Reviews: H2 Hotel Budapest
Find out what guests think of the H2 Hotel Budapest! Here we show you an overview of the hotel reviews that travellers have submitted on various portals.
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Evaluation overview: What our guests say about the H2 Hotel Budapest
Overall rating from 2078 evaluations
Guest statements:
802 guests said „Very friendly staff”
805 guests said „Very pleasant rooms”
679 guests said „Very rich breakfast”
816 guests said „Ideal location”
801 guests said „Perfect price”
60%
No me gusto la habitacion y el bistro
- Room40 / 100
- Cleanliness80 / 100
- Service60 / 100
- Breakfast80 / 100
- Restaurant40 / 100
- Location80 / 100
- Price40 / 100
- Wifi / WLAN40 / 100
Dear Gabriela,
Thank you for rating our hotel and thus supporting us in our continuous development. We are very sorry that we were unable to meet your expectations in several areas. Nevertheless, we hope that you had a nice time in Budapest and that we will have another chance to convince you of our hotel at some point.
Best regards,
Your H-Hotels Team,
Nicole Krötz - Online Reputation Manager
24.10.24
56%
La pulizia delle camere è stata molto molto scadente .
Il copri materasso della stanza 509 era macchiato
- Room80 / 100
- Cleanliness20 / 100
- Service60 / 100
- Transport links60 / 100
- Price40 / 100
- Breakfast80 / 100
- Wifi / WLAN20 / 100
Dear Guest,
Thank you for choosing our H2 Hotel for your recent stay in Budapest and for giving us a good rating. We are happy that your positive impressions prevailed and that you generally enjoyed a pleasant time with us. During your next abidance we would like to fully convince you of our great hospitality and hope to meet again someday.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
27.08.24
53%
Muito ruim, provavelmente não voltaria a me hospedar com vocês, estive no verão e o ar condicionado do quarto não funcionava, falei com a recepção que simplesmente disse pra abrir a janela, pedi pra trocar de quarto falaram que não tinha mas pelo Booking havia disponíveis, solicitei um ventilador e também não havia, disseram que no dia seguinte seria resolvido mas nada mudou, foram as piores noites que já tive em um hotel na Europa. Café da manhã era farto e muito bom, mas não era reabastecido com frequência.
- Room20 / 100
- Cleanliness100 / 100
- Service20 / 100
- Transport links40 / 100
- Price60 / 100
- Breakfast80 / 100
- Wifi / WLAN60 / 100
Dear Lucas,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team
17.08.24
50%
House keeping was pretty bad, no proper cleaning on the toilet and no changes of the bedspread and no vacuuming the floor for 4 days.
- Room60 / 100
- Cleanliness20 / 100
- Service20 / 100
- Transport links100 / 100
- Price40 / 100
- Breakfast60 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you for your honest critics. We are very sorry that you got such a bad experience with our Housekeeping service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service.
Sincerely,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
11.08.24
53%
Room was v disappointing, non existent view from window/ needed more pillows/ breakfast was fine but bacon could have been provided and the fresh fruit selection was again disappointing / poor value for money
- Room40 / 100
- Cleanliness60 / 100
- Service60 / 100
- Transport links60 / 100
- Price40 / 100
- Breakfast60 / 100
- Wifi / WLAN60 / 100
Dear Ali,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
09.07.24
60%
recently stayed at H2 Hotel Budapest for 5 nights and had a mixed experience. While the hotel excelled in several areas, there were significant issues that ultimately left me disappointed.
**Negatives:**
1. **Sleeping Experience:** Despite having never experienced back pain or complained about bed quality in hotels before, my sleeping experience here was terrible. I woke up every night after just three hours of sleep with severe back pain. Even after requesting a mattress change, the situation did not improve. This significantly affected my overall comfort and rest during the trip.
2. **Security Issue:** On the last day of my stay, I returned to find that housekeeping had left my room door wide open for several hours after cleaning. All my belongings were left unprotected. When I reported this to the reception, they assured me they would look into it but didn't even ask for my room number, indicating a lack of genuine concern for the issue.
**Positives:**
1. **Cleanliness:** The hotel maintained a high standard of cleanliness throughout my stay. The room and common areas were spotless, which I greatly appreciated.
2. **Location:** The hotel's location is fantastic, situated in the heart of Budapest, making it convenient to explore the city's attractions.
3. **Breakfast:** The breakfast offerings were varied and delicious, providing a great start to each day. The quality and freshness of the food were commendable.
While H2 Hotel Budapest has its strengths, the poor sleeping experience and the security lapse significantly impacted my stay. I hope the hotel addresses these issues to improve the overall guest experience.
- Room20 / 100
- Cleanliness100 / 100
- Service20 / 100
- Transport links60 / 100
- Price60 / 100
- Breakfast100 / 100
- Wifi / WLAN60 / 100
Dear Tal,
Thank you for your efforts to review the experiences of your recent stay at our hotel. We regret that not everything met your expectations but regarding to your 60% rating we are glad that your positive impressions prevailed and that your abidance was overall enjoyable. Please accept our apologies for mentioned inconveniences though and rest assured that we will discuss your meaningful feedback internally to find solutions for improvements. Your future visit we would like to enable more comfortable and hope to meet again someday.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
20.06.24
60%
Air condition was shockingly bad- only blew out hot air ( not great when you are on the top floor). The room was tiny and not enough room to swing a cat. Nowhere to put our suitcase and no bedside tables didn’t help. View was lovely though (room 705)
- Room40 / 100
- Cleanliness80 / 100
- Service60 / 100
- Transport links80 / 100
- Price60 / 100
- Breakfast40 / 100
- Wifi / WLAN80 / 100
Dear Annett,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
31.05.24
60%
To be honest, we would never return, nor would we recommend. The room itself was sufficent. However, the Air Conditioning was non-existent. Only 2 pillows. when most hotels provide 4 pillows. There wasn't a safe. There wasn't a mini fridge? What hotel doesn't have a safe or mini fridge in the room? And, you could not even get ice. And finally, the man checking us in was almost rude. This man is about mid twenties, fairly tall (6 feet) with glasses and a goatee. This man should not be dealing with customers.
- Room40 / 100
- Cleanliness100 / 100
- Service20 / 100
- Transport links60 / 100
- Price60 / 100
- Breakfast80 / 100
- Wifi / WLAN100 / 100
Dear Guests,
We appreciate your meaningful feedback which reflects the experiences of your recent abidance with us. Regarding to your 60% rating we are glad that your positive impressions prevailed which made your stay overall enjoyable although specified inconveniences clouded your impressions. Please accept our apologies for the mentioned discomfort and be assured that we take your review very serious. As a matter of course we will discuss your concerns and suggestions with our heads of department to find solutions for improvements. Next time we would like to change your point of view and hope for another opportunity to be your host.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
29.05.24
60%
Ok but needs improvement
- Room60 / 100
- Cleanliness100 / 100
- Service20 / 100
- Breakfast40 / 100
- Location80 / 100
- Price60 / 100
- Wifi / WLAN100 / 100
Dear Guest,
We appreciate your meaningful feedback which reflects the experiences of your recent abidance with us. Regarding to your 60% rating we are glad that your positive impressions prevailed which made your stay overall enjoyable although specified inconveniences clouded your impressions. Please accept our apologies for the mentioned discomfort and be assured that we take your review very serious. As a matter of course we will discuss your concerns and suggestions with our heads of department to find solutions for improvements. Next time we would like to change your point of view and hope for another opportunity to be your host.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
26.05.24
56%
Posizione ottima, per una poco trasparenza nella descrizione della camera, ho prenotato una camera con letti singoli, non è stato possibile cambiarla con una matrimoniale. Nessuna disponibilità dalla reception
- Room20 / 100
- Cleanliness100 / 100
- Service20 / 100
- Transport links60 / 100
- Price60 / 100
- Breakfast80 / 100
- Wifi / WLAN100 / 100
Dear Giuseppe,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
21.05.24
60%
z
- Room60 / 100
- Cleanliness80 / 100
- Service40 / 100
- Transport links80 / 100
- Price60 / 100
- Breakfast40 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thank you for posting a good review of your recent stay at our hotel. We are happy that you overall enjoyed your time with us and we would be pleased to welcome you back again someday to fully convince you of our excellent hospitality.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
17.05.24
52%
All in all, it's fine, but operating the air conditioner was difficult and uncomfortable, and it didn't cool enough, and there was no refrigerator for food
- Room20 / 100
- Cleanliness80 / 100
- Service60 / 100
- Transport links80 / 100
- Price20 / 100
- Wifi / WLAN100 / 100
Dear Guest,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
11.05.24
46%
Lokacija Odlicna sve ostalo ne vredi potrosenog novca .
- Room40 / 100
- Cleanliness60 / 100
- Service20 / 100
- Transport links60 / 100
- Price40 / 100
- Breakfast60 / 100
- Wifi / WLAN100 / 100
Dear Miki,
Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
06.05.24
60%
Mittelmäßig. Service beim ohnehin eher schlechtem Frühstück unfreundlich und unaufmerksam. Das eh dürftige Bistro meistens nicht besetzt. Dafür freundliches Rezeptionspersonal.
- Room40 / 100
- Cleanliness100 / 100
- Service80 / 100
- Transport links80 / 100
- Price60 / 100
- Breakfast40 / 100
- Restaurant20 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
danke für Ihr Feedback in Bezug auf Ihre Aufenthaltserfahrungen in unserem Hause. Wir bedauern sehr, dass Sie keine besseren Eindrücke sammeln konnten und unser Frühstücksbuffet nicht Ihren Geschmack traf. Gern hätten wir etwas detaillierter gewusst, in wie fern wir Ihrer Meinung nach unsere Auswahl, sowie die Qualität der Speisen optimieren können, um Ihren Wünschen und Vorstellungen zu entsprechen. Weiterhin möchten wir uns dafür entschuldigen, dass unser Team nicht mit dem gewohnt freundlichen, sowie hilfsbereiten Service überzeugen konnte, für welches es üblicherweise von unseren Gästen sehr geschätzt wird. Bitte seien Sie versichert, dass wir dieses Thema in einem intensiven Gespräch aufgreifen werden, um hier neben aller Professionalität nicht die Leidenschaft als Gastgeber zu vernachlässigen. Wir würden uns freuen, Sie eines Tages erneut willkommen heißen zu dürfen, um Ihren zukünftigen Besuch noch angenehmer zu gestalten und somit Ihre Sichtweise zu verbessern.
Beste Grüße,
Ihr Team von den H-Hotels,
Thea Neumann - Online Reputation Manager
02.05.24
53%
Xx
- Room80 / 100
- Cleanliness60 / 100
- Service60 / 100
- Transport links20 / 100
- Price60 / 100
- Breakfast40 / 100
- Wifi / WLAN60 / 100
Lieber Gast,
mit großem Bedauern müssen wir feststellen, dass wir Ihren Erwartungen und Vorstellungen an einen gelungenen Aufenthalt in unserem Hause nicht vollständig gerecht werden konnten. Leider ist es uns ohne genaue Angaben bezüglich Ihres Unmutes nur bedingt möglich, entsprechend darauf einzugehen und zu reagieren. Dennoch möchten wir uns für etwaige Unannehmlichkeiten in aller Form entschuldigen und Ihnen versichern, dass das Wohl unserer Gäste bei uns im Vordergrund steht. Gern hätten wir detailliert erfahren, was Ihren Gesamteindruck so sehr trübte und wo genau wir uns Ihrer Meinung nach verbessern können. Hoffentlich bekommen wir von Ihnen eine weitere Möglichkeit Ihr Gastgeber zu sein, um Sie, wie die meisten unserer Gäste, vom hohen Qualitätsniveau unseres H2 Hotels in allen Bereichen zu überzeugen.
Beste Grüße,
Ihr Team von den H-Hotels,
Thea Neumann- Online Reputation Manager
05.04.24
56%
Didnt sleep for four nights because of heat/noise in the room.
Not a hotel i will visit again un less they get aircondition.
- Room20 / 100
- Cleanliness80 / 100
- Service60 / 100
- Transport links60 / 100
- Price60 / 100
- Breakfast60 / 100
- Wifi / WLAN60 / 100
Dear Guest,
I'm sorry to hear that your stay was affected by heat and noise. This is certainly not the standard we strive for. We take your feedback seriously and will look into how we can provide a more comfortable experience for our guests. We hope to welcome you back in the future and provide you with an improved experience.
Best regards,
Your H-Hotels Team,
Anika Müller - Online Reputation Manager
03.04.24
50%
Not recommended. I booking SURPRISE room and it was really surprise in negative notation. I wanted to changed but they did not. When i make surprise room booking i expected smtg nice, better something surprise positive way but i got bunk beds. Even i pleased to pay more i have not got new room.
- Room20 / 100
- Cleanliness80 / 100
- Service40 / 100
- Transport links60 / 100
- Price40 / 100
- Breakfast60 / 100
- Wifi / WLAN80 / 100
Dear Zdene,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please note the special booking conditions: When booking this room category, the special room allocation is based on availability on the day of arrival. Accommodation is in a comfort twin, comfort double, superior double or multiple bed room for single or double use (is declared under show equipment). Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
03.03.24
50%
The room was nice, but it had a dirty toilet, cheapest breakfast options, moldy bath
- Room60 / 100
- Cleanliness20 / 100
- Service60 / 100
- Transport links60 / 100
- Price60 / 100
- Breakfast40 / 100
- Wifi / WLAN60 / 100
Dear Sabrina,
Thank you for taking the time to review your recent stay at our H2 Hotel. We deeply regret that we couldn’t convince you of our usual great service features and we are sorry that especially the lack of tidiness in your room clouded your overall impressions so much. The satisfaction of our guests is our highest priority and we work hard every day to meet our standard. Please rest assured that your opposite experiences aren't part of our high quality level and won't be tolerated as well. Therefore we will hold an appropriate consultation with the head of the housekeeping department to make sure that attention and efforts of our cleaning team will be improved. Hopefully you will give us another opportunity to be your host as we would like to change your point of view and convince you of our common excellent hospitality.
Best regards,
Your team from the H-Hotels,
Thea Neumann - Online Reputation Manager
22.01.24
60%
Soggiorno sufficiente, molto comodo per visitare la città. Peccato per la colazione mediocre ma soprattutto per la pulizia dei tavoli della colazione. Devono essere puliti ogni volta che qualcuno si alza
- Room60 / 100
- Cleanliness60 / 100
- Service60 / 100
- Transport links80 / 100
- Price60 / 100
- Breakfast40 / 100
- Wifi / WLAN80 / 100
Dear Chiara,
Thank you for taking the time to review your experiences at the H2 Hotel Budapest. With regrets we must realize that your impressions didn’t fully meet your expectations of a pleasant stay and we would like to express our sincerest apologies for the mentioned inconveniences. We strive to provide excellent service for every customer and therefore we appreciate your meaningful feedback to find equal solutions for improvements. Please rest assured that we are taking the appropriate measures with our entire team to address the problems and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you during your future stay.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
06.01.24
46%
- Room40 / 100
- Cleanliness20 / 100
- Service40 / 100
- Breakfast40 / 100
- Location80 / 100
- Price60 / 100
- Wifi / WLAN40 / 100
Dear Guest,
We are sad to see that our modern comfort and service features didn't seem to have satisfied your expectations of a pleasant abidance. Please excuse any kind of inconveniences and be assured that we work hard each day to meet our guests prospects. To help improving ourselves we would have liked to know what we can do in your opinion to enable more delightful experiences. Hopefully you will give us another chance to convince you of our quality level in every aspect and thus enhance your point of view.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
01.01.24
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