Valutazione: H2 Hotel Berlin Alexanderplatz
Scoprite quello che pensano gli ospiti del nostro H2 Hotel Berlin Alexanderplatz.
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H2 Hotel Berlin-Alexanderplatz
Valutazione complessiva di 2711 recensioni
Dichiarazioni degli ospiti:
„Colazione molto ricca” hanno detto 843 ospiti
„Posizione perfetta” hanno detto 1273 ospiti
„Camere attraenti” hanno detto 1047 ospiti
„Grande prezzo” hanno detto 1069 ospiti
„Personale molto cortese” hanno detto 1172 ospiti
100%
Odlično
- Camera100 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Prezzo100 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thanks a million for posting a brilliant review of your recent and pleasant stay at our H2 Hotel. We are delighted about your praising words confirming your positive impressions and we already look forward to enable your future abidance just as comfortable.
Best wishes,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
03.01.24
100%
- Camera100 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Colazione100 / 100
- Prezzo100 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thanks a million for having chosen our H2 Hotel for your recent stay in Berlin and for sharing your amazing feedback. We are delighted that our modern comfort as well as great conveniences were appreciated and made your abidance memorable. Please recommend us to your friends and come back again soon for another wonderful time with us in nice ambience.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
03.01.24
36%
It was very disappointed. The only good part of the stay was the location of the hotel. I would strongly advise Hotel administration to work upon the soft skills and the handling of customer request.
Would definitely not recommend others to this hotel.
- Camera20 / 100
- Posizione80 / 100
- Pulizia20 / 100
- Colazione60 / 100
- Prezzo20 / 100
- Servizio20 / 100
- Wifi / WLAN80 / 100
Dear guest,
We are not used to getting such negative reviews and therefore we are very sad about yours. Please accept our sincere apologies for the inconveniences caused that upset you so much. We must admit that we are just as disappointed as you are about your experienced lack of cleanliness and service features. Impeccable hygiene is our top priority and we do not tolerate any meanderings. Therefore we have forwarded your complaint to our housekeeping management for their consideration. Hopefully your future trip to Berlin will be more pleasant and we remain with kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
03.01.24
100%
Werry good
- Camera100 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Colazione100 / 100
- Ristorante100 / 100
- Prezzo100 / 100
- Servizio100 / 100
- Wifi / WLAN80 / 100
Dear guest,
How lovely to see the awesome rating and kind comment of your recent stay at our hotel. We are delighted that you had a wonderful time with us and we are thankful for sharing your positive impressions. Please come back again someday and allow us to enable your next abidance just as pleasant.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
03.01.24
46%
- Camera40 / 100
- Posizione60 / 100
- Pulizia40 / 100
- Colazione80 / 100
- Prezzo20 / 100
- Servizio40 / 100
- Wifi / WLAN60 / 100
Dear guest,
Thank you for choosing our hotel for your recent trip to Berlin. With regrets we must realize though that you couldn't gain better impressions. We are very sorry that your expectations of a pleasant stay weren't satisfied. For our understanding we would have liked to know how we can enhance ourselves in your opinion to create better experiences for future visits. To improve your perception and convince you of our great quality level we hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
02.01.24
68%
- Camera80 / 100
- Posizione60 / 100
- Pulizia40 / 100
- Colazione80 / 100
- Ristorante80 / 100
- Prezzo60 / 100
- Servizio60 / 100
- Wifi / WLAN80 / 100
Dear Marinus,
Thank you for reviewing your stay at our H2 Hotel Berlin Alexanderplatz. Good to know that you overall enjoyed your time with us. However we apologize for the mold in your bathroom which is not acceptable and will be removed immediately. We hope to meet again someday and convince you of our great comfort in every way.
Best regards,
Your H-Hotels team
Linda Prutz - Online Reputation Manager
02.01.24
82%
Alles Super
- Camera80 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Colazione60 / 100
- Ristorante80 / 100
- Prezzo80 / 100
- Servizio80 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
vielen Dank für Ihre gute Bewertung und das freundliche Feedback. Wie schön, dass Ihnen die Vorzüge unseres modernen Hauses gefallen haben und Sie einen angenehmen Aufenthalt in toller Lage verbringen konnten. Gern begrüßen wir Sie während Ihres nächsten Besuches in Berlin erneut bei uns, um Sie dann vollständig für unser H2 Hotel zu gewinnen.
Herzlichst,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
02.01.24
80%
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Prezzo80 / 100
- Servizio80 / 100
Dear guest,
We are thankful for your good rating and glad to know that you enjoyed a pleasant time at our hotel. During your next stay we would like to fully convince you of our great advantages and hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
02.01.24
80%
Für einen kürzeren Aufenthalt ohne gehobene Ansprüche ist das Hotel völlig in Ordnung. Das Frühstück ist sehr gut, die Zimmer sind sauber und die Lage ist ganz hervorragend.
- Camera60 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Colazione80 / 100
- Prezzo80 / 100
- Servizio80 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
vielen Dank, dass Sie nach Ihrer Heimkehr an uns gedacht haben und Ihren Aufenthalt mit guten 80% bewerteten. Ihr freundliches Feedback, welches Ihre positiven Eindrücke widerspiegelt, wissen wir ebenfalls zu schätzen und hoffen auf ein baldiges Wiedersehen, um Sie sogar noch mehr zu begeistern.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
02.01.24
76%
Ich bin bereits zum 4ten Mal in einem Hotel der H-Gruppe und leider war das H2 in Berlin bisher das schlechteste Hotel.
Allein in diesem Jahr habe ich in 56x Hotels übernachtet und das H2 gehört zum unteren Drittel.
-> Parkplatz absolut TOP, Preislich entspricht es den typischen Hotelpreisen.
-> Sauberkeit ist ein PLUS Punkt.
-> Frühstücksbuffet und -raum sind nicht ansprechend, zu dem noch sehr laut!
-> Freundlichkeit vom Personal war vorbildlich.
-> Zimmerauswahl, wie bereits beschrieben, eher negativ.
Bei Buchung hatte ich die Wahl zwischen dem H2 und dem H4 Hotel in Berlin, Preisunterschied waren für 4 Tage/3 Nächte gerade einmal 70 EUR mehr im H4. Sollte ich nocheinmal nach Berlin reisen, werde ich mich für das H4 Hotel entscheiden, aufgrund oben genannter Punkte.
- Camera80 / 100
- Posizione80 / 100
- Pulizia100 / 100
- Colazione40 / 100
- Prezzo60 / 100
- Servizio100 / 100
- Wifi / WLAN60 / 100
Lieber Gast,
danke für Ihr freundliches und konstruktives Feedback, welches wir aufmerksam gelesen haben. Schade, dass unser besonderes und innovatives Low Budget Hotelkonzept, insbesondere in Bezug auf unser Frühstücksrestaurant, nicht Ihren Geschmack traf. Für Ihren nächsten Besuch in Berlin empfehlen wir Ihnen unser angrenzendes H4 Hotel, welches durch hochwertigere und umfangreichere Ausstattungsmerkmale besticht. Wir würden uns freuen, bald wieder einmal Ihr Gastgeber in einem unserer H-Hotels sein zu dürfen, um Ihre Meinung zu verbessern.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
02.01.24
100%
Muy buena, repetiría.
- Camera100 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Colazione100 / 100
- Prezzo100 / 100
- Servizio100 / 100
- Wifi / WLAN80 / 100
Dear Vicente,
Many thanks for sharing a wonderful feedback of your stay at our H2 Hotel in the city center of Berlin. How lovely to know that our modern style as well as warm hospitality met your expectations and made your stay so enjoyable. Please recommend us to your friends and come back soon for another memorable abidance with us in nice atmosphere.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
01.01.24
86%
- Camera80 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Colazione100 / 100
- Prezzo80 / 100
- Servizio100 / 100
- Wifi / WLAN40 / 100
Liebe Jutta,
besten Dank für Ihre tolle 87% Bewertung und das freundliche Feedback. Wie schön, dass es Ihnen bei uns gefallen hat, auch wenn die beschriebenen Umstände Ihren Gesamteindruck etwas trübten. Bitte entschuldigen Sie die Unannehmlichkeiten und seien Sie versichert, dass wir Ihre Anmerkungen in unserem täglichen Teammeeting zur Sprache bringen werden. Insbesondere auf eine einwandfreie sowie saubere Zimmer legen wir großen Wert und werden alles daransetzten, dass dies auch so bleibt. Wir hoffen auf eine weitere Gelegenheit, Ihre Eindrücke diesbezüglich während eines zukünftigen Besuches zu verbessern.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
01.01.24
84%
Buono
- Camera80 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Prezzo80 / 100
- Servizio80 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for sharing the kind thoughts of your recent abidance with us and our future guests. We are happy that you enjoyed your stay at our hotel and experienced attentive hospitality. To enable your future visit even more delightful we hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
01.01.24
88%
Ottimo
- Camera80 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Prezzo80 / 100
- Servizio100 / 100
- Wifi / WLAN80 / 100
Dear Giovanni,
Thanks a lot for sharing the positive impressions of your recent stay at our hotel. We are happy about your lovely feedback confirming that our great comfort and guest oriented service features met your expectations. Hopefully we can welcome you back again for another pleasant abidance right in the city center of Berlin.
Best wishes,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
01.01.24
76%
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Colazione80 / 100
- Prezzo60 / 100
- Servizio80 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for sharing the kind thoughts of your recent abidance at our modern H2 Hotel. We are glad that altogether you enjoyed your time with us and appreciated our amenities just as much as our warm hospitality. Please come back again someday and allow us to fully win you with our great advantages.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
01.01.24
93%
- Camera80 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Colazione80 / 100
- Prezzo100 / 100
- Servizio100 / 100
- Wifi / WLAN80 / 100
Liebe Vio,
für die super Bewertung Ihres Aufenthaltes in unserem Hause möchten wir Ihnen vielmals danken. Toll, dass Sie solch positive Eindrücke sammeln konnten und eine angenehme Zeit bei uns in schickem Ambiente, sowie zentraler Lage verbracht haben. Gern heißen wir Sie während Ihres nächsten Besuches in Berlin erneut in unserem modernen H2 Hotel willkommen.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
01.01.24
63%
Just ok but not going back
- Camera60 / 100
- Posizione80 / 100
- Pulizia60 / 100
- Colazione80 / 100
- Prezzo40 / 100
- Servizio80 / 100
- Wifi / WLAN60 / 100
Dear Rowena,
We appreciate your efforts to review your stay experiences at our hotel but at the same time we deeply regret that our comfort and conveniences didn't fully meet your prospects. Please accept our sincere apologies for mentioned trouble and rest assured that we will discuss each point with our responsible colleagues. The well-being of our guests is our top priority and we work hard every day to satisfy their expectations. Therefore we hope to meet again and prove it to you as well.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
01.01.24
100%
Minden szempontból tökéletes
- Camera100 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Colazione100 / 100
- Ristorante100 / 100
- Prezzo100 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Dear Mónika,
Thanks a million for posting a kind review of your recent stay at our hotel. We are delighted that you had a wonderful time with us and we are happy about your beautiful comment confirming your positive impressions. Please come back soon for another memorable abidance.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
31.12.23
100%
Tolles Preis-Leistungsverhältnis.
- Camera100 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Colazione100 / 100
- Prezzo100 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Lieber Thomas,
tausend Dank, dass Sie sich Zeit genommen haben, die super Eindrücke Ihres angenehmen Aufenthaltes in unserem Hause zu teilen. Wir wissen Ihr wunderbares Feedback sehr zu schätzen und finden es toll, dass wir Sie mit modernem Komfort, sowie herzlicher Gastfreundschaft gewinnen konnten. Berlin ist immer eine Reise wert und wir freuen uns darauf, Ihren nächsten Besuch bei uns genauso erholsam werden zu lassen.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
31.12.23
88%
Soggiorno più che soddisfacente
- Camera80 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Colazione80 / 100
- Ristorante80 / 100
- Prezzo80 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Dear Roberta,
How lovely to know that you enjoyed your stay with us and appreciated our conveniences just as much as our great quality level. Thanks a lot for sharing your kind thoughts and for rating us with super 89%. We look forward to enable your future visit just as comfortable and delightful.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
31.12.23
Il nostro Indice di Customer Satisfaction
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