Hotelbewertung: H2 Hotel Budapest
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Bewertungsübersicht: Das sagen unsere Gäste über das H2 Hotel Budapest
Gesamtbewertung aus 2379 Bewertungen
Gästeaussagen:
„Sehr freundliche Mitarbeiter” sagten 802 Gäste
„Sehr angenehme Zimmer” sagten 805 Gäste
„Sehr reichhaltiges Frühstück” sagten 679 Gäste
„Ideale Lage” sagten 816 Gäste
„Perfekter Preis” sagten 801 Gäste
23%
Terrible as indicated by my previous comment
- Zimmer20 / 100
- Sauberkeit40 / 100
- Service20 / 100
- Verkehrsanbindung20 / 100
- Preisempfinden20 / 100
- Frühstück20 / 100
- Wifi / WLAN60 / 100
Dear Guest,
We deeply regret that your stay with us wasn't as pleasant as you would have expected. Please accept our apologies for the mentioned inconveniences and be assured that we do our very best each day to meet the quality level of our hotel. The satisfaction of each guest is our highest priority and as a matter of course we will discuss your meaningful feedback internally. Hopefully you will give us one more opportunity to change your point of view and win you with our great advantages during a future visit.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
20.06.24
33%
Not friendly staff. Wanted money for early check in eve though room was ready. Room dirty in all corner and in bathroom. Breakfast ordinary and boring. Only positive to say was great location
- Zimmer40 / 100
- Sauberkeit20 / 100
- Service20 / 100
- Verkehrsanbindung40 / 100
- Preisempfinden40 / 100
- Frühstück40 / 100
- Wifi / WLAN40 / 100
Dear Anne,
Thank you for your recent abidance at our hotel. We are sad to see that there were aspects regarding to our colleagues that had fallen short of your expectations and our common norm. Please be assured that bearish or impolite behavior certainly doesn't match our general standard and that our entire team usually is appreciated for their kindness. Therefore we take your meaningful feedback very serious and will be passing it along to our department manager for his consideration. We kindly ask you to accept our apologies for the occurred inconveniences and we do sincerely hope that these unsightly experiences do not deter you from staying with us again in the future as we would like to change your mind.
Best regards,
Your team from the H-Hotels,
Thea Neumann - Online Reputation Manager
20.06.24
33%
Bad
- Zimmer20 / 100
- Sauberkeit60 / 100
- Service20 / 100
- Verkehrsanbindung60 / 100
- Preisempfinden20 / 100
- Frühstück20 / 100
- Wifi / WLAN60 / 100
Dear Guest,
Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
15.05.24
26%
A right out disappointment. What you call ‘modern’ apparently is the opposite of comfortable
- Zimmer20 / 100
- Sauberkeit20 / 100
- Service20 / 100
- Verkehrsanbindung60 / 100
- Preisempfinden20 / 100
- Frühstück20 / 100
- Wifi / WLAN60 / 100
Dear Jesper,
I'm sorry to hear that your experience was disappointing. Comfort is an important aspect of our offering, and it's regrettable to hear that we didn't meet your expectations in this regard. We take your feedback seriously and will use it to improve our services. We hope you'll give us another chance in the future to demonstrate that we can better meet your needs.
Sincerely,
Your H-Hotels Team,
Anika Müller - Online Reputation Manager
03.04.24
28%
Найгірше поселення ,ніколи не обирайте кімнати з сюрпризом ,а ще краще цей готель ніколи не бронюйте для себе ,бо ви отримаєте найгірші враження
- Zimmer20 / 100
- Sauberkeit60 / 100
- Service40 / 100
- Verkehrsanbindung20 / 100
- Preisempfinden20 / 100
- Frühstück20 / 100
- Restaurant20 / 100
- Wifi / WLAN100 / 100
Dear Guest,
We deeply regret to hear that your stay with us did not meet your expectations. We are sorry to hear that you were dissatisfied with the room assigned to you. Your experience is extremely important to us, and we want to ensure that all of our guests enjoy a pleasant stay.
It would be very helpful for us if you could provide further details about the issues with the room so that we can make improvements. We take your feedback seriously and will ensure that appropriate measures are taken to avoid such situations in the future.
Our goal is to provide our guests with a comfortable and enjoyable stay, and we are sorry that we missed this opportunity. We hope that you will give us another chance to change your opinion and would be delighted to welcome you back in the future.
Sincerely,
Your H-Hotels Team,
Anika Müller - Online Reputation Manager
27.03.24
30%
Not that good
- Zimmer20 / 100
- Sauberkeit20 / 100
- Service20 / 100
- Verkehrsanbindung40 / 100
- Preisempfinden40 / 100
- Frühstück40 / 100
- Wifi / WLAN80 / 100
Dear Andrian,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
11.03.24
33%
No
- Zimmer20 / 100
- Sauberkeit60 / 100
- Service20 / 100
- Frühstück40 / 100
- Lage20 / 100
- Preisempfinden40 / 100
- Wifi / WLAN20 / 100
Dear Guest,
Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
23.02.24
23%
The staff was very rude. The location is great if you don’t have a car. The breakfast was every day the same and you didn’t have much possibilities to choose from. The parking is very inconvenient, because at night they close it and you need to go outside of the car, to ring it in order to be opened. They say to put the towels that you need to be washed on the floor, but when we came back they had just folded back the same towels.
- Zimmer20 / 100
- Sauberkeit20 / 100
- Service20 / 100
- Verkehrsanbindung20 / 100
- Preisempfinden20 / 100
- Frühstück40 / 100
- Wifi / WLAN60 / 100
Dear Guest,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
25.01.24
32%
- Zimmer20 / 100
- Sauberkeit40 / 100
- Service20 / 100
- Lage60 / 100
- Preisempfinden20 / 100
- Wifi / WLAN60 / 100
Dear Guest,
Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
01.01.24
28%
Kritikán aluli.
- Zimmer20 / 100
- Sauberkeit20 / 100
- Service20 / 100
- Verkehrsanbindung60 / 100
- Preisempfinden20 / 100
- Wifi / WLAN60 / 100
Dear guest,
We are very sorry that we have obviously not managed to convince you in all areas of our house.
Next time, please let us know directly if something is not right - talk to us! We are there for our guests 24 hours a day to fulfil or rectify any wishes or shortcomings immediately. Your feedback is very helpful to ensure you and our future guests have an unforgettable stay. We hope that you will give us another opportunity to convince you of our H2 Hotel and remain
with kind regards,
Your team from H-Hotels
Fabienne Lennert - Online Reputation Manager West
21.12.23
40%
- Zimmer60 / 100
- Sauberkeit20 / 100
- Service20 / 100
- Lage60 / 100
- Preisempfinden40 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
11.12.23
24%
Dramatique, une nuit dans un couloir / dortoir
- Zimmer20 / 100
- Sauberkeit40 / 100
- Service20 / 100
- Verkehrsanbindung20 / 100
- Preisempfinden20 / 100
- Wifi / WLAN20 / 100
Dear Jean-Francois,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
15.09.23
30%
De las peores de mi vida relacion calidad precio. No existen habitaciones familiares, son para grupos de amigos. No fomentan las familias. Normal que no se vean ninos.
- Zimmer20 / 100
- Sauberkeit40 / 100
- Service20 / 100
- Frühstück20 / 100
- Lage60 / 100
- Preisempfinden20 / 100
- Wifi / WLAN60 / 100
Dear Guest,
We appreciate your efforts to rate and comment on your recent abidance at our H2 Hotel but at the same time we regret that our price-performance ratio didn't meet your expectations. Please be informed that in-house we work with a dynamic pricing system, whereby the rates are based on the current booking situation, as well as utilization and any events in Budapest. Thus, the room rates vary daily and a more convenient booking is possible most time of the year. We kindly ask for your understanding in this regard and hope for another opportunity to change your point of view during your future stay.
Best regards,
Your team from the H-Hotels,
Thea Neumann - Online Reputation Manager
12.08.23
36%
ripp off horrible beds
- Zimmer20 / 100
- Sauberkeit20 / 100
- Service20 / 100
- Verkehrsanbindung60 / 100
- Preisempfinden20 / 100
- Frühstück80 / 100
- Wifi / WLAN80 / 100
Dear Guest,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. We regret that you found our beds to be not very comfy although they are appreciated by most of our guests. Still we hope to welcome you back again someday for a more enjoyable time.
Kind regards,
Your team from the H-Hotels,
Thea Neumann - Online Reputation Manager
25.07.23
40%
Front desk employee are not knid. Need to educate them for service.
- Zimmer60 / 100
- Sauberkeit60 / 100
- Service20 / 100
- Verkehrsanbindung60 / 100
- Preisempfinden20 / 100
- Frühstück20 / 100
Dear Guest,
Thank you for your recent abidance at our hotel. We are sad to see that there were aspects regarding to our colleagues that had fallen short of your expectations and our common norm. Please be assured that bearish or impolite behavior certainly doesn't match our general standard and that our entire team usually is appreciated for their kindness. Therefore we take your meaningful feedback very serious and will be passing it along to our department manager for his consideration. We kindly ask you to accept our apologies for the occurred inconveniences and we do sincerely hope that these unsightly experiences do not deter you from staying with us again in the future as we would like to change your mind.
Best regards,
Your team from the H-Hotels,
Thea Neumann - Online Reputation Manager
24.06.23
34%
Hhh
- Zimmer40 / 100
- Sauberkeit40 / 100
- Service20 / 100
- Verkehrsanbindung40 / 100
- Preisempfinden40 / 100
- Frühstück20 / 100
- Restaurant40 / 100
Dear Victis,
Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
05.03.23
31%
Aircondition fungerte ikke, ansatte ba oss om å åpne dør. Heldigvis hadde vi betalt ekstra for terrasse slik at vi faktisk hadde terrassedør som kunne åpnes, men pga veiarbeid utforbi som startet 0530 hver morgen har vi aldri sovet så dårlig på hotel. Svært begrenset utvalg til frokost, langt ifra hva man ser for seg. Kunstig eggerøre og pølser var det eneste av varmmat. Ingen kaffe utenfor frokostens åpningstid. Veldig skuffet.
- Zimmer20 / 100
- Sauberkeit60 / 100
- Service40 / 100
- Verkehrsanbindung40 / 100
- Preisempfinden20 / 100
- Frühstück20 / 100
- Restaurant20 / 100
Dear Amalie,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
26.02.23
40%
Will never ever return. The fact that we had a shower towel with dried blood on it....disgusting!!! (It wasn't just a drop, but at least 15% of the towel covered with dried blood). And the receptionist, after a complaint accused us of doing it... well, that is totaly unacceptable. Breakfast average, what we disliked a lot is that we had to wait for a table for about 10 minutes, with other at least dozen people. I mean, such a big hotel and such a small dining room, have never ever happend to us before. Stylish rooms, cold inside, excellent location, that's all.For the money, big dissapointment....
- Zimmer60 / 100
- Sauberkeit20 / 100
- Service20 / 100
- Verkehrsanbindung60 / 100
- Preisempfinden40 / 100
- Frühstück40 / 100
Dear Antonio,
Thank you for taking the time to review your recent stay at our H2 Hotel. We deeply regret that we couldnt convince you of our usual great service features and we are sorry that especially the lack of tidiness in your room clouded your overall impressions so much. The satisfaction of our guests is our highest priority and we work hard every day to meet our standard. Please rest assured that your opposite experiences aren't part of our high quality level and won't be tolerated as well. Therefore we will hold an appropriate consultation with the head of the housekeeping department to make sure that attention and efforts of our cleaning team will be improved. Hopefully you will give us another opportunity to be your host as we would like to change your point of view and convince you of our common excellent hospitality.
Best regards,
Your team from the H-Hotels //
Thea Neumann - Online Reputation Manager
18.10.22
36%
The H2 hotel is so expensive. But there is no refrigerator nor water boiler.
- Zimmer40 / 100
- Sauberkeit40 / 100
- Service20 / 100
- Verkehrsanbindung40 / 100
- Preisempfinden20 / 100
- Frühstück60 / 100
Dear Kevin,
we were very pleased to welcome you as our guest. We are sorry that you did not like your stay with us. However, since your booking, we have neither increased the prices nor removed the refrigerator. We would love to convince you of our hotel and hope to be able to give you a warm welcome again sometime. Have a nice time until then
Best wishes,
Your H-Hotels Team
Nicole Krötz Online Reputation Manager
01.08.22
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