Reviews: H+ Hotel Zürich

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay in Zurich did not meet your expectations and that you were dissatisfied with several aspects of your experience. Please be assured that we take your comments very seriously. We deeply regret the unfriendly behavior you encountered at reception — this is absolutely not in line with the level of service we aim to provide. We will address this matter internally to ensure all our guests are treated with courtesy and professionalism. We also appreciate your feedback regarding the room facilities and cleanliness. The issue with the soap holder and the insufficient toilet paper are not acceptable, and we will follow up with our housekeeping team to prevent such occurrences in the future. We're also sorry that the room felt too small for three people. We understand how important comfort is and will take this into account when advising guests on room choices. On a positive note, we're pleased to hear that the Wi-Fi worked well during your stay. We sincerely hope you might consider giving us another opportunity to provide you with a better experience in the future. Should you decide to return, please don’t hesitate to contact us directly – we’ll do our utmost to accommodate your preferences and make your stay more pleasant. Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

Dear Melissa Franco, Thank you for taking the time to review your stay with us. We are very sorry to hear that your stay did not meet your expectations and that you were particularly dissatisfied with the cleanliness and size of the room. We take your comments regarding the cleanliness of the carpet and the smell in the bathroom very seriously and have immediately passed them on to our housekeeping team to investigate and improve the situation. We also regret that there were discrepancies regarding breakfast. Please be assured that we always strive to offer fair and transparent pricing – differences in booking details may arise depending on the booking channel and rate. We would have liked to clarify this with you directly on-site to avoid any misunderstandings. We are very sorry that we were not able to convince you overall. Nevertheless, we would be delighted if you would give us the chance to convince you of our quality on a future occasion. Best regards, Your H-Hotels Team Sergej Rosenberg – Online Reputation Manager

Dear guest, We are very sorry that we were not able to convince you of our H+ Hotel in Zurich. Hotels and furnishings are always a matter of taste and we are very sorry that we unfortunately did not meet your taste. We hope to be able to welcome you to one of our H-Hotels at some point and wish you all the best until then. Best regards, Your team from the H-Hotels Sergej Rosenberg - Online Reputation Manager

Dear guest, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Luca, We value your feedback as it helps us to successfully implement our daily optimization processes. We very much regret that we did not meet your expectations for a relaxing stay in our H+ Hotel. Please apologize for the inconvenience you have experienced due to the circumstances described and rest assured that we will take your comments as an opportunity to consult with our management. The well-being of our guests is very important to us and we work every day to meet our standards. We therefore hope for another opportunity to offer you a better experience during a future visit and to convince you of the quality level of our hotel in every respect. Best regards, Your team from H-Hotels Sergej Rosenberg - Online Reputation Manager

Dear guest, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Mr. Alsua, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Kate, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear guest, Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay and would like to apologize regarding this experience. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Amal Alwabel, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from the H+ Hotel Zürich. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Mr. Rivera, Thank you for your honest critics. We are very sorry that you got such a bad experience with our Housekeeping service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service. Sincerely, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear guest, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Zürich. Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager