Hotelbeoordeling: H+ Hotel & SPA Engelberg

Dear Mr. Ghering Thank you for being our guest and for taking time to write a review. We really regret that we were not able to convince you about our service and our hotel. We would like to know what your expectations were and what you missed, we would be very grateful if you write us: [email protected] Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. Once again we want to apologize. We wish you all the best! Your team from the H-Hotels Silvia Zumbühl - Front of House Manager

Dear guest We from the H + Hotel & SPA Engelberg are grateful for your honest review. Thanks to feedback such as these it is possible to check our quality and constantly improve it. It is our concern that our guests feel comfortable with us. We regret that we have not succeeded in doing so. We apologise that the quality of our mattresses and of our carpet didn't meet your expectations. Next time please feel free to communicate your concerns and we will furnish you a mattress topper for a better sleep. Unfortunately, we can not undo your experiences. Moreover we regret you were awakened by the church bells early in the morning. Please accept our apologies. We still hope you cherished your stay with us and we get a second chance to convince you of our hotel. Warm greetings from Engelberg, Alexandra Fischoeder Guest Relation Agent

Dear Mr. Harpes Thank you for being once more our guest, we really appreciate your loyalty. We would like to find a solution for your next stay with us. Therefore I wrote an e-mail to your personal account. The satisfaction of our guests is very important to us, thats why we would appreciate if you give us another chance to stay with us. Greetings from Engelberg Silvia Zumbühl Guest Relation Manager

Lieber Gast vielen Dank für Ihre Bewertung. Schön, dass Sie die gute Lage des Hotels als positiv empfanden. Mit großem Bedauern mussten wir feststellen, dass wir offensichtlich weit unter Ihren Erwartungen an unser Haus zurück blieben. Die genannten Mängel habe ich soeben an die zuständige Person weitergeleitet, damit diese umgehend behoben werden können. Bitte seien Sie versichert, dass die hier von Ihnen genannten Punkte nicht Standard unseres Hauses sind. Im Gegenteil, versuchen wir doch stetig unseren Gästen den Aufenthalt so angenehm wie möglich zu gestalten. Umso mehr hoffen wir, dass Sie uns unsere Fehler nachsehen und wir noch einmal die Chance erhalten, Sie in unserem Hause begrüßen zu können - in der Hoffnung, Sie dann von unserem Service sowie unserer Qualität zu überzeugen. Winterliche Grüsse aus den Bergen Silvia Zumbühl Guest Relation Manager

Dear Guest We from the H + hotel & SPA Engelberg are grateful for your review. Thanks to feedback such as these it is possible to check our quality and constantly improve it. It is our concern that our guests feel comfortable with us. We regret that we have not succeeded in doing so. We will discuss this aspect concerning the dinner, your room and our SPA and take measures for improvement. Although, we hope that we will be able to welcome you as our guests on another occasion. Warm greetings from Engelberg Silvia Zumbühl Guest Relation Manager