Évaluation: H2 Hotel Budapest

Dear Ted Macaij, Thank you for your feedback. We deeply regret that our customer service wasn't to your satisfaction due to the described incident. Please be assured that we do everything we possibly can to please our guests requests and wishes but sometimes it's just not manageable. We kindly ask for your understanding that we have to follow the expedia booking rules and therefore can't cancel prepaid reservations that aren't cancelable. Please be aware that we always offer different rates with specified variable conditions which allows our guests to choose between cancelable and non cancelable rates. Of course we understand that sometimes things can come in between but for that reason you had the opportunity to book our best flexible rate. We sincerely hope you can comprehend our point of view and despite the negative experiences stay with us again sometime. Kind regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear Guest, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

Dear Istvan, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear Antonella, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager