Reviews: H2 Hotel Budapest
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Reviews: H2 Hotel Budapest

Find out what guests think of the H2 Hotel Budapest! Here we show you an overview of the hotel reviews that travellers have submitted on various portals.

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Evaluation overview: What our guests say about the H2 Hotel Budapest

Overall rating from 2040 evaluations

Our latest ratings:
1642 evaluations, show
336 evaluations, show
41 evaluations, show
18 evaluations, show
3 evaluations, show
Guest statements:

802 guests said „Very friendly staff”

805 guests said „Very pleasant rooms”

679 guests said „Very rich breakfast”

816 guests said „Ideal location”

801 guests said „Perfect price”

Detailed evaluations

Overall

Room

Transport links

Cleanliness

Service

Price

Breakfast

Restaurant


34%

From: Ahmed A.06.08.24

The room lacked a fridge and kettle, when I asked for a kettle at reception, the evening staff was rude. She finally gave me a kettle, then when I asked for tea bags she directed me to the restaurant. The shameless thing was that they wanted to be paid for tea bags a. The view of the room was against a completely white wall
  • Room
    20 / 100
  • Cleanliness
    40 / 100
  • Service
    20 / 100
  • Transport links
    60 / 100
  • Price
    20 / 100
  • Breakfast
    40 / 100
  • Restaurant
    40 / 100
  • Wifi / WLAN
    60 / 100
Dear Mr. Ahmed Al-Shariah, Thank you for taking the time to leave us a review. We are pleased to hear that our reception staff was able to provide you with a kettle upon your request. However, we apologize for the inconvenience caused by the lack of a refrigerator in your room and the rudeness of our evening staff. We will pass on your feedback to our team to improve. Thank you for choosing to stay with us and we hope to welcome you back in the future. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

06.08.24


23%

From: anonymous20.06.24

Terrible as indicated by my previous comment
  • Room
    20 / 100
  • Cleanliness
    40 / 100
  • Service
    20 / 100
  • Transport links
    20 / 100
  • Price
    20 / 100
  • Breakfast
    20 / 100
  • Wifi / WLAN
    60 / 100
Dear Guest, We deeply regret that your stay with us wasn't as pleasant as you would have expected. Please accept our apologies for the mentioned inconveniences and be assured that we do our very best each day to meet the quality level of our hotel. The satisfaction of each guest is our highest priority and as a matter of course we will discuss your meaningful feedback internally. Hopefully you will give us one more opportunity to change your point of view and win you with our great advantages during a future visit. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

20.06.24


33%

From: Anne20.06.24

Not friendly staff. Wanted money for early check in eve though room was ready. Room dirty in all corner and in bathroom. Breakfast ordinary and boring. Only positive to say was great location
  • Room
    40 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Transport links
    40 / 100
  • Price
    40 / 100
  • Breakfast
    40 / 100
  • Wifi / WLAN
    40 / 100
Dear Anne, Thank you for your recent abidance at our hotel. We are sad to see that there were aspects regarding to our colleagues that had fallen short of your expectations and our common norm. Please be assured that bearish or impolite behavior certainly doesn't match our general standard and that our entire team usually is appreciated for their kindness. Therefore we take your meaningful feedback very serious and will be passing it along to our department manager for his consideration. We kindly ask you to accept our apologies for the occurred inconveniences and we do sincerely hope that these unsightly experiences do not deter you from staying with us again in the future as we would like to change your mind. Best regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

20.06.24


33%

From: Borlea D.15.05.24

Bad
  • Room
    20 / 100
  • Cleanliness
    60 / 100
  • Service
    20 / 100
  • Transport links
    60 / 100
  • Price
    20 / 100
  • Breakfast
    20 / 100
  • Wifi / WLAN
    60 / 100
Dear Guest, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

15.05.24


26%

From: Jesper03.04.24

A right out disappointment. What you call ‘modern’ apparently is the opposite of comfortable
  • Room
    20 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Transport links
    60 / 100
  • Price
    20 / 100
  • Breakfast
    20 / 100
  • Wifi / WLAN
    60 / 100
Dear Jesper, I'm sorry to hear that your experience was disappointing. Comfort is an important aspect of our offering, and it's regrettable to hear that we didn't meet your expectations in this regard. We take your feedback seriously and will use it to improve our services. We hope you'll give us another chance in the future to demonstrate that we can better meet your needs. Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

03.04.24


28%

From: Юлія27.03.24

Найгірше поселення ,ніколи не обирайте кімнати з сюрпризом ,а ще краще цей готель ніколи не бронюйте для себе ,бо ви отримаєте найгірші враження
  • Room
    20 / 100
  • Cleanliness
    60 / 100
  • Service
    40 / 100
  • Transport links
    20 / 100
  • Price
    20 / 100
  • Breakfast
    20 / 100
  • Restaurant
    20 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, We deeply regret to hear that your stay with us did not meet your expectations. We are sorry to hear that you were dissatisfied with the room assigned to you. Your experience is extremely important to us, and we want to ensure that all of our guests enjoy a pleasant stay. It would be very helpful for us if you could provide further details about the issues with the room so that we can make improvements. We take your feedback seriously and will ensure that appropriate measures are taken to avoid such situations in the future. Our goal is to provide our guests with a comfortable and enjoyable stay, and we are sorry that we missed this opportunity. We hope that you will give us another chance to change your opinion and would be delighted to welcome you back in the future. Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

27.03.24


30%

From: Marwan11.03.24

Not that good
  • Room
    20 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Transport links
    40 / 100
  • Price
    40 / 100
  • Breakfast
    40 / 100
  • Wifi / WLAN
    80 / 100
Dear Andrian, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

