée à partir de tous les avis client. Il montre dans quelle mesure les clients sont satisfaits des prestations de l'entreprise, 100% étant la note la plus élevée.

Qu'est-ce que c'est?
Note moyenne
  • Customer Alliance90%
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