Reviews: H2 Hotel München Olympiapark
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Reviews: H2 Hotel München Olympiapark

Find out what guests think of the H2 Hotel München Olympiapark! Here we show you an overview of the hotel reviews that travellers have submitted on various portals.

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Evaluation overview: What our guests say about the H2 Hotel München Olympiapark

Overall rating from 10526 evaluations

Our latest ratings:
8259 evaluations, show
1957 evaluations, show
271 evaluations, show
32 evaluations, show
6 evaluations, show
Guest statements:

1923 guests said „Great location

1714 guests said „Super price

1770 guests said „Very nice staff

1470 guests said „Very rich breakfast

1768 guests said „Wonderful rooms

Detailed evaluations

Overall

Room

Cleanliness

Location

Price

Service

Breakfast

Restaurant


46%

From: Alexander15.10.19

Zimmer in schlechtem Zustand: Tischplatte ohne Schrauben locker auf dem Gestell, Stühle defekt, Waschbecken verstopft, Toilette schmutzig, Haare am Boden, .... und statt des gebuchten “Standardzimmers” ein Vierbettzimmer mit Stockbetten erhalten. Checkin unfreundlich ... und das zu einem sehr hohen Preis.
  • Room
    40 / 100
  • Cleanliness
    40 / 100
  • Service
    40 / 100
  • Location
    80 / 100
  • Price
    20 / 100
  • Breakfast
    60 / 100
Sehr geehrter Alexander, vielen Dank für die Bewertung des Aufenthalts in unserem Hotel. Es tut uns sehr leid, dass wir Sie bei diesem Aufenthalt nicht überzeugen konnten und Sie Unannehmlichkeiten hatten. Wir werden jede Ihrer Anmerkungen mit den zuständigen Abteilungen besprechen und uns um die einzelnen Punkte kümmern. Gerne können Sie auch immer unsere Mitarbeiter vor Ort ansprechen, um schnelle Abhilfe leisten zu können oder einen Zimmerwechsel vorzunehmen. Wir hoffen auf eine erneute Chance, um Sie von unserem Hotel überzeugen zu dürfen und wünschen Ihnen alles Gute. Beste Grüße - Ihr Team von den H-Hotels, Christina Dinklage – Online Reputation Manager

15.10.19


43%

From: Amitabh S.11.10.19

You cannot charge 350 Euro's per night for such basic facilities... it is pure porfiteering
  • Room
    20 / 100
  • Cleanliness
    40 / 100
  • Service
    40 / 100
  • Location
    80 / 100
  • Price
    20 / 100
  • Breakfast
    60 / 100
Dear Amitabh, thank you very much for the feedback regarding your stay in our Hotel. We thank you for being our guest and we regret that we were not able to convince you about our service and our hotel. We would like to know what your expectations were and what you have missed. We still hope you enjoyed your stay in overall. We look forward to welcoming you again. Kind regards, Your H-Hotels Team, Christina Dinklage - Online Reputation Manager

11.10.19


54%

From: anonymous09.10.19

Die Burger sind unterirdisch. Fleisch aus der TK. Brötchen laetschig.
  • Room
    40 / 100
  • Cleanliness
    80 / 100
  • Service
    60 / 100
  • Location
    80 / 100
  • Price
    20 / 100
  • Breakfast
    80 / 100
  • Restaurant
    20 / 100
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, um unser Hotel über das Bewertungssystem zu bewerten. Es tut uns sehr Leid, dass Ihr Aufenthalt in unserem Hause nicht zu Ihrer Zufriedenheit verlaufen ist und Ihnen der Burger nicht zugesagt hat. Wir hoffen dennoch, Sie bald wieder bei uns begrüßen zu dürfen und werden dann alles dafür tun, damit Ihr nächster Besuch in positiver Erinnerung bleibt. Liebe Grüße aus München! Ihr Team von den H-Hotels Christina Dinklage – Online Reputation Manager

09.10.19


46%

From: Mustafa K.08.10.19

memnun kalmadım tekrar gelme şansım yok
  • Room
    40 / 100
  • Cleanliness
    40 / 100
  • Service
    20 / 100
  • Location
    80 / 100
  • Price
    20 / 100
  • Breakfast
    80 / 100
Dear Mustafa, thank you very much for the feedback regarding your stay in our Hotel. We thank you for being our guest and we regret that we were not able to convince you about our service and our hotel. We would like to know what your expectations were and what you have missed. We would be very grateful if you write us a quick email: [email protected] Kind regards Your Team of H-Hotels Christina Dinklage - Online Reputation Manager

08.10.19


53%

From: anonymous05.10.19

المواقف غالية جدًا من المهم تقديمها كخدمة مجانًا للعملاء
  • Room
    80 / 100
  • Cleanliness
    60 / 100
  • Service
    20 / 100
  • Location
    80 / 100
  • Price
    40 / 100
  • Breakfast
    40 / 100
Dear guest, Thank you for your feedback. We are very sad that you did not rate us so well because of the parking fee. Warm regards from all employees of the H2 Hotel Olympiapark Munich. Kind regards, Your Team of H-Hotels Christina Dinklage – Online Reputation Manager

05.10.19


51%

From: Ronny04.10.19

Polished concrete floors in the room are fine, yet it displays dust fluffs in almost every corner. Open a window and see them parade through the room! Cleaning is superficial everywhere: another example is that each door to bathroom and toilet isn't clean - spats, smirs, ... Only visible if you close the door and be inside the room. Cleaning is therefore really at first glance! For a new hotel, open 6 months only, a lot of things failed. One outlet gave unsecure electricity, a bar on the top bunk bed (at 1.75m height!) was loose in the middle, airco didn't work, a pouf's wooden base was completely loose, doors are hard to close (rubbers are too thick), a light didn't work (self repaired that one). The list was so (unexpectedly) long that I probably forgot a thing or two. Basic problem of design: exterior blinds don't close completely and rattle with wind and rain all night, .. the list goes on. Only partial repairs (about half of the mentioned problems not due to design) were done after submitting the list at reception the first morning (e.g. airco stayed offline for my complete stay of 4 days - sweating under the down, too cold with only the down cover). Then you have to pay extra to get clean linen! Within a year the matrasses will smell as hardly anyone pays extra and sweats in the bed... Very shortsighted management. Cost cutting that will cost H-hotels more money in the long run. The matrasses are very hard BTW and a topper isn't available, making sleeping with above problems (light in room, sweat, noise from upstairs : ladies walking with high(?) heels on the concrete floor) hard. The top bunk at 1.75m matrass height gives you only room for about 90 cm when sitting upright, which creates a scary combination of vertigo and claustrophobia at the same time. A 3 person room is in fact a 2 person room with the sofa converted to bed, leaving hardly a comfortable place to sit in the room (2 hard poufs and one soft one). Yes, Oktoberfest was there (I didn't go - was there for business), so a lot of guests, yet the hotel could foresee more temporary staff to cope with maintenance issues, take a very good look at each room before they started, ... yet shortsighted management again.
  • Room
    40 / 100
  • Cleanliness
    40 / 100
  • Service
    40 / 100
  • Location
    60 / 100
  • Price
    60 / 100
  • Breakfast
    60 / 100
  • Restaurant
    60 / 100
Dear Ronny, Thank you for taking the time to review your experiences at the H2 Hotel. With regrets we must realize that your impressions didn’t fully meet your expectations of a pleasant stay and we would like to express our sincerest apologies for the mentioned inconveniences. We strive to provide excellent service for every customer and therefore we appreciate your meaningful feedback to find equal solutions for improvements. Please rest assured that we are taking the appropriate measures with our entire team to address the problems and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you during your future stay. Best regards, Your Team of H-Hotels Christina Dinklage – Online Reputation Manager

04.10.19


60%

From: M. van den Eijnden M.04.10.19

We hadden online ingechecked en toch lang wachten op de sleutel, die gaf het apparaat niet. De kamer was veel te warm, ruim 27 gr C. Bedkussens zijn te dun. Badkamer en toilet maakten door de deuren met vlekken geen schone indruk.
  • Room
    40 / 100
  • Cleanliness
    40 / 100
  • Service
    40 / 100
  • Location
    80 / 100
  • Price
    80 / 100
  • Breakfast
    80 / 100
Dear guest, Thank you for your time to rate and comment on your recent stay at our hotel. We regret that even though you overall enjoyed a pleasant abidance with us not everything fully met your expectations and we apologize for mentioned inconveniences which will be discussed internally. Hopefully you will give us another chance to improve your impressions and convince you of our high quality level. Kind regards, Your Team of H-Hotels Christina Dinklage – Online Reputation Manager

04.10.19


60%

From: Volker R.02.10.19

Die Dame beim check in war sehr unfreundlich, obwohl der Fehler bei einer Buchung vom Hotel verursacht wurde. Generell war ich von dem Service entäuscht. Ich war die Jehre zuvor im H2 Hotel Messe, dort war Service und Freundlichkeit deutlich besser!
  • Room
    80 / 100
  • Cleanliness
    60 / 100
  • Service
    20 / 100
  • Location
    100 / 100
  • Price
    40 / 100
  • Breakfast
    60 / 100
Sehr geehrter Herr Rauh, vielen Dank, dass Sie uns Ihre Eindrücke mitgeteilt haben. Es tut uns sehr leid, dass Ihre Buchung für Verwirrungen gesorgt hat, welche wir aber direkt vor Ort, mit dem angebotenen Upgrade und dem vorzeitigen CheckIn, zügig klären konnten. Wir würden uns freuen, wenn wir Ihnen bei einem erneuten Besuch zeigen dürfen, dass wir sehr viel Wert auf Freundlichkeit und Service legen. Hoffentlich bis bald! Ihr Team von den H-Hotels Nicole Krötz - Online Reputation Manager

02.10.19


60%

From: Sandro26.09.19

Not bad for some days, but bunk beds are not easy to climb and breakfast was not good.
  • Room
    60 / 100
  • Cleanliness
    60 / 100
  • Service
    60 / 100
  • Location
    80 / 100
  • Price
    60 / 100
  • Breakfast
    40 / 100
Dear Sandro, Thank you for your time to rate and comment on your recent stay at our hotel. We regret that even though you overall enjoyed a pleasant time with us not all of our conveniences fully met your expectations. Please come back again someday and allow us to improve your impressions. We would be delighted to welcome you back soon. Greetings from Munich! Best regards, Your Team of H-Hotels Christina Dinklage – Online Reputation Manager

26.09.19


42%

From: anonymous26.09.19

Неоправданно дорого, очень грязный номер, неудобная пастель
  • Room
    40 / 100
  • Cleanliness
    20 / 100
  • Service
    40 / 100
  • Location
    80 / 100
  • Price
    20 / 100
  • Breakfast
    60 / 100
  • Restaurant
    40 / 100
Dear guest, Thank you for your time to rate and comment on your recent stay at our hotel. We regret that not everything was to your full satisfaction but we appreciate your feedback as it helps improving ourselves day by day. Please be assured that your point of criticism concerning our housekeeping service will be discussed and we apologize for the inconveniences. Hopefully we will get another opportunity to convince you of our general excellent hospitality in every way. Kind regards, Your Team of H-Hotels Christina Dinklage – Online Reputation Manager

