Frequently asked questions about PAYBACK
How can I register for PAYBACK?
Please register here for PAYBACK (German website only). Alternatively, you will find enrolment kits in all participating hotels and in the stores of other PAYBACK partners.
How do I get a PAYBACK card of H-Hotels.com?
Please order your H-Hotels.com PAYBACK card here (German website only). Alternatively, you will find enrolment kits with our PAYBACK cards in all participating hotels.
Collecting PAYBACK points
Is it possible to collect PAYBACK points at H-Hotels.com with a card of another PAYBACK partner than H-Hotels.com?
Yes, in our participating hotels you can collect PAYBACK points with all German PAYBACK cards.
How can I collect PAYBACK points at H-Hotels.com?
Simply present your (mobile) PAYBACK card to the hotel reception at check-out and the points will be credited to your account within 4 to 5 working days. Your account fills up even faster, when using coupons for extra points. Visit the PAYBACK app or website on a regular basis and make use of your coupons.
For what will I collect PAYBACK points at H-Hotels.com?
Points are credited for all hotel services after check-out and payment on site. Non-deductible services and products excluded. Overnight stays paid with vouchers are excluded from the reward program.
In which hotels of H-Hotels.com can I collect PAYBACK points?
Please find a list of all participating hotels here.
When will the PAYBACK points be credited to my account?
Basis points will be credited to your account within 4 to 5 working days after check-out and payment on site. Extra points will be credited to your account in accordance with the corresponding conditions.
How can I redeem my eCoupons?
Please enable your eCoupons in the PAYBACK App or on the PAYBACK website. Activated eCoupons will be redeemed automatically, if you present your (mobile) PAYBACK card at check-out. Please note, eCoupons must be enabled before check-out and can not be redeemed retroactively.
Redeeming PAYBACK points
How can I redeem PAYBACK points at H-Hotels.com?
Once your PAYBACK account reaches 200 points you can settle your invoice with PAYBACK points. You have the choice whether you want to redeem your PAYBACK points for the whole invoice or only for a partial amount of your invoice. In all cases it is only possible to settle invoices with a maximum value of 500€. Please inform our staff about your wish to redeem PAYBACK points when checking out. Please note, that it ist only possible to redeem your points with the plastic card. At the moment it is not possible to redeem points with your mobile PAYBACK card.
If you want to settle a bill of our restaurant, please let it charge to your room bill and inform our staff about your wish to redeem PAYBACK points when checking out.
In which hotels of H-Hotels.com can I redeem PAYBACK points?
You can redeem your PAYBACK points in all participating hotels in Germany. Please note, that it is not possible to redeem your points in Austria or Switzerland.
Why can I not redeem my PAYBACK points, although I have enough PAYBACK points on my account?
This might be the case, when your account balance inlcudes locked points. Locked points have not yet been authorised for redemption. For lock-up periods, please refer to the according campaign conditions from the relevant partners. Points can only be redeemed if they are not locked anymore.