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Reviews: H2 Hotel Budapest
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Reviews: H2 Hotel Budapest

Find out what guests think of the H2 Hotel Budapest!

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Evaluation overview: What our guests say about the H2 Hotel Budapest

Overall rating from 2023 evaluations

Our latest ratings:
1625 evaluations, show
336 evaluations, show
46 evaluations, show
16 evaluations, show
1 evaluations, show
Guest statements:

802 guests said „Very friendly staff”

805 guests said „Very pleasant rooms”

679 guests said „Very rich breakfast”

816 guests said „Ideal location”

801 guests said „Perfect price”

Detailed evaluations

Overall

Room

Location

Cleanliness

Service

Price

Breakfast

Restaurant

76%

From: Hubert18.03.25

Okay, aber es fehlt im Detail etwas mehr Aufmerksamkeit des Personals.
  • Room
    80 / 100
  • Cleanliness
    100 / 100
  • Service
    40 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    60 / 100
  • Location
    100 / 100
  • Price
    80 / 100
Lieber Hubert, vielen Dank für die gute 77% Bewertung Ihres Aufenthaltes in unserem H2 Hotel. Schön, dass Sie viele tolle Eindrücke sammeln konnten und eine angenehme Zeit bei uns verbrachten. Für unsere Kollegen, welche nicht Ihren Vorstellungen von freundlichem und aufmerksamem Verhalten entsprachen, möchten wir uns hingegen aufrichtig entschuldigen. Wie Sie den zahlreichen positiven Rezensionen entnehmen können, entspricht dies keinesfalls dem herkömmlichen Auftreten unseres sonst so engagierten Teams. Ihr Feedback, welches wir sehr ernst nehmen, werden wir daher in einem intensiven Gespräch erneut aufgreifen, um neben aller Professionalität nicht unsere Leidenschaft als Gastgeber zu vernachlässigen. Hoffentlich dürfen wir Sie eines Tages erneut willkommen heißen und vollständig für uns gewinnen. Mit besten Grüßen aus Budapest, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

18.03.25

76%

From: lucia17.03.25

nice
  • Room
    80 / 100
  • Cleanliness
    60 / 100
  • Service
    80 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    100 / 100
  • Location
    100 / 100
  • Price
    80 / 100
Dear Lucia, Thank you for your time to give your overall pleasant stay at our comfortable hotel a good rating. We are glad that your positive impressions prevailed and we look forward to enable your future visit even more enjoyable. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

17.03.25

73%

From: Andrea G.16.03.25

Great location, but the breakfast was nothing special and the room too small and not very clean.
  • Room
    60 / 100
  • Cleanliness
    40 / 100
  • Service
    100 / 100
  • Breakfast
    60 / 100
  • Location
    100 / 100
  • Price
    80 / 100
Dear Andrea, Thank you for your recent stay and constructive feedback. We are glad that all together you enjoyed your stay at our comfy hotel in convenient location. However, we regret that not everything was up to your satisfaction and we will consider your meaningful notes. Please come back again someday and allow us to improve your impressions. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

16.03.25

70%

From: Peter L.12.03.25

OK. Staff not generally up to scratch but location was excellent
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    60 / 100
  • Breakfast
    40 / 100
  • Wifi / WLAN
    80 / 100
  • Location
    100 / 100
  • Price
    60 / 100
Dear Peter, Thank you for your recent stay and for bringing your impressions to our attention. Good to see that your time with us was overall enjoyable. Please rest assured that your meaningful notes which we apologize for also are appreciated and will be considered. During a future visit we would like to fully convince you of our excellent hospitality and look forward to meet again. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

12.03.25

73%

From: Erika09.03.25

Good
  • Room
    80 / 100
  • Cleanliness
    40 / 100
  • Service
    80 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    80 / 100
  • Location
    80 / 100
  • Price
    80 / 100
Dear Erika, We are glad to know that your recent stay at our H2 Hotel was associated with mostly positive impressions. Please come back again someday and allow us to enable your future visit even more delightful. Warm regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

09.03.25

70%

From: anonymous09.03.25

  • Room
    80 / 100
  • Cleanliness
    60 / 100
  • Service
    80 / 100
  • Breakfast
    60 / 100
  • Location
    60 / 100
  • Price
    80 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Thank you for choosing our hotel for your recent stay in Budapest and for sharing your impressions. We are glad that you overall enjoyed your time with us and appreciated our conveniences. However we would like to apologize that your bathromm apparently has not been cleaned properly which is very unusual and certainly will be discussed with our housekeeping team. Please allow us to convince you of our excellent service features during a future visit. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

09.03.25

80%

From: anonymous04.03.25

Nice and value for Money
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    80 / 100
  • Breakfast
    60 / 100
  • Restaurant
    60 / 100
  • Wifi / WLAN
    80 / 100
  • Location
    80 / 100
  • Price
    80 / 100
Dear guest, Thank you for posting a kind review of your recent stay confirming your appreciation for our conveniences and amenities. We are glad that your positive impressions prevailed and that your time with us was enjoyable. Please come back again someday and allow us to convince you of our great quality level in every way. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

04.03.25

76%

From: anonymous01.03.25

Buena en general, el desayuno estaba bueno pero esperaba más variedad. El sabor de los zumos tampoco era bueno.
  • Room
    80 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Breakfast
    40 / 100
  • Wifi / WLAN
    100 / 100
  • Location
    60 / 100
  • Price
    80 / 100
Dear guest, Thank you for having stayed at our H2 Hotel and for bringing your experiences to our attention. We are glad that you enjoyed your time with us even though our breakfast didn't fully meet your expectations which we regret. Please rest assured that your meaningful notes are appreciated and will be discussed with our responsible colleagues. Hopefully we can welcome you back again someday and improve your impressions. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

01.03.25

73%

From: Valentijn27.02.25

Prima ervaring. Kleine kamer, maar netjes en voldoende voor een paar dagen. Kussens erg dun, zelfs wanneer je er twee hebt. Waterkokertje/koffiezetapparaat was leuk geweest. Mooi dicht in het centrum, op loopafstand van veel bezienswaardigheden. Service prima. Ontbijt voldoende. Kortom, niet het meest luxe. Wel een aanrader voor een verblijf van een paar dagen. Prijs-kwaliteit dik in orde.
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    60 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    80 / 100
  • Location
    80 / 100
  • Price
    80 / 100
Dear Valentijn, Thank you for taking the time to share your impressions with us. We are pleased that you enjoyed your stay with us overall, especially the central location, the service and the good value for money. We are happy to take note of your comments about the pillows and the lack of coffee making facilities and will pass them on internally to make the stay even more pleasant for our guests. It would be nice to welcome you back with us on your next stay. Best regards, Your team from the H-Hotels Sergej Rosenberg - Online Reputation Manager

27.02.25

76%

From: anonymous27.02.25

Globalement, je trouve que les services régressent par rapport à mes expériences passées, tant sur la restauration, le service Check-in et Check-out, cela fait plusieurs fois que je viens et il a fallu plus de 10 minutes pour me trouver!!!
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    60 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    80 / 100
  • Location
    100 / 100
  • Price
    80 / 100
Dear guest, Thank you for your honest feedback. We are sorry to hear that your experience this time does not match the positive impressions from your previous stays. We apologize for the inconvenience at check-in as well as for the empty shower gel and the longer wait time when paying. It is also regrettable that the quality of the breakfast did not meet your expectations. We take your feedback seriously and will carefully examine the points mentioned in order to improve our services and ensure that our guests feel comfortable at all times. We would be happy to welcome you back despite these negative impressions in order to offer you an even better experience. Best regards, Your team from the H-Hotels Sergej Rosenberg - Online Reputation Manager

27.02.25

76%

From: Assa26.02.25

H
  • Room
    80 / 100
  • Cleanliness
    60 / 100
  • Service
    80 / 100
  • Breakfast
    60 / 100
  • Location
    100 / 100
  • Price
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear guest, Thank you for your feedback, Assa! We are pleased that you were satisfied with the transport links, the service and the value for money. We also appreciate your comments on the cleanliness and the breakfast. We will continue to keep an eye on these aspects to make your next stay even more pleasant. We hope to welcome you back soon! Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

26.02.25

77%

From: GV25.02.25

Complessivamente soddisfatti, consigliamo l'hotel. Con qualche piccola attenzione in più si raggiunge la perfezione
  • Room
    100 / 100
  • Cleanliness
    80 / 100
  • Service
    60 / 100
  • Breakfast
    60 / 100
  • Restaurant
    60 / 100
  • Wifi / WLAN
    80 / 100
  • Location
    80 / 100
  • Price
    100 / 100
Dear guest, Thank you for your valuable feedback! We are pleased to hear that you were overall satisfied with your stay and would recommend us. We value your comments very much and take them seriously, especially regarding the details in the room and the service. We will work on improving these points to offer an even better experience. We look forward to hopefully welcoming you back soon! Best regards, Your team at H-Hotels Sergej Rosenberg - Online Reputation Manager

25.02.25

80%

From: anonymous25.02.25

Muy satisfactoria
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    80 / 100
  • Location
    80 / 100
  • Price
    80 / 100
Dear guest, Thank you for your positive feedback! We are pleased that you were satisfied with your stay overall. We have noted your comment regarding the pillows and will take this into account. We hope to welcome you back soon and are always happy to help with your next request. Best regards, Your team at H-Hotels Sergej Rosenberg - Online Reputation Manager

25.02.25

76%

From: anonymous20.02.25

Neu, modern, top lage
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    100 / 100
  • Location
    80 / 100
  • Price
    80 / 100
Lieber Gast, vielen Dank, dass Sie sich Zeit nahmen, Ihren Aufenthalt im H2 Hotel, Ihrer Erfahrungen entsprechend, gut zu bewerten. Wie schön, dass es Ihnen bei uns gefallen hat und Sie überwiegend positive Eindrücke mit nach Hause nahmen. Ihren zukünftigen Besuch möchten wir gern noch angenehmer gestalten und hoffen auf ein Wiedersehen in Budapest. Herzliche Grüße, Ihr Team der H-Hotels Linda Prutz - Online Reputation Manager

20.02.25

77%

From: Gianni16.02.25

  • Room
    80 / 100
  • Cleanliness
    60 / 100
  • Service
    80 / 100
  • Breakfast
    80 / 100
  • Restaurant
    80 / 100
  • Location
    80 / 100
  • Price
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear Gianni, Many thanks for choosing our hotel for your recent trip to Budapest. We are grateful for your good rating and glad to know that your stay was enjoyable overall. Next time we would like to fully convince you of our excellent service as well as warm hospitality and hope to meet again someday. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

16.02.25

80%

From: Tomas U.12.02.25

.
  • Room
    60 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    100 / 100
  • Location
    100 / 100
  • Price
    80 / 100
Dear Tomas, We are grateful for your good rating which confirms the overall positive impressions of your recent stay with us. It was our pleasure to have satisfied your expectations in most ways and we hope to welcome you back again soon for an even more enjoyable time. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

12.02.25

80%

From: Steffi07.02.25

I can recommend H2 Hotels. Beds are comfy and we had all we need in our room
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    80 / 100
  • Location
    100 / 100
  • Price
    80 / 100
Dear Steffi, Thank you so much for your kind recommendation! We’re happy to hear that you enjoyed the comfort of our beds and had everything you needed in your room. We appreciate your feedback on the breakfast, especially regarding the fresh fruit. We’ll certainly look into improving this for future guests. We hope to welcome you back soon and thank you again for sharing your experience! Best regards! 😊 Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

07.02.25

62%

From: anonymous06.02.25

Laz, da je parking vkljicen v ceno nam je pokvarila obisk. Ob izhodu (po dnevu in pol) smo placali 50€ za garazo, ceprav pise na bookingu, da je “privat parlking” in nam nihce ob prihodu tega ni rekel. Zajtrk katastrofa, drugo pa vse tipi top.
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    40 / 100
  • Breakfast
    20 / 100
  • Restaurant
    40 / 100
  • Location
    100 / 100
  • Price
    40 / 100
Dear guest, Thank you for taking the time to give us your honest feedback. We are very sorry to hear that there was a misunderstanding regarding the parking fees and that the breakfast did not meet your expectations. We understand that this negatively affected your stay and we sincerely apologize for the inconvenience. However, we are pleased that you were satisfied with the room and the location. We take your feedback very seriously and will discuss it internally to make improvements. We would be delighted if you would give us another chance in the future to convince you of our service. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

06.02.25

80%

From: Mai03.02.25

A great Hotel on a perfect place
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    80 / 100
  • Location
    80 / 100
  • Price
    80 / 100
Dear Mai, Thank you for your great feedback! We are very pleased that you enjoyed your stay in our hotel and that you appreciated our location and service. Your evaluation of the rooms, cleanliness and breakfast shows us that we are on the right track to offer guests a pleasant stay. We are particularly pleased that you found the location to be perfect and that the hotel is in such beautiful surroundings. We hope that you had many pleasant experiences nearby! It would be a pleasure for us to welcome you again on your next stay. Thank you also for your recommendation! Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

03.02.25

71%

From: Nataliia29.01.25

Overall I enjoyed my stay at this hotel
  • Room
    20 / 100
  • Cleanliness
    20 / 100
  • Service
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Location
    100 / 100
  • Price
    60 / 100
Dear Nataliia, Thank you for staying at our modern hotel and for reviewing your experiences. We are glad that you overall enjoyed your time with us although to our regrets you did not like the endowment of your room. Due to the fact that we are a low budget hotel we hope for your understanding that we don't offer room service or other amenities you would expect from a 4* or 5* hotel. However, we apologize for the deficient tidiness as it certainly isn’t part of our norm quality level and usual neatness. Please rest assured that we will consult our head of department to ensure that impeccable cleanliness is given at all times. Hopefully you will give us another opportunity to prove our excellent hospitality during a future visit. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

29.01.25

Our Customer Satisfaction Index
89%

Based on 2023 ratings

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What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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