26.09.19


50%

From: Moataz20.09.19

Worst experience and even didnot get the money deducted from my master card back yet
  • Room
    40 / 100
  • Cleanliness
    60 / 100
  • Service
    20 / 100
  • Location
    100 / 100
  • Price
    40 / 100
  • Breakfast
    40 / 100
Dear guest, Thank you for taking the time to express your clear impressions from your stay. We are very sorry to hear that the stay with us was anything less than satisfying and apologize for all inconveniences you had during your stay. We would like to know what your expectations were and what you have missed. We would be very grateful if you write us a quick email: [email protected] Best regards, Your Team of H-Hotels Christina Dinklage – Online Reputation Manager

20.09.19


56%

From: Hddhhh31.08.19

Only the room looks modern. Other things, a big question mark?
  • Room
    20 / 100
  • Cleanliness
    100 / 100
  • Service
    20 / 100
  • Location
    100 / 100
  • Price
    40 / 100
Dear guest, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again. Best regards, Your Team of H-Hotels Christiane Hoffmann – Online Reputation Manager

31.08.19


43%

From: anonymous17.08.19

bad experience. Changed room twice. once for smell badly, the other for broken wash table.
  • Room
    40 / 100
  • Cleanliness
    20 / 100
  • Service
    40 / 100
  • Location
    60 / 100
  • Price
    40 / 100
  • Breakfast
    60 / 100
Dear guest, Thank you for your stay at our new Hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Munich. Kind regards, Your Team of H-Hotels Christiane Hoffmann – Online Reputation Manager

17.08.19


56%

From: anonymous17.08.19

لن أقيم في هذا الفندق مره أخرى حجزت غرفه رباعية كمفورت في بوكينج وتم إعطائي غرفه أخرى وجبه الإفطار قليل وغير منوع ولايناسب العرب لم اجد موقف للسيارة
  • Room
    60 / 100
  • Cleanliness
    80 / 100
  • Service
    20 / 100
  • Location
    100 / 100
  • Price
    60 / 100
  • Breakfast
    20 / 100
Dear guest, Thank you for rating us so honestly. We are very sorry that our service and the breakfast was not to your satisfaction. We would like to apologize for any inconvenience. We still hope you enjoyed your stay with us and we get a second chance to convince you of our hotel. Best regards, Your Team of H-Hotels Christiane Hoffmann – Online Reputation Manager

17.08.19


50%

From: Frank13.08.19

awful. useless rude stuff
  • Room
    60 / 100
  • Cleanliness
    80 / 100
  • Service
    20 / 100
  • Location
    80 / 100
  • Price
    20 / 100
  • Breakfast
    40 / 100
Dear Frank, Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service. Sincerely, Your Team of H-Hotels Christiane Hoffmann – Online Reputation Manager

13.08.19


43%

From: anonymous13.08.19

Terrible beds, terrible wifi, terrible aircondition
  • Room
    20 / 100
  • Cleanliness
    80 / 100
  • Service
    20 / 100
  • Location
    80 / 100
  • Price
    40 / 100
  • Breakfast
    20 / 100
Dear guest, Thank you for taking the time to express your clear impressions from your stay. We are very sorry to hear that the stay with us was anything less than satisfying and apologize for all inconveniences you had. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. Once again we want to apologize and we hope to get a second chance to convince you of our high level standard. Kind regards, Your Team of H-Hotels Christiane Hoffmann – Online Reputation Manager

13.08.19


48%

From: Peter12.08.19

Hier ist alles darauf ausgerichtet für (unter)durchschnittlichen Service und Produkte königliche Preise zu verlangen - wie bei den Billigfliegern, die auch nur anscheinend und ohne jede Qualitäts- oder Serviceerwartung günstig erscheinen. Das entspricht dann aber auch einem 2* und nicht einem 4* Hotel. Solche Abzocke habe ich selbst bei meinen vielen Business Reisen nicht erlebt - wenn man schon solche Preise ausruft, dann muss die Qualität und das Ambiente stimmen.
  • Room
    40 / 100
  • Cleanliness
    60 / 100
  • Service
    60 / 100
  • Location
    80 / 100
  • Price
    40 / 100
  • Breakfast
    40 / 100
  • Restaurant
    20 / 100
Lieber Peter, danke für Ihre Bewertung und dass Sie sich die Zeit genommen haben uns Ihre Erfahrungen zu schildern. Es tut uns sehr leid zu hören, dass wir Ihre Erwartungen an unser H2 Hotel nicht erfüllen konnten. Ihre Erfahrungen sind uns sehr wichtig, denn nur durch konstruktive Äußerungen können wir Schwachstellen erkennen und somit die Betriebsabläufe in unserem Haus ständig verbessern. Besonders für die Unannehmlichkeiten wegen der Raumtemperatur bitten wir vielmals um entschuldigung. Seien Sie versichert, dass die von Ihnen geschilderten Eindrücke in keinster Weise unserem Standard entsprechen und wir alle notwendigen Maßnahmen ergreifen werden, um solche Vorkommnisse in Zukunft auszuschließen. Wir hoffen, dass Sie uns noch einmal die Gelegenheit geben, Sie von unserem H2 Hotel am Olympiapark zu überzeugen und verbleiben mit freundlichen Grüßen, Ihr Team von den H-Hotels Christiane Hoffmann – Online Reputation Manager

12.08.19


53%

From: Harding08.08.19

Ok - clean and basic. Requested extra pillows but weren't able to accommodate as the housekeeping staff weren't there. No fridge or kettle which would have been good.
  • Room
    60 / 100
  • Cleanliness
    80 / 100
  • Service
    40 / 100
  • Location
    40 / 100
  • Price
    40 / 100
  • Breakfast
    60 / 100
Dear guest, Thank you for choosing our hotel and for sharing your positive feedback with us. We regret that you were not convinced of our services. We would like to apologize for this and hope to convince you during your next stay with us. Kind regards from Munich, Your Team of H-Hotels Christiane Hoffmann – Online Reputation Manager

08.08.19


45%

From: Sabine31.07.19

Überfordert, unorganisiert, unmotiviert, Versuch der Massenabfertigung der nicht funktioniert, ...
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    20 / 100
  • Location
    60 / 100
  • Price
    20 / 100
  • Breakfast
    40 / 100
  • Restaurant
    20 / 100
Liebe Sabine, oje, da haben wir ja noch einiges vor uns. Wir danken Ihnen ganz herzlich für Ihr ehrliches Feedback, welches uns helfen wird an den richtigen Stellen anzusetzen. In der Hoffnung, dass Sie uns igendwann doch noch einmal besuchen, verbleiben wir mit den besten Wünschen. Ihr Team von den H-Hotels Nicole Krötz - Online Reputation Manager

31.07.19


60%

From: anonymous30.07.19

Leider waren keine Hotel-Parkplätze mehr frei, was sehr ärgerlich war. Dies hätte im Vorfeld besser organisiert werden müssen, oder der Gast darüber informiert werden dass von einer Anreise mit dem PKW abzuraten ist!
  • Room
    60 / 100
  • Cleanliness
    60 / 100
  • Service
    60 / 100
  • Location
    100 / 100
  • Price
    60 / 100
  • Restaurant
    20 / 100
Lieber Gast, vielen Dank für die Bewertung des Aufenthalts in unserem Hotel. Es tut uns leid, dass wir Sie bei diesem Aufenthalt nicht 100%ig überzeugen konnten und Sie Unannehmlichkeiten hatten. Dass Sie keinen Parkplatz mehr bekommen haben, tut uns sehr leid und wir können Ihren Ärger gut verstehen. Ihren Hinweis hierzu und zu unserem Bistro nehmen wir gerne auf. Dennoch würden wir uns sehr freuen, wenn Sie uns abermals besuchen und uns die Möglichkeit geben würden, Ihnen einen angenehmen Aufenthalt zu bereiten. Beste Grüße aus München Ihr Team von den H-Hotels Christiane Hoffmann – Online Reputation Manager

30.07.19


Our Customer Satisfaction Index
88%

Based on 10526 ratings

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What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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