Reviews: H+ Hotel Zürich
What our guests are saying...
Find out what guests think of the H+ Hotel Zürich. Here we show you an overview of the hotel reviews that travellers have submitted on various portals.
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Evaluation overview: What our guests say about the H+ Hotel Zürich
Overall rating from 17225 evaluations
Guest statements:
1359 guests said "great hotel"
1244 guests said "very pleasant rooms"
1086 guests said "very friendly staff"
557 guests said "very good location"
626 guests said "excellent breakfast"
40%
By not miss-leading the guest and saying it is a 4 stars hotel were we have to come down to the reception to pick up essential things !!! Staff are very rude!!!
- Room60 / 100
- Location20 / 100
- Cleanliness80 / 100
- Service20 / 100
- Price20 / 100
Dear Rana,
Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service.
Sincerely,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
20.10.22
40%
SECURITY ISSUE!!
I was sleeping and Somebody broke into my room!! I was like WHO IS THAT and she immediately closed the door! this happened in my firs night at 7pm.
After that i went to reception to report about it but they said it was housekeeper!!! WHAT? cleaning room at 7pm?????????? doesn't make sense!
I was about to call the police and check out but couldn't find another hotel with cheap price so I decided to take the risk and stay with extra protection!
- Room40 / 100
- Location40 / 100
- Cleanliness20 / 100
- Service60 / 100
- Price40 / 100
Dear guest,
Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay and would like to apologize regarding this experience. Of course, we want all our guests to feel safe and comfortable with us. Our housekeeping late service still had a few rooms to check and is unfortunately in your room because it was displayed as not occupied due to a system error.
We would like to prove to you that you can feel completely comfortable and safe with us, and we hope to get the chance to welcome you back. Let us know if we can do anything for you.
Greetings from Zürich.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
03.10.22
28%
- Room20 / 100
- Location20 / 100
- Cleanliness60 / 100
- Service20 / 100
- Price20 / 100
Dear guest,
Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time!
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
07.07.22
40%
- Room20 / 100
- Location60 / 100
- Cleanliness20 / 100
- Service40 / 100
- Price60 / 100
Lieber Gast,
danke für Ihr Feedback. Schade, dass wir Sie von unserem Hotel nicht überzeugen konnten. Gerne möchten wir Ihnen beweisen, dass Sie sich bei uns rundum wohl fühlen können und hoffen auf eine zweite Chance, Ihr Gastgeber sein zu dürfen.
Beste sonnige Grüße,
Herzliche Grüße,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
07.03.22
32%
Das zimmer 2 mal gewechselt stink immer noch nach rauch . The room was so smelling we cant sleep last night
- Room20 / 100
- Location40 / 100
- Cleanliness20 / 100
- Service40 / 100
- Price40 / 100
Lieber Lawrence,
danke für Ihr Feedback.
Es ist es nicht zufriedenstellend, dass Ihr Zimmer unangenehm nach rauch gerochen hatte. Das tut uns sehr leid. Wir haben auch diesen Hinweis an unser Housekeeping Team weitergeleitet und versprechen künftig Besserung.
Gerne möchten wir Ihnen beweisen, dass Sie sich bei uns rundum wohl fühlen können und hoffen auf eine zweite Chance, Ihr Gastgeber sein zu dürfen.
Herzliche sonnige Grüße,
Herzliche Grüße,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
06.03.22
40%
Tive um problema com o cofre que não funcionava e simplesmente ignoraram.
- Room40 / 100
- Location40 / 100
- Cleanliness80 / 100
- Service20 / 100
- Price20 / 100
Dear Guest,
thanks for your rating. We take your criticism very seriously and will review the deficiencies you have described. We would like to apologize to you for the inconvenience. We would be very happy if you visit us again and give us the opportunity to make your stay a pleasant one.
King regards form H+ Hotel Zürich,
Your team from the H-Hotels
Sergej Rosenberg - Online Reputation Manager
04.09.21
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