11.03.24


33%

From: anonymous23.02.24

No
  • Room
    20 / 100
  • Cleanliness
    60 / 100
  • Service
    20 / 100
  • Breakfast
    40 / 100
  • Location
    20 / 100
  • Price
    40 / 100
  • Wifi / WLAN
    20 / 100
Dear Guest, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

23.02.24


23%

From: Greis25.01.24

The staff was very rude. The location is great if you don’t have a car. The breakfast was every day the same and you didn’t have much possibilities to choose from. The parking is very inconvenient, because at night they close it and you need to go outside of the car, to ring it in order to be opened. They say to put the towels that you need to be washed on the floor, but when we came back they had just folded back the same towels.
  • Room
    20 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Transport links
    20 / 100
  • Price
    20 / 100
  • Breakfast
    40 / 100
  • Wifi / WLAN
    60 / 100
Dear Guest, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

25.01.24


32%

From: anonymous01.01.24

  • Room
    20 / 100
  • Cleanliness
    40 / 100
  • Service
    20 / 100
  • Location
    60 / 100
  • Price
    20 / 100
  • Wifi / WLAN
    60 / 100
Dear Guest, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

01.01.24


28%

From: Pucher G.21.12.23

Kritikán aluli.
  • Room
    20 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Transport links
    60 / 100
  • Price
    20 / 100
  • Wifi / WLAN
    60 / 100
Dear guest, We are very sorry that we have obviously not managed to convince you in all areas of our house. Next time, please let us know directly if something is not right - talk to us! We are there for our guests 24 hours a day to fulfil or rectify any wishes or shortcomings immediately. Your feedback is very helpful to ensure you and our future guests have an unforgettable stay. We hope that you will give us another opportunity to convince you of our H2 Hotel and remain with kind regards, Your team from H-Hotels Fabienne Lennert - Online Reputation Manager West

21.12.23


40%

From: anonymous11.12.23

  • Room
    60 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Location
    60 / 100
  • Price
    40 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

11.12.23


24%

From: jean-francoid d.15.09.23

Dramatique, une nuit dans un couloir / dortoir
  • Room
    20 / 100
  • Cleanliness
    40 / 100
  • Service
    20 / 100
  • Transport links
    20 / 100
  • Price
    20 / 100
  • Wifi / WLAN
    20 / 100
Dear Jean-Francois, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

15.09.23


30%

From: anonymous12.08.23

De las peores de mi vida relacion calidad precio. No existen habitaciones familiares, son para grupos de amigos. No fomentan las familias. Normal que no se vean ninos.
  • Room
    20 / 100
  • Cleanliness
    40 / 100
  • Service
    20 / 100
  • Breakfast
    20 / 100
  • Location
    60 / 100
  • Price
    20 / 100
  • Wifi / WLAN
    60 / 100
Dear Guest, We appreciate your efforts to rate and comment on your recent abidance at our H2 Hotel but at the same time we regret that our price-performance ratio didn't meet your expectations. Please be informed that in-house we work with a dynamic pricing system, whereby the rates are based on the current booking situation, as well as utilization and any events in Budapest. Thus, the room rates vary daily and a more convenient booking is possible most time of the year. We kindly ask for your understanding in this regard and hope for another opportunity to change your point of view during your future stay. Best regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

12.08.23


36%

From: gp25.07.23

ripp off horrible beds
  • Room
    20 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Transport links
    60 / 100
  • Price
    20 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear Guest, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. We regret that you found our beds to be not very comfy although they are appreciated by most of our guests. Still we hope to welcome you back again someday for a more enjoyable time. Kind regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

25.07.23


40%

From: anonymous24.06.23

Front desk employee are not knid. Need to educate them for service.
  • Room
    60 / 100
  • Cleanliness
    60 / 100
  • Service
    20 / 100
  • Transport links
    60 / 100
  • Price
    20 / 100
  • Breakfast
    20 / 100
Dear Guest, Thank you for your recent abidance at our hotel. We are sad to see that there were aspects regarding to our colleagues that had fallen short of your expectations and our common norm. Please be assured that bearish or impolite behavior certainly doesn't match our general standard and that our entire team usually is appreciated for their kindness. Therefore we take your meaningful feedback very serious and will be passing it along to our department manager for his consideration. We kindly ask you to accept our apologies for the occurred inconveniences and we do sincerely hope that these unsightly experiences do not deter you from staying with us again in the future as we would like to change your mind. Best regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

24.06.23


34%

From: Victis05.03.23

Hhh
  • Room
    40 / 100
  • Cleanliness
    40 / 100
  • Service
    20 / 100
  • Transport links
    40 / 100
  • Price
    40 / 100
  • Breakfast
    20 / 100
  • Restaurant
    40 / 100
Dear Victis, Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit. Best regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

05.03.23


31%

From: Amalie26.02.23

Aircondition fungerte ikke, ansatte ba oss om å åpne dør. Heldigvis hadde vi betalt ekstra for terrasse slik at vi faktisk hadde terrassedør som kunne åpnes, men pga veiarbeid utforbi som startet 0530 hver morgen har vi aldri sovet så dårlig på hotel. Svært begrenset utvalg til frokost, langt ifra hva man ser for seg. Kunstig eggerøre og pølser var det eneste av varmmat. Ingen kaffe utenfor frokostens åpningstid. Veldig skuffet.
  • Room
    20 / 100
  • Cleanliness
    60 / 100
  • Service
    40 / 100
  • Transport links
    40 / 100
  • Price
    20 / 100
  • Breakfast
    20 / 100
  • Restaurant
    20 / 100
Dear Amalie, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

26.02.23


Our Customer Satisfaction Index
89%

Based on 2040 ratings

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The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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