Reviews: H2 Hotel Budapest
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Reviews: H2 Hotel Budapest

Find out what guests think of the H2 Hotel Budapest! Here we show you an overview of the hotel reviews that travellers have submitted on various portals.

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Evaluation overview: What our guests say about the H2 Hotel Budapest

Overall rating from 2970 evaluations

Our latest ratings:
2481 evaluations, show
423 evaluations, show
48 evaluations, show
14 evaluations, show
4 evaluations, show
Guest statements:

802 guests said „Very friendly staff”

805 guests said „Very pleasant rooms”

679 guests said „Very rich breakfast”

816 guests said „Ideal location”

801 guests said „Perfect price”

Detailed evaluations

Overall

Room

Transport links

Cleanliness

Service

Price

Breakfast

Restaurant


96%

From: anonymous05.04.24

Es war sehr toll!
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Transport links
    100 / 100
  • Price
    100 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    60 / 100
Liebe Frau Salima Alicja, tausend Dank für Ihr wundervolles Feedback, über das sich das gesamte Team sehr gefreut hat. Schön, dass wir Sie von unserem Hotel überzeugen konnten. Hoffentlich sehen wir uns bald wieder! Mit herzlichen Grüßen aus Budapest, Ihr Team von den H-Hotels, Anika Müller - Online Reputation Manager

05.04.24


68%

From: Marc L.04.04.24

Hat alles gepasst, super Lage, Zimmer auch in Ordnung. Der Wasserabfluß der Dusche hat nicht richtig funktioniert und konnte auch während unseres Aufenthalts nicht behoben werden. Frühstück könnte besser sein.
  • Room
    60 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Transport links
    60 / 100
  • Price
    80 / 100
  • Breakfast
    60 / 100
  • Restaurant
    60 / 100
  • Wifi / WLAN
    100 / 100
Lieber Herr Marc Lehner, es freut uns sehr, dass Sie sich die Zeit genommen haben, uns die während Ihres Aufenthaltes gesammelten Eindrücke zu schildern. Wir hoffen, Sie bei Ihrem nächsten Besuch restlos überzeugen zu können und wünschen Ihnen bis dahin alles Gute! Mit herzlichen Grüßen aus Budapest, Ihr Team von den H-Hotels, Anika Müller - Online Reputation Manager

04.04.24


93%

From: Liam04.04.24

Molto buono
  • Room
    80 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Transport links
    100 / 100
  • Price
    100 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    100 / 100
Dear Liam, Thank you for your good feedback. We hope you enjoyed your stay and it would be our pleasure to be your host during your next visit again. Our team is looking forward to seeing you soon! Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

04.04.24


90%

From: Grazyna03.04.24

Sehr gute Lage, Frühstück sehr gut
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    80 / 100
  • Transport links
    100 / 100
  • Price
    60 / 100
  • Breakfast
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, schön, dass Sie bei uns waren und sich gern an Ihren Aufenthalt zurückerinnern. Wir schätzen Ihr Lob über unsere Lage und unser Frühstück sehr. Wir freuen uns, wenn wir auch bei zukünftigen Reisen nach Budapest wieder Ihr Gastgeber sein dürfen. Mit herzlichen Grüßen aus Budapest, Ihr Team von den H-Hotels, Anika Müller - Online Reputation Manager

03.04.24


26%

From: Jesper03.04.24

A right out disappointment. What you call ‘modern’ apparently is the opposite of comfortable
  • Room
    20 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Transport links
    60 / 100
  • Price
    20 / 100
  • Breakfast
    20 / 100
  • Wifi / WLAN
    60 / 100
Dear Jesper, I'm sorry to hear that your experience was disappointing. Comfort is an important aspect of our offering, and it's regrettable to hear that we didn't meet your expectations in this regard. We take your feedback seriously and will use it to improve our services. We hope you'll give us another chance in the future to demonstrate that we can better meet your needs. Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

03.04.24


56%

From: anonymous03.04.24

Didnt sleep for four nights because of heat/noise in the room. Not a hotel i will visit again un less they get aircondition.
  • Room
    20 / 100
  • Cleanliness
    80 / 100
  • Service
    60 / 100
  • Transport links
    60 / 100
  • Price
    60 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    60 / 100
Dear Guest, I'm sorry to hear that your stay was affected by heat and noise. This is certainly not the standard we strive for. We take your feedback seriously and will look into how we can provide a more comfortable experience for our guests. We hope to welcome you back in the future and provide you with an improved experience. Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

03.04.24


91%

From: Nunzio03.04.24

Hotel molto bello a 2 passi dalla cattedrale avevo già pernottato 2 volte e la colazione non era mai stata così scarsa
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Transport links
    100 / 100
  • Price
    100 / 100
  • Breakfast
    40 / 100
  • Restaurant
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Nunzio, Your feedback is important to us, and we're sorry to hear that the breakfast didn't meet your expectations during your recent stay. We take all feedback seriously and will work to improve the quality of our service. We hope to have the opportunity to welcome you back and provide you with a completely satisfying hotel experience. Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

03.04.24


100%

From: anonymous03.04.24

.
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Transport links
    100 / 100
  • Price
    100 / 100
  • Breakfast
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, Thanks a lot for your review! It was nice to host you in our hotel and we are looking forward to a repetition! Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

03.04.24


76%

From: anonymous02.04.24

The overall experience is good. Our room was very clean and comfortable. The staff is very prepared, kind and polite. We asked for a taxi transfer from the airport the first day, but in order to book it you have to call one day in advance, so they're not very flexible. The real problem was the breakfast: we were always in the main room at 09h00 am during all our stay, and there were more than 60 people at this time. We know that the hotel is very big and there are a lot of guests, but the room isn't big enough to accomodate all of us. The buffet is very poor because there is a wide range of bread and that's all. Some ham and salami, a bowl of wurstel, and some sauces. In addition, there aren't waiter anywhere so if you have a problem you can't ask anybody and these few dishes are not replaced or filled. It was a disaster and it was a disaster because you can't spend two hours in the breakfast room to eat something, it's unthinkable, really uncomfortable and disappointing!
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    80 / 100
  • Transport links
    60 / 100
  • Price
    80 / 100
  • Breakfast
    40 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, Thank you for your honest feedback and for taking the time to share your experiences. We are pleased to hear that you were satisfied with the cleanliness and comfort of your room, as well as with the preparedness and kindness of our staff. We sincerely apologize for the inconvenience you experienced during breakfast. It is our goal to provide all guests with a pleasant and seamless experience, and we regret that we did not meet your expectations in this area. We take your feedback very seriously and will ensure that your concerns regarding the size of the breakfast room and the food selection are communicated to the relevant teams. Your comments will help us improve our service and ensure that such issues are avoided in the future. We apologize for any inconvenience you experienced during your stay and hope that you will give us the opportunity to convince you of our service in the future. If you have any further concerns or would like to provide additional details, please feel free to contact us at any time. Thank you for your support and understanding. Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

02.04.24


66%

From: John02.04.24

Ok
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    60 / 100
  • Transport links
    60 / 100
  • Price
    60 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    80 / 100
Dear Guest, thank you very much for taking the time to review your stay. We are looking forward to welcoming you soon again! Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

02.04.24


100%

From: anonymous01.04.24

Excellent
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Transport links
    100 / 100
  • Price
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, Thanks a million for giving your recent stay such an awesome rating. We are delighted that you enjoyed a wonderful time with us. Please come back soon for another memorable abidance at our hotel. Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

01.04.24


96%

From: anonymous01.04.24

Very pleasant
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Transport links
    100 / 100
  • Price
    100 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, We couldn't be more enthusiastic about your amazing review. Thanks a million for letting us as well as our future guests know that your stay at our hotel was delightful and associated with such fantastic impression. Gladly we will share your lovely feedback with our entire team and we can't wait to welcome you back again for another memorable abidance in Budapest. Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

01.04.24


97%

From: Jose P.01.04.24

Todo genial
  • Room
    80 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Transport links
    100 / 100
  • Price
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Jose Pedro, Thank you very much for your stay at our hotel and for your very good online review. It was a pleasure for us to overall satisfy your expectations and we appreciate your lovely comment. See you soon. Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

01.04.24


86%

From: Jose01.04.24

Muy buena, excepto que se me olvido una chaqueta en el desayuno y no la entregaron en recepción si no que la guardaron en la cocina y tuve que ir preguntando a todo el mundo
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    60 / 100
  • Transport links
    80 / 100
  • Price
    80 / 100
  • Breakfast
    100 / 100
  • Wifi / WLAN
    80 / 100
Dear Jose, Thank you for your online review that you overall enjoyed your habitation with us. On the other hand we are sorry that we couldn't fully convince you of all our amenities. Your comment about your experience is very important for us and we thank you for sharing your concerns with us. Statements such as yours help us to see how we can make improvements for the future. Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

01.04.24


93%

From: anonymous31.03.24

A wonderful stay!
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Transport links
    60 / 100
  • Price
    100 / 100
  • Breakfast
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, We couldn't be more enthusiastic about your amazing review. Thanks a million for letting us and our future guests know that your abidance at our Hotel was associated with such fantastic impressions. We would be more than happy to enable your next stay just as delightful and already look forward to your future booking. Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

31.03.24


80%

From: anonymous31.03.24

Buono
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Transport links
    80 / 100
  • Price
    80 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear Guest, thank you very much for taking the time to review your stay. We are looking forward to welcoming you soon again! Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

31.03.24


100%

From: anonymous31.03.24

Great
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Transport links
    100 / 100
  • Price
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, Thanks a million for having stayed at our Hotel and for rewarding us with such a fantastic feedback. We are thrilled about your beautiful comment. Please visit us again soon and re-experience our excellent hospitality in every way. Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

31.03.24


83%

From: anonymous31.03.24

I would say it's a better than average hotel, I loved the receptionist for their friendliness and patience, but i felt that the breakfast service staff on the first day could have been friendlier or like less snobbish in a way, i dont know if it's me being sensitive but I really felt the customer service during breakfast could be better. However, the rest of the days, for breakfast the staff were much more pleasant and I really appreciated it. Though, I wish more staff could be available in helping with the busy peak periods, as I could tell they wer struggling with the high demand. Overall, it's still a pleasant hotel to stay in and I would come back again, should I travel to budapest!
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    80 / 100
  • Transport links
    80 / 100
  • Price
    80 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed your overall stay at our hotel and that our receptionist left a positive impression with their friendliness and patience. Your comments regarding the breakfast service are sincerely appreciated, and we apologize for any less-than-ideal experiences you encountered. Rest assured, we take your feedback seriously and will address it with our team to ensure a consistently excellent experience for all our guests. We're delighted to hear that the service improved in the following days, and we'll certainly consider your suggestion for additional staff during peak periods to enhance the breakfast experience. We look forward to welcoming you back on your next visit to Budapest! Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

31.03.24


96%

From: anonymous31.03.24

Great
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Transport links
    100 / 100
  • Price
    80 / 100
  • Breakfast
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, We are thrilled to see your super rating and more than happy to know that your time at our hotel was associated with such great impressions. Please come back again someday and allow us to enable your future visit just as delightful. Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

31.03.24


83%

From: anonymous30.03.24

Good
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Transport links
    60 / 100
  • Price
    80 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, Thank you very much for your stay at our hotel and for your very good online review. It was a pleasure for us to overall satisfy your expectations and we appreciate your lovely comment. See you soon. Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

30.03.24


Our Customer Satisfaction Index
90%

Based on 2970 ratings

Certificate from:
Customer Alliance
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  • Evaluations from real guests without manipulating

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Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.

What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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