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Hotelbeoordeling: Hyperion Hotel Berlin 

Zoek niet verder - alle beoordelingen in één oogopslag

Ervaar wat gasten vinden van ons hotel Hyperion Hotel Berlin! We laten u hier een overzicht zien van de hotelbeoordelingen die reizigers op diverse portals hebben geplaatst.


Boek hier met de beste prijsgarantie en profiteer van exclusieve voordelen


Beoordelingsoverzicht: dit zeggen onze gasten over HYPERION Hotel Berlin

Totale beoordeling uit 10109 beoordelingen

Onze nieuwste beoordelingen:
740 beoordelingen tonen
106 beoordelingen tonen
9 beoordelingen tonen
1 beoordelingen tonen
1 beoordelingen tonen
Uitspraken van gasten:

Zeer schone kamers” zeiden 1974 gasten

Uitstekend hotel” zeiden 2975 gasten

Groot locatie” zeiden 1463 gasten

Zeer goed ontbijt” zeiden 1459 gasten

Erg leuk personeel” zeiden 1332 gasten

Gedetailleerde beoordelingen

Kamer

Locatie

Hygiëne

Service

Prijs/kwaliteit verhouding

Ontbijt

Bar

Vergader/ Feestzaal


20%

Van: anoniem16.01.19

I've had a really frustrating experience communicating with your staff. I booked a room with Booking.com, we came to the hotel and checked in, 2 people. The staff said that we had breakfast included and provided us with 2 room keys. We stayed only 1 night and in the morning we came to the reception desk together to check out. Once we checked out we went to have a quick breakfast, as we had little time before our train. When I started breakfast a member of the staff came to me telling, that we booked the room only for 1 person and we have to pay extra for the stay of 2nd person. I tried to explain the manager, that if there is some mix up with the booking you should inform us at the check in, not after we checked out and rush for a train. I said that we checked in together and your manager should have noticed that the booking is only for 1 person. Your employees basically accused me of lying telling that I could have checked in alone and then ask for another key. While I didn't have time to argue with them, I agreed to pay, being absolutely sure that I pay for the stay of the 2nd person, but when they gave me the invoice it said: Breakfast, 19EUR. So I paid 19 euro for breakfast I couldn't eat, because we wasted all my time sorting this situation out. In future I will avoid staying in Hyperion hotels at all costs
  • Ontbijt
    20 / 100
  • Hygiëne
    20 / 100
  • Locatie
    20 / 100
  • Prijs/kwaliteit verhouding
    20 / 100
  • Kamer
    20 / 100
  • Service
    20 / 100
Dear guest, First of all we would like to express our sorrow for the described inconveniences which clouded your abidance impressions so much. Please rest assured that we have read your concerns carefully and discussed the case with our management as well as with the colleagues from booking.com. We can insure that you have booked a double room including breakfast but only for single use which means one person staying. We kindly ask you to check your reservation confirmation again to find out yourself or otherwise double check with the colleagues from booking.com who will tell you the same. It is correct that there were two of you standing at the reception desk on the arrival day but to be honest we didn't immediately recognize that both of you were going to share one room although we could or even should have. Believe it or not but it does happen a lot that a few people are arriving at the hotel but only one (the room is booked for) actually remains. We deeply regret that we haven't noticed it during your check in and therefore asked you to pay for the room sharer breakfast only on the second day. Sorry that it caused you so much trouble although we only talked to you for about 5 minutes but don't forget that we are all humans and inattention or mistakes can occur. We reassure that we never meant to accuse you of lying and we hope you can understand our point of view at least a little. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

16.01.19


Onze klanttevredenheidsindex
88%

Op basis van 10109 beoordelingen uit 22 Portals

Certificaat van:
Customer Alliance
  • Onafhankelijke beoordelingsdienst
  • Beoordelingen van reële gasten zonder manipulatie

Wat is het Customer Alliance Certificaat?

Customer Alliance is een onafhankelijke organisatie voor beoordeling van ondernemingen, door ze te helpen met het verzamelen van echte klantfeedback. Dit resulteert in een Beoordelingscertificaat dat de kloof overbrugt tussen de onderneming en u - de klant.

Hoe gaat de beoordelingsprocedure in zijn werk?

We sturen alle klanten een vragenformulier. Elke afzonderlijke beoordeling die u hier vindt, werd dus ingezonden door een echte klant en kon niet worden gemanipuleerd. Alleen klanten die met de onderneming hebben samengewerkt, kunnen een beoordeling schrijven.

Wat is de Klanttevredenheid Index?

De Klanttevredenheid Index geeft een gemiddeld cijfer, gebaseerd op alle van de gasten ontvangen feedback. Het laat dus zien hoe tevreden de klanten zijn over de ondernemingen. De hoogst mogelijke score bedraagt 100%.

Wat is dit?
Gemiddelde beoordeling
  • Customer Alliance92%
  • Agoda78%
  • Booking.com89%
  • Ctrip92%
  • Expedia92%
  • Facebook94%
  • Google90%
  • HolidayCheck89%
  • Hotel.de83%
  • Hotelreservierung.de88%
  • Hotels.com92%
  • HotelSpecials.nl86%
  • HRS87%
  • Kurzurlaub92%
  • Logitravel80%
  • Orbitz92%
  • TopHotels.ru91%
  • Travelocity80%
  • TrustYou86%
  • Weekendjeweg89%
  • Zoover88%
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