Reviews: H+ Hotel Zürich
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Reviews: H+ Hotel Zürich

What our guests are saying...

Find out what guests think of the H+ Hotel Zürich. Here we show you an overview of the hotel reviews that travellers have submitted on various portals.

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Evaluation overview: What our guests say about the H+ Hotel Zürich

Overall rating from 1534 evaluations

Our latest ratings:
1195 evaluations, show
271 evaluations, show
53 evaluations, show
12 evaluations, show
3 evaluations, show
Guest statements:

572 guests said "great hotel"

528 guests said "very pleasant rooms"

574 guests said "very friendly staff"

595 guests said "very good location"

262 guests said "excellent breakfast"

Detailed evaluations

Overall

Room

Location

Cleanliness

Service

Price

Breakfast

Conference / Banquet


28%

From: Luca29.04.24

Un disastro. Non tornerò più nella vostra catena di hotel. Nel caso fosse necessario, avrei anche le foto da inviarvi della camera.
  • Room
    20 / 100
  • Location
    60 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Price
    20 / 100
  • Wifi / WLAN
    20 / 100
Dear Luca, We value your feedback as it helps us to successfully implement our daily optimization processes. We very much regret that we did not meet your expectations for a relaxing stay in our H+ Hotel. Please apologize for the inconvenience you have experienced due to the circumstances described and rest assured that we will take your comments as an opportunity to consult with our management. The well-being of our guests is very important to us and we work every day to meet our standards. We therefore hope for another opportunity to offer you a better experience during a future visit and to convince you of the quality level of our hotel in every respect. Best regards, Your team from H-Hotels Sergej Rosenberg - Online Reputation Manager

29.04.24


26%

From: anonymous19.10.23

Pessimo mai più
  • Room
    20 / 100
  • Location
    20 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Breakfast
    60 / 100
  • Price
    20 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

19.10.23


36%

From: Marco a.15.10.23

Bad experience for the price, the staff also don’t help you in case of problem, I will not recommend the hotel for nothing
  • Room
    60 / 100
  • Location
    60 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Price
    20 / 100
Dear Mr. Alsua, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

15.10.23


40%

From: Kate17.09.23

Very poor and bad quality for the money I paid never again
  • Room
    20 / 100
  • Location
    80 / 100
  • Cleanliness
    40 / 100
  • Service
    40 / 100
  • Breakfast
    20 / 100
  • Price
    40 / 100
  • Wifi / WLAN
    80 / 100
Dear Kate, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

17.09.23


40%

From: anonymous09.08.23

Would not recommend it
  • Room
    40 / 100
  • Location
    60 / 100
  • Cleanliness
    60 / 100
  • Service
    40 / 100
  • Breakfast
    20 / 100
  • Price
    20 / 100
  • Wifi / WLAN
    40 / 100
Dear guest, Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay and would like to apologize regarding this experience. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

09.08.23


28%

From: Amal a.11.07.23

للأسف سيئة ولن تتكرر
  • Room
    20 / 100
  • Location
    20 / 100
  • Cleanliness
    60 / 100
  • Service
    20 / 100
  • Price
    20 / 100
  • Wifi / WLAN
    20 / 100
Dear Amal Alwabel, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from the H+ Hotel Zürich. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

11.07.23


32%

From: Manuel R.05.07.23

Mal. Muy muy caro. Ningún servicio de habitación.
  • Room
    20 / 100
  • Location
    60 / 100
  • Cleanliness
    20 / 100
  • Service
    40 / 100
  • Wifi / WLAN
    60 / 100
  • Price
    20 / 100
Dear Mr. Rivera, Thank you for your honest critics. We are very sorry that you got such a bad experience with our Housekeeping service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service. Sincerely, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

05.07.23


36%

From: anonymous14.06.23

Der Tiere fois ici
  • Room
    20 / 100
  • Location
    80 / 100
  • Cleanliness
    20 / 100
  • Service
    40 / 100
  • Price
    20 / 100
Dear guest, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

14.06.23


40%

From: anonymous06.05.23

Terrible bed, unclean room and staff not helpful.
  • Room
    20 / 100
  • Location
    80 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Breakfast
    80 / 100
  • Price
    20 / 100
Dear guest, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

06.05.23


40%

From: Rana20.10.22

By not miss-leading the guest and saying it is a 4 stars hotel were we have to come down to the reception to pick up essential things !!! Staff are very rude!!!
  • Room
    60 / 100
  • Location
    20 / 100
  • Cleanliness
    80 / 100
  • Service
    20 / 100
  • Price
    20 / 100
Dear Rana, Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service. Sincerely, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

20.10.22


40%

From: anonymous03.10.22

SECURITY ISSUE!! I was sleeping and Somebody broke into my room!! I was like WHO IS THAT and she immediately closed the door! this happened in my firs night at 7pm. After that i went to reception to report about it but they said it was housekeeper!!! WHAT? cleaning room at 7pm?????????? doesn't make sense! I was about to call the police and check out but couldn't find another hotel with cheap price so I decided to take the risk and stay with extra protection!
  • Room
    40 / 100
  • Location
    40 / 100
  • Cleanliness
    20 / 100
  • Service
    60 / 100
  • Price
    40 / 100
Dear guest, Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay and would like to apologize regarding this experience. Of course, we want all our guests to feel safe and comfortable with us. Our housekeeping late service still had a few rooms to check and is unfortunately in your room because it was displayed as not occupied due to a system error. We would like to prove to you that you can feel completely comfortable and safe with us, and we hope to get the chance to welcome you back. Let us know if we can do anything for you. Greetings from Zürich. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

03.10.22


28%

From: anonymous07.07.22

  • Room
    20 / 100
  • Location
    20 / 100
  • Cleanliness
    60 / 100
  • Service
    20 / 100
  • Price
    20 / 100
Dear guest, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

07.07.22


Our Customer Satisfaction Index
88%

Based on 1534 ratings

Certificate from:
Customer Alliance
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  • Evaluations from real guests without manipulating

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How does the review process work?

Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.

What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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