Reviews: H2 Hotel München Olympiapark
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Reviews: H2 Hotel München Olympiapark

Find out what guests think of the H2 Hotel München Olympiapark.

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Evaluation overview: What our guests say about the H2 Hotel München Olympiapark

Overall rating from 4514 evaluations

Our latest ratings:

0 evaluations, 
725 evaluations, show
130 evaluations, show
17 evaluations, show
1 evaluations, show

Guest statements:

1923 guests said „Great location

1714 guests said „Super price

1770 guests said „Very nice staff

1470 guests said „Very rich breakfast

1768 guests said „Wonderful rooms

Detailed evaluations

Overall

Room

Cleanliness

Location

Service

Price

Breakfast

Restaurant


51%

From: anonymous18.08.23

uns war es zu voll. Vielleicht schlechten Zeitpunkt gewählt.
  • Room
    20 / 100
  • Location
    100 / 100
  • Price
    60 / 100
  • Breakfast
    100 / 100
  • Restaurant
    20 / 100
  • Cleanliness
    20 / 100
  • Service
    40 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, wir danken Ihnen für Ihre Zeit, unser Haus bezüglich Ihrer Aufenthaltserfahrungen bewertet zu haben und finden es sehr schade, dass Sie in Bezug auf Sauberkeit, sowie Serviceleistungen unseres Teams keine besseren Erfahrungen machen konnten. Für die aufgeführten Unannehmlichkeiten entschuldigen wir uns in aller Form, denn diese entsprechen, wie Sie wissen, nicht unserem Niveau, sowie den Anforderungen an uns selbst. Gastorientierter Service und einwandfreie Reinheit haben bei uns höchste Priorität, daher werden wir umgehend mit den entsprechenden Abteilungsleitern Rücksprache halten, um unserem Standard wieder gerecht zu werden. Hoffentlich geben Sie uns eine weitere Möglichkeit, Ihr Gastgeber zu sein, um Sie mit unserer gewohnt hohen Qualität in allen Bereichen zurückgewinnen zu können. Beste Grüße, Ihr Team von den H-Hotels, Thea Neumann - Online Reputation Manager

18.08.23


42%

From: Robin17.08.23

Vreselijk
  • Room
    60 / 100
  • Location
    60 / 100
  • Price
    20 / 100
  • Breakfast
    60 / 100
  • Restaurant
    20 / 100
  • Cleanliness
    20 / 100
  • Service
    60 / 100
  • Wifi / WLAN
    80 / 100
Dear Robin, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

17.08.23


53%

From: anonymous11.08.23

  • Room
    20 / 100
  • Location
    100 / 100
  • Price
    20 / 100
  • Breakfast
    80 / 100
  • Cleanliness
    20 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear Guest, Thank you for taking the time to review your recent stay experiences at our H2 Hotel. We deeply regret your uncomely impressions regarding to our cleaning service and we kindly ask you to accept our apologies for the lack of tidiness in your room which in fact is very unusual. Please rest assured that concerning to your points of criticism we will hold an appropriate consultation with our housekeeping team to improve their attention and efforts. Hopefully you will give us another opportunity to change your point of view and convince you of our excellent hospitality in every way. Best regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

11.08.23


60%

From: Riccardo d.09.08.23

I had made an advance payment to avoid my son and his friends having to pay when they arrived at the hotel, when they arrived at the checkin to my son was asked to credit and debited the full amount again. At today the credit card charge is still pending
  • Room
    80 / 100
  • Location
    60 / 100
  • Price
    60 / 100
  • Breakfast
    60 / 100
  • Cleanliness
    80 / 100
  • Service
    20 / 100
  • Wifi / WLAN
    60 / 100
Dear Riccardo, Thank you for letting us know what went wrong with your son's stay. As you've probably noticed, this is a form of guarantee and not a debit from the account. We'll look into it immediately if it's not already done. This is a common procedure used in many hotels. We hope that despite everything, your son and his friends had a great time with us at the H2 Hotel and that they got home safely. We would be very happy to give you a second chance to convince you of our service. Kind regards, Your H-Hotels Team, Nicole Krötz - Online Reputation Manager

09.08.23


45%

From: anonymous06.08.23

Vier-Sterne-Katastrophe !
  • Room
    40 / 100
  • Location
    100 / 100
  • Price
    20 / 100
  • Breakfast
    20 / 100
  • Restaurant
    20 / 100
  • Cleanliness
    100 / 100
  • Service
    20 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, wir danken Ihnen für Ihren Besuch in unserem H2 Hotel am Olympiapark und Ihre Bewertung. Uns würde interessieren, wie Sie auf die Vier-Sterne-Kategorie kommen und freuen uns, wenn Sie uns ein kurzes Feedback geben, um weitere Verwechslungen zu vermeiden. Für mehr Komfort würden wir Ihnen gern unser H4 Hotel oder unser HYPERION Hotel in München empfehlen. Hier finden Sie ganz sicher, was Ihnen in unserem H2 Hotel gefehlt hat. Egal, wie Sie sich entscheiden, Sie sind in all unseren H-Hotels herzlich willkommen. Nochmal vielen Dank und alles Gute für Sie. Ihr Team von den H-Hotels, Nicole Krötz - Online Reputation Manager

06.08.23


50%

From: anonymous03.08.23

  • Room
    60 / 100
  • Location
    80 / 100
  • Price
    40 / 100
  • Breakfast
    20 / 100
  • Cleanliness
    40 / 100
  • Service
    60 / 100
  • Wifi / WLAN
    80 / 100
Lieber Gast, vielen Dank für Ihren Besuch in unserem H2 Hotel und für Ihre ehrlich Bewertung. Durch Kritik und Lob ist es uns möglich, die Qualität unseres Hauses ständig zu verbessern und dadurch die vollste Gästezufriedenheit zu erreichen. Daher würden wir uns sehr freuen, Sie wieder einmal in unserem Haus begrüßen und überzeugen zu dürfen. Herzliche Grüße aus München, Ihr Team von den H-Hotels, Nicole Krötz – Online Reputation Manager

03.08.23


43%

From: anonymous01.08.23

Einfach
  • Room
    40 / 100
  • Location
    100 / 100
  • Price
    20 / 100
  • Breakfast
    40 / 100
  • Cleanliness
    20 / 100
  • Service
    40 / 100
  • Wifi / WLAN
    60 / 100
Lieber Gast, es ist sehr schade, dass unser H2 Hotel am Olympiapark nicht all Ihren Vorstellungen entsprochen hat. Wir hoffen, Sie hatten trotzdem eine schöne Zeit in München und sehen uns das nächste Mal vielleicht in unserem H4 oder HYPERION Hotel München. Herzliche Grüße, Ihr Team von den H-Hotels Nicole Krötz - Online Reputation Manager

01.08.23


60%

From: Daniel W.01.08.23

  • Room
    80 / 100
  • Location
    60 / 100
  • Price
    40 / 100
  • Breakfast
    20 / 100
  • Restaurant
    60 / 100
  • Cleanliness
    100 / 100
  • Service
    60 / 100
  • Wifi / WLAN
    60 / 100
Dear guest, Thank you for having stayed at our Hotel and for bringing your experiences to our attention. We are pleased that you enjoyed your time with us overall, even if our breakfast room was too crowded for you, which we regret. Hopefully we can welcome you back again someday and improve your impressions. Kind regards, Your H-Hotels Team, Nicole Krötz – Online Reputation Manager

01.08.23


46%

From: anonymous20.07.23

Very poor. We expected far more than we got. The air conditioning didn’t work in one room and the hotel was full so my wife and I sweated it out all night long. We left the next day as we had two days originally booked but could longer take staying there without any air conditioning. Just a really poor experience which was disappointing as we had high hopes for a great time. Again, very disappointed.
  • Room
    60 / 100
  • Location
    60 / 100
  • Price
    40 / 100
  • Breakfast
    80 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Wifi / WLAN
    40 / 100
Dear Guest, We deeply regret that your stay with us wasn't as pleasant as you would have expected. Please accept our apologies for the mentioned inconveniences and be assured that we do our very best each day to meet the quality level of our hotel. The satisfaction of each guest is our highest priority and as a matter of course we will discuss your meaningful feedback internally. Hopefully you will give us one more opportunity to change your point of view and win you with our great advantages during a future visit. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

20.07.23


56%

From: anonymous13.07.23

  • Room
    40 / 100
  • Location
    100 / 100
  • Price
    20 / 100
  • Cleanliness
    20 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

13.07.23


Our Customer Satisfaction Index
89%

Based on 4514 ratings

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