Frequently asked questions about Miles & More
How can I register for Miles & More?
Please register here for Miles & More.
Is it possible to combine Miles & More, PAYBACK and HotMiles?
No. You have to decide upon one loyalty program at the latest when checking out. Please note that using the HotMiles benefits is only possible if you do not want to earn Miles & More miles or PAYBACK points for your stay.
Earning and redeeming Miles & More miles
How can I earn miles at H-Hotels.com?
Simply present your Miles & More service card when checking out of the hotel and your award miles will be credited to your account approximately two weeks after check-out.
For what will I earn miles?
You will earn 250 award miles per night in all participating hotels of H-Hotels.com. Miles will be credited approximately 2 weeks after check-out and payment on site. Miles are credited for the overnight stays of the Miles & More member only. Miles can not be earned for fellow travellers. Overnight stays paid with vouchers are excluded from the award programme. Only one member per room will be credited with miles.
In which hotels will I earn miles?
A list of all participating hotels can be found here.
When will the miles be credited to my account?
Miles will be credited to your account approximately 2 weeks after check-out and payment on site.
Can miles be credited retroactively?
If you present your Miles & More service card at check-out, miles are credited to your account approximately 2 weeks after check-out and payment. If you have not received your miles after two weeks or have forgotten to present you service card at check-out, please claim your miles here.
Is it possible to earn miles without staying overnight?
No. You have to stay overnight at one of our hotels to earn miles.