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Reviews: H4 Hotel Mönchengladbach im BORUSSIA-PARK

On this page you will find reviews by guests of H4 Hotel Mönchengladbach in BORUSSIA-PARK as well as an overview of the hotel reviews on other travel portals.

So you can get to know our H4 Hotel Mönchengladbach in BORUSSIA-PARK even before you arrive. Book directly here with our Best Price Guarantee, and take advantage of exclusive benefits!


Evaluation overview: What our guests say about the H4 Hotel Mönchengladbach im BORUSSIA-PARK

Overall rating from 5098 evaluations

Our latest ratings:
801 evaluations, show
112 evaluations, show
3 evaluations, show
2 evaluations, show
0 evaluations, 
Guest statements:

205 guests said "Fantastic hotel"

101 guests said "Very friendly staff"

173 guests said "Wonderful rooms"

119 guests said "Delicious food"

89 guests said "Great location"

Detailed evaluations


60%

From: anonymous20.12.19

The staff were great, the recovery gym is excellent. The location is great for a game, but terrible for anything else. The room is not suited to a business traveller, there is no wardrobe or drawers. I was given a disabled room when I am not. The air conditioning is super dry and irritates my sinus. The blinds are noisy. My keycard didn't work twice. I couldn't find the right light switch. The minibar was overpriced. There were countless paper flyers in the room.
  • Breakfast
    100 / 100
  • Cleanliness
    100 / 100
  • Location
    20 / 100
  • Price
    20 / 100
  • Room
    20 / 100
  • Service
    100 / 100
Dear guest, Thank you for taking time to express your objective impressions from your stay. We are very sorry to hear that the stay with us was anything less than satisfying and apologize for all inconveniences you had during your stay. We will use this example as an opportunity for training and service improvement and will be going over your experience with the team individually. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We thank you for letting us know your impression and look forward to welcoming you back to the hotel soon! We wish you and your family a merry Christmas and a healthy and successful New Year 2020. With kind regards Your team from the H-Hotels, Fabienne Lennert - Online Reputation Manager West

20.12.19


53.33%

From: Lorenzo23.11.19

Very good except cleaning room and breakfast
  • Breakfast
    60 / 100
  • Cleanliness
    20 / 100
  • Location
    80 / 100
  • Price
    60 / 100
  • Room
    40 / 100
  • Service
    60 / 100
Dear guest, Thank you for taking the time to submit a review about your experience. We want to apologize for the inconvenience and are truly sad that this happened. However, we do attempt to accommodate everyone affected the best we can. Please know that it would be a pleasure if you would give us another chance to stay with us, and enjoy a wonderful experience! Kind regards from Mönchengladbach Your H-Hotels Team, Michelle Steinegger - online Reputation Assistent West

23.11.19


56.67%

From: anonymous31.08.19

Nicht mehr so überzeugend wie im April.
  • Breakfast
    80 / 100
  • Cleanliness
    20 / 100
  • Location
    80 / 100
  • Price
    60 / 100
  • Room
    20 / 100
  • Service
    80 / 100
Lieber Gast, zunächst möchten wir uns für Ihren Aufenthalt und Ihre Zeit, unser Haus in Mönchengladbach zu bewerten, bedanken. Bezugnehmend auf Ihren Kommentar bedauern wir es sehr, dass wir Sie nicht mit all unseren Annehmlichkeiten gewinnen konnten und möchen uns für die nachlässige Reinigung an dieser Stelle von Herzen entschuldigen. Bitte seien Sie versichert, dass mangelnde Hygiene nicht unserem hohen Niveau, sowie Anspruch an uns selbst entspricht und wir Ihre Kritikpunkte, welche wir sehr ernst nehmen, umgehend mit unserer leitenden Hausdame besprechen werden und für Verbesserung sorgen. Wir bedauern es dennoch sehr, dass Ihre Kommentare uns nicht während Ihres Aufenthaltes erreicht haben. Dann hätten wir vielleicht direkt Abhilfe schaffen können oder Ihnen ein anderes Zimmer angeboten.Gern können Sie auch immer unsere Mitarbeiter vor Ort ansprechen, sie sind 24 Stunden am Tag Ihr Ansprechpartner. Hoffentlich geben Sie uns eine weitere Möglichkeit, Ihr Gastgeber zu sein, um Ihre Eindrücke bezüglich Sauberkeit und Service verbessern zu können. Mit herzlichen Grüßen Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

31.08.19


Our Customer Satisfaction Index
92%

Based on 5098 ratings out of 8 portals

Certificate from:
Customer Alliance
  • Independent evaluation service
  • Evaluations from real guests without manipulating

What is the Customer Alliance Certificate?

Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.

How does the review process work?

Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.

What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

What is this?
All reviews
  • Customer Alliance92%
  • Booking.com91%
  • Expedia91%
  • Google96%
  • Hotel.de89%
  • Hotels.com92%
  • HRS91%
  • Orbitz92%

Hotel guest reviews at a glance

Football is the main focus of our guests. For this reason, H4 Hotel Mönchengladbach is described as “The Temple of Foal Fans” and “a highlight for every Borussia fan”. Rooms offer either a view of the stadium or of the training ground, so that you can catch a glimpse of the players at any time. The modern and bright designs of our rooms, our comfortable beds and our wide washbasins with large and illuminated mirrors are also well received. The fact that the stadium, museum and hotel are all architecturally connected is a real advantage for guests, especially during the colder times of the year. Additional points that our guests praise include our extensive breakfast buffet and the many parking spaces in the immediate vicinity of the hotel.

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