Valoraciones: H+ Hotel Berlin Mitte

Dear Guest, What a pity that you gave your recent stay only 60%. We are working hard each day to satisfy our guests expectations and to meet the quality level of our H+ Hotel in every aspect. Therefore we regret not to have fully reached your conception of a pleasant abidance. Please accept our apologies for any inconveniences that may have occurred but to improve our service features and quality norm a constructive feedback is important for us. We sincerely hope for another opportunity to change your point of view and convince you of our great hospitality during a future visit. Kind regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

Dear guest, With regrets we must realize that your expectations of a pleasant stay at our H+ weren't fully satisfied due to mentioned inconveniences. Please accept our sincere apologies for our colleagues from the front desk that had fallen short of your prospects and our usual norm. We are deeply sorry for the occurred trouble and we assure you that impolite or bearish behavior certainly isn't common at our hotel. Our entire team generally is appreciated for their kindness and to make sure it stays that way we will remind them to not neglect the passion as a host in addition to all professionalism. Hopefully you will give us another chance to convince you of our common warm hospitality during a future visit and thus change your point of view. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Dear guest, We are thankful for your recent stay and meaningful feedback. Please accept our sincerest apologies for the mentioned inconveniences and rest assured that you will get the promised refund. We assert you that a situation like that is very unusual and appeared due to an internal technical error which we deeply regret. Hopefully you will give us a second chance to prove our common excellent service and hospitality during a future visit. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

Lieber Gast, bezugnehmend auf Ihr Feedback bedauern wir sehr, Ihre Erwartungen an einen gelungenen Aufenthalt bei uns nicht erfüllt zu haben. Schade, dass Ihnen der Komfort unseres Hauses nicht zusagte und somit Ihren Gesamteindruck trübte. Die Modernisierung all unserer Zimmer fand jedoch erst vor wenigen (etwa 5) Jahren statt, daher sind wir über Ihre Anmerkungen ein wenig irritiert. Gern hätten wir etwas detaillierter gewusst, in welchen Bereichen wir Ihrer Meinung nach Optimierungsmaßnahmen anstreben können, um Ihnen eine angenehmere Zeit zu ermöglichen. Das Wohl unserer Gäste liegt uns sehr am Herzen, daher hoffen wir auf eine weitere Möglichkeit Ihr Gastgeber sein zu dürfen, um Sie von unserem hohen Standard und unserer herzlichen Gastfreundschaft zu überzeugen. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager