Hotelbewertung: H2 Hotel Budapest

Dear Kristian, Thank you for your stay and constructive feedback. We are sad about your poor rating because of the disappointment you experienced. However, kindly be aware that unfortunately you did not book through the relevant online portals and also did not tell us about your membership on-site. Therefore we could not know it and regret the inconvenience caused. Next time please make sure we get the information before your arrival. Thank you very much. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear Juan Carlos, We appreciate your kind words but at the same time regret that not everything met your expectations of a pleasant stay. It is sad to see that our otherwise popular breakfast was not to your satisfaction. In order to find solutions for improvements we would have liked to know how we can enhance quality and selection in your opinion to ensure better indentations. Furthermore we want you to know that daily cleaning is possible on request. Even already during your check-in you can easily tell our front desk team that you wish to have it for your entire stay. Information about it can also be found at our front desk, in the elevators and the digital room guest maps. In addition, our reception team is supposed to tell each guest on their arrival day, and we are very sorry that it obviously was not the case for you. As a matter of course your meaningful feedback will be discussed and used for internal training purposes to avoid further occurrences. During a future visit we would like to win you with our valued advantages. To do so we hope to meet again someday and remain with kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, Thank you for your extensive and constructive review which we have read attentively. It is appreciated on our part as it helps continuously improve ourselves. However, we regret that there were so many aspects that clouded your stay impressions and we would like to apologize for the inconvenience caused. Of course it should have been possible to add another person to your reservation as long as the availability is given. We promise to discuss the matter with our responsible colleagues to find out why your request was rejected. Furthermore we are sorry for the damaged towels and we will forward your feedback to our laundry company. Our housekeeping also is informed and will check the towels more thoroughly before placing them in the rooms. Please be aware that you can always ask us for additional pillows or other items in case something is not the way you expect it to be. Your notes regarding our reception team will be considered and we hope for another opportunity to convince you of our great hospitality during a future visit. Until then we remain with kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear Guest, Thank you for taking the time to review your stay at our hotel. We are pleased that you were satisfied with some aspects and have given a solid overall rating. However, we regret that your experience did not fully meet your expectations in all areas. Your feedback is very important to us, as it helps us continuously improve our service and offerings. We hope to welcome you back on a future occasion to further impress you with our hotel. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Sergio, Thank you for rating your recent stay at our H2 Hotel. Regarding your given 60% we are glad that your positive impressions prevailed. However, we regret that not everything met your expectations. For our understanding we would have liked to know how we can improve our service features and conveniences in your opinion to enable more delightful experiences. During a future visit we would like to win you with our great hospitality and hope to meet again someday. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Hi Mary, Thank you for your review based on the impressions of your stay with us. We deeply regret that we couldn't win you with our otherwise appreciated unique and innovative hotel concept. Our rooms are designed in a minimalist industrial style which means open modern furnishing and we are sorry that it did not meet your expectations. If you prefer the charm of a traditional hotel with different ambiences and additional amenities, we would like to recommend our H4, H+ or Hyperion Hotel for trips to other countries. Hopefully we can welcome you back again at one of our other H-Hotels. Until then, we remain with kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear Anita Christensen, Thank you very much for sharing your experience with us and giving us the opportunity to further improve our service. We are pleased to hear that our central location and the cleanliness of the hotel met your expectations. We regret to note that the service at the reception clearly fell short of your expectations. The long wait due to understaffing is clearly not up to our standards, and we apologize for any inconvenience. Your feedback is extremely valuable to us and will be evaluated by the team to avoid similar situations in the future. We have also noted the lack of coffee or tea making facilities in the room. Our H2 concept deliberately includes a reduced range of additional services, but we will incorporate your comment into our further considerations to enhance guest comfort. We hope that you will give us another opportunity at a later date to impress you with our hospitality and improved service. Best regards, Your H-Hotels team Sergej Rosenberg - Online Reputation Manager

Lieber Gast, wir bedanken uns für Ihren Aufenthalt in unserem H2 Hotel. Ihr konstruktives Feedback wissen wir ebenso zu schätzen, da es hilfreich ist, unsere täglichen Optimierungsprozesse miteinander zu besprechen und anschließend erfolgreich umzusetzen. Wir bedauern sehr, Ihren Erwartungen an einen erholsamen Aufenthalt nicht ganz entsprochen zu haben. Bitte entschuldigen Sie die Unannehmlichkeiten, welche Ihnen aufgrund beschriebener Umstände und Gegebenheiten widerfahren sind. Wir versichern Ihnen, dass wir Ihre Anmerkungen zum Anlass nehmen, mit den zuständigen Kollegen Rücksprache zu halten. Das Wohl unserer Gäste liegt uns sehr am Herzen und wir arbeiten täglich mit Leidenschaft daran, unserem Standard gerecht zu werden. Demnach hoffen wir auf eine weitere Gelegenheit, Ihnen während eines zukünftigen Besuches ein besseres Erlebnis zu bieten und Sie vom Qualitätsniveau unseres Hauses zu überzeugen. Mit freundlichen Grüßen, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, We are sad to see that our modern comfort and service features did not seem to have satisfied your expectations of a pleasant stay. Please excuse any kind of inconveniences that may have occurred, and rest assured that we work hard each day to meet our guests prospects. To help improving ourselves we would have liked to know what we can do in your opinion to enable more delightful experiences. Hopefully you will give us another chance to convince you of our quality level in every aspect and thus enhance your point of view. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest Thank you for your recent stay at our hotel. Regarding to your given 60% we are glad that your positive impressions prevailed. However we regret that not everything met your expectations. To help improving ourselves we would have liked to know how we can enhance our efforts in your opinion to enable more enjoyable experiences. Hopefully you will give us another opportunity to convince you of our excellent hospitality in every aspect during a future visit. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, We are sad to see that our modern comfort and service features did not seem to have satisfied your expectations. Please excuse any kind of inconveniences that may have occurred, and rest assured that we work hard each day to meet our guests prospects. To help improving ourselves we would have liked to know what we can do in your opinion to enable more delightful experiences. Hopefully you will give us another chance to convince you of our quality level in every aspect and thus enhance your point of view. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, We deeply regret that your time with us wasn't as pleasant as you would have expected it to be. Please accept our sincere apologies for mentioned inconveniences and rest assured that we will discuss your meaningful notes with our housekeeping team as it certainky is not a ususal case. Generally we do also have toothbrushes/paste for our guests on request and we are sorry that it obviously was not available during your stay. We work hard each day to meet the quality level of our hotel. Therefore we hope for a second chance to prove it to you as well. Until then we remain with kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear Francesco, We hardly never get such negative reviews. Therefore we are very sad about yours and your uncomely room experiences. Generally our modern design and housekeeping service features are appreciated by our guests. Please accept our apologies for your opposite experiences and for any other inconveniences that may have occured. Surely we will discuss your feedback with our team and hope that your future visit to Budapest will be more enjoyable. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear Francesco, We hardly never get such negative reviews. Therefore we are very sad about yours and your uncomely room experiences. Generally our modern design and housekeeping service features are appreciated by our guests. Please accept our apologies for your opposite experiences and for any other inconveniences that may have occured. Surely we will discuss your feedback with our team and hope that your future visit to Budapest will be more enjoyable. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, Thank you for staying with us and for reviewing your experiences which unfortunately were not as positive as we would have wished for. Please accept our apologies for the described circumstances in your room which affected your well-being so much. Actually our aircon only cools during the summer season. As soon as the outside temperature drops below 22 degrees it is supposed to be used as a heater. The shower in your room will be checked by our maintenance team and we hope that these uncomely impressions do not deter you from staying with us again someday as we would like to prove our otherwise appreciated great hospitality. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear Zsot Kajtor, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations, especially in terms of cleanliness and value for money. We take your feedback very seriously and will review the points raised to ensure that we can improve the quality of our services. We hope you will give us another opportunity to impress you with our service. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Christina, Thank you for review. We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time. Until then we wish you a great time. Best regards, Your H-Hotels Team Nicole Krötz – Online Reputation Manager

Lieber Gast, danke, dass Sie unser Gast waren und sich die Mühe machten, eine Bewertung hinsichtlich Ihrer Erfahrungen abzugeben. Bezugnehmend auf Ihre vergebenen 48% finden wir es jedoch sehr schade, dass Sie keine besseren Eindrücke bei uns im Hause sammeln konnten und Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Gern hätten wir detailliert erfahren, was wir Ihrer Meinung nach verbessern können, um Ihnen ein besseres Erlebnis zu bieten und Ihren Ansprüchen gerecht zu werden. Die Zufriedenheit unserer Gäste liegt uns sehr am Herzen, daher hoffen wir auf eine weitere Gelegenheit, Ihnen genau dies zu beweisen. Beste Grüße, Ihr Team von den H-Hotels, Thea Neumann- Online Reputation Manager

Dear Gabriela, Thank you for rating our hotel and thus supporting us in our continuous development. We are very sorry that we were unable to meet your expectations in several areas. Nevertheless, we hope that you had a nice time in Budapest and that we will have another chance to convince you of our hotel at some point. Best regards, Your H-Hotels Team, Nicole Krötz - Online Reputation Manager

Dear Guest, Thank you for choosing our H2 Hotel for your recent stay in Budapest and for giving us a good rating. We are happy that your positive impressions prevailed and that you generally enjoyed a pleasant time with us. During your next abidance we would like to fully convince you of our great hospitality and hope to meet again someday. